Direct2Dell - All Comments

gamo62 — Sun, 22 Nov 2009 08:00:10 GMT

I'm a little curious as well. Someone at Dell has SERIOULY dropped the ball. Even though they are no longer sold as new, they ARE still sold on their Outlet web site. And STILL no Win 7 drivers have been released. What in the he$$ is going on here?

badpool — Sun, 22 Nov 2009 01:26:18 GMT

Hello Lionel,

I just got off the phone with Dell's out-of-warranty tech support. They claim to know nothing of this warranty extension. I mentioned this blog, the nvidia problem, and even your name and he just kept repeating that my laptop was out of warranty and there was to be no free repair. He never heard of this warranty extension.

My problems are the following:

a) Laptop screen always black (but LCD backlight working).

b) My external monitor's display is corrupted (green vertical lines)

c) My laptop monitor displays various colors during "Fn" startup test, but no text is displayed at any time during this test.

He also claimed that in addition to my GPU being broken, my LCD is also definitely broken and will require an additional $450 repair cost. Sounds to me like he's trying to call the GPU problem an LCD problem and make me pay for that.

This is a shame.

ninjagecko — Sat, 21 Nov 2009 00:14:42 GMT

Wow!

I've been waiting 2 years for just this very laptop. And almost bought it the second I heard it came out.

Unfortunately the "Full HD/1080p" (1920x1080) multitouch screen would make it even more amazing. As would the 8 cores rather than the 2 cores (for graphics apps and threaded applications).

@Lionel: You said 1920x1080 multitouch and i7 was "in the works" with no ETA. Where should we listen for this news, or will it be silently added as an option? If it will be silently added, will the highres+processor be added as option to the touchscreen model, or will the touchscreen be added as an option to the non-touch model? Does it look like this will be available, say, at least before the holidays (4-5 weeks) at least?

b_arrington — Fri, 20 Nov 2009 18:36:16 GMT

Bummer. I ordered a Studio 17 laptop 2 days ago, sans touch screen of course. Looks like cool technology.

Finger prints aren't an issue with my iPod Touch, but it's a much smaller screen. I also have a screen protector. I imaging the the new touch screen of the Studio 17 is glossy, and prints will wipe away rather easily. Fingerprints on plastic are a different story...

wgrayson — Fri, 20 Nov 2009 17:40:27 GMT

Sorry, I haven't gotten back to this thread for awhile. I was reading your answer and was confused a bit. Based on your response, can I interpret it as saying that the XPS 8000 puts out a MINIMUM of 350 watts, and would be able to handle the GTX260 card as well as other components (, processor, hard drive, blu-ray player, RAM, etc) that would be drawing from the system simultaneously? I'm sure the system has been thoroughly tested, but it is relatively new. There's too short of a user history out there on this machine to see if say, after 6 or 8 months, the systems starts crashing as a result of an inadequate power supply.

Hey, just for the record, I did try calling or emailing tech support to ask this question (not sales), but if you don't OWN the machine yet and have an established service tag, it's hard to navigate the system to send an email. I even wanted to find out if I could have Dell (for a price!) install a different power supply so I wouldn't have to void a warranty by upgrading the machine myself.

Thanks for your help if you can answer the question, or post a direct link to tech support so I can bug them about geeky stuff like this.

Lionel_Menchaca — Fri, 20 Nov 2009 15:59:18 GMT

TX CPA: Not a technical issue on full HD. The 1600x 900 display is the most popular resolution, so we started there. As far as multi-touch on other laptops, nothing soon. It's something we will consider in the future...

Lionel_Menchaca — Fri, 20 Nov 2009 15:52:00 GMT

Sumocat: Checking into this. Will let you know.

Lionel_Menchaca — Fri, 20 Nov 2009 15:43:38 GMT

@Generic: Both i7 support and a higher resolution display option is in the works, but I don't have an ETA for when they will be an option.

TX CPA — Fri, 20 Nov 2009 15:38:32 GMT

Great to see multi-touch coming to actual products.

Thanks for the note about multi-touch coming with Core i-7.

---> I too was interested in Full HD. Will multi-touch be available with Full HD. Or is it a technical issue?

---> Also, will multi-touch be coming to Studio XPS 16 anytime soon? I need to buy several computers.

Sumocat — Fri, 20 Nov 2009 13:30:59 GMT

Hi guys. Appreciate the official announcement and confirmation of the DuoSense digitizer, but could you clarify whether it includes support for the electrostatic pen or if pen input would require the battery-powered pen? Our audience is particular about such details. Thanks!

Sumocat from GottaBeMobile