Vista Upgrade, Dimension E521, Sound Blaster Audigy MB Software

re: Vista Upgrade, Dimension E521, Sound Blaster Audigy MB Software

Bob Collins — Thu, 17 May 2007 09:18:13 GMT

I cannot believe the rubbish service from Dell .My Vista upgrade was lost by the carrier DHL UK on March 21 2007. DHL UK have admitted it is their fault and have informed Dell USA, asking for a replacement for me. So far nothing. Dell customer service are useless telephone operators who never contact back. After many many calls and emails to Dell they are rarely answered and I still have no resolution, I have been told to contact the carrier, I HAVE many times .They say they cannot help me as Dell is the customer. Why has Dell not contacted me with any help, updates or solution ! It seems that I shall have to resort to either send back my Insprion 6400 or claim in the small claims court for the product that was paid for in November 2006.

Come on sombody at Dell HELP !!

Bob ( Unsatisfied customer)

re: Vista Upgrade, Dimension E521, Sound Blaster Audigy MB Software

Gert None — Wed, 16 May 2007 16:20:54 GMT

Not sure if it had anything to do with my earlier comment or not, but for fairness' sake I wanted to report that today I received the Upgrade package.
Thank you very much!
PS A tip for any upgrader - the Dell Install Agent only looks at what preinstalled software needs to be uninstalled/upgraded for Vista - it does not look at the software you may have installed yourself in Windows XP. (Makes sense in a way, since Dell cannot know what you or I install).
Reason I bring this up anyway is that I had a bluescreen during my first upgrade attempt, caused by a driver that is part of the free ZoneAlarm firewall. So, I used the rollback feature (a menu item on the black bootscreen when you do the upgrade routine) and uninstalled ZoneAlarm in XP. The next time, the upgrade to Vista ran OK - it rebooted a few times, but no more blue screen. Just thought it might save someone some time...

re: Vista Upgrade, Dimension E521, Sound Blaster Audigy MB Software

misty — Mon, 14 May 2007 04:24:29 GMT

Hi,

I was looking for Vista related issues with DELL 521 and came upon this site... so just my 2 cents..

May 1, 2007 I purchased a DELL E521 with Vista Home Premium installed. I have had nothing but troubles. I am going to return this system and get XP. A DELL supervision suggested I go for XP when they could not resolve my issues. DELL is now offering XP in some of their computers because of so many complaints!

Count your blessings, XP is the best OS at the moment

I wish I could get XP with a Vista upgrade a year from now.

misty

re: Vista Upgrade, Dimension E521, Sound Blaster Audigy MB Software

Gert None — Thu, 10 May 2007 20:11:17 GMT

I also bought a E521 in November because of the Upgrade promise and, like many other fellow purchasers, am still waiting for my upgrade kit.
Any info as to
(a) what's the problem with sending the upgrade since you now offer this machine with Vista preinstalled
( I know since you keep bombarding me with Dell email offers to buy a new
computer)
and
(b) WHEN we can truly expect the upgrade kits
would be appreciated.

As an aside - since you seem to have irked a lot of customers everywhere, by not shipping out the kits, perhaps someone should rethink the wisdom or otherwise of annoying non-US customers by giving them 2 weeks less time to apply for the upgrade.
Personally, I take it as a compliment and a tacit admission from your side that Europeans need two weeks less that a US citizen to fill in a form (and I hope I haven't disappointed), but I know a lot of people who see this as another indication of "the US treating everyone that is a non US citizen as a 2nd rate person".
While this may be the case (and it's your prerogative to do so), in this case,
you could have avoided the additional bad vibes generated by it as from the forum comments it seems you (that is DELL, not any of the moderators personally) treat everyone with the same disregard on this issue.

Thank you.

re: Vista Upgrade, Dimension E521, Sound Blaster Audigy MB Software

Estuardo — Fri, 27 Apr 2007 23:54:47 GMT

I see the Dell web site selling E321, with genuine Vista Home Premium....

So where is our upgrade?

re: Vista Upgrade, Dimension E521, Sound Blaster Audigy MB Software

Estuardo — Fri, 27 Apr 2007 23:51:31 GMT

Yes you cn by starting send in the Vista Upgrade promised when we got our computers and you got our money last year!!!!!

re: Vista Upgrade, Dimension E521, Sound Blaster Audigy MB Software

Lionel_Menchaca — Wed, 25 Apr 2007 18:30:53 GMT

Brian: Here's the way I choose to use the word tool: "A blog as a tool is only as good as the people who support it. "

No one's more aware of that fact than I am. If I have done something (or not done something) to cause that kind of reaction, I apologize.

Otherwise, is there something specific I can help you with?

re: Vista Upgrade, Dimension E521, Sound Blaster Audigy MB Software

Brian Colling — Wed, 25 Apr 2007 14:26:38 GMT

I have a great suggestion to speed this process. Start firing and hiring at Dell. Start with this tool Lionel Menchaca. Guy started out as a hardware technician, for God's sake. Anybody remember the Peter Principle?

re: Vista Upgrade, Dimension E521, Sound Blaster Audigy MB Software

George Walls — Fri, 20 Apr 2007 14:40:53 GMT

I have an inspirion e1705. I did the vista upgrade and now have several problems.

When booting I get a small empty window entitled volume control which I have to manully X out of to get rid of it.

Secondly when booting I get the error loading CTMBHA.dll Invalid Access to memory Location every time.

Any idea what I can do to make these errors go away? I have the soundblaster audigy MB. What driver should I use? I have sound but it has static at times. Any help would be appreciated.

re: Vista Upgrade, Dimension E521, Sound Blaster Audigy MB Software

Charles Cuninghame — Tue, 17 Apr 2007 03:35:09 GMT

Interesting?