Direct2Dell - All Comments

bladwa1 — Sat, 04 Jul 2009 01:47:30 GMT

Can one of the Dell staff answer why some (or many?) of the computer systems are not eligible? If it has Vista, Microsoft seems to say you should be able to get the upgrade. I waited for an upgrade program to to be introduced - now the Studio 17 does not appear to be eligible. Since I want a 17 inch screen, I may now decide to go to one of your competitors. Unless you have a better replacement coming soon in the same price range - I'm not ready to spend a lot more. On top of that, you seem to have increased prices by doing things like charging for different colour cases that a few months ago were listed at the same price.

Thanks for getting back and explaining this to your customers.

patdakat — Fri, 03 Jul 2009 18:28:15 GMT

I am somewhat disappointed that isn't a part of the Windows 7 pre-order offer. I would prefer to order through Dell. Is Dell going to give me technical support if I buy it through Amazon or Best Buy. I am planning to buy the Professional upgrade and that will require a complete installation and reinstalling the programs. The pre-order is half the cost. Tech support had no answers and a couple of transferred phone calls had no answer.

On something that requires this big a change, I would prefer that all the responsibility be in one hand.

pat

Brian H. Madsen — Fri, 03 Jul 2009 09:43:38 GMT

Fact is - when you create art, you really can't estimate the true demand :)

I don't mind waiting a bit and be sure that it's built with the high standards that Alienware is know for - am waiting for mine as well. Told delivery on or before the 7th of July, 2009 (which i doubt will happen seeing as that's two business days away and it has not even been built yet).

By then (the 7th that is) i'll only be 17 days out (normally it's 7-10 business days) but again, the wait should well and truly be worth it :)

Let us know when there's more news John - appreciate the honesty about the reason behind the delay!

sserra03 — Fri, 03 Jul 2009 07:48:50 GMT

I'm glad someone got help I have been trying to get status on a refund and was transfered more than 6 times on one phone call customer service transfered me to tech support, tech support transfered me to customer service. Two supervisors tranfered me I couldn't believe it. So I thought I would just email customer service they replied told me to email tech support round and round we go. 3 days later still unresolved. Any advice??

hygens — Fri, 03 Jul 2009 06:33:46 GMT

DO we have some news about a possible date of release of this in Europe (I am particularly interested in a 1366x768 screen with SSD 32Go ) ?

illtryaz — Fri, 03 Jul 2009 00:55:38 GMT

I have never had such good service that I encountered at dell support. But I shouldn't be paid they are the ones that did a good jop they should get a bonus.Thank you. eep up the good work. ---Bob===

Mr_Zero — Fri, 03 Jul 2009 00:27:54 GMT

Personally, I think its a waste of time. I think Dell would have done us one better on focusing efforts on ensuring drivers are up to date. What I mean by this is lets say I want to update my Dell Bluetooth 350 driver or perhaps my Quickset install. Well, I enter my service tag for my M1730 and what pops up? A driver that is close to a year old. Well, being the tech kind of user, if I look at the current version of Quickset for say the Inspiron 1440, the installer is in fact compatible with my system. Not only that, but it also updates the nice little funky volume and brightness popups with the new design.

My point to all of this is Dell should really focus on providing up to date info on its current product line (and yes, the M1730 is still currently being sold). Would be nice to see an updated Sigmatel/IDT driver as well since the blasted M1730 driver is from 2007!

Just my 2 cents.

BartDarlington — Thu, 02 Jul 2009 22:13:34 GMT

Sure seems like a lesson in how to lose customers and market opinion to me.

Dell knows there is a problem with units shipped Dec 2004 to Dec 2006. There's no notice of the problem/potential problem sent to those customers, but in January of 2008 they put a policy into effect that covers anyone that has it happen in the first three years.

So in short, they cut out 1/3 of the systems sold during that timeframe out entirely right off the bat. Then customer service refuses to talk to and/or acknowledge the issue for another year or so, eliminating another 1/3 of the people that could have filed in the three year period. Basically, they only cover the people they charged for it that happen to find out and ask for the refund and the people that griped their way to someone that would acknowledge the problem Dell obviously knew about.

I have a customer that called Dell and was told multiple times that they wouldn't even talk to him without payment in Aug - Sept 2007. Then in Mar 2008 when the lines started getting worse, he called again and was told they had never heard of the issue. Sadly , he actually bought a monitor to avoid the issue. Now he's looking at a line that's a good 1.5 inches wide right down the screen near the start bar and the machine is completely unusable as a portable machine. That's just pitiful customer service.

Guess its time to start recommending HP or Lenovo to clients.

eoghan_osullivan — Thu, 02 Jul 2009 21:48:15 GMT

Hello,
I want to thank everyone for their feedback in relation to this new functionality. I would like to address some of the points you have made to help improve the experience you are having. The Driver Download Manager has been developed to enhance the process of downloading files from Support.Dell.com. However, it is not compulsory.

When you first try to download a file you will be presented with a pop up page displaying 2 options. Download via Driver Download Manager or Download via Internet Browser. If you choose the second option your files will be downloaded as per normal.
If you happened to choose the first option for the Driver Download Manager and you no longer wish to use it. It can be removed via Add Remove programs in Windows. To enable the pop up page again to view the two options as above please empty your cookies

If you are using Firefox as your Internet Browser you may encounter the following dialogue box when attempting to install it.

This is due to the fact you do not have the right version of .NET installed. To use the Driver Download Manager with Firefox you must have Microsoft .NET 3.5 Service Pack 1 installed, you can download it from http://www.microsoft.com/downloads/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en
You must also have Microsoft .NET Assistant version 1.1 installed which can be downloaded from http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=cecc62dc-96a7-4657-af91-6383ba034eab

Please also refer to the Driver Download Manager FAQ page for more information. It’s accessible via help icon on the top right of the Driver Download Manager application or you can click http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_faq?c=us&l=en&s=gen

Again, thank you for your feedback. We will continue to work towards improving your experience of downloading files from Support.Dell.com

Rgds,
Eoghan O’Sullivan
Dell Global Online

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Direct2Dell — Thu, 02 Jul 2009 21:12:06 GMT

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