A Tale of Two Processors in China

re: A Tale of Two Processors in China

AlexM — Wed, 13 Aug 2008 06:17:35 GMT

I found your site on technorati and read a few of your other posts. Keep up the good work. I just added your RSS feed to my Google News Reader. Looking forward to reading more from you down the road!

re: A Tale of Two Processors in China

Daniel Yeh — Tue, 31 Oct 2006 01:40:04 GMT

The court decision is due this week. Will Dell appeal?

re: A Tale of Two Processors in China

Hwalion — Thu, 19 Oct 2006 10:20:21 GMT

Dell had push its cell event to sony completely ,but who should it push this cpu changing issue to? Intel? so not , intel is no 1.

Dell, go forward. 努力吧，不要在犯此类错误，see that why none of sony's customers proceed against sony corp!

re: A Tale of Two Processors in China

Francis_Kam — Wed, 27 Sep 2006 01:23:39 GMT

dir: 我们感谢您的反馈。我们知道我们的工作还有许多需要改进的地方，但是戴尔的员工正在竭尽全力为世界各地的顾客服务。

re: A Tale of Two Processors in China

Daniel Yeh — Tue, 26 Sep 2006 08:05:27 GMT

Dell, nice challenging you on the court!

Let us wait for the court decision. HA~~HA~~

re: A Tale of Two Processors in China

dir — Thu, 21 Sep 2006 05:20:33 GMT

在中国越来越多的人认为dell就是垃圾，服务系统接不进去，服务人员水准差，销售人员急功近利。没有人会在戴尔探讨职业生涯，从内到外，每一个到戴尔的人都有自己灰色的目的，跳槽过来的人是因为戴尔能赚私钱，刚到的新人是拿戴尔做职业跳板。没有一个人愿意把自己未来交给戴尔的，戴尔反而成了灰色大染缸。人服务差，产品品质差，没有技术含量，货色混杂，足以将戴尔推向深渊；竞争对手的深挖和夹击，消费者对创新个性产品的需求，即可将戴尔推入地狱。2004年强势的戴尔文化到今天已经成为土匪的代言。文化的逝去是戴尔最大的悲哀，戴尔需要创新。

re: A Tale of Two Processors in China

Wei Bao — Thu, 14 Sep 2006 01:51:15 GMT

I think Dell did good in battery cell.

For processors issue, I am surprise to find Dell acts so stupidly like a local 3rd class vendor.

1) I think it's because China laws and consumers are not strict enough to regulate multinational companies like Dell. The cost of defending consumers' right is too high in China. There is no public organization to stand up to do investigation while consumers only need to provide evidence. ( You can see only 19 Chinese consumers raise the assue. If this issue happen in US , Korean or Japan where consumers right are well protected by law, we can imagine how Dell react?? Chinese consumers feel angry being treated unequally.

2) Bad PR in China when this issue begin to escalate.

3) Another thing Dell is trying to avoid discussing the small price difference between 2 processors which is the key. If let me handle this issue, I will offer 2 options for customers : 1) Upgrade to T2300 for free 2) Refund price difference

I bought 2 Dell notebooks in the past 1 year personally and my computer in company is also Dell. I'm happy to recommend Dell to friends before this stupid processor issue. Now, I hesitate.

I hope Dell keep conducting good business under same business ethics both in China and rest of oworldwide.

Best Regards

re: A Tale of Two Processors in China

Lionel_Menchaca — Thu, 14 Sep 2006 01:05:47 GMT

Carp: sorry about your experience. It's no secret that there's room for improvement when it comes to customer service. There's lots of Dell employees committed to improving your experience with us. In my view, that's a step in the right direction. If you do have an open issue or specific feedback, let me know.

re: A Tale of Two Processors in China

Carp Lee — Wed, 13 Sep 2006 08:48:07 GMT

I am one of the dl's customer in China. Lately, more and more customer disatisfy with dell's aftersale's service. When we meet problems, even we buy the cc, dell refuse to chage or fix the stupy part! And the operator is very rude! Do this happens in other counties?

re: A Tale of Two Processors in China

chen — Wed, 13 Sep 2006 03:18:38 GMT

戴尔公司是在中国消费者不知情的情况下更换cpu的。这样做违背了中华人民共和国的相关法律法规，严重的侵害消费者的权益，并给消费者带来了损失。而且戴尔公司开始时企图推卸并逃避责任的做法伤透消费者的心。
消费者很生气，后果很严重。中国消费者会用一切合法的途径维护自己的正当权利的。