Are You Sure My Battery is not Affected?

re: Are You Sure My Battery is not Affected?

dan — Thu, 13 Mar 2008 19:46:31 GMT

all i need from u guys is a batttery for my lagtop thank u for ur help

re: Are You Sure My Battery is not Affected?

Hollie — Sat, 26 Jan 2008 02:55:15 GMT

Do you know the worst part of the battery recall i took the thing off my Dell Insperion 9100 and it was horrible to get the think back on I cracked the battery case pushing it back in what a horrible design you have to hold both sliders and put this "L" shaped battery back in. i have a Mac now!

re: Are You Sure My Battery is not Affected?

Billy — Fri, 18 Aug 2006 20:29:10 GMT

Dell said that laptops from April 2004 to July 18th (2006?) have affected batteries. I bought mine in mid-June and when I checked the site to see if the battery is affected, it said it's not. So everything seems to be okay, right? Even though I bought it between the given date.

re: Are You Sure My Battery is not Affected?

Anthony — Fri, 18 Aug 2006 14:39:51 GMT

Question about "ohs" vs. "zeroes":

The blog entry from August 15th at 3:40 pm says:

"Please remember to use the number "0" (zero) instead of the letter "O."

This is causing some confusion for my customer, since it can be interpreted two ways:

1. Does this mean that there are no "ohs" in the PPID and therefore all "round symbols" should be treated as the number zero? If that's what is being said, it is clearly incorrect as I am looking at a battery that has "ohs" and "zeroes" and they are clearly differentiated because the zeroes have little lines through them, as you would expect.

Or...

2. Is this comment saying that even though the round symbol in question is an "oh" it should be entered as a "zero"? The comment says "use (0) zero instead of O".

Or....

3. Is this just a reminder to differentiate between the two?

I have heard from customer support that there "are no ohs, everything should be treated as a zero".

Please advise.

re: Are You Sure My Battery is not Affected?

Curtis Rhodes — Fri, 18 Aug 2006 13:50:05 GMT

Dell should recall all the model number batteries listed on the web site.
Not just part of the each model number battery listed!!
How can Dell prove what batteries are good under each model?
What if you have a mistake (such as bad SQL data import) and data of bad serial numbers does not get entered into database.
Apparently the only thing they are checking is the bad serial numbers.
They are not checking against the good serial numbers.
I can enter all ones in the fields or mistype a chacter and is says the battery does not need replacement.

re: Are You Sure My Battery is not Affected?

Mak — Fri, 18 Aug 2006 06:38:48 GMT

I own a Inspiron 6000, is its battery also part of the recall, I have been using it since November and recently i have noticed the drop in the battery life even though i mostly use ac power source. Is this normal and is my battery eligible for a recall.

re: Are You Sure My Battery is not Affected?

Lionel_Menchaca — Fri, 18 Aug 2006 01:02:31 GMT

Mary, XPS customers have not been forgotten. I've been working on an update and will post as soon as I can confirm new developments. At this point, looks like it will be the first part of next week.

re: Are You Sure My Battery is not Affected?

Mosi Lager — Thu, 17 Aug 2006 04:39:47 GMT

Thanks for the help guys, I guess I got very unlucky. I checked the replacement site, my battery is not included in the recall :( This battery got down to about 20% of its original life within 1 year, I discharged completely / recharged approximately once a week during that time so about 52 times. The cell blew after 2 years. A replacement is about USD 150 so I'll probably just live without the new battery till I get out of uni and get a 'real' job.

re: Are You Sure My Battery is not Affected?

Lionel_Menchaca — Thu, 17 Aug 2006 01:17:49 GMT

Ben: I can't speak to Lenovo's claim but our investigations have narrowed the issue down to Dell-branded battery packs produced with Sony cells. Thanks.

re: Are You Sure My Battery is not Affected?

Mary — Wed, 16 Aug 2006 21:53:12 GMT

I find it interesting that there are so many entries in this blog by Dell people about the battery recall and issue, while no one is satisfactorily dealing with the XPS700 delays and Dell's lack of adequate response to concerns and customer support.

I realize that a potentially harmful battery is a safety concern that does certainly merit prominent attention and detail on Dell's blog, but what about other issues that consumers have with Dell products that are impacting thousands of customers as well? Dell is trying very hard to push the XPS700 problem under the rug so that only those affected will hear anything about it. The utter disregard for customers shown in the XPS700 situation is only an example of the kind of lack of a sense of responsibility that led to Dell dragging their feet on dealing with the current battery problem (IMHO of course).