Direct2Dell

I ordered a brown 30 GB Zune player, priced at $99.99 on December 15, 2007 . I was told they had no more brown ones at that time and it would be 6 weeks to recieve one. I told the sales rep that, "that would be fine". Two weeks later it came in and it was black, no big deal. I never looked at the shipping papers I just filed them away in case I had any problems with the Zune. Last week while balancing my check book I noticed I was charged $195 for the Zune. I called customer service and got no where. I got to talk to people in India and not the US. They did nothing for me except to offer to take it back. I wanted the agreed upon price not the price I could pay locally for one. I have spent about a hundred hours loading music on my Zune and want to keep it but being ripped off by a multibillion dollar company makes me extremely mad. There is no excuse for the poor service when Dell is at fault for mis-printing the sale price. Dell senior officials you need to wake up. I work for the federal government of the United States and all of our products are Dell. If I can persuade them to switch I will, this is the worst service and biggest ripoff I have ever dealt with.

After a lot of internet searching and trial and error, I got my Zune working.  No thanks to Dell and their so called customer service.  Did lionel stop reading this blod or is he just ignoring a lot of unsatisfied customers?  Dell has really dropped the ball on this one for a lot of people.   I hope you all get your Zunes soon.

Good luck to every and Merry Christmas.

~Tucker

Still waiting for my PINK Zune --- Order placed on 11/26 when website stated Usually Ships in 1-2 DAYS.  Why are the brown orders being filled with other colors --- when the people who ordered another color are still waiting and we paid double the cost of the brown sale price!!! 

Still waiting for another update from Todd or Lionel --- It is now Tuesday 12/18 and my order still says "not shipped".

I ordered a pink 30 Gb Zune on 12/5.  I saw the 1-2 week time to ship, but I figured even then that I would still receive it in time for Christmas.    In view the order status, I am seeing a ship date of 12/20 and an estimated delivery date of 12/25 (yeah, right...who is going to deliver on Christmas) to 12/27.

Which means I am going to be reduced to showing my wife a picture of her Christmas present instead of giving her the real thing.

Thanks a lot, Dell.

I spent the afternoon online chatting with a CSR who was of no help to me.  She told me that since I ordered Brown and that color has been discontinued, she could offer no replacement, even though I already received a white Zune as a substitute.  I tried to explain that color really didn't matter, I just want to have a working unit to give to my kid on Christmas.  She said there was nothing she could do and that they could not/would not substitute a different color as a replacement.

How can this be?  I already have a different color than what I ordered.  I'm not real happy at the momoent, Christmas is 8 days away and now Dell tells me I won't ever get a replacement.  I'm not sure what to do or what I can do.

~Tucker

Ordered 3 Brown Zune 30 on Black Friday.  Like most others, I got 3 white replacements on Monday.  I was very happy to have the Zunes and the white was nice.  Unfortunately, one was DOA.  I called Dell Customer Support and the agent said that they would expedite a replacement out to me.  Again, very happy.

I did not receive the promised confirmation email from that call so I called the next day just to follow up and make sure that everything was ok.  The CSR told me that my replacement order was cancelled,  No one called to tell me that, I was not happy at this time.  He started to look in to it and stated that they could substitute a different color, I said "great", then he says they are out of stock and do not have anything to send me.  

 Now, I'm 9 days away from Christmas and 2 of my kids will get nice functional Zunes and I have to pick which kid gets the "brick".  I'm not looking forward to this. 

I have no idea when I might get the replacement and I'm not happy right now.  Need help Dell.

 ~Tucker

Great --- After reading some posts on dell forums I have learned that dell is shipping different colors to those who purchased the brown zune.  Is that why there is not enough Pink zunes to fill my order??  I guess I should have ordered a brown zune to receive a pink zune !!!!!  LOL!!! If I only knew --- so congrats to those who ordered the brown --- looks like YOUR kids will be happy this Christmas!  Hope DHL doesn't loose your delivery!  (a good way for dell to delay shipment once again!)  Yes, Lionel, please call me -- I have included my email address this time.

I got hosed by Dell. I ordered on Black Friday at 9 am. Brown Zunes showed to be "In Stock" on Dell's website. I can only assume Dell's definition of "In Stock" means there is one available somewhere on the planet. The Customer "Service" Rep I spoke with washed Dell's hands of it by stating my order has been submitted to the manufacturer, there is nothing more Dell can do. Ho Ho Ho.... Merry Christmas.

Do your Christmas shopping somwhere other than Dell.

Great offers from Dell, but they can not deliver ---- What is the sense of having items on a webpage with GREAT DEALS --- and a "Usually Ships" 1-2 DAYS --- then turn around and not be able to fulfill ???  Sounds like false advertising to me --- Isn't there a law against that???

on 11/26 (Cyber Monday) Dell had a really good deal -- any purchases made using paypal, receive 20% off !!!  Well -- I ordered a Pink Zune 30gb and the "USUALLY SHIPS" info stated 1-2 DAYS.  Now --- 15 days later, I find out that they are out of stock and have no clue when a new shipment from Microsoft will come in --- Estimated ship date is the 18th, but they can not gaurentee that it will arrive by Christmas.  Is anyone else experiencing this problem????   Dell never offered me another color, so they probably have issues will all colors at this point, yet the product is still on their website!!  Hope you all have better luck with this vendor ---

your CSRs are not honoring this offer, i have spoken to over 12 people and noone is willing to exchange or cancel my offer, please provide some clarification on how to get a different color

@sonya ybarra

c'mon, it's not that bad'a deal, they really did fail by not having the supply in stock, that's true, but still, u could imagine this could happen to any business. There's such a great demand that the goods couldn't be delivered, but Dell's making up for it in this way, and that's probably the most gracious of them all, admitting the problem and patching as much as possible. I could imagine stores that would do worse...