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Small and Medium Business Communications
 Joined on 01/17/2008 Posts: 62
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Tim Griffin on Dell's SMB Services Strategy

19 November , 10:00 AM

While SMB customers are most familiar with Dell as a provider of warranty support services, many of our SMB customers turn to Dell for help managing their IT as well. In this vlog, Tim Griffin, VP of SMB Global Services talks about how Dell helps SMB customers by managing their IT so they can stay focused on managing their business.

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Jim the Texas CPA
23 Dec 2009 05:13 AM

What a joke.   I wouldn't hold my breath for this to happen.

As a CPA who advises over 500 small business owners it would be great if Dell would addressour small business IT needs. My experience calling  Dell's server customer support group last week proves the reality is that it won't be happening any time soon. After 4 transfers around the globe (who knew Dell lets you travel without a passport) I finally reached a manager who said Dell coudn't provide support for my 4 year old Dell POwer Edge server.

Great, I know its unrealistic to expect support from Dell just because they built the product and provided the software to operate it.

Now Dell offers ongoing server monitering for an extra fee. All you have to do is request a free trial. If you do, like I did 2 weeks ago NO ONE EVER RESPONDS.

If they cant even respond when you try and BUY their services, can you imagine what will happen when you need to USE the Service? 

It's a great goal...... with absolutely no hope of working for the customer.