Listening to what our customers say about Dell Chat

re: Listening to what our customers say about Dell Chat

jim fealey — Thu, 11 Dec 2008 01:22:04 GMT

Please help me , ... i have a dell tower and my sound card needs to be reseaded ..........but i can not get the case open.......... your sight is set up to help with everything but simple questions or an easy to find instructions on how to... if anyone could give me a clue i would so apreciate it so much.. thank you Jim

re: Listening to what our customers say about Dell Chat

ThatGuy84 — Wed, 19 Nov 2008 20:42:56 GMT

I just want to know how to apply to be a chat rep. I am a chat rep for AT&T currently but I would really like to work for Dell doing the same thing.

re: Listening to what our customers say about Dell Chat

Celia Silva — Wed, 29 Oct 2008 14:29:37 GMT

Good Morning Luiziane (Consumer Service Brazil):

Indeed, in my Buying Order and Invoice I can see the “Standard Touchpad”, but in the Dell site for Latin America (Brazil) it shows Touchpad like the same thing as Fingerprint sensor. I would normally not believe that a Touchpad is the same as Fingerprint sensor; however this is what the Dell site in Brazil shows!!!

Have you tried to configure and buy a Latittude notebook E550 WITH fingerprint reader from the Brazilian site? So try it! The configurations appear in the following sequence:

1. Processor (with options…)

2. Operational System (with the corresponding options)

3 Fingerprint sensor (appearing with no options, but the phrase: Standard Touchpad included in price) [!!!!!!!!!!!!]

So, this is not fair! Dell does not sale this device in Brazil. Why to show it in the Brazilian site???!!!!

As for my Latittude, I have decided not to return it to buy another one because it would be very time-consuming for me. If I am loosing my time and giving me this work to show the mistaken Brazilian site, that is why I have Dell in great consideration!

... I do not wish that other potential buyers become so sadly surprised as I did..

Cordially!

Celia

re: Listening to what our customers say about Dell Chat

Propa Ganda — Mon, 20 Oct 2008 02:12:38 GMT

Re: ... While we’ve almost always had the capability to resume the Chat session with the same agent after a planned disconnect, the process of getting back to that agent often led to confusion, customer missteps and starting all over with a new agent.

"Customer missteps" indeed ... I don't believe that one for a moment, especially with the frequency such disconnects occur with telephone support. I'm satisfied the disconnects are deliberate ... especially when the service reps have explicitly requested contact info, yet don't follow up.

I'm with Sally. I'll never suffer another Dell computer.

re: Listening to what our customers say about Dell Chat

Almika — Mon, 20 Oct 2008 01:35:10 GMT

DELL IS A THIEF....DO NOT BUY DELL PRODUCTS....THEY WILL TAKE YOUR MONEY AND NOT SEND YOU YOUR PRODUCT!!!!!

I recently purchased replacement ink for my dell computer which came to a total of $72.42. Dell took my money and I never received my 3 ink cartridges. When I called within 2 weeks to Dell that I never received my cartridges, Dell told me that I was too late; they could not do anything about it. When I asked to speak to a supervisor, the representative hung up on me (three times Dell hung up when I called back). I could barely understand the foreigners that they have working for them in India and God only knows where else....Dell still has my money, but I do not have the product. Dell is a THIEF.....I repeat Dell is a THIEF......DO NOT BUY DELL PRODUCTS, THEY WILL SCAM YOU OF YOUR MONEY AND NOT SEND YOUR PURCHASE!!!!!!

re: Listening to what our customers say about Dell Chat

sally burt — Fri, 17 Oct 2008 23:43:03 GMT

Dell Service is the worst! My friend;s inspiron died in 3 days - mine died in 3 weeks. Now they want to charge me for the hard drive. The chat technician told me the hard drive was already shipped - a big fat lie - and then he gave me my order number and said it was the DHL Tracking number. And then I called Customer Care to see why the $125. was on my account - they said they didn't know and gave me to Technical Support - they said they didn't know I need to call Customer Care. Shoot me now! Dell service is the worst - I will NEVER buy another Dell. NEVER.

re: Listening to what our customers say about Dell Chat

twift1 — Tue, 14 Oct 2008 14:47:44 GMT

Well, products provided by dell are quite up to the mark and investment here returns in full.

re: Listening to what our customers say about Dell Chat

Don — Tue, 14 Oct 2008 01:04:20 GMT

HELP! I purchased a new laptop for my mother's retirement. Within 30 days it shutdown - stated it could not find the hard drive. It was sent back to Dell, the motherboard was replaced, returned to my mother only to have the same error! As I write this, I have been on hold for 44 minutes and 5 seconds trying to speak to ANYONE to help replace this system. Can anyone connect me directly with someone who can resolve this problem?

re: Listening to what our customers say about Dell Chat

Don — Tue, 14 Oct 2008 01:03:06 GMT

re: Listening to what our customers say about Dell Chat

ethana2 — Mon, 13 Oct 2008 16:22:11 GMT

In a few days we'll have two Ubuntu Dells in my family; I'd very much like an official Ubuntu Dell chat support option...

Phones... I'm /really bad/ at understanding people with accents...