Direct2Dell: Our New Name

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Edu4U — Wed, 04 Mar 2009 19:36:57 GMT

Last week, Paul Walker invited me to give a lecture on corporate blogging to his students at the University

re: Direct2Dell: Our New Name

Jack — Sat, 08 Sep 2007 01:16:56 GMT

Well, I just canceled my $2,300 Inspiron Notebook order. It was ordered July 25 and delayed 4 times. Now I have to try to get the untrained monkeys at Dell to remove that amount from my credit card. At what point does "just in time inventory" become a "bait and switch" confidence game? There are criminal statutes in place to protect the consumer from fraudelent behavior as Dell sales staff continues to demonstrate. Has anyone contacted the Office of the Attorney General of Texas, Consumer Affairs Division about this scam? Don't sell it, if you can't deliver it. I am buying a HP and also buying HP stock. Dell has already demonstrated a willingness to "cook their books", now they are trying to
"milk their customers". As an Austinite of 34 years, Dell is an embarassment to Austin.

re: Direct2Dell: Our New Name

Michael — Mon, 27 Aug 2007 23:12:06 GMT

8/27/07

I have been reading about how the laptops have been delayed going back......what a couple of months? But no one has said anything about the desktops w/LCD monitors. You got to be kidding when you dont have one of the most popular items people want with there desktop. I ordered mine on 8-9-07, delayed to 8-20-07, delayed to 8-27-08 and now currently delayed to 9-4-07. When I woke up this morning I said to my mife "How much do you want to bet I get an e-mail from Dell that the PC will be delayed AGAIN?" Then when I called in to keep my PC on backorder, I wanted answers to my questions and the lady must of gotten annoyed with my questions and handed her headset to the person next to her. That person was VERY RUDE!!!! I ended up hanging up on her. I bought my first computer from Dell in '98, next one in '03, and now '07, but may not get it until '08.

re: Direct2Dell: Our New Name

Eric Johnson — Wed, 08 Aug 2007 02:12:54 GMT

Dell just lost a $1700 sale because it was gonna take them 2 months to "paint" my new computer. I seriously hope that the real problem is more serious than that, otherwise I am ashamed to be an Austonian. Maybe in 2 years when I replace the Sony I had to go with instead, I might have forgotten about the 1 month run around I got before I got wind of the truth. Doubtful though.

Dell's direct2dell blog is a year old, and they've learned a lot about their customers

Satisfy Me — Sun, 15 Jul 2007 01:04:14 GMT

Dell's direct2dell blog is a year old, and the blog's keeper, Lionel Menchaca, has posted his insight

re: Direct2Dell: Our New Name

frash — Sun, 27 May 2007 21:26:07 GMT

i too would like to see c400 usb boot option

re: Direct2Dell: Our New Name

Gary Nakayama — Sat, 10 Mar 2007 23:06:37 GMT

Lionel Is there any way that Dell can upgrade the bios to add boot from USB device. It is getting VERY hard and expensive to find the special Dell cable, external drive bay and the specific Dell drive for that bay. thanks Gary

re: Direct2Dell: Our New Name

Lionel_Menchaca — Tue, 26 Dec 2006 16:03:24 GMT

Rob: Sorry for the incomplete information you received. One thing to check... have you downloaded the A12 BIOS? I don't know if boot from CD is an option, but if it is, it will be in the latest version of the BIOS.

If you still need help getting credit for the drive you ordered, please submit a comment with the e-mail address completed so that we have a way to contact you.

re: Direct2Dell: Our New Name

Rob — Sun, 24 Dec 2006 18:40:58 GMT

Morons, just like people in the computer industry - trying to point out other flaws instead of their own. Who cares if T-Moble or MIT has "one2one". The fact is, you guys are wanting better customer service, and you are much bigger than those other companies. Quit making excuses and own up to your problems. Quit hiring over seas "script readers" just so Mike can make a few extra bucks. Get with the program. By the way, I called Dell last week.The sales woman said the part I wanted was exactly what I needed. What she failed to tell me was that the external CD ROM was USB and that the Latitude C400 does not boot from USB. So, I ordered the wrong part.

CUSTOMER SERVICE IS STILL NOT HAPPENING! DELL WILL ULTIMATELY LOSE THE TOP SPOT BECAUSE OF THIS!

Merry Christmas morons!

Maybe Dell does get it

dirtyDogStink — Sun, 27 Aug 2006 18:06:57 GMT