Potential Vertical Line on Certain 17" Notebook Displays

dmchabot — Sun, 25 Oct 2009 16:13:07 GMT

Just to respond to Lionel from Dell. Your company's customer service stinks. You sold me a defective computer. You knew about it, but won't do anything because you arbitrarily decided that I had it too long! 4 years! and my problem showed up a 3 years and 9 months. For one thing, I will check all my recourses including the Quebec Office de protection du consommateur, a couple of good TV shows that would love to take a bad guy like your company and small claims court. When a car company sells a defective product, it assumes its responsability no matter how long you owned the vehicule. I sure hope that your sales will go right down the drain and that Dell ends up the way a lot of US companies have gone lately. Hopefully, this will teach your greedy owners to be a little more generous to their loyal customer, which I don't think I will be again.

brent_s — Wed, 07 Oct 2009 00:56:20 GMT

To all those with out-of-warrantee computers...don't bother getting the LCD or anything else repaired. Save your money and buy a new laptop for under $800.

(After my experiences with Dell, you can bet my next notebook will not be another Inspiron!)

Sandpiper1 — Fri, 25 Sep 2009 21:39:21 GMT

Sorry for all the typos in my last post. Well that yellow vertical line came back permanently. I just got off the phone with the Dell Rep. They are again sending me a screen for the 3rd time. I told then that I want a new screen and not a reconditioned one because obviously there is a problem with the screens. The tech's Mgr came on the phone & told me that they are well aware of this problem & they are sending me a different model this time. Supposedly I will have no problems. We'll see if they can get it right this time. If not I will be forced to escalate my issue with the powers to be at Dell and then Consumer Affairs. I am so done with this!!!!

Sandpiper1 — Thu, 24 Sep 2009 01:37:56 GMT

I am having the same issue with my Inspiron 9300. I started with one line anout 2 months ago & then a secon line appeared. I have the extended warranty so I contacted customer service who ran tests to try to determine the problem. He thought it might be the LCS screen, so they shpped a new screen and arranged for a tech to install it. Lo & behold less than 2 weeks later, the same porble - a line appeared on the NEW screen. I contated customer service again who ran the same tests & wanted me to ship my laptop to Dell for 2 weeks. Told him no can do since I work from home as a consulatnt & need my laptop. He decided to ship a new LCD and a motherborad (in case the problem was with the video card) and arranged to a tech to install. the tech only installed the LCD. it is now one week later & a yellow line appeared in the middle of my second new screen. However, this time after about 5 mins the line disappeared. I am at my wits end. Has this proble been resolved & why are't the techs at Dell customer service aware of the defect with these laptops? What is my next step???

Liz456 — Wed, 23 Sep 2009 22:03:10 GMT

Thenk you for all the information. My 9300 began experiencing this problem shortly after the expiration of my extended warranty. I apparently had not received a letter because they went out when I still had warranty coverage. After calling tech support 3 times and being transferred and disconnected 3 times by reps who said there was nothing they could do, I somehow reached a person in the desktop division who had his supervisor make a direct "live" or "warm" transfer to the laptop group. The tech rep there actually listened to me and sensibly said they would send a box for shipping back the machine to get a replacement screen. Assuming all goes well, you'll still have a satisfied repeat customer whose first machines were bought when the company was called PCs Limited. Having actually purchased premium support, I was glad to finally have that recognized by someone prepared to treat a customer as an individual. Thank you for your department's efforts to ensure that a problem repeatedly brought to the company's attention would be investigated and then treated as a recall. That's the support that the company was built on.

brent_s — Mon, 14 Sep 2009 14:31:53 GMT

I guess I get to join this unfortunate club. The replacement screen on my Inspiron 9300 is now developing vertical lines.

Oh, and the SD card reader doesn't work.

And the wireless card won't stay connected.

And the DVD/CD-R drive no longer writes.

And the headphone jack only has one channel.

Absolute junk. I'll never buy a Dell for home or work again.

omazeas — Sat, 18 Jul 2009 03:37:53 GMT

Ok, I have an Inspiron 9300 and after having my original screen dying after 1 year, the second one is now showing countless vertical lines (it started with 1 line many months ago).

I guess Dell is replacing the defective screens with exactly the same model (I am not sure. If not, it means that the new ones are also defective). My ideal solution would then be to find a different model which would not be largely defective.

I did some research on the internet and narrowed down my problem to this:

- My screen model is LP171WX2 (LG-Philips 17.0" WXGA+).

- It looks like this model is now referenced as "Dell Inspiron 9200/9300 LCD screen" on many websites selling LCD screens. It is a matte screen I believe.

- It looks like there are also now different other models of "LP171WX2" called LP171WX2(A4), LP171WX2(B4) and LP171WX2(TL). I think they are not the same as the one I have on my laptop. First because they are more expensive, second because they are indicated as "glossy" instead of matte, which makes me think that they are more recent (newer technology). I don't know the difference between the 3 new models though, they are always the same price. Another confusing thing is that there is also another code following "LP171WX2(..)": from "(K1)" to I don't know where it stops, possibly "(K8)".

Fact: I would rather purchase a new glossy screen than gamble with an old defective one and wait for the lines to appear.

*** My questions are: Am I right and are these models compatible with the Inspiron 9300? Are they also compatible with the coaxial cable in the Inspiron 9300 or do I need to get a new one?

What is the difference between all these additional codes?

Hope this helps to bring forward a constructive solution to "unlucky" customers and thanks for any help from anyone

sidebyside — Tue, 30 Jun 2009 22:25:04 GMT

I have two Inspiron 9300's purchased on the same day during the time period in question (2005). I never received a letter stating their was a problem. Call to Dell withiin the 3 year time period have stated that they have not heard of the issue. Calls later state that I have to pay upfront from them to proceed with the call. The tech person today said that this blog was only for dell users and carried no weight with dell. I read the post at the top and he only said he had never heard of the issue. Since I have two computers and they are both failing at the same time, I'm really pleading for help.

WGV4 — Sat, 04 Apr 2009 01:22:48 GMT

DUDE, DON'T EVER BUY A DELL.

MY 9300 GETS A NEW VERTICAL LINE EVERY WEEK AND DELL WANT'S $300 JUST FOR THE SCREEN PLUS LABOR AND SHIPPING. THEY SAID IT WAS A DEFECT LAST YEAR BUT SINCE IT TOOK A LITTLE LONGER FOR MINE TO GO BAD IT IS NO LONGER A DEFECT. HUH???????????

perfect0 — Mon, 23 Mar 2009 15:40:38 GMT

Just had another one-inch-wide vertical white band on my laptop screen. Now they're two, and this second one is right smack in the middle of the screen. My Inspiron 9200 is practicaly unusable. Need I say more??? Well, I won't be able to very soon, this screen while be entirely white sooner or later.