Chat with Tech Support when your system is feeling under the weather!

re: Chat with Tech Support when your system is feeling under the weather!

kjbc68 — Fri, 12 Dec 2008 00:22:35 GMT

windows update Error number: 0x8DDD0018 also 1058 I am unable to turn on my Automatic Windows Update from the service screen. I have tried all the things that troubleshooting offers can someone help? I saw on another forum that people with this problem put the Hijackthi log on their comment so here is mine. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 3:47:48 PM, on 12/11/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18241) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\ehome\ehtray.exe C:\Program Files\Dell\Media Experience\DMXLauncher.exe C:\WINDOWS\stsystra.exe C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe C:\WINDOWS\System32\DLA\DLACTRLW.EXE C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe C:\Program Files\Microsoft IntelliType Pro\itype.exe C:\Program Files\Microsoft IntelliPoint\ipoint.exe C:\Program Files\Real\RealPlayer\RealPlay.exe C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe C:\Program Files\Dell Support Center\bin\sprtcmd.exe C:\Program Files\Unlocker\UnlockerAssistant.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe C:\Program Files\Dell Support\DSAgnt.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManager.exe C:\Program Files\Registry Mechanic\RegMech.exe C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\system32\nvsvc32.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe C:\WINDOWS\system32\PSIService.exe C:\Program Files\Dell Support Center\bin\sprtsvc.exe C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe C:\WINDOWS\system32\wscntfy.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\dllhost.exe C:\WINDOWS\eHome\ehmsas.exe C:\Program Files\MSN\Toolbar\3.0.1008.0\msntask.exe C:\WINDOWS\explorer.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PccVScan.exe C:\Program Files\Internet Explorer\iexplore.exe C:\highjack\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.earthlink.net/AL/Search R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.earthlink.net/channel/START R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O3 - Toolbar: EarthLink Toolbar - {C7768536-96F8-4001-B1A2-90EE21279187} - C:\Program Files\EarthLink\Toolbar\Toolbar.dll O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1008.0\msneshellx.dll O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe" O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe" O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe" O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe" O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe" O4 - HKLM\..\Run: [EarthLink Installer] " /C O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKCU\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe" O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler O4 - HKCU\..\Run: [RIMDeviceManager] "C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManager.exe" -RunServer O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H O4 - HKUS\S-1-5-21-296239649-1836819551-2616266012-500\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe" (User 'Administrator') O4 - HKUS\S-1-5-21-296239649-1836819551-2616266012-500\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup (User 'Administrator') O4 - Startup: WkCalRem.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe O4 - Global Startup: Audible Download Manager.lnk = C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe O4 - Global Startup: Desktop Manager.lnk = C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: Event Reminder.lnk = C:\Program Files\PrintMaster Platinum 17\Remind.exe O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://pccheckup.dellfix.com/sdccommon/download/tgctlcm.cab O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab55579.cab O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLauncherInstaller.CAB O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (MSN Games – Buddy Invite) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab55579.cab O16 - DPF: {54D53429-945C-4188-B460-C81356541882} (SaveImageFiles Class) - http://eshare.hpphoto.com/Download/HPeServicesLocalPrint.CAB O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab55579.cab O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6662.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1228467478515 O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1168071486281 O16 - DPF: {7CCAD6DD-DD0B-440B-91FF-7670F5AADC21} (SpinTop Games Launcher) - http://aolsvc.aol.com/onlinegames/free-trial-mystery-solitaire-secret-island/SpinTopGamesLauncher.cab O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://cdn2.zone.msn.com/binframework/v10/ZAxRcMgr.cab31267.cab O16 - DPF: {9E515FE4-2A60-4D08-8E96-CF9A967BE49B} (SSMEarthLink Control) - http://check.earthlinksecurity.com/SSMEarthLink.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (MSN Games – Game Communicator) - http://zone.msn.com/binframework/v10/StProxy.cab55579.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/popcaploader_v10.cab O16 - DPF: {FC4CAF5F-91BD-4DD9-ADC1-F3C737E37BC4} (CPlayFirstSweetopiaControl Object) - http://aolsvc.aol.com/onlinegames/free-trial-sweetopia/Sweetopia.1.0.0.22.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{5B9BEC29-1CCF-426C-8899-7A84BAF003D2}: NameServer = 207.69.188.171,207.69.188.172 O17 - HKLM\System\CCS\Services\Tcpip\..\{F25BA5C3-4F75-4E1B-89E9-B08C49007BB9}: NameServer = 207.69.188.187 207.69.188.186 O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe -- End of file - 14853 bytes

re: Chat with Tech Support when your system is feeling under the weather!

jesse — Tue, 21 Oct 2008 01:46:16 GMT

i need a copy of windows xp home edition for a dell dimension 8110. i have the license key but lost the recovery cd and the system is crashed and hard drive is wiped. what must i do to get this?

re: Chat with Tech Support when your system is feeling under the weather!

Tracey L — Mon, 06 Oct 2008 02:51:50 GMT

I chatted with a tech support person about the fan on the motherboard. He told me what to check for and as I was doing that (within the minute) my chat session was ended. I signed back in 2 different times, waited my turn. Got the message that "this will be the last hold message you will receive..." prior to assistance.... and then the next line comes back with " your chat session has ended"! No support agent even came online, it just ended me...! Very frustrating.

re: Chat with Tech Support when your system is feeling under the weather!

Gareth Jones — Tue, 30 Sep 2008 06:23:15 GMT

Just to clarify:

Chat in Malaysia is available from 5am to 11pm, Monday to Friday for business customers.

For home users it is available from 9am to 6pm, Monday to Friday.

re: Chat with Tech Support when your system is feeling under the weather!

Gareth Jones — Tue, 30 Sep 2008 01:48:50 GMT

Hi JQ,

My name's Gareth and I look after Chat for Dell in Asia Pacific. Malaysia certainly does have Chat support. Type in the following URL....

www.dell.com.my/chat

....and you'll connect to our Chat service for Malaysian customers. There is also a link to Chat on our main support page in the 'contact us' links. Chat is open from 5am to 11pm, Monday to Friday.

Please try it out.

Regards,

Gareth

re: Chat with Tech Support when your system is feeling under the weather!

JQ — Sun, 28 Sep 2008 06:18:03 GMT

The chat support is not available in Dell Malaysia. I don't get to use it when i am having problem with the my system.

re: Chat with Tech Support when your system is feeling under the weather!

jacob — Thu, 25 Sep 2008 16:02:08 GMT

@Frank

I've had several chat sessions about the NVIDIA card issue. Chat support does not seem to know/understand the issue. They told me that the cards are not defective and if I have an issue I should contact NVIDIA and not Dell.

re: Chat with Tech Support when your system is feeling under the weather!

sugarbear — Thu, 25 Sep 2008 03:17:50 GMT

I prefer chat. it dosen`t take nearly as long as the wait on the phone.

re: Chat with Tech Support when your system is feeling under the weather!

Frank — Thu, 25 Sep 2008 01:24:49 GMT

Hello Debbie,

How long are you willing to tolerate a chat session about the NVIDIA card in my XPS system?

re: Chat with Tech Support when your system is feeling under the weather!

Keith Griffin — Wed, 24 Sep 2008 20:31:15 GMT

I just spent the better part of 2 hours using both "chat" and "telephone" customer support services to resolve 2 problems I have with my Inspirion 1000 laptop. I am not pleased.

The chat session was "disconnected" before a resolution was found and the tech "Madhu" was not very knowledgeable about how to resolve/understand problems.

The first phone call was also "disconnected" but not before I got the sales pitch to purchase "premium" tech support that will connect me with a tech in north america!

The solution for my network interface card problem is to send the system in for a new motherboard. Seems a bit much when all I really need is the MAC address that was assigned to the system when I purchased it (seems there is no record of the MAC address being assigned)?

I feel the bottom line right now is that tech support is so bad why would I want to spend premium dollars on premium tech support when I don't think I am talking with "premium" tech support analysts.

Regards,

Keith Griffin