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Chief Blogger
 Joined on 06/29/2006 Posts: 2,036
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Direct2Dell and IdeaStorm During the Holidays

24 December , 12:00 PM

I will be taking a break from publishing new content for Direct2Dell this week while I spend Christmas with my family and friends. During this time, I will handle comment moderation through a team of folks, and will work to keep up with requests for customer service. I'll get to things that aren't support-related when I return later next week.

Moderators will be checking in on IdeaStorm every day over the break to make sure everything runs smoothly. On December 25 and January 1, idea moderation will be turned on. This means that any ideas submitted on those days will first be checked by a moderator before being published. Comments will not have prior moderation to maintain the free flow of conversations. If you do submit an idea on these days, please be patient, your idea will soon show up on IdeaStorm, it will just take a bit longer than you are used to.

Happy Holidays to Direct2Dell readers and to the IdeaStorm community. We wish you, and all your friends and families well during this time and beyond.

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Lionel_Menchaca
20 Jan 2008 12:39 PM

I had followed up with Jessica directly via e-mail shortly after this comment. Forgot to close the loop here.

For the record, IdeaStorm's been averaging about 200,000 unique visitors per month.

 
Jessica
07 Jan 2008 06:28 PM

Hi,

What is the mod's contact information? I am wondering how many unique visitors per month this website has?

 

Thanks.
 
Kevin Low
02 Jan 2008 04:23 AM
Happy New Year, Dell!  I hope 2008 brings you joy, peace, love, happy stockholders and LED screens for Canada!
 
Search@ Engines WEB
01 Jan 2008 12:01 AM

Out of curiosity, who came up with the idea of IdeaStorm

 

What was it influenced by - Digg? 
 
Lionel_Menchaca
20 Jan 2008 11:51 AM

Search@Engines: I don't remember who actually came up with the name IdeaStorm. It was part of a brainstorming session. We got to that idea, like it, and it stuck.

I'm sure digg was part of the original inspiration for it, since it's basically a combination of a message board with digg-like voting capabilities. I can't say for sure though.

As far as the concept behind it though, Salesforce.com had launched IdeaExchange. We saw it, it seemed to be a great way to make Dell a better company—letting our customers tell us how to improve, and then taking action against those ideas. That's the core of what IdeaStorm is about.

 
Lionel_Menchaca
30 Dec 2007 11:09 PM

jervis961: Sorry... it's not your fault. It's a symptom of how we set up the response process with the blog. Normally it works well for typical posts that have lots of comments.

Dell folks can respond directly to comments in the thread. When we respond directly to a comment, it modifies the time stamp so it appears in sequence. Normally, this works okay... but not when I try to take some time off.

I'll move my comment below yours, if that helps.

 
jervis961
29 Dec 2007 05:56 PM

My how quickly a simple post about the holidays can go bad. 

Funny that my comment shows it was posted after Lionel posted his responses.  My response was for Prokofy and posted when the last comment was from Michael.  Now my comment makes me look like an idiot posting Lionel's email address hours after he responded to the issue.  Such is life I guess and it looks like Lionel has bigger things to worry about.  Just wanted to voice a concern about the posting process here. 

I still wish Dell happy holidays.  :)
 
Lionel_Menchaca
29 Dec 2007 05:56 PM

Prokofy Neva: I just unpublished the comment. It was my mistake... had thought I removed it months ago.

My apologies.

Note: I moved this down below jervis961's comment per his comment above.

 
jervis961
28 Dec 2007 06:17 PM
Have you tried emailing Lionel?  lionel_menchaca@dell.com
 
Michael
28 Dec 2007 01:29 AM
Prokofy Neva: newsflash Second Life isn't real!
 
jervis961
27 Dec 2007 07:15 AM

HAPPY HOLIDAYS to the entire Dell Community team. 

I look forward to finding out what Dell has planned for 2008.