Note from Lionel: Here is a link to the fourth and latest post on the NVIDIA GPU issue. It explains how Dell is supporting our customers who are affected by it.
Back in July, I blogged about BIOS updates for systems that could experience graphics card problems caused by weak die/packaging material set from some NVIDIA mobile GPUs. Since then, lots of customers have commented on our blogs and have asked questions.
Though the actual number of affected laptops is limited, many of you expressed concern for potential problems in the future, and we can understand that. We are committed to serving our customers. We do intend to offer modified service terms to specifically support all customers worldwide who are affected by this issue. Right now, our teams are working through details. When I have specifics to share about service terms, I will do that here.
Beyond questions about support, lots of Direct2Dell readers like Majortom1981, Carsten and Guiyo have asked if their systems are potentially affected.
See table below for clarification on this front:
The laptops with hyperlinks in the table above are the ones with updated BIOS versions that modify the fan profile in the system. The above links will take you directly to the BIOS download for that system. If you own one of the hyperlinked systems in the table, Dell strongly encourages you to update the system BIOS. Please refer to my first post for more information regarding BIOS updates.
Like I mentioned in my earlier post, if you are already experiencing symptoms like multiple images, random characters on the screen, lines on the screen or you have no video signal, updating your system BIOS will not correct them. Please contact Dell Technical Support—here’s how to do that:
- Go to support.dell.com
- Choose your country or region from the drop-down list
- Choose Contact Us
- Choose Technical Support
- Choose Call Technical Support
I know there are many other questions out there. When there are more details to share, I will blog about them here. Until then, thanks for your continued patience. I apologize for any inconvenience this may have caused.