Direct2Dell

me again. Mr Dell, my experince with your Customer Care goes on and on. I called yesterday, the 1-800-847-4096 which is on your site. I choose option 1 for English and option 4 for Customer Service. I choose the option to check the status of my order. A lady picked up and said how she can direct my call. I told her I wanted to check the order status. She said the office is closed. Strange, it was 2pm Mountain Time.

I called again today, but at 11:45am. Same option and a lady picked up. She said she will transfer me. She transferred me to the FRENCH Customer Care support. The guy was helpful and helped me.

My concern to Mr Dell and the managemnt is, does any one out there care about customers? I dailed the right number but when I end up somewhere apart from Canada/USA, they dont want to help.

Why are you paying these people. Why dont no one listen?

what if you have a system that after it has been shut for for 2-3 hours, automatically comes on? OSRI has been done and the great Tech either hang up on you or say that the problem is with Vista, but they dont know what it is. Yes you get stupid calls, what about good calls and the TECH is not upto it?

Mr Dell we pay for Dell in dollars, people in SE Asia, who dont even care about Dell and Dell products, should not get jobs until they know how to treat people. I am sorry to say they dont know any thing

Why do you have Tech Support, who only know to hang up or do an OSRI. If a system which has been shut off, comes on after a few hours on its own, what that got to do with Windows!!!!

I was made to do a complete Windows install for this. When the Tech could not resolve the issue, he hung up. When I called back, it was back to sqaure one.

Why does dell have offices in countries who dont care about Dell?

Dell Customer service is the WORST Customer service I have ever known. I bought a Canon DSLR camera from Dell. I need some modification in order. I called customer service thrice everyday they say there system is down for maintenance and call after 3 hrs. When called after 3 hrs then also same answer. How can we trust this company who has such a bad customer service. Now I feel that I made a mistake by purchasing from Dell.com. ..If any body from Dell reading this comment please improve your customer service..

 I still adore the Dell Latitude D600.....economy & class .....what else could I keep !

A senior executive at Dell needs to make an order, look at the estimated delivery dates, realize that he/she will be out of town on those dates and call to see if the delivery can be changed.  I cannot believe that the executive will be satisfied with what he/she hears in a constand repetition of Dell's policy.  I called twice to see if this rote answer would be consistent.  It was.  I am VERY disappointed in this kind of response to buying my 4th Dell Desktop.  The logic of Dell just paying for a three time delivery, several day storage, and then return tthe order to Dell for the customer to reorder upon my return home, makes no sense.