Update on Windows Vista Upgrade

re: Update on Windows Vista Upgrade

Eric — Sat, 16 Aug 2008 17:38:06 GMT

I bought a new computer from dell in december and arterwards found out that most of the things i had connected to my old one wouldn't work with the new one.This is crazy i called the tech support about my mo3 player and they told me they arn't going to make a driver for vista for it.It's to old.I told the lady i spoke to that this is crazy the thing is only 2 years old.She said if i want a mp3 player to work with the new computer i need to buy a new one from them.What a ripoff.I know i'll never buy anything else from dell.All they care about is getting ahold of your money once they have that your treated like more of a inconvince then a customer.

re: Update on Windows Vista Upgrade

Christie Higginbotham — Wed, 30 Jul 2008 02:15:39 GMT

I have a Dell Pocet DJ and just bought a new computer with Windows Vista. How can I find a Vista compatible driver for the DJ?

re: Update on Windows Vista Upgrade

MIke — Tue, 21 Aug 2007 07:16:50 GMT

I just got off the phone with Dell support. I was trying to resolve an issue I originally reported in late May.

Here's the deal:

I registered for the upgrade on Dec. 5, 2006
I received an order number at the time of registration
My card was charged on March 31, 2007
I never received an email about the charge or that it was shipped
I regularly checked back on the site, and found that I had a DHL tracking number
I checked the tracking number on DHL site, which came up with no results.
I contacted Dell support. They checked on the DHL tracking number, which they said was a bad number and didn't know where it came from. (Sounds a lot like John's post from June 12)
Support said they couldn't address this issue. Gave me a number to call for Vista Upgrade Center.
Tried to call the number several times, but always caught them after hours due to the fact that they were only open M-F and 2 hours ahead.
Finally got someone on chat again tonight to see what could be done.
Chat support tells me the best they can do is offer me a $30 credit
I ask for their supervisor
Supervisor says the fulfillment center no longer exists and there is no way they can help me - ups the ante by offering a $75 credit, which I find out is not a cash credit, but credit towards the purchase of Windows Vista. The best part of it all is that I have to front the cash for the purchase and then submit the order number to support to receive the credit. Why would I trust them to give me the credit after already eating up my $$ for the cost of shipping?
Supervisor also said basically that I waited too long to resolve the issue so it was my fault.

So now I'm $10 the poorer, and I have no Vista to show for it. I played by the rules and registered well in advance, got my card charged, reported the problem, wasted hours with support and got nothing to show for it.

re: Update on Windows Vista Upgrade

Rich Powers — Tue, 26 Jun 2007 21:03:46 GMT

Lionel, can you provide us with any information as to the estimated delivery date of the 64bit version of vista business? I ordered the upgrade to go from win xp pro 64 bit to vista business 64 bit, but I only received the 32 bit version. When i called customer service, they said Dell was still working out some issues with the 64 bit version, and that was probably around a month ago. Thanks.

re: Update on Windows Vista Upgrade

Rod Bowes — Wed, 20 Jun 2007 20:07:50 GMT

My order was acknowledged on 11th January. I bought an E520 and the machine itself is fine, but I only bought a new machine because I need it to run Vista. I need it to run Vista because we are migrating to Vista at work and I need to be able to support (several hundred Dell) users. I have now been waiting almost 25 weeks and seeing that back in May '80% have shipped' is not helping me. Neither is the failure of Dell to respond to emails nor their failure to put meaningful information about the situation on their website. If I haven't received my upgrade by the end of June I will be returning my machine for a refund.

re: Update on Windows Vista Upgrade

John — Wed, 13 Jun 2007 00:08:09 GMT

I got an e-mail on March 16 that my Vista upgrade had shipped. I still haven't received it. DHL says they didn't even receive it for delivery. I'm so frustrated. This has been an ongoing issue ever since. Countless phone calls later to Dell, I am told that I should be receiving a new order. Where is it? My second promised order was back in April. I've heard nothing since from Dell to make me believe that I will even receive it. My last e-mail to Dell Vista Upgrade was ignored. Is this the best that I can expect?

re: Update on Windows Vista Upgrade

Lionel_Menchaca — Tue, 12 Jun 2007 20:19:19 GMT

Robin: It's not that... it's just sometimes it takes me some time to moderate comments. I'll have someone in Customer Care contact you to see if there's anything we can do to address your situation.

Sorry for the frustration.

re: Update on Windows Vista Upgrade

Robin G — Tue, 12 Jun 2007 16:06:14 GMT

I see that my last comment has not been added.

Dell can't stand crititicism.

Pathetic!

re: Update on Windows Vista Upgrade

Robin G — Tue, 12 Jun 2007 07:28:58 GMT

I have now been informed by Dell that the end of June is the new date :(

Can anyone at Dell give a reason for this and tell us what they are going to do if the end of June comes and no upgrade appears?

This is a pathetic performance from Dell!

re: Update on Windows Vista Upgrade

Aus — Wed, 06 Jun 2007 12:43:49 GMT

Still waiting!