Welcome to the New Dell Community

Come on In

Direct2Dell — Fri, 21 Aug 2009 13:01:23 GMT

Thanks for coming to the new site. Take a look at my kickoff post to see what's going on. As we're

re: Welcome to the New Dell Community

kirksimmy — Tue, 06 Jan 2009 08:52:26 GMT

I purchase my first XPS A2010 here in ghana and i cant set my tv even though my radio is working.. I tried a couple of times and still cant do !!! I know it has been set to the standards of uk since i bought it from a uk shop here in ghana. Can anyone help me please ?.........

re: Welcome to the New Dell Community

Thereal-dbk4297 — Sat, 22 Nov 2008 16:50:29 GMT

Lionel, About the navigation problems ... I have posted this statement and asked this same questions in any area that I find. users of the new tech support site simply can not find their way around the site. If a dell customer happens to stumble upon the correct area of the site where the question they have would be appropriate, they can't located a way to ask the question. The current links in the support forums consist of a small text link "Start a new thread". The link is in the upper right area of the visually cluttered page. I suggest that the link be changed to a button with the text of, "Ask a new question". Also note that the eyes of a computer user are drawn to the upper left corner of a web page, and as such I also suggest that is where the 'Ask a new question' button be placed. IMHO, this simple fix will allow Dell customers to be able to ask the questions required to support their Dell computers. With Dell and every other company needing to streamline their business model to cut costs while improving customer support and satisfaction, this simple and small change to the support forum will go a long way in reducing the demand for 'real person' support thus cutting cost and improving support. Can you please read through the site poll at http://communityweb.ins.dell.com/forums/t/19240925.aspx ? To date over 70% of customers responding choose the lowest rating with a vast majority mimicking my statements and requests. Can you please research this problem and report back here or by PM of your findings? ........ Darrell

re: Welcome to the New Dell Community

Lionel_Menchaca — Wed, 12 Nov 2008 04:03:19 GMT

jervis961: Good point.. .will make a note of that to the team.

re: Welcome to the New Dell Community

jervis961 — Wed, 12 Nov 2008 02:43:42 GMT

Why is there a "remember me" box still if we are logged in to comment?

re: Welcome to the New Dell Community

Lionel_Menchaca — Sat, 08 Nov 2008 15:03:58 GMT

If you have questions about navigation, please let me know.