NVIDIA GPU Update: Dell to Offer Limited Warranty Enhancement to All Affected Customers Worldwide
18 August , 12:00 PM
I've said in my past two posts (here's post #1 and here's post #2) and in the comment threads on this topic that I would share more details when I had them. Here's the deal:
Update (April 2009): Apologize for the error. Had to update the links to this post, due to a redirection error. Also, there's a fourth post that outlines what we're doing to work with affected customers. The link for that fourth post about the NVIDIA GPU issue is here.
Dell will offer a 12-month limited warranty enhancement specific to this issue. For all customers worldwide, we plan to add 12 months of coverage for this issue to the existing limited warranty up to 60 months from the date of purchase for the following systems:
Update: Over the last few days, customers like Steve Johnson, John and Robert have asked if their systems are affected. Throughout this process, Dell has undertaken a detailed assessment of this issue. If your system is not listed in the table above, you do not need to do anything. If you have one of the systems listed above with an NVIDIA graphics card and are experiencing video-related issues I described in the bullet point section of my first post about NVIDIA GPUs, please contact Dell Technical Support.
Details of the service plan will be available in the next few weeks. When I have more details to share, I will do so.
In the meantime, thanks to all of our customers for your patience through this process. We appreciate your business and are committed to serving all of you who are impacted.
You must
Login to comment.
|
Del.icio.us
|
Digg
|
Reddit
|