Direct2Dell

I'm very upset with Dell.  After hours on the phone, tons of emails, I having to send my the two mini laptops back because they will honor what they promised.  I purchased two mini dells a week ago.  I was told that was the cheapest price I could get.   If I found the it cheaper they would honor that price.  The next day, I received a a Dell Insider Sale booklet in the mail.  The same mini laptop was $138.00  cheaper.  I got on the phone and was given the run the around.  First I was told I had to wait until the 18th to honor the new price, then I was told it wasn't the same laptop(it was), then I was told they couldn't find what promotion I was talking about.  I sent the link, I faxed the promotion and gave them the promotion code.  Still, they will not honor the new price.  I have to send back computers, pay the 15% restock fee and purchase the new one for a cheaper price??????  I will never, I mean never purchase a Dell again.  I can't believe they will not honor cheaper price, the next day.  I'm a teacher and district only buys Dells.  I've infomed my district office of the way Dell has treated me.  They were rude, hard to understand and would not, I mean would not work with me. 

HOW CAN DELL LET THIS HAPPEN??????

I don't know if anybody from DELL actually reads these and gets back to the customer to help them or not, but I need to put my 2 cents in about the customer service I have just received while trying to purchase a Inspiron 15 laptop. I have been a faithful DELL user for some years now, but after the errors, confusion, and stress that I have gone through the last few days, I think in the future, if I decide to purchase another computer, I will have to look somewhere else other than DELL. I put in my order as per the norm, doing the customizing of the laptop online, and then talking to a DELL sales rep. NOT from Canada, NOT from the US, but from India somewhere. I placed my order and everything seemed to go fine. I ordered the laptop and a backpack and wireless mouse. The mouse and backpack came as a separate order in very good time. I thought everything was going smooth, as I assumed due to previous orders, until I started checking  the status of the laptop. A few days went by...the status: In Production. Great! I check the next day. Status: Canceled!  I was shocked!! I never authorized the order to be canceled. I get on the phone and call customer service(IN INDIA), and try to get some answers as to why my order had been canceled. After talking to about 3 or 4 different people, all of which were not able to tell me why my order had been canceled, just that it had been, I was finally directed to a manager at the call center. He informed me that the reason the order was canceled was due to a compatability problem with the system, and that there were about 800 orders that this had happened to, but that the problem was being fixed. So I told him that I wanted to re-instate the order, so he put me through to another agent, a different one than the one I had originally put my order in with, because he was on holidays for 2 weeks. I then talked to the new agent and told him that I wanted the order reinstated. The agent started to process the order, but when it got to the part about the payment, in which I used my credit card to pay for the laptop, he informed me that the card was not processing. So I gave him a different card to try...again, same thing. That card would not process. I informed him that I had enough funds in the account to pay for the laptop twice. He still insisted that the card would not process. I phoned the cards credit company to verify whether or not my cards were valid and in good standing, and that I was able to use them. The credit card company said that there was absolutely no problems with the cards, and that the problem was on DELL's end. I then called the agent from DELL back again and told him that the cards were good. He told me that their credit card processing system had a problem, and that it was being taken care of. So, there was no problem with my cards, and the problem was with DELL. After all that, the order was processed again. Now once an order has been processed, according to the DELL customer service, the order can not be changed, even if its the smallest, miniscule detail. When I looked at the new order, I noticed that the mouse and laptop had been reordered, even though I told them I had received them from the original order. As well, the shipping address was changed from the original order. I had put a different shipping address on the original order due to the fact that I was going to be away from my place of residence and that I wanted the parcels delivered to a friend of mine that was going to be there to receive them. The shipping address was 1 number digit difference(ie: say address was 1234, the different address was 1237). So when I noticed these discrepancies, I contacted DELL again to try and have the info changed. They told me about not being able to change the order at all, and if I wanted to change the order that it would have to be canceled....AGAIN!!!!  So I canceled the order for the 2nd time. I contacted the agent and explained I had canceled the order again, and that I wanted the original order I placed, minus the backpack and mouse, with the original and correct shipping address. This was done. So when it was completed, I checked online to make sure that the laptop was in production. It was...But!!  As I perused the contents of the computer just to make sure it was correct, I noticed that several different components had been changed from the order that I had originally wanted. At this point, I've had enough of trying to make this work. I'm leaving the laptop as is, but.......I WILL NEVER ORDER FROM DELL AGAIN AND I WILL MAKE SURE THAT ANYONE I TALK TO, I WILL INFORM THEM THAT THEY SHOULD NOT PURCHASE FROM DELL!!!!!!!!!!!!!!!

I hope that the higher-ups in the DELL Corporation, will get their stuff together. No customer should ever have to go through this ever!!!! Somebody in the company should be accountable for these kinds of screw-ups!!!!!!!

I agree with you 100%. I'm in the same boat with you. I took me forever to cancell my order cause they no longer stock it and just forgot to tell me and let me wait until I called them and ask where is my product. Dell customer serivce is the worst and they will continue to lose business with every unhappy customer cause word of mouth is the best advertisment.

I have been a long time Dell customer but I will not shop there any longer because Dell Customer Service is just horrible. This is why Dell is losing so many customers. Thier product is great but customer service is very bad. Don't they know that just one unhappy customer can cause many many others to not shop at Dell. Its called word of mouth witch is the best advertisment, I guess they don't get that.

Oh, by the way, Dell just aquired Perot Systems in a larger than 3 Billion Dollar purchase. I guess that explains why they dont really have to worry about "lower level" customers. Why worry about someone  so small when you can reap money from a company takeover?

Isnt it beautiful to find out that after being a loyal customer for over 9 years, your account can be closed for really no reason. After purchasing two laptops, two full computers, printers, numerous accessories, apparently you may find out that you are no longer "worthy" enough to be extended any credit. Regardless of making regular, over the minimum limit payments, you can have Dell's back turned to you. I am happy to share this info with anyone because, afterall, I dont really matter to Dell anyomore. However, Im sure that Dell will exercise thier ability to keep from posting this blog. I mean, its really not that glowing in thier favor. Let me explain why. After making a purchase of a laptop in 2001, a credit line of $2000.00 was extended and regular payments were made over a three year period. This was about a 1500.00 purchase. After making regular scheduled, above the minimum payments for two years, it came time for a purchase of a new home computer. Dell was happy to increase the credit limit to 3000.00 and a brand new Dell computer was purchased and delivered. This was at the end of 2005. Regular payments were made and the computer had no problems. In 2008, after making regular, above the minimum payments for over three years, there was more than enough credit left to purchase a brand new, XPS 420 in June 2008. A purchase of a Dell Printer was also made. This was a 1700.00 purchase. Mind you, this was just a little over a year ago. The product was delivered and even though there have a few problems with Vista, the computer runs great! A year later, after making regular, above the minimum payments, it came time to purchase aother laptop. The purchase was made online with no problem and even after this purchase, there was still over 400.00 left in credit to make additonal purchases. The problem is, immediately after making this purchase in June 2009, suddenly credit worthiness was no longer good enough. Lets do the math: 1500.00 + 1800.00 + 1700.00 + 900 = 5900.00. The balance on the account is 2600.00 with 400.00 available supposedly in credit. What does this mean? Simply put, it means that this account has been handled by the customer in a considerate, responsible manner. This same customer is no longer worhty enough to be considered a "preferred" customer. Why? No one can say. Whats even more corious is how the cancellation on the account occured: It ocurred a day or so after the purchase of a brand new laptop (June 2009). So how is it that a customer of nine years, with an outstanding record of payment and loyalty in purchases, is suddenly unworthy right after making a 900.00 purchase on the very same account? Could it be that Dell has problems with customer service? Maybe. Then again, maybe they just dont care. It a shame seeing that we are in the process of beginning a start up company that will require the use of about four high capacity computers. To bad that Dell will not receive any business from this venture. Surely thier stockholders will be interested to know that this is not happening in a isolated manner. According to customer service (who by the way is not allowed to give even the customer any info in matters such as this, except to say "wait for the letter in the mail"), these checks on credit worthiness are just randomly conducted by a "system." So, its not some person sitting in an office being "evil" and cancelling an account. Its worse than that! At least you could talk to someone about it if that were true. These cancellations are created by a "system," totally devoid of human characteristic and since the system isnt a person or employee of Dell, it removes responsiblity from Dell for actions of Dell's own company. Im glad I experienced this because I know now that when someone approaches me and wants to set up a "system" to control who I will extend business to and who I should ignore, I will know to tell them "no thanks."

Noel, previously a loyal customer with close to 6000.00 spent in investments with Dell and an impecible history of "credit worthiness"

I have purchased 4 Dell laptops and was a devoted customer until I purchased my XPS M1330.  The motherboard has been replaced 3 times already and now it just again died yesterday afternoon.  I have on the phone with customer care, tech center and who know how many other departments (didn't think they had soooo many) but total of over 6 hours on the phone with 14 different people.  Does Dell address issues with a "bad" unit.  Again my other 3 laptops still work with no major issues.  It is frustrating since my XPS is a work laptop and I am out of commission everytime it dies.  I have to state Dell Customer Service is HORRIBLE and one of them actully hung up on me when I kept asking them if it made sense that a reasonable person would continue to keep a unit that died out ever 4 to 6 months since I purchase it.  The person would not answer and just hung up.  I know they have a "procedures to follow" but come on, common sense has to be consider at some point.  Extremely frustrate and ready to just send in this laptop (doesn't work anyways) and just go and buy a different brand who will back their product.

I recently ordered a my 8th Dell computer. I was given no indication by the sales rep that Dell was having issue with fulfilling orders. So the night before it is due to ship I receive an email stating that the system has been delayed. Nobody at Dells Award Winning customer service can tell me why except to say that "due to unforeseen" reasons they are unable to ship my system. It amazed me that they were willing to give up my $2,500.00 Dell financed order so easily. They said that they would be happy to cancel it while others have told me that I can't cancel the order. Seems that Dell has forgotten to tell some of their staff that the Federal Trade Commission now allows a person to cancel certain mail order items if the company doesn't ship the item when they promise.

I really thought that Dell would upgrade my shipping to Next Day Air since it was their failure to get my computer to me in the time that they had allotted. Their Award Winning Customer Service would only say that they could not authorize it. I don't know who gave Dell that award for their customer service but something is definitely wrong with the system that gave it to them. If they really think the screwing that we get deserves an award, they should be sent back to work for Gateway.

I only wish that Dell was more worried about keeping their customers as they are about cutting costs by outsourcing about everything they have. I found out that they even outsource their supervisors. I actually received a call back from one of their supervisors and it turns out she doesn't work for Dell but another company in Utah. Go figure. They really don't know what is going on in their company and just how their customers are being treated. It's a shame...

I am also disappointed with the my Dell and the lack of service I have received.  I bought a Inspiron 1525 in June 2008, and started having problems June 2009.  Lucky me, I got the 2 year warranty.  I have had a couple different explanations for my computer problems including: faulty RAM (all together, I had 4 replacements), faulty motherboard (1 replacement), faulty video card, and then some vague software problem.  I have spent hours on the phone with the Indian customer service. 

what makes me most angry is an entry one of Dell's employees made on ripoffreport.com ( http://ripoffreport.com/Computer-Manufaturers/Dell-Computer/dell-computer-getting-a-replac-c96c5.htm )

Are you looking for quality support from Dell, the answer is simple:

Purchase business class

Dell should be honest with it's customers.  We should know that businesses get US based service and priority for home visits.  We should be told that we are able to buy business class computers and that they are built and supported better.  If I had known, I would have spent more on the business class. 

Dell, you have a lot of angry customers here who will make sure they tell their families and friends about your awful products and service.  If an actual customer service representative would like to contact me, please email me.  Unfortunately, you have no complaint line, so this is the only place I can lodge complaints. I have a suspicion that the "supervisors" i speak with on the phone are actually just regular employees...

A very dissatisfied customer,

Cierra Jenkins

you talk about someone being frustrated and aggravated , its wonder I don't have a heart attack at my age of 75.  I have a demension 4700,  it came with 2 separate drives 1 for cds and 1 for dvd. I have used the cds for games and it works fine.  the dvd I never used cause I had no reason to use it before.  now the new games I already have and have preorder expansions to them plus I bought a new set of games , they are all coming out with their games on dvds.  I had 1 other game I bought about 4 months ago that came with a dvd , I put in the dvd but the drive couldn't read it.  I thought maybe something was wrong with the disc, call the game company up told them what happen , they went along with me while I put the disc in again clicked on the drive and still couldn't read disc. they thought maybe it was damage and sent me another one this time on a cd so I never bothered with the dvd again.  okay the game I already bought has the dvds put disc in not reading keeps telling me to put disc in.  My oldest grandson was here ,  we tried a few times again same problem .  he told me that I probably needed a new dvd drive. Im still under warranty call Dell told them what was going on he said he would send new part and tech will come to house to put it in.  Now this has been going on since August 7th, tech called me and said he  would be here on Monday Aug. 10th, he came they sent wrong part , sent a cd drive instead of the dvd. he called dell support and told them they sent wrong part . okay they send another part with the dvd and cd combo.  the tech couldn't come until Aug 17th on Monday. he put disc in same problem not reading disc. calls the dell  hardware tech talks to him about everything to get it working no dice. dell tech tell him not hardware problem but software problem that I had to get in touch with them. and now that is where all my problems begins with. after getting transferred so many times and then repeating everything I get a foreign speaking one that Im always having a problem with trying to understand or hear what the heck they are saying. was on the phone at 10 am with the first tech he really messed me real bad with my computer he had remote . I had a external drive so he saved some things there. then he started uninstalling my games that I had and told him I didn't want them uninstalled , he never even asked about it he just went ahead and did it and all of a sudden all my icons on the desktop looked like a messed up puzzle they were all on top one another you couldn't tell which was which.  then he make me a new account for me because if I put another icon there is would get messed up but I would be able to use both accounts .  got done with him at 4:30 pm from in the morning.  went and got supper back on the computer I didn't turn it off and it was only 1 hr later.  I went to my original account and couldn't get on the internet , went over to the new account could get internet there but I didn't want to use that account.  so at 5:30pm Im on the phone with another software tech, told him what happen he took control of computer . told I didn't want the new account get rid of it , I wanted my original account that I had. he fooled around with the computer for awhile and told me that it wasn't software that it was haredware. I mentioned that the tech before him said same thing and would let hardware tech know that I didn't have to call him.  well the last one told me they don't call hardware tech I had to talk to him so he transferred me to him.  spoke to him told him what software said. Now did one has me doing all different things. at this point Im getting really frustrated  , aggravated and nasty and letting techs know it too.  okay tells me he is sending 3 parts to tech to come to house and install them I know one was the dvd drive but never knew what the other 2 were cause I keep asking him to speak clearer and loud so I could understand him..  I gave up asking but before he left he reset my computer back to desktop factory setting which I wished he had never done. now it 10:30pm when I get off the phone and nothing was resolved.next day turn on pc I get something on screen that I had to wait until a pop up came saying press F1 called tech again about that got that fixed.  so started to put some programs back on pc . then I find out my printer wasn't showing up as a hardware in my computer screen, so I put  the disc for the printer in and I had the hardware showing in the screen afterwards so that was okay.on Aug. 20th the home service called and said he got mail about the parts and he would probably get it that afternoon and would be at my house tomorrow morning meaning Friday Aug 21st.  later get a phone call from Dell tech wanting to know if problem is solved told me no and the home tech wasn't coming until tomorrow morning. dell tech said he would call that in the afternoon to see if it was fixed. the home tech came and put in dvd drive and it worked didn't need other stuff. he left later on turned off pc . went back after dinner lo and behold my external drive isn't showing up on the phone again starting to really boil now and I m blowing off steam . well he said external drive needs new cable I have to call the company and talk to them about that. okay going to do that. now this morning Saturday Aug 22nd. find out my printer isn't showing up as hardware again in pc screen. Oh by the way the nite before got pop up to download windows sp 3 pkg  or something like that anymore I can't even think straight after all this *** going on.  back about the printer , I put the disc printer in and it saids it updating printer.  still can't get to recognize it it keeps showing up as software inthe pc screen. so I uninstalled it and then reinstalled it now it gets to the end saying connect cables to printer and computer did that and won't continue on to do what it has to do so now Im without a printer.   I am disgusted and fed up with everything about Dell , your techs aren't worth the room they take up you need to have english speaking techs who knows what they are doing . And in the bargain I had to pay $139 if I used them meaning software tech for 1 call or take the contract for $249 which I did and I may just call and cancel that and I think after all this aggravation and the health problems it is causing me You should just me a new computer and a all in one printer .  I have problems with breathing and this aggravation and frustration has me coughing all the time and have trouble breathing. I am also sure you will just let all this pass by . and not even acknowledge it.  Your company has very  very bad costumer service.!!!!!

Not very satisfied with Dell Costumer Support (danish division). Got my Stuido 15 i May this year and after a month the touch-panel (audiocontrol and eject-button for CD-drive) startet to give me som trouble. 

When booting the computer the touchpanel doesn't work for about 10-15 minutes. After this the CD-drive tries to eject the CD 5-10 times (even though there's no CD in). 

When I first contacted Dell Support they sent me a new touch-panel so I could change it myself, but after doing so the problem wasn't fixed. Then I sent my computer to Dell to let them change the components - still no change. At last they sent out a technichian who changed the motherboard, which to my surprise didn't solve the problem either. 

Now, after a couple of emails Dell Support has offered me a brand new computer - but I am definitely not satisfied with the terms of this exchange! According to the Dell Support-employee I have been emailing with, it is Dell's policy when these things happen that they will pick up my computer within a week, but I should not expect to recieve my new computer before 3 weeks after they pick up the old one! How can this be?

In my way of thinking it would be a lot easier if the same guy who delivers my new computer gets the old - that way I won't have to be without my computer for 3 weeks, and Dell won't have to bother driving to my house twice. I have asked if this could be arranged, but Dell Support said no, and they have also rejected my request to get my money back so I can buy my self a new computer somewhere else where I can get it alot faster...

The reason why I'm spending my time writing my story on this site is that I'm hoping someone will read it and realize that the Danish Dell Support is all wrong - or that Dell's exchange policy is all wrong and do something about it.

I'm a university student a my semester begins om september 2nd - I need my computer by then, so please help me if you can.

Thanks

Mads from Denmark

WORST CUSTOMER SERVICE EVER!! As a Brand New Customer, I have had the WORST CUSTOMER SERVICE I have ever had for any product I have ever purchased! I ordered a laptop, then accessories on the same date Aug 1 for my daughter to start college with in TX on Aug 20. The laptop arrived 12 days later, but no accessories.  When I called Aug 16, I was informed that the accessories order was CANCELLED Aug 4 - 3 days after I placed it.  No one ever called me or emailed me to let me know this. Since my daughter was leaving in 4 days for college, I reordered the accessories.  I asked if they could rush the shipment and they could, but it would COST ME $35 more and he couldn't waive the fee! I was shocked.  I told the agent to order and I would contact customer service to take care of the rush shipping since it was obviously DELL's error. I proceeded to call Dell customer service 3 times that same day and was disconnected from the foreign speaking agent before I could finish explaining the problem.  I was so frustrated, I finally went online and emailed them.  Then I get an email back from a foreign agent that the order number I referenced was for the shipping charge for the items I ordered and they couldn't waive it!! Obviously someone who really took the time to understand the issue or else was too ignorant to do so! So I responded that I will need to take this up with a supervisor. The next day, I get another email that there was nothing they could do. I could hardly believe what I was reading.  I was having to pay EXTRA for THEIR ERROR?? To make matters worse, I also received at my NC home, several (not all) of the items I ordered that were to be rush shipped to my daughter in TX! To add salt to the wound, I tried to contact customer service again only to be disconnected before I could get to the correct party!! And the automated call menus are another source of aggravation! I finally got thru on Aug 20 to an AMERICAN that could understand the issue I was having.  At that point, my daughter had just left for college and had not received any of the accessories that were to be shipped to her. Dell let me and my daughter down! I told the agent that I would NOT pay for the FedEx charges and that I would RETURN ALL THE PRODUCTS I ordered!!  I have had enough runaround, disconnected calls and ignorant people on emails to last my lifetime from this experience.  Not to mention all the stress and aggravation in the middle of trying to help my daughter get ready for college! I refuse to let her get this same runaround and lack of decent customer service if she were to have a problem with the laptop! My company of 5000 employees has all Dell equipment, so I made sure I contacted our purchasing department to let them know about my experience.  And when I meet with our CFO next week, I will let him know the same thing. I had planned to replace my desktop at home this winter, but after this experience, I won't be calling Dell to buy ANYTHING!! So the company really saved a lot by outsourcing customer service to foreign countries and not accommodating the rush shipping for THEIR order error!  They just lost 2 sales and I will be certain to let everyone in my company, my neighbors, my social & business networks, etc know what kind of experience I have had that started over a $35 rush shipping charge from an order error by Dell!  Yes, Dell really saved a lot on me! I see business practices at Dell that I would never dream of exhibiting to my customers! I won't be disappointed by Dell again!

Well, I won't be reccomending Dell to any of MY friends!  I have had my Desktop Inspiron 530S for less than a year.  Two weeks ago the hard drive died!!!!  While I know that happens, it has been very frustrating since then.  I called tech support and ended up on the phone for several hours, had to open up the computer and on and on.  While I am a fairly tech savvy person, I did not feel I should have had to go through so much for a fairly new computer.  Then, finally, I was told that a new hard drive along with the missing OS disk would be sent to a technician who would come to my house to install, and that all my data could be transferred at that time.  I am STILL waiting without a computer to do my work on!!!!  The technician called me sevceral days later and set up a day to come to my house. NEVER showed up or called again.  I have called and left messages, (nicely and without the total frustration I am feeling) and still no replies!

Finally, I called tech support once again, got cut off, and after quite some time on the phone finally got to speak to another "senior tech support" person.  Which I feel is just a way to make you feel that you are getting better service.  While these people are very polite and kind, it is frustrating that NONE of them seem to be anywhere in America.  But, aside from that, they did assure me I will get a quick response and my new hard drive will arrive soon.   I will not so patiently wait and see.  My other concern is that when someone finally does show up to install the new one, will they really be able to get my data off the old one if it is dead????

I have had 4 Gateway computers prior to this Dell one.  I will go back to Gateway or to Mac when this one is out of warranty,. you can bet on that!

In Jan. 08  I bought 3 Inspiron 1520 laptops from Dell. A company who I thought stood behind their products. . At $1000.00 each I figured they would be problem free for awhile. I was wrong. All 3 chargers/AC adapters died in less than a year. I called Dell and was on the phone for a very long time  until I was finally able to talk to a real person (not a computer generated voice). I had to go up the "chain of command" until someone finally agreed to replace the adapters free of charge. I did'nt think I should have to pay for new ones when they were less than a year old. There was no user damage to them. I was sent what I thought were new AC adapters. Two of them died again in less than a year. I again called Dell, On the phone for along time again, another computer generated voice, finally spoke to a real person. I was told that I was sent refurbished adapters. (old broken ones that they supposedly fixed). I was not told that I would be getting used ones the first time I called. I again went up the "chain of command" but they refused to replace the adapters without charge. I can't believe that a company  of Dell's stature would not back up their product.  I won't be buying Dell again 

here's any number of studies that show that consumers trust product opinions from friends, family members and other customers more than they trust what a company says about its own products.. Since 2006, we've added the Ratings and Reviews functionality in multiple countries and added the ability to share them in other social media sites. Many customers have told us that these reviews are helpful during the shopping process.

BRILLIANT NEWS! Because now everyone that reads my blog & Twitter feed will now know NOT to buy from Dell.In fact I am going to post this excerpt on my blog right now.

http://libertylondongirl.blogspot.com/2009/07/rant-du-jour-dell-lack-of-customer.html

http://twitter.com/LibertyLndnGirl

You've made my day!

Hi, After reading problems with the 420 I am right in line! I purchased a 410 and 420 one and a half years ago. well the 410 just died!!! now Im waiting for the 420 to follow suit. I was playing a game (sims 3) the blue screen of death came up ....dumping physical memory. Hasnt started since (2 hrs ago). will not START seems to have power but the monitor indicates no signal. I thought it might have been the graphics card (8800GTX). I switched it out with the 420's (8800 GT) and still did not fix the problem. I am now thinking the power supply or MOTHERBOARD!! and where the heck do I get a new motherboard that will let me use my DELL RESTORE ??? Any thoughts would be greatly appreciated. DELL wants me to pay for a service for a bad product. I refuse to pay for a poorly built PC. I buy new computers every three years. I switched to DELL with the thought it was a better buit PC. I was wrong! I have an old compaq I switched over to UNIX. It still works. I still have an old HP pavillion....still works. I have these 2 dells and a laptop I purchased. I have called tech support on the Dells more than any other PC I own. I refuse to pay for a service and talk to them for hours to try and fix something that wont start... and then for them to tell me that they will need to send a tech. I can buy a new HP for less..... NO THANKS TO YOU DELL!

I'm glad someone got help I have been trying to get status on a refund and was transfered more than 6 times on one phone call customer service transfered me to tech support, tech support transfered me to customer service. Two supervisors tranfered me I couldn't believe it. So I thought I would just email customer service they replied told me to email tech support round and round we go. 3 days later still unresolved. Any advice??

I have never had such good service that I encountered at dell support. But I shouldn't be paid they are the ones that did a good jop they should get a bonus.Thank you. eep up the good work.    ---Bob===