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 Joined on 06/29/2006 Posts: 2,052
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Staples to Offer Dell Systems, Ink & Toner

22 October , 09:52 AM

Today we announced a retail agreement with Staples, the world's largest office supply retail chain. Beginning on November 11, we will begin selling some Dell systems, displays, printers and ink and toner throughout 1,400 Staples stores across the United States.  

Since we entered the printer market with Dell-branded printers in 2003, customers purchased replacement ink and toner via Dell.com. While that process has worked well for many of our customers, some like guardianxps shared an idea called "Sell ink cartridges at local retail" in the early days of IdeaStorm. We will still offer continue to offer ink and toner online—the only thing that this changes is that customers will have more options to get replacements when they need them.

As far as systems and other hardware, we will offer unique configurations of our Inspiron 1521 and 1721 notebooks, our Inspiron 530 desktop, the 19-inch SE198WFP or the 22-inch E228WFP widescreen LCD displays. As far as printers, we will offer Dell's 926 and 948 all-in-one inkjets and the 1320c color laser printer. Staples will offer ink and toner for most models of our printers. Customers can recycle by returning used Dell cartridges to the store for a $3.00 coupon that is good toward a future ink purchase. 

With this agreement, Dell products are now available in over 10,000 stores worldwide. It's all part of our evolving retail strategy. If you're interested in seeing all retail-related blog content, please take a look at the Retail category. Otherwise, you can also get an RSS feed to the retail-specific blog content here. 

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deborah brown
18 Oct 2008 08:52 PM

I had a dell 942 all in one printer, brought plenty of ink cartridges and of course the printer is no longer working, these are new cartridges never open or used, I wanted to know if dell would take them back
 
Sally
07 Oct 2008 01:55 AM

My AIO 966 printer does not print yellow. Tech service insists that it is because I purchased my ink cartridges from Staples. I printed a document on 9-29-08 and the color was fine. When I printed on 10-4-08 I noticed the problem. I changed to a new cartridge and the problem continues. I followed the directions on the Dell website and as directed by the Dell Tech. The only solution offered was to purchase ink directly from Dell, wait 3-5 days to receive the ink and then try again. I am not satisfied with this answer. The Dell website advises that if one wants to buy ink today to go to Staples. The FAQ states that the same warranty is in place for ink purchased from Staples. The 3 different Dell techs insisted that Staples refills Dell cartridges and sells them as new and that this is why my printer does not work. I asked what the solution will be if my printer still does not print yellow when the new Dell ink arrives. The tech said the only solution is to buy a new printer since my printer's warranty expired in Sept 2008. I would like to have a better understanding as to what has failed in my printer. Since Dell knows that Staples is refilling ink cartridges and selling them as new, why does Dell continue to let Staples sell Dell ink? And why does the Dell web site advice people to go to Staples to buy their ink today?

 
 
Kristine
20 Jun 2008 12:47 AM

Have looked multiple times at Staples since they have advertised that they have Dell supplies.  NEVER have what we need!!!

 

 

 
 
rollyn
05 May 2008 05:37 PM

It's a good news for us. The staples will now be connected  the Dell systems. It sounds great that Dell systems will now be offering an ink and toner products.

 

rollyn

 

Great printer toner and ink cartridge deals, discounts and coupons.  Also, check out the latest printer reviews and technology news. http://blog.concordsupplies.com 
 
Paul W
23 Oct 2007 09:27 AM

Ummm... For the past couple of months now, in FL, I have seen Staples advertise DELL ink cartridges during their commercials. When I checked their website, it showed they offered a gracious amount of many compatible cartridges for many different DELL models. I went and purchased ink for myself, maybe three months ago, and it worked in my all-in-one 946. They sales rep told me it was DELL compatible ink and when I returned home it worked like new. So, is this something DELL is just now confirming to the public? Because to my understanding, this has been going on now for some time.
 
Dennis Aliev
23 Oct 2007 06:07 AM

It would be nice to have an ability to get hardware locally without waiting for a week.

Here is the question though...

Since most DELL computers come with maintenance contracts how do you intend to continue providing support?

I spent 6 hours trying to figure out if you outsource tech support to local independant IT consultants. Was expecting some sort of exam, or training requirements, but can't find anything but flames about how poor the quality of the support is from India.

Perhaps giving ability to US nationwide consultants to apply to perform service for you would make things a tad better? Seriously, I like Dell overall, but the replys I see are disapointing.

Quality control is hard to maintain once it's out of hand, but better take it back, cause that's what made DELL imo.

 Nite nite.
 
helmecj01
22 Oct 2007 04:14 PM

what about Staples stores in the UK?

From Chris