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Direct2Dell

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Joined on 07/18/2006 Posts: 6
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Wal-Mart to Test Solution Station Concept with Support from Dell

14 July , 08:25 AM

You may recall that in April, Lionel blogged about our intent to develop premium services and services in retail. Well, today we have a little more information to share—specifically a concept Wal-Mart will begin testing in select stores called Solution Station by Dell.

These services are designed to make it easier and more affordable for people to set up and use digital lifestyle technology. Beginning this month, Wal-Mart will be testing Solution Station by Dell services in about a dozen Dallas-area Wal-Mart stores.

These services will be available on Dell and other branded systems and include things like home television installation, PC set-up, wireless network set-up, computer upgrades, services designed to protect computers and in-home training. Wal-Mart customers in the test locations can also sign up for basic computer support and repair for their laptops and desktops.

We'll keep you posted as we explore different ways to support our retail partners in the marketplace.

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Walter
12 Sep 2008 06:00 PM

This is a great concept, I helped roll out Firedog for Circuit City, and Solution Station has already overcome many obsticles that Circuit City still is trying to fix. Not to mention the Solution Station's services are cheaper than geek squad and firedog.  Plus each location has at least 6 PC technicians that are true technicians, not kids just learning how to set up a computer.
 
Allan Westbrook
05 Sep 2008 12:23 PM

Please be aware that they will charge an additional $30.00 in addition to work done if your computer is "in warranty".  And if you think this is ludacris, you can get on Dell's website and try and find someone in customer service that can help you with this issue!  In fact, unless you have someone's cell phone number at Dell that is willing to help you find someone to talk about this with, it's NEVER gonna happen!!

It's a brand new store with the age old problem of finger pointing.  The Solution Station says to talk to Dell and Dell says take it up with the Solution Station.

Nice!
 
peter math
18 Aug 2008 04:45 PM

this is a very good idea since they will have more traffic then eveyone else but if they want to beat the firedogs and the geeks squad you will need more then just techs .. they will need a strong sales team !