One Customer at a Time

re: One Customer at a Time

John Eagin — Fri, 18 Aug 2006 22:47:34 GMT

I received my replacement battery today and mailed back the defective in the same box. Return label and tape were included in the shipment. Couldn't have been a smoother swap-out.

re: One Customer at a Time

Lionel_Menchaca — Fri, 18 Aug 2006 01:34:56 GMT

Donlab and Sgt Schroeder: I'll look into this and issue a follow up. Thanks.

re: One Customer at a Time

Sgt Schroeder — Thu, 17 Aug 2006 18:14:25 GMT

Donlab,

I noticed the same thing. My batteries are on the recall list, but when I input them (with zeroes, not 'O's), I get back that they are all good. So I tried what you did, and now I don't trust the site.

Dell folks, can you please explain why batteries within the mentioned model numbers may not need to be recalled? How are you able to determine this? I have 40 batteries here and I don't want to give them back if there's just a small error or miscommunication somewhere.

re: One Customer at a Time

donlab — Wed, 16 Aug 2006 18:17:25 GMT

They need to fixed the program for entering the serial numbers.
If you type any number, it will come back saying your batteries are good. Try it - enter just all "1"s. It should come back, not valid number.

Dell Battery Recall 2006-08

Confluence: IRC-IT — Wed, 16 Aug 2006 15:47:05 GMT

Dell has identified a potential issue associated with certain batteries sold with Dell Latitude, Inspiron, XPS and Dell Precision Mobile Workstation notebook computers. \......

re: One Customer at a Time

Lionel Mesa — Wed, 16 Aug 2006 14:19:31 GMT

Lay off them, man. Dell has always been depending on suppliers for stock.
I'm sure the battery is manufactured by one of the suppliers. This is a supplier issue and Dell is just taking care of their customers by recalling the batteries and replacing them FOC. Don't know many other manufacturers that have the guts to admit that and spend millions of dollars in the interest of customers safety.
Most companies wouldn't own up due to the sheer scale and money involved.
props to dell for this one.

re: One Customer at a Time

emily — Wed, 16 Aug 2006 14:19:30 GMT

What about the XPS m140? Shortly after I bought it, they changed the number of the model - I think to Inspiron E1405 but I'm not sure. Will dell be contacting the people who bought the systems which are affected by the recall?

re: One Customer at a Time

Mitch — Wed, 16 Aug 2006 13:32:42 GMT

Is there an automated way to detect bad batteries- or at least Sony, to help narrow it down?

We have a few hundred users and I'm not looking forward to visiting them in person to verify their battery. (And no, I'm not going to trust them to check it for themselves.)

re: One Customer at a Time

Kim — Wed, 16 Aug 2006 12:51:23 GMT

It is very difficult to find the battery recall notice when you go to Dell.com. I just purchased a Dell for my college freshman and when I told him to go to the Dell.com website to check his battery, he said he couldn't find the information.

Put it in big headlines on the first page of the web page and make it easier on us. Thank you.

re: One Customer at a Time

Michael Christensen — Wed, 16 Aug 2006 06:35:15 GMT

Good thinking Brian, its not like you could have moved since your laptop was delivered, changed your phonenumber or sold the system to someone else. Yes, the way to go about it for Dell is clearly to just dispatch 4.1 million batteries, cross their fingers and hope the original customer contact information is still valid.