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Solutions Strategist
 Joined on 11/16/2009 Posts: 1
Points: 20
Copper

Patient Info Where and When It’s Needed: Bridging the Digital Divide in Healthcare

18 November , 08:00 AM

There's been a lot of focus in healthcare on the need to digitize patient information using EMR so that healthcare providers can share information and better coordinate patient care.  Digitizing patient info is the first step, making sure that hospital medical professionals have it when they are diagnosing and treating is patients is the next step.

Today, Dell is introducing a virtual desktop solution for healthcare that simplifies info access for hospital medical professionals and management for IT and helps improve info security, staff productivity and care quality.  Early adopter Silver Cross Hospital has been able to reduce application updates to their 200 desktops from 80 hours to 20 minutes with MCC.  Their medical professionals are also more productive.  MCC has helped their medical professionals reclaim nearly 20,000 hours for patient care this year alone.  

Dell continues to bridge the digital divide at healthcare's frontline to help the medical community harness the power of information for better patient care.

Listen to Jamie Coffin, vice president and general manager of Dell Healthcare and Life Sciences, describe MCC's value to hospitals and let us know how we can continue to improve the value of IT for medical professionals.

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kweeldreyer
18 Nov 2009 09:27 AM

I recently placed an order for a miniV for my daughter. After trying to order online numerous times with no luck as your order system online was not working, I had to call and order over the phone. What an experience dealing with your customer service in sales and support has turned out to be.

The order process was not so bad except I could hardly understand the rep. We did get it done htne, or so I thought. Then I started checking my bank account (I paid debit) as saw numerous repeat charges processing. Over $400 than the cost of the system I bought. So I figured I had better call customer service for orders to determine what I had been charged for since the "order status" section of the site does not tell you ALL items shipped or charged per order. I have a total of 4 order numbers for 1 order.

I was on the phone 3 hours yesterday and 2 today trying to get the information about my order (of whcih I have received nothing yet but all is shipping soon). I was treated rudely and unprofessionally by EVERY rep I spoke to. Two disconnected me intentionally when I asked to speak to a supervisor, hoping to get someone...ANYONE...that speaks English. Then I was disconnected numerous times while being transferred after sitting on hold and aswering 5000 questions just to get to that point. One hung up on me when I asked her to listen and to stop interrupting me while I was trying to explain the situation to her.

At this point, I am fearful of buying anything from Dell. I am tempted to send the entire system back as soon as I receive it as your customer service is by far the WORST I have ever seen. I can't trust to be taken care of in a simple, painless manner. Customer Service is everything in the computer world. Maybe that is why Dell is struggling financially. Regardless, I sent an email expecting a phone call ASAP by a fluent English speaking rep. I had better get it to or I will be not only returning the entire system and purchasing from a competitor (you are not the only game in town), but I will make sure the entire blogging, Twittering, Facebooking world hear all about my experience. After looking at Consumer Reports, I now know I am not alone in my disappointment in Dell. I am on my 5th Dell laptop. This purchase would be the 6th. I do not know what has happened to Dell as a company, but if you do not fix it, and soon...you will lose other loyal customers like myself.
 
Lionel_Menchaca
18 Nov 2009 02:21 PM

kweeldreyer: I'm sorry for the frustration. Obviously, not the way we want to support our customers. I'm happy to help where I can.

Please either send me a direct message with your order number and I will ask someone to follow up with you so we can get to the bottom of this.

To send me a direct message:

  • Click on this link (which takes you to my profile page)
  • click on the Send a Message button