Latest XPS 700 Shipping Delay

re: Latest XPS 700 Shipping Delay

Lloyd Chin — Tue, 15 Jan 2008 16:33:07 GMT

I ordered the Dell inspirion 1520 notebook computer red Dec 10, 2007 for my wife annivarsary; all I have receive from Dell so far is delay notices, rude customer service agents and no explanation has to what is causing the delay. Today is January 15, 2008 and the only thing I have receive from Dell is two notice telling me my order will be canclead due to mail order rules and the second saying my order has been canclead! I guest this leaves me no choice but to try Toshiba or H/P. Thanks a lot Dell!

re: Latest XPS 700 Shipping Delay

Jeff — Wed, 05 Dec 2007 22:53:47 GMT

I ordered my XPS 720 on Nov 4 and was told Dec 4 for delivery. Ugg. but on Dec 4 i get an email saying Dec 11! What? They didn't know it would be delayed until that day? What is everyone else buying? I need another optoin.

re: Latest XPS 700 Shipping Delay

Charlotte — Fri, 09 Nov 2007 17:14:13 GMT

You think you've got it bad. I ordered an XPS 1710 on september 26th. I was told my ESD was 22.10.07. I then saw that it had been delayed to the 16.11.07 so I have been waiting since then for my laptop. I was informed today that my order has now been delayed to 03.01.08! So much for 'ten day orders'. If there is a problem with the screen then give me the option of changing it so I can finally get my laptop! I have been patient but this is just ridiculous.

re: Latest XPS 700 Shipping Delay

Lylah — Mon, 05 Nov 2007 02:49:03 GMT

I too am a business owner and ordered my Dell XPS M1710 on October 16th. ESD was October 25th. Perfect, until they told me my new ESD was November 1st. That was ok, I can understand back orders and delays, I'm in the service industry. Received a phone call, my new ESD is now November 6th. But wait........I received an e-mail saying that due to shortages my new ESD is December 4th. I would be out of business if I kept using those excuses. I think I'll travel south of the border and see what my options for a new system, at least I know I'll be able to take it home with me. Ontario Canada

re: Latest XPS 700 Shipping Delay

Happy so far — Tue, 09 Oct 2007 22:24:03 GMT

My Dimension 9200 arrived today, 6 business days after I ordered it, and it had to get from the US to Canada during that period. Thanks Dell!

re: Latest XPS 700 Shipping Delay

Paul Nolan — Mon, 08 Oct 2007 12:25:20 GMT

I am running a small business and required a decent Vista Laptop to use in the day to day running of the business.

I ordered a Dell Latitude on 29th August. I was told it would take 8 days to build and deliver. 'Great!' I thought. 8 days later, the money was taken from my bank account, so I expected to see my shiny new laptop very soon.

Nope! I called the Sales advisor who told me it would take another 8 days.

Nope! 8 days later I checked the Status page on the website and it said delivery by October 4th. I called the Sales guy and asked why there was a delay, and if they knew about it when I ordered, why was I not told.

He replied that the Screens were the problem, and that there was a delivery of screens coming in this week (22 September) and that he was going to 'fast-track' my order He was sorry for not telling me when I ordered!!!

I received an email from Dell to tell me that the delivery was again delayed until 8th November., so from order to (potential) delivery of nearly 2.5 months!

Dell have been earning interest on my money and have produced nothing. By the time I get my laptop, most of the technlogy will be obsolete!!

I feel I am being Fobbed off and Ripped off by Dell.

I used to rate Dell and have always recommended them to friends and family, but I will no longer do this.

As a small business I am losing money for every day I am without my new laptop!

What are you going to do about it Dell?

re: Latest XPS 700 Shipping Delay

Happy so far — Wed, 03 Oct 2007 02:58:14 GMT

On Friday night (Sept 28th), I ordered my first Dell computer, a Dimension 9200 desktop.Today, I started reading about all the delays, and it really worried me. I started to think about cancelling. However, my order has now been shipped, a whopping 1.5 business days after my order. Awesome service!

I've known a lot of people who love to bash Dell, but I can honestly say that I've never had the sort of crashing/blue screen and other instability problems on Dell computers I use at work, that I've experienced on many custom built clones at home.

Before buying, I looked at HP. Best Buy has some seemingly great deals, but on looking deeper, I discovered that the machines are pretty basic, often with only one slot free! No thanks!

So far, I'm very happy with Dell.

re: Latest XPS 700 Shipping Delay

Fed Up — Mon, 24 Sep 2007 15:27:45 GMT

I find it amazing that all the largest players in the custom computer manufacturing industry are perpetually "crying wolf" when it comes to delivery of their systems. I would prefer not to be given a delivery date, than having to see the estimated arrival date come and go again and again due to the incompetence of the company. If you are unable to meet your own benchmarks and deadlines, WHY NOT STOP SETTING THEM FOR YOURSELF. Don't promise that which you cannot deliver. It makes your already shakey integrity even more quesitonable, and kills any credibility you have left with the unfortunate souls still waiting for you to fulfill your own promises.

re: Latest XPS 700 Shipping Delay

Smirch — Fri, 10 Aug 2007 03:46:13 GMT

Get This -- I ordered a stick of RAM for my Dell -- and even that has an estimated ship date of more than 2 weeks out!!!!

re: Latest XPS 700 Shipping Delay

XPS 700 Customer — Wed, 16 Aug 2006 03:41:02 GMT

Is Dell going to address the X-Fi audio card issue? Perhaps consider installing what was promoted as opposed to the de-tuned version. I would have gladly paid the extra $10 for the real deal.