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 Joined on 06/29/2006 Posts: 2,052
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New Group Blog: Inside IT Joins Direct2Dell Family

28 March , 03:58 PM

In my post earlier this week, I mentioned that customers could expect more conversations coming from folks at Dell. Well today, we're introducing a new group blog called Inside IT. Take a look at my inaugural post there for an idea what kind of stuff you'll see.

For future reference, you can access Inside IT directly by going here: www.direct2dell.com/insideit

And if this kind of content is right down your alley, I invite you to add the Inside IT RSS feed to your favorite RSS reader.

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serp
06 Apr 2008 03:35 PM

I too have had problems with the Dell support staff. I purchased a Dell laptop in Dec. 2007 to help me with graduate school. The computer has been great, but was missing some software I had requested and I had issues initially accessing the internet.

 When I called the support staff to help with my internet problem, I could barely understand what they were saying! The gentleman was also very rude to me on the phone--almost as if I was intruding on his time by calling about a computer problem. I ended up hanging up on him (didn't want to, but really didn't have a choice), and having my husband help me figure out the problem.

My computer is still missing the software I requested, but I can access the internet now with no problems.

 I think Dell is a great company. But I think they could improve customer service immensely by creating a domestic support staff call center. One of the key successes to integrated marketing communicaitons is customer service!

 
smart peter
03 Apr 2008 10:41 AM

i also have same type of feelins abut dell wht these 2 comments have.me also purchased a dell latitude d830 laptop,but it was great headace,and dell customer service is bad in world .i m gonna to chaneg my laptop to lost my money but given me some experiece abut dell.

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Glen Bischoff
02 Apr 2008 03:36 PM

I think it is great that Dell is expanding their communications to additional blogs 
 
Debora
01 Apr 2008 12:22 PM
I tried to purchase a refurbished system online, then I called the service center to ask a question. The rep then told me to release the system so that she can give me a 15% discount. She guaranteed me that I would not lose this XPS1530 that I was about to pay for online. Well that was the worst mistake I made because she claims that the system is now lost in Dell world and that I am unable to get this price or system anymore. She claims that she would try to get me another but now she is not returning my calls. If this is how they are trained for customer service, then I agree with all the other negative things that I have heard.