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Direct2Dell

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Joined on 10/22/2007 Posts: 106
Points: 615
Bronze

IdeaStorm User Statistics and Personal Points Are Now Fixed

02 November , 12:10 AM

As most of you know, tonight we deployed a significant bug fix on IdeaStorm to make all user statistics (number of ideas, comments and votes) and “personal points” accurate.


The bug had been discussed quite a bit this week, mainly on badblood’s “Give us our points back” idea. If you haven’t already seen my comments on that idea, here’s the scoop on what the bug was, how we’ve fixed it, and how it affects your user dashboard:


  • Prior to today, we had a syncing issue that resulted in the user statistics, and the personal points, not being properly updated when ideas were merged or removed. This issue had been reported before, most recently by badblood in his idea, “Refresh the ideas/points count”. Tonight’s bug fix has solved the syncing issue and done a total recalculation of statistics and points. For those of you who have had ideas merged or removed, you will see a reduction in your user statistics and your personal points, in order to reflect their true counts.
  • Tonight’s bug fix not only brought everyone’s user statistics and personal points back to their true count, it also included a fix to avoid the syncing issue in the future. So from now on, if you post an idea that is a duplicate, and it's merged into the original, or if your idea is removed for a Terms of Use violation, you will no longer receive personal points for that idea, and it will no longer add to your idea count on your dashboard.
  • And lastly, tonight’s fix also included a couple of the minor changes to the user dashboard that jervis961 had suggested in his idea, “Can you fix the user dashboard?”

 

I've been reading the new ideas submitted this week about modifying the IdeaStorm scoring and personal points system (some folks are debating whether demotes should or should not count against a user’s personal points), including phubert’s idea, “Accumulating and Displaying counts - more detail is better!"  I hope you’ll join this conversation about how the scoring and points system should work, so we can continue to build the best solution together.

 

Thanks for your patience while we made this important update to IdeaStorm! 

 

 

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IdeaStormer Jorge
07 Nov 2007 02:50 PM

Yes, its broken and rather conveniently at times, if indeed its used to highlight the top 25 ideas for what ever time period to bring ideas up from the pits of all the duplicate ideas on there, then why are ideas which were on the last time period's top 25 brought back up? Shouldn't that qualify them to move out of the 25 and back into the pits of IdeaStorm? No? Then why are the most promoted ideas no longer ever brought back to the surface? We are assuming thats what Dell customers want, right? Isn't that the purpose of IdeaStorm? For the customer to tell Dell straight up what they want, in order to continue to be a paying customer? Or is it not the case anymore?

 

Other companies are now implementing some of those highest promoted ideas and well they're catching our attention, meanwhile Dell is still hanging on tight for the crashing drop into 3rd Place. 
 
jervis961
07 Nov 2007 10:00 AM

The vote half life is broken or there are some shenanigans going on.  http://www.ideastorm.com/article/show/74822/Fix_the_popular_ideas_formula 

 

It seems that ideas that should be on the front page are ranked below ones with less points.  Seems funny that my idea that got marked as "not likely" went from top 30 to top 40 suddenly last night.  Luckily for me and not so much for you it has moved back up to page 2.  The sudden vote half life problem seems awful convenient if you ask me.