Direct2Dell

One of my friends suggested buying a Dell notebook for he said that it is one of the best notebooks available in the market today according to one trusted notebook review he's read recently. So I guess a few days of delay wouldn't be a problem at all:-)

Hooray! Finally got mine shipped. Didn't get it yet but got an email today that it would arrive next business day which is tomorrow. I ordred it on 9/11. Dell kept pushing it back a week at a time. Last week they pushed it back a month to 11/20. So now they ship it. Already have the external drive and spare battery. I got the battery for $28. Don't know why it was so cheap one day, but who cares. I actually ordered 3 of them to see which would come first. Guess now I'll just cancel the others or maybe keep them and sell them. Dell lets you transfer ownership with warranty so it shouldn't be hard to sell. Good luck to you guys waiting. Hope you get them soon. Don't know how Dell stays in business with the service they give. Guess its the advertising.

I don't see how any of you got your computers within 7 days!  I ordered and Inspiron in late August with a ship date of "around Sept 24".  I was okay with that, but on the 24th, I get a phone call that the new ship date would Oct 22.  Then again on Oct 22, the phone call comes in that the new ship date will be Nov 19!  I do not get the call until the day it was supposed to be shipped?  Do they not know on the day before?

I have been told it is because they are having problems securing batteries from a supplier.  However, I see someone on Sept 8 getting his computer (granted it was an XPS and not Inspiron).

Also, I ordered several other items - that, by chance should not have any issue with battery product securing.  All of the other items have also been delayed with each subsequent month!  Some of the items were going to be Christmas presents for the kids, but now I'm concerned that I'll have to find those items elsewhere.

Dell has always been a trusted company and they secure some pretty big contracts with entire states and large companies.  Are the little folks too little for them to care about us anymore?

Dell - my disappointment runs deep. :-(

Hello sir/medam,

I want a desktop. under price of 30,000 Rupees and I am give your monthly rupees 1,000 Rupees per month give you.

So you agree send me a desktop and not agree to koi baat nahi.

Basic colors like black are easier to produce. Premium colors and finishes like we use on the Inspiron models introduce complexity into the process, and that’s holding things up.
--------------
Sally

Viral Marketing

Basic colors like black are easier to produce. Premium colors and finishes like we use on the Inspiron models introduce complexity into the process, and that’s holding things up.
--------------
Sally

<a href="http://www.drivenwide.com">viral Marketing</a>

I ordered my xps laptop (midnight blue) and it gave me a 12 day build before they would ship it out.  Well I received it in the mail in just 7 days total.  And it runs absolutely beautiful.  So far I have been extremely lucky with the last 4 dell comps i have purchased, 3 for friends over the last 4 years (desktops), and this laptop for myself. The first one i ordered for a friend 4 years ago hasn't given him a single problem yet, and so far so good on the other ones my other friends have gotten,  I myself never thought i would purchase one of them myself because of the proprietary software and hardware that makes it harder to upgrade things yourself.  But since i wont upgrade a laptop I decided to get one, I had to purchase a m1330 from dell since i couldn't come close to getting one with all the custom things i wanted installed on a small laptop at such a low price ( after all of the instant discounts and coupons i used).  I did include a 4 year accidental warranty, so I'm set for the next four years without any worries. 

Any word on Studio laptop delays?

I ordered mine on 7/29/08, along with Microsoft Home & Office 2007. My software arrived right on time, but my Studio was delayed from an ESD of 8/8/08 to 8/18/08. Now it should arrive on the 21st. No big deal compared to the problems others are facing in waiting for their systems, but if my ship date is pushed back again, I'll have to cancel my order and shop elsewhere, seeing as though I start classes on the 25th.

I love the pink one!!

It is so cute!!!!!!!!

I just purchased my inspirib 1501 Dell laptop at walmart....where do i find the wireless card number to activate it?

I agree Susan.  This will be my last Dell purchase as well.  I had endless problems and long waits for my last Dell laptop that I ordered with a colored backing.  Now my E1505 like the other poster above is doing the same battery dying trick right after the warranty is up.  HP has a much better product that actually lasts, I suggest everyone buy from HP next time unless you enjoy being treated like you are an idiot because you don't understand why it take 2 months to get a computer that usually ships in a week or less.  Dell quick suggestion as Susan said above and many others have stated before her, I will even write it in caps, DON'T ADVERTISE A PRODUCT YOU CAN NOT PROVIDE!  Thank you.

Susan:

Do yourself a favor and just cancel your order and then head to your nearest Best Buy or Office Depot store and buy an HP computer.  You'll save money, have it immediately and have a superior product in my opinion.

Dell is going through alot of changes and not for the better.  They have closed many of their North American operations and moved their customer service and much of their sales people off shore.  Worse, it seems their attitude has moved....into the toilet.  Ask yourself, if there is a shortage of LCD's, why hasn't that affected the Dell computers that are sold at Wal-Mart and other retailers? 

I switched to HP after buying no less than 8 Dell computers over the years and couldn't be happier.  If Dell doesn't want your business, don't give it to them.

I purchased an Inspiron E1505 a little over a year ago.  Ironically the warranty runs out after one year.  However no sooner did the warranty go out my laptop flashed me a message when I turned it on saying that the battery is still charging normally but will not hold the charge as long anymore.  Ok, now yes the warranty did run out but lets be honest your telling me that the battery in my laptop after being on AC power for most of the year that I have had it is dying already?  When I take it off AC power now it lasts 30 minutes or so.  This is ridiculous.  Then when you go to the website that the computer suggests to order a new battery they cost $200 for a direct replacement and $300 for the 9 cell.  Now the most interesting part is that the ratings for both batteries are incredibly low.  When you read the messages every user has written they all say the same thing.  They have all had their laptops for a little over a year and the batteries are basically dying shortly after the warranty expires.  This is not right, this is not a specific issue, many more people than just me are having this problem and it needs to be addressed.  I have an Inspiron 8000 which is now over 7 years old.  I replaced the battery in that laptop once and that was after 3 years of use.  My Inspiron 8000 battery outperforms the Inspiron E1505's battery and the Inspiron 8000's battery is almost 4 years old.  How can Dell's expect the customer to be spending $200 to $300 a year on batteries for their laptops, it is ridiculous.  I called DELL customer service and I was told that the warranty on my laptop has run out and there was nothing that could be done for me but that my issue would be documented.  Well if the batteries in your laptops are going to die ironically after your one year warranties are up then there needs to be a disclaimer about this because I would have had the battery replaced before it ran out, or I would have extended the warranty if I had prior knowledge of this.  As far as I am concerned this is a scam.  There is no way DELL could expect me to spend that much money every year on my laptop that only cost me $1200, in 6 years I would have paid for the computer again and this is just for the battery no other replacement costs.  This issue needs to be addressed because your product is horribly flawed if your laptops can not perform after one year.  I attached the website link for the batteries where you can see the low ratings and the proof of the issue with more than just my laptop.  Thank you.  http://accessories.us.dell.com/sna/category.aspx?c=us&l=en&s=dhs&cs=19&category_id=2999&mfgpid=167760&chassisid=-1

I bought one dell inspiron 1420 laptop on 27th feb. Since then i have got 4 times the blue screens. In my workplace 5 other persons are having the dell laptops and two of them with the same model and configuration as i am having. We all are using the same kind of softwares. but still i am the only one to get the blue screen errors and each time i have to reinstall the operating system. That's the only solution they tell me. I was wondering if the problem is due to a fault in any hardware. The dell techincal support is only giving me telephone support whereas i wanted a techincian to come and take a thorough check up of my system.

The cause of blue screen is software incompatibilty with the operating system. But how come the same software is working on the other laptops without any problem.

Can i get any help from this site. My system is still under warranty, can i got my system replaced with a new one.

I ordered the arctic white Inspirion Laptop cover back in Dec. 2007, and I received my order ahead of schedule by a couple of days. It looks like several people have had major issues with product delays, and thankfully this was not a problem for me.

 However, I was promised a $150 Dell gift card with my purchase, and I have yet to receive it. The Dell representatives are very nice and responsive via email, but I continue to wait for the gift card that was supposed to take no more than six weeks to arrive from point of purchase.

I can't help but wonder if the gift card delay is intentional. If Joe Consumer forgets that in six weeks he's supposed to receive the gift card, and never inquires about it, Dell has saved $150.

It is funny how you post certain things and not others.  Hmmm I wonder what all the people who did not get posted had to say?

I "borrowed" this from the www.ihatedell.net website...very interesting.  Look like Dell will stoop to whatever tactics are necessary rather than try to fix their problems in an honest manner..... 

"This is an authentic internal email from a Dell salesperson to colleagues. Note the part about relating to customers by lying to them. (Identifying info redacted to protect the guilty.)

From: XXX
Sent: Monday, March 24, 2008 12:05 PM
To: XXX
Subject: A few Words
2 Things from the crazy Psych major:
1)Description-if you think about it, we are at a disadvantage as sales people because we are selling over the phone, so we are limited in that we cannot “show” someone how something works or show someone a specific product. So we have to very good at Description and explaining our products. If you can, use Dell.com and the internet to show customers how certain look and work. For example, when I am selling a Lattitude and I am explaining the docking station/notebook stand solution, I as my customer to go Dell.com and to enter “notebook stand’ in the keyword search area. This brings up the docking station and notebook together as a complete solution and gives a picture of what it looks like so it is much easier to explain the total solution and the benefits of having such a solution
2) “Act As if”-Act as if you are whoever you want to be when talking to customers. Use specific examples of certain situations where you were in the same shoes as your customer. For example, when I talk about Precisions to my customers, I explain how I am a DJ/Producer and I use intense programs such as Pro Tools. I say that I own a Precision and I explain how it benefits me, similar to how it would benefit one of my customers. Do I own a Precision, no, but it sounds like a good story and gives the customer a firsthand example of a product, it’s usage, and it’s benefits. Use specific stories and examples from you or your peers experiences to help sell products. Another one I use when selling Lattitudes is that all our managers and executives use the same machines. I explain how they have the docking station/notebook stand solution, how they are on the go a lot, and how they use the commonality aspects of the Lattitudes. To make my point, it helps to use specific stories and experiences when describing and selling these products and we can use that fact that we are on the phone, and not in person, to our advantage.
Just a few words to think about.
Thank you and have a great day!
XXX
Dell XXX
Account Manager
Phone: XXX
Email: XXX
Fax: XXX"

Well, I ordered a jet black 1520 end of January.  I'd been keeping up with the board here and was all but resigned to disaster.  Well, I had one delay and received my notebook after 3 weeks.  After using the notebook for the past few weeks I can say that I'm totally satisfied.  Performance has been flawless (i opted for the top end video card, and screen, went with the mid range processor).  The price was very competitive and the features are sweet.

 I'm not sure I'd recommend Dell for a new purchase right now.  But if you're in the queue and don't mind the wait you'll be rewarded with a solid notebook.

Good luck

Pete Maximale Hypotheek

 Follow up:

Just checked status today, 3-9-08 and Inspiron 1520 is now showing shipped status. Inspiron as stated earlier is Black and shipped status is 11 days earlier than originally quoted. 

Well, I wish I had seen this forum earlier. Just ordered my wife a Black Inspiron 1520 with XP Pro as her Gateway has pretty much lived out its life. Expected ship date is March 20th '08 so will see how the ship date holds up. Hopefully it ships when they claim.

 So I ordered a inspiron 6400 (??!!) (yes, really) on 28th Jan, expected delivery was 18th Feb.  Up to a week before, all contact with Dell returned the answer : yes it will be with you then.

 Until the 14th Feb that is and then they suddenly changed their mind, now it is the 12th March.  But it is still in pre-production.

 
I'm wondering about cancelling the order and going to get a HP notebook instead. And hope they are better!!


 

I ordered an Inspiron 1525 on Jan 7 (a yellow one), the expected delivery date was Jan 21. I called on Jan 22, because it didn't arrive. The person on the phone (who put me on hold for at least 30min) told me that it'll arrive in a week. Ok, a week later, I called again, because it hadn't arrived. Another person told me that my order was cancelled and that I should re-order.

Ok, I re-ordered another one on Feb 1. Since I heard colour was the problem, I ordered a white one. The expected delievery date was Feb 14. It didn't arrive. Feb 15, someone called and told me there will be a delay. She said it should come in early March.

In total, I am waiting 2 months for one laptop, that is, if it actually arrives in early March.

Stop selling products you don't have.

Stop making promises you can't keep.

 

Hey Lionel!

Not too sure if you're aware of this but people are still experiencing delays on Inspirons both in the US of A and over here in the EU.. any danger of an update?

I have made a small observation.  Recently we have seen that DELL has been having a lot of delivery issues on multiple levels.  This was not just computers, but also on regular items as can be seen in this forum above.  Now to my observation.  I have noticed that DELL has now expanded themselves to making their computers avaliable in Wal-mart and just recently I just saw Best Buy.  Is it possible in some way shape or form that DELL may have bitten off a little more than they can chew and expanded into these markets, and not have been able to keep up with the demand from their original online consumers.  Hence the shortages could possibly been caused IMHO by the parts and manpower were being devoted to more areas than previously were not necessary due to their ill timed expansion of their market.  Hmmm I don't know, maybe waiting till after they released their new product line and delivered to their online consumers may have been a good idea to prevent the DELL fiasco of '07.  Just an observation.  A concerned Dell customer.

Jack Bauer

WMIPRVSE.EXE should be in C:\WINDOWS\SYSTEM32\WBEM\WMIPRVSE directory. It there is another copy in any other folder it is very possible that with WMIPRVSE.EXE crashing, a trojan virus is in your system. I suggest you scan your system using your antivirus software or call Dell's technical support particularly "Dell On Call".

As for the "unrecognized AC adapter" issue, try first clearing the NVRAM. If it still does not fix it, there is a BIOS update available at Dell's support website that should fix it.

As for the i2api_debug.log, everytime the system crashes, it creates this debug log which shows what file actually crashed.

Yes, Virginia, there are still Dellays at Dell Corp...my 1721's working fine, albeit a few "unrecognized AC adapter" issues, WMIPRVSE.EXE crashes and a crazy i2api_debug.log or something like that filling up my hard drive...anyone got a suggestion on those issues.....

....anyone?

....anyone?

....Bueller?

....Bueller?

....Bueller?

Uuhg! This is so lame, I should have thought to look at this before ordering. I ordered a yellow and a black one on 12/9. Black shows as delivered, Yellow shows as "in production" I wish I would have ordered them both in black. One of my kids are going to be very bummed out on xmas. Any luck with anyone ordering a yellow notebook?

Ordered a Pink (now, not even available) 1520 and it came in about 2 weeks (three days before projected). Maybe it's getting a little better. Dell does offer customization which you have to expect will not result in immediate shipment.

I ordered two Inspiron 1520 laptops on December 10 and was informed that I would received them by December 18.  One of the laptops arrived on 12/18 but we received notification that the other laptop would not arrive until 12/28.  I contacted Dell to ask why this was the case since I ordered both laptops at the same time.  I also informed them that just this past weekend they were advertising on their website that there was still time to order a laptop and have it in time for Christmas.  Apparently, that was not true.  Isn't that False Advertising?  I ordered a laptop for another person on 12/12 and they received their laptop today.  Two days after the first order -- why is that?  I contacted Dell to find out what was with the delay and was basically told I should be lucky that I received the first laptop.  Can you believe that?  They should be lucky that I am buying a Dell laptop.  I noticed yesterday that Staples had a large number of Dell laptops in their stores but of course I cannot customize it to my specifications so that does not work for me.    I have always recommended Dell computers but lately I am rethinking that so much so I have decided to put off ordering my own new laptops. 

I dont even know what number post this is but it has to be in the thousands.  Anyway to the matter at hand.  DELL, what happened?  You used to be such a reliable and trustworthy company.  You could order a laptop, desktop, etc. and expect it on time if not early and in working condition.  Now DELL all we have to look forward to is multiple delays, cancelled orders, and in certain cases defective products.  Based on these findings lets analyze what the problem must be.

First lets look at the multiple delays.  Now there are many diffeent reasons for delays, more than I care to list.  However, the most used excuses by CSR's in this situation have been painting issues, and or problems procuring products.  Now I will give you a break on the procuring of products for the computers, because most of the time you are dealing with a third party and you can not control their actions, but if this third party is continuously causing you delays they should be replaced if possible.  Now to the painting issues.  DELL is the one that was painting these computers.  Before these laptops were marketed and sold the painting process should have been perfected not in its trial stages as was evident from the responses you get from CSR's.  Now on the other hand there are people who did not even order computers but TV's, Printers, etc.  Why are there delays on these items?  Excuses can not be given for these.  Obviously there need to be improvements in the manufacturing and shipping process.  So my suggestion, don't market products you do not have or have not completely figured out how to build or finish properly.  That is called false advertising, not matter what you say or what loophole you use to get around it.  It may be legal in whatever convaluted way you decide to phrase but it is still bad business and as far as I know, you are a company who wants to have a successful business.

 Second lets address the cancelling of orders.  This topic covers several issues.  First the communication with the customer.  The CSR department needs work.  They obviously have no idea how to treat angry customers.  CSR's are there to assist the customer with there problem not to further aggrivate them.  When CSR's act as if we should expect to wait for our computers when it has been a month from a company that used to be able to do it in under 2 weeks is ridiculious.  The CSR's need to also tell the truth.  If they do not know what the problem is dont make one up because I can assure you the customer is taking note of this and will point out any discrepencies.  You are better saying I do not know and sending the question to the appropriate person.  In addition to CSR's the online ordering system needs some help.  Obviously as most have found out the system will cancel your order if it is delayed and you do not go on and authorize the delay.  Now before this incident I have never had a delay with DELL to the point where this situation would occur.  How would I have known.  The CSR's don't tell you before it happens, and you do not receive an email informing you that it will be happening.  The customer can assume something they dont know is going to happen how can they?  There needs to be clear documentation on this fact for the customer when they order from you.

This entire situation has been completely mishandled.  There need to be some serious changes at DELL because it can not continue like this.  Customers will only take this kind of treatment for so long.  DELL may have great products but no one wants to be ostrasized just for a good product.  I can go to Best Buy if that is the case or any number of other dealers.  The time has come and gone of DELL be ing the stand alone giant in the computer world, and at this rate it will be a long time before it gets close to that reputation again.  Good Luck.

Also in response to 'Heads Up',

These delays are occuring in the UK & Europe, not just USA.

The delays have got nothing to do with the final delivery stage; it's at the manufacturing stage they are occuring. If, as Linda said, you'd read the previous posts you would have understood this, and the fact that most complainers have spent hours communicating with Dell managers & service people, all to no avail, which is why they type on this blog, to let off steam and commiserate with eachother.

Ladies and Gents, Don't blame Dell for your computers being late.  They deliver through UPS and since UPS goes down at least twice a week I'm sure you could understand why your orders are so late.  Aside from all that mess, you do realize that you're only complaining to each other. If you want your computers faster then CALL Dell and make sure you talk to a manager.  There is really nothing that Dell can do for someone who complains under a blog. 

Well, I finally got my Dell Laptop, after waiting since July, albeit without the WXGA+ screen I had originally ordered.  It turned out that was what the hold-up was, but Dell didn't tell me that until the end of October.  I also had to go for the 9-cell battery as Dell have now run out of 6-cell batteries would you believe !  Why will Dell not tell the truth to customers about what is causing the delay on their system and give them the opportunity to change the order.  Apart from the screen resolution my laptop is exactly the same model & spec as I ordered in July.  If only Dell had been honest with me back then and told me they would not be able to supply that screen for at least 6 months I could have made the decision to change it, and saved 4 months of aggravation.  I did get some money refunded in the end but that doesn't really make up for the lost time and irritation. 

Dell, your products are good value for money but your customer service is atrocious and is badly letting you down.  Instead of spending millions on full page advertisements in the newspapers every day, focus your attention on improving your customer service.  That way you won't need to pay to advertise; your customers will be doing the advertising for you.

Dell has shipping issues with products they don't even produce!  I ordered a Canon 40D DSLR camera for $1499 and it's been almost a month and still nothing!!!  This camera is available at every other biq box retailer, yet Dell can't seem to ship the ones they're selling...  The only reason I ordered it from Dell is because a friend owed me money and could finance it through dell to pay me. I will never buy anything from dell again!!! 

BOYCOTT  DELL!!!

Although i got my lptp  3 days earlier than the estimated date. I had and still am getting a lot of problems with the warranty guys at the customer centre.

No rep seem to know anything at dell. U are kept waiting endlessly for an answer and the only thing they want to know is whether the customer is satisfied; which obviously no one is.  The chat session has abruptly ended many times thereby increasing the frustation level even more.

I am seriously thinking of a return and  have now started recommending HP to all my friends. 

You're very lucky then.

I didn't order a fancy colour and there was no mention of delays when I placed my order back in July.  Last week after 3 months of argument over non-delivery Dell cancelled my order.

"Joe said:

I don't get it.

You order a computer with some fancy color that says right out "MAY DELAY YOUR ORDER," and then when your order is delayed you complain?  I don't get it.

I have ordered twice from Dell and received both computers within 2 weeks after ordering.  Of course, I didn't choose the options that said, "MAY DELAY YOUR ODER...."  So my order wasn't delayed.

Oh well, live and learn.
 

Just a follow up...

I ordered a Spring Green 1521 on July 15th for my college bound daughter - finally received it on September 11th.  Computer crashed completely on September 25th - told my daughter they would send out a replacement within a week.  ACTUALLY RECEIVED A REPLACEMENT (exactly as we ordered) on Monday, October 1st. AND the customer service and tech help she received was excellent when she called them when it died.

The NEW computer is working great - I was VERY surprised that DELL came through with the replacement in the time frame that they promised.  When my daughter called and said that "they promised to send it immediately" I laughed and told her not to get her hopes up and reminded her that it took 2 months to get the original one.  Obviously the 'replacement' computers come out of a completely different division of Dell that knows about customer service and keeping promises.  So far she has had the new one for a month and it is working well - is it sad that I'm watching the calendar to see how long a computer will last.  We are keeping our fingers crossed - she is very happy with the laptop so far.

I'm still severly disappointed about my customer service that I received in trying to get the computer in the first place, but in this instance they came through.

Good Luck to all!

PS - never received the $100.00 discount

I placed an order for a flaminog pink inspiron 1721 on sept 13th and was givin so many delays I finally recieved it on oct.22 when I opened it I really liked the color but it was soo huge for what i needed it for...So i decided to order a 1420 which i ordered on 10/27 and i just check and it was shipped today 10/29....I jus think its a little weird that it only took two days to ship after people are still waiting since july...And has anyone ever heard a premium metallic pink supposed its a different shade they use but i just think they told me that to get me off the phone....lets see if i really get my laptop by the end of the week

Today I was channel surfing and came upon "The Dell Hour" on HSN - the home shopping channel.  I couldn't believe what I saw.....

 They were selling Dell Inspirons in every color.  They said the black and yellow Inspirons would take an extra 3 days to ship but every other color was "at once shipping".

I realize that HSN sells thousands of notebooks on their program and that I'm just an individual consumer but that is a total insult.  Basically Dell is telling me that my business in meaningless to them.....so I'll do Dell a huge favor and not only never buy anything from Dell again but I intend to tell all of my friends and fellow business people to check out www.ihatedell.net and view the comments from currrent and former Dell employees as well as current and former Dell customers. 

I ordered my Inspiron 1520, with a high spec, 13 August 07 with a promised 5 week delivery. By 20 Sept 07 the website was still indicating 'pre-production'.  I wrote to Dell with notice of cancellation, imposing 30 day order option to cancel or for Dell to agree a £50 per week delay reduction (from the 20 Sept 07).  The item was delivered exactly one week later with a £100 reduction.

The message is clear - CANCEL or impose financial penalties - when the order (contract) agreement is broken by Dell.

Jason et al,

You're lucky you only had to wait 2 months.  I ordered my Inspiron on 21st July and am still waiting.  Dell have today finally told me the hold-up is with a screen component but they still can't tell me when I will get my laptop.  How can it take more than 3 months to get a fundamental component which no other manufacturer seems to have trouble obtaining.  The first time I telephoned Customer Service I was told the Service line was open from 9am till 5pm and as it was now 1 minute past 5 I couldn't speak to them; this was after it had taken nearly 15 minutes for someone to answer the phone !  My initial emails went unanswered and it was only when I started getting angry that Dell began to respond.  Trying to follow the order status on the web site is a complete waste of time.  Twice my order has gone into production then a few days later gone backwards to pre-production.  Dell will not give me any explanation for this.  They don't update the dates either.

Dell have gone from being the best Computer Manufacturer in the world to one of the worst.

 Inspiron 1720, Intel Core 2 Duo T5250, 1.5GHz, 667Mhz 2M L2 Cache

In yellow!  Finally shipped this morning.  I kind of had a feeling it was about to ship.  My second ship date of 10/10 was changed to 10/17 the other day. 

Reading all of your posts it seems pretty obvious that Dell has some kind of strategy for how they're delaying and delivering these laptops.  Something like: first you get an exceptionally long ESD.  Then you get a frustrating delayed ESD of about 4 weeks.  Then you get a final shorter ESD that they beat by a few days.   My guess is this saves Dell the embarassment and cancelled orders that would result if they just admitted when you order your laptop that it will take them 2 months to deliver it.  I know I would not have placed the order if the delivery date had been two months.  But having waited four weeks, they took the chance that I would wait it out.

 I spent a lot of time on the phone and emailing Dell Customer Service the past two months and have to say it was totally a waste of time.  I got nothing free, did nothing to speed up delivery and worst of all I never received any information from "customer service" that helped me in any way.  Seriously the worst customer service experience of my life.  Does Dell really just pay people in India to regurgitate the same stuff that is on their website??  I needed customer assistance, not help reading.

 And lastly, the idiot calling everybody "whiners" is... an idiot.  If you really think its acceptable to wait two months for a laptop from the biggest computer company in the world, you are a moron.  And I would hardly call people ordering Inspirons "early adopters". 

Good luck to all.

Okay, I got an e-mail from Dell today saying that my order was shipped out! After placing an order for a Flamingo Pink 1721 on July 8th and multiple delays, THEN a cancellation on Dell's part. Then another order placed on August 7th and multiple delays after that with a final ESD of November 26th, I get this e-mail today! I highly doubt it'll arrive smoothly or tomorrow, but it gives me some kind of hope. WISH ME LUCK!

Well, I am bummed to read all of this...as I just ordered my Flamingo Pink 1721 last night.  Does anyone know WHERE these are being assembled?  We ordered a large picture for the wall at a furniture store in July who said, "This will take a month, as it is being shipped from the Far East."  Far East is short for CHINA.  I called them today, for the 3rd or 4th time, as it is now October and they're giving me yet another delivery date of 10/19 and no offer of a compensation.  They've had our money this whole time, too, BTW.  Anyway, with all the troubles we're having with imports from China, I was just wondering...

Wendy, who will be SO discouraged if her laptop takes 60 days, like many of you are experiencing.  This will hamper my business. :(

WELL IT HAPPEND AGAIN...I CALLED YESTERDAY BECAUSE MY SHIP DATE WAS TODAY AND WAS TOLD THAT MY LAPTOP THE 1720 FLAMINGO PINK 17IN MONITOR WOULD BE SHIPPED IN A FEW DAYS. I JUST GOT AN EMAIL FROM DELL STATING THAT MY NEW SHIP DATE IS 10/21/2007SO FAR THAT IS THE SHIP DATES OF

9/25/2007

10/01/2007

10/10/2007

10/21/2007

WHEN I CALLED I WAS TOLD IT NOT THE COLOR ANYMORE IT IS THE LCD PANELTHAT IS BACKORDERED

THIS IS JUST NOT RIGHT I ORDERED THIS STUPID THING ON 8/20/2007 WHAT THE HECK IS GOING ON!!!???!!!

I NOTICED THAT WALMART HAD A FRESH SUPPLY OF LAPTOPS BUT MINE IS NOT WHERE IN SIGHT. MAYBE THAT ARE WAITING ON THE LITTLE GRREN MEN FROM OUTERSPACE TO SUPPLIES THE PARTS FOR MY LAPTOP......I WONT HOLD MY BREATH FOR THAT 5TH DELAY ON THE 21ST OF OCTOBER.

I ORDERED MY 1720 FLAMINGO PINK LAPTOP ON 8/15/07 AND IT ACTUALLY IS IN BOXING AS OF TODAY.  I DON'T WANT TO GET TOO EXCITED, BUT I AM EXCITED THAT IT HAS MADE IT OUT OF THE BUILD STAGE AFTER ALMOST 60 DAYS.  I WILL LET YOU GUYS KNOW WHEN IT SHIPS AND WHEN OR SHOULD I SAY IF I GET IT.

GOOD LUCK TO EVERYONE ELSE OUT THERE!

My laptop was a 1521 in Flamingo Pink. It was ordered August 26th and was just received today October 9th. This was a pretty much out of the box system with all the "included in price" options other than battery as an FYI. My husband ordered a black 1521 with the same options as me and got it a couple of weeks ago. He had a problem with the touch pad and after a couple of days with the help desk folks they decided to replace his laptop. They've allowed him to keep this one until the replacement was shipped. It's on it's way now.

So far so good, it's not super light (I did go for the longer life battery) but it's a nice system. The Pink colour reminds me a bit of the Razor phone hot pink colour. 

I placed my order without knowing all these "delays" and "shortages". During the ordering process, none of this was mentioned.

Now people are spending thousands upon thousands for products that are delayed. Aren't we titled to better services than this?

Worse yet are the delivery company - the logistics is horrible. While Dell actually got the computer made quickly (at least for me), the logistics company manage to "lose" my order. It is as if my order never existed to them.

If anyone from Dell is reading this - you guys need to find better logsitics people in Australia, cos they are terrible and can only drag your business down not up.

To Poster "Got Mine"

If you live in a world where nothing ever goes as you plan it - you need a lot more than a new laptop to help you out.  Most adults are able to create plans and execute them.  Sure there are times things don't work smoothly - but in general, they do. 

Boards are a place to vent frustration, express opinions and find out information from others in a similar situation.  As consumers we have a right to expect prompt service, product availability, and information.  Last I checked, this is the good ole' USA.  If you drop 2K for laptop that's "orderable" you want the laptop.  It's actually quite simple, consumers buy, manufacturers deliver - and delivery isn't what some are getting.

I ordered a jet black 1520 end of August.  I'd been keeping up with the board here and was all but resigned to disaster.  Well, I had one delay and received my notebook after 3 weeks.  After using the notebook for the past few weeks I can say that I'm totally satisfied.  Performance has been flawless (i opted for the top end video card, and screen, went with the mid range processor).  The price was very competitive and the features are sweet.  Vista is a real resource hog, but we all expected that - I'll say though, I do like it better than XP.  But that isn't earthshattering, its easier to navigate, interface is better.

Build quality seems good.  Solid feel, great keyboard which surprised me.  Good tactile feel.  Screen is gorgeous, wi-fi catcher is truly convenient.  Wireles reception seems incredibly strong.

Anyway, my point being - it might take a few delays (some of which you have experienced really are inexplicable and inexcusable), but you'll be pleased with your notebook.  I'm not sure I'd recommend Dell for a new purchase right now.  But if you're in the queue and don't mind the wait you'll be rewarded with a solid notebook.

Good luck and happy computing.

Hello,

I am very glad you got your computer.  However aparently you must let people walk all over you in all that you do.  Waiting 2 months for a computer that should take less than 2 weeks to build because of DELL's inability to perform is by far means to be upset.  By the way you in no way waited that long when I ordered mine on July 10th and got it the same day you got yours genius, so I do not expect you to complain.  I am a DELL customer as well own 6 Dell laptops and a printer and have never had problems before.  I am a loyal customer of DELL but DELL will never correct their mistakes if people like you just accept mistreatment.  I do not consider my life charmed by any means and have had countless disappointments.  I am also amazed you own your own business because if you would accept this from DELL I guess you must be willing to do the same to your customers, must be why you are so used to disappointment, business must be haorrible if you like to be treated like this.  You should go work for DELL you would fit in nicely.  Have a great day oh king or queen of customer service opinions.

This is my follow up post after getting my 1420 a bit early. It was shipped on the Friday before the Monday it was scheduled to ship and DHL was kind enough to keep it moving all weekend and delivered it the Monday it was supposed to ship. Excellent.

 If anyone is wondering about my first impressions, here they are. I've spent a week and a half setting it up twice because the first time I unknowingly blasted the special 2GB partition for the Dell Media Direct. The only way to get it back is to follow the instructions which include reformatting the entire disk again. No way to avoid it. Fortunately, my data was backed up nicely and my second set up was a few days quicker. I like the mail, calendar and photo gallery of Vista, but the aero interface is a bit sluggish, even with the 2.0G processor, 2G RAM and 8400 Nvidia card, especially typing speed.  I understand that Vista SP1 will improve overall speed a bit.

 
The machine does seem well built as many people have said. The yellow paint job is nearly flawless and a great color. Now, that it's set up I'm starting to enjoy it a bit more. Civ4 Beyond the Sword plays just fine with no problems. I really like the Media Direct feature. Overall, I'm satisfied.
 

To all of you whiners: Relax!

I ordered my daughter’s Pink laptop August 23 with ESD of Oct 1st.  So I waited.  Patiently.  It was shipped Sept 29.  In the meantime, I have read everyone of your posts.  I can not believe what charmed lives you must live, having NEVER had to deal with disappointment in your lives.  In my world, nothing goes according to plan.  I always have to plan B it (without sweating it).  Instead, you’re notifying the BBB (which by the way, has the authority to do absolutely nothing about anything).  You’re demanding boycotts, rebates, free shipping, free printers, gimme, gimme, gimme.  Remember, you’ve been mistreated! Abused! You’re owed. 

     You’re an early adopter.  You ought to be paying a premium for a colored laptop.  So what if it’s been delayed, this only makes it rarer and cooler than everyone else’s laptop.  Supply and demand, baby!

 I own three businesses, and this is my fifth Dell laptop;  I own three Dell color laser printers, and five Dell desktops.  I will continue to be a loyal Dell customer.  I have never had a problem with a Dell, unlike some of the other computer brands I have owned.

Get over it.

IN RESPONSE TO PAUL CORBETT:

It is very interesting that they just now brought that information to you, because back in June (when I initially ordered a 1420) I tried to order another E1505 and they told me THEN that they were no longer manufacturing or distributing them. I already have one E1505 and that was my primary choice for a newer notebook- but they had already stopped selling them back then. Sorry about your situation.  

I made a comment about the delay of my Inspiron E1505N order a couple weeks ago. Still, i continued to receive delay notifications. After noticing the Inspiron E1505N was no longer being sold on Dell's website, I chatted with a customer service rep last week to get detailed information about the nature of the delay... and whether the E1505N was still available to be shipped.

Here's the conversation:
09/26/2007 11:29:51AM

Me: "Do you know if dell is still shipping the E1505N since it is no longer available on the dell website?"

Agent: "Currently the E1505N,PENTIUM DUAL-CORE and the hard drive are backordered and causing delay."
"Please do not worry, you have placed the order, it will be shipped."

He also offered $30 or a free printer for my trouble. 

The latest delay notification noted the E1505N would be shipped on 10/6. Regretfully, I waited another week and a half until today 10/05 when I received yet another delay notification. This one stated the E1505N would be shipped on 10/12.

Again, i contacted customer service. The service rep informed me that the Inspiron E1505N is NO LONGER IN PRODUCTION!!!

So after 2+ months of waiting, I discover I have ordered a computer which is no longer available. Who knows how long I would have continued to receive these false delay notifications had I not discovered this and canceled my order.

Dell, this is beyond poor customer service. This is false representation.
My experience will be documented in a complaint to the Better Business Bureau.

I would STRONGLY ENCOURAGE anyone else who ordered the E1505N to promptly cancel your order.
 

Here is my question, why is Dell still advertising a notebook when they cannot deliver the ones that were ordered in July/August?  I ordered 2 pink Inspirion 1720/1721 on 8/8 and my current esd is 10/15, I am just waiting for the dreadful news that it is going to be delayed again.  Both my mom and I have to take a day off work to receive the shipment, but we can't even plan it because of this entire mess.  The only reason i am waiting is because I know I won't be happy with anything else, but I really might consider cancelling if it gets extended past November 1.  Also, why if I order the exact same thing online right now, the esd is 10/25, 10 days after my esd and I ordered in august.

Dell, you need to remember that individual sales might only be 20% of your sales but most of us work for larger companies and those companies will listen to thier employees if they hear enough complaints. From what I see that will not be a problem.  Personally I work for a worldwide company and it is one of the largest employers around the world.  We order over 10,000 Dell notebooks/desktops a year.  If enough employees voice thier concerns, the company will consider switching.  Actually we are starting to phase in HP due to the lack of service with Dell.  How do you expect to stay in business when 80% of your sales (large companies) see how you treat thier employees. 

A current accurate update on my orders would be nice.  it has been in the build stage for over 1 1/2 months.

By the way, attempting patience, you can call 1-800-433-9014 to get an update on your computer, it is automated (YEAH) and it will tell you what stage it is in.

HEY,

Ordered a dell inspiron on Sept 13, will have it tomorrow on the 4th of Oct. ordered a black one with the only changes of blue tooth and integrated web cam. Not bad only 3 weeks so im happy with this. On Sept 28th I ordered a inspiron 1501 for the girlfriend...... I thought ok it should only take about 3 weeks as well, so thats good. It shipped on Oct. 2nd and should be here by the 8th. Built and shipped in 4 days and will be delivered 4 days after mine. Now if that aint a 360 degree turnaround I dont know what is.

I'm happy but slightly confused..... 

Vic 

well they shipped 1 day before my first esd....i thought i wouldn't be able to say that....and i was really waiting for that dreaded call with the changed esd....i noticed that the "may delay your order" notices are back underneath only some of the colors though......i wonder whats up with that...i guess its not a problem they are going to fix anytime soon....what a wonderful company eh?

Steve Amerige,

Dell probably operates on a Just-in-Time inventory system, which means that they keep almost nothing wearhoused, which reduces the costs involved with inventory on hand . Vendors deliver items on an as needed basis, and that it probably the root of troubles this summer. Their vendors produce to Dell's forecast, and when the orders for these items exploded to levels not forecasted, they had no inventory to fall back on. When the quality problems surfaced, that added complexity to an already overtaxed system, as certain components became unavailable. I canceled my order and picked up a MacBook.

Thanks!

I ordered a 1420 in July.  Now waiting 3 months with no delivery in sight.  People ordering the EXACT same unit well after me are receiving theirs.  Apparently the queue has been scrambled.  I'm seeking a lawyer... Dell says they don't "promise" but they do - whether implied, suggested, or otherwise, they do...

Anyone with me???

Hi, I ordered a notebook and some assesories for it and I paid it with my debit card. Igot an email written they confirm my order but becouse my money has not arrived to my account they can not deliver it to me. But the confirmation email contained just only my assesories. What happened with my notebook?

Should I reply my order? When the money will be on my account both of us just wait?

thanx

J:

You know it is shocking that here we are on October 3rd, and people are still having problems getting there computers.  I ordered mine in the beginning of July and did not receive it till the end of August.  I was really in the first batch of customers who had problems.  I figured that once I got mine things should just fall into place for everyone else.  However I see people are still not getting their computers in a timely manner.  I suggest everyone should report this incident to the BBB.  It will not solve the problem, but the more complaints that Dell gets the more they have to explain themselves.  Besides what else do you have to do since you are still waiting and want the computer, why not make Dell have do something.  Either way I really hope you all get your computers soon, and DELL apparently you are still giving the people that are still waiting the same tired excuses for your inability to perform.  I assure you all here that I got the same excuses you are getting and they are not warranted.  Obviously not because I have my computer.  DELL you have really gone down hill and if you plan to get back up major changes are going to need to be made at your organization.  Here is a list of things to change:

1.  Customer Service - The customer service department is really anything but.  They can not answer your questions, because no matter what they say they have no authority.  They are pawns of their managers and do and say what they are told.  This makes them unable to do anything for you.  Then they have the nerve to be mad at the customer because the "customer" is not getting answers but repeated lies.  Another thing, after waiting all of this time for my computer I get several calls at my home from your customer service department.  Finally when they catch me when I am at home they try to get me to spend almost $200 on an extended warranty.  Give me a break, yes I want to spend more money on something you took two months to deliver, very funny.

2.  Organizational Responsibility - Stop blaming your suppliers.  The problem is not your suppliers, the problem is you.  The problems that you are having stem from your companies inability to properly design and manufacture your product.  When you build a product next time make sure it works before you market it to the public.  Otherwise when people start ordering them you won't be able to deliver them.

3.   Business Sense - Since when does a company market a product they can not deliver.  The number one excuse I heard about why my computer was delayed was the "paint."  Now it maybe me but for some reason I would think if you were making a product you would learn how to paint it before you start selling them.  Then the response to that comment was that DELL could make them in small numbers but in large quantities there were quality issues.  Let me ask you a question.  How many of these computers did you expect to sell, 2?  DELL is a large corporation that sells all over the world.  Wouldn't you make sure you could paint large quantities of your product anyway?  Absolutely ridiculous. 

DELL everytime I talk about this it honestly makes me laugh that you actually want people to believe the nonsense that you are saying.  Maybe you think customers are inept, but you are not fooling me.  Oh well all I can say is you really think that your current business model is working, please by all means continue, Sony, HP, Apple, etc. will thank you. 

Have a great day.

Oh, and one more thing... your website should show whether you actually have items in-stock or not.  If the item is in-stock, then there should be absolutely no delays possible, right?

Most catalogs I visit on the web show whether an item is in-stock or is back-ordered.  Again, give customers the ability to make informed choices.  If we know that we're ordering an option that is not in-stock, they we know that we're taking a risk.

The problem is: I suspect that Dell.com doesn't have much  in-stock.  But, prove me wrong and put this information into your catalog for all to see before purchasing.

 

Dell, you've broken trust with your customers and need to do something to rebuild it.  I suggest two things:

1. As a person goes through the customization process, show actual estimated delivery dates, not the vague "May delay your order."  This way, a customer can see that adding a certain option pushes out the order by 2 days or 2 months and can decide, before purchasing, whether the option is worth the wait.  Please give the power to make informed decisions to your customers.

2. If you don't meet your estimated delivery date, then for *each day* that you're late, you should deduct some money off of the order.  This automatic penalty rebate should be shown to us before checking out.

If you do these two things, you become accountable and show that you want to be trusted.  If you don't do these things, then you're telling me that you really can't be trusted and we should deal with you (or not) on that basis.
 

I ordered my 1420 on Sep. 8th. My ESD ship date just now got moved to Oct 13th. The strange thing is, if you order the same laptop today, you get ESD Oct. 13 also. Why should I believe the ship date given to me now? Why is Dell lying about their estimated ship dates?

Also, I was told that delays were caused by my choice of color, but I choose the default jet black. Why can't dell offer me a different color without canceling my order. What kind of terrible order system doesn't allow an order to be changed? If I could get someone from Dell to just tell me the truth about one of these issues, I would consider not canceling my order. How many people are ahead of me in line? What is the real ESD?

Why can't you offer anything except next day shipping to apologise for this mismanagment? I reminded of Apple's recent announcement to give early IPhone adopters ITunes cash to apologies for their sudden drop in price. It's time for Dell make some concession to maintain there customer base or this blemish will cripple them in the future.

Very Very Disappointed with Dell.  Would never recommend one again.  Delay after delay after Delay  - the latest estimated delivery date is more than 3 months after my order date - not sure if I believe the new date either. 

Ordered the pink Inspiron 1521 on July 27.  Cancelled on Sept 28.     I could not wait any longer.  My daughter needed the PC for college, which start last month. 

The ESD of  Sept 27, was updated to Oct 5 last Thursday and to Oct 9 the next day. 

I find it hard to believe similar Pink models have shipped in 3 or 4 weeks.  I guess a few Dell customers are happy, not me.

Flamingo Pink 1521...Ordered 8/27...Esd 10/4....Was in build since 9/07.....Today I went into testing!!!  I hope it was worth the wait!

YAY! Finally..after more than two months waiting....my BEAUTIFUL sunshine yellow Inspiron 1721 arrived on Friday! It was up and running in minutes and is as gorgeous as it is fast!

Well worth the wait!

I ordered an M1710 on the 18th September. It has the black cover and the only modification I requested was 2GB of RAM. The delivery date was meant to be the1st October.

Then on the 27th September, the pre-production date moved from the 18th to the 27th. The delivery date moved from 1st October to 14th November.

The Dell UK website did not mention anything about delays and as far as I know still doesn't.

I'm a new customer to Dell. Friends recommend them, but saying that they had their laptops before the current fiasco. I'm not happy - they have taken my money, given me an initial 2 week delivery date and when that 2 weeks is almost up, pushed the date way back. I wonder what the law is on misleading advertising?

I'll consider my response over the weekend to Dell. I still want the laptop, but I think at minimum they should offer things like free extensions over the 1 year warranty.

Earlier today I received the expected flock of voice and e-mail messages telling me that (yet again) that my my daughters midnight blue Inspiron 1520 was still back-ordered and would now supposedly ship on or before 10/5.  When I pulled to the website to check, I was stunned into disbelief to see that the laptop status showed "shipped".

The Dell notify people have confirmed that it did ship this morning.  The other two orders (for the printer and for Lowjack/mouse) are also now showing "shipped".  I've received confirming e-mails with tracking numbers.

 I'm certainly hoping that everything arrives in good shape.  All I'll have to do then is figure out how to get it up to my daughter at college.

 For the record:  midnight blue Inspiron 1520 T7300 GeForce 8400M

Ordered: 7/21/07     Shipped: 9/28/07

Good luck to those who still wait...

"Peg Daly said:

Nicholas: 41 days to get your laptop is NOT AN ACCEPTABLE DELAY.  Let's not anyone ever let Dell start thinking a delay like that is "acceptable" for any reason, let alone because it contrasts with people who have even longer delays.

Now we see that Dell has released its new 17-inch XPS gaming laptop.  In the announcement for that, Lionel says they expect to ship within 10 days of receiving orders.  How is this possible when there are so many parts shortages affecting all other laptop lines?  Or is this just another deceptive marketing statement?  You decide.  It will be interesting to watch the posts in that thread ...

Just wanted to comment on changing your order to get it faster.  Yesterday the 27th was my ESD, and when I called to find out why it was still in production, the CSR told me that my new ESD was 10/4, so I was naturally upset.  The CSR referred me to the "Order Modification Department"  where I was supposed to be able to modify my order to get it faster.  So I said I would talk to them and see what was up.  The lady I spoke with there was polite and truthful with me.  She told me that I could change my order, but it would be cancelling my first order and starting fresh.  She said it wouldn't get my order to me any faster.  I was thankful she was honest with me, but not happy that I wouldn't be getting my computer for another week.  Well when I finally got my email, it showed and ESD of 10/10, so I have to wait two weeks for my computer.  I am getting annoyed now.  I don't "have" to have this computer it was an I want it purchase, and I am considering cancelling the order all together.  I have never bought from dell in the past, and I am certain I won't be doing it again in the future either.  Just wanted to put this out there so that those of you who are considering cancelling and reordering, you may wait even longer for a machine you didn't exactly want.

Final Update:    [Ordered pink 1520 on 3 Aug (proper UK date !) with ESD 31 Aug.  On 28 Aug ESD changed to 5 Oct.  Today (4 Sept) it has suddenly moved to 'Delivery Preparation' - fingers firmly crossed, especially as second pink 1520, for daughter going to uni 22 Sept was ordered 9 Aug with ESD 18 Sept.]

2nd laptop arrived today (28 Sept).

To sum up :-

Laptop 1: Ord 3 Aug, ESD1 28 Aug, ESD2 5 Oct, Del 6 Sept (5 wks)

Laptop 2: Ord 9 Aug, ESD1 18 Sept, ESD2 24 Oct, Del 28 Sept (7 wks)

For UK orders (built at Limerick, ROI), from start of production through to delivery - 2 days.

I ordered a pink 1420 on aug 23rd and I had an ESD of 10/1. I stumbled upon this forum shortly after and it made me really nervous, especially because I just transferred to a college that requires you to have a laptop. I've been calling the order status line every day and today I went from build to testing to boxing all within a matter of hours. Looks like i'll get mine when promised and won't get delayed... i guess Dell is cleaning up their act. Good luck to everyone else.

I received a call about a week ago from "Joy" at the customer service department regarding my Inspiron 1405 order.

The bad news: if I stuck with the glossy, TrueLife widescreen, I'd have to wait indefinitely because the computer is being phased out.

 The good news: if I switched to the anti-glare screen, Dell would be able to ship my order out within 7 days. In addition, I was actually given next-day shipping.

The better news: I had the option of flat-out changing my order from a 1405 to a black 1420--and Dell would match the price and specs (only the processor on the 1420 would be faster). All in all, it's about $350 worth in upgrades, all for $800. The only catch was that I would have to wait until October to get it.

I'm not in desperate need of this laptop, but I have been waiting for it for over two months now. The best part is that I have a written confirmation of the order, unlike the other representatives who just spouted off empty promises just to get me off the line. I'm very glad that Dell has finally stepped up to address the issue, even if it's long overdue.

 Hope the other people who ordered a 1405 got a similar phone call.

UPDATE

when I posted my comment the other day, ESD had been changed to 10/01/2007 then I got an email 20 minutes later stating my ESD was 10/10/2007 I called the 1800 number livid and was told I could get myorder sooner if I changed the color to black and down size from the 17 inch monitor. IF I HAD WANTED THAT I WOULD HAVE ORDERED IT! They still cannot tell me what is going on with my other stuff. I bet you we get that bill  before we get that laptop!

My order finally shipped today, here's the details for anyone who finds it helpful:

1721, Ruby Red, ordered 8/15

First ESD 9/20, shipped 9/26

33 days in Build, 4 in Testing, 4 in Boxing.

I got free Next Day shipping and (supposedly) a $25 coupon for my trouble.

All and all, an acceptable delay, if it weren't for the fact that no one at Dell ever knows what's going on, and the out-right lies told to customers.
 

I orderd a 1720 from Dell.co.uk on the 24/8/07.

got a delay notification 2 days ago, changing the ESD to 25/10/07.

recieved an email today saying it's shipped and should be with me in two business days.

Not just over 30days wait, not satisfactory, but not half as bad as some delays people are experiencing on here.

 Specs are:

2.0ghz intel core 2 duo, 4gb ram, 120gb x2 hdd, alpine white, 256mb nvidia graphics, 17" ultra sharp, truelife HD display.

I'm still cranky today so I'm spouting off again.

Just 5 minutes ago I received another "your order is delayed again" notice about my laptop sleeve that I ordered on July 15th.

And I think I'm more annoyed about my daughter's new computer having to be replaced already. This just reminded me of some of those people who made comments about how those of us that were complaining about our long 2 month plus waits for computers should just quit our whining about the delay and be thankful that DELL is taking the time to make sure they are not sacrificing quality to get out computers faster.

Are you kidding me? I actually had hoped that the computer we waited 2 months for would work longer than 2 weeks.  Am I being fussy?  I don't think so. 

Ordered Flamingo Pink 1521 for my wife on 8/20. Was given an initial 9/26 ESD. Called today and was told the ESD was now 10/10 - the same ESD given for orders for identical computers made today.

What's the point of having a computer company if it can't ship computers? 

Ordered the pink Inspiron 1521 on July 27 and after more delays than I can recall and many calls to Dell, the current ESD is September 27. 

I see several have shipped after my order which has me wondering why mine has not.  I am expecting another delay, which will most likely precipitate a cancellation.

Well since I received the laptop that I ordered on July 15 finally on September 11th, I haven't kept up with my obsession of talking on this blog......except to report that I finally received my daughters computer - I've lapsed in my contact.

Update:  Still have not received the laptop SLEEVE that I ordered on July 15th - and my daughter just called me from college to say that Dell has to send her a new computer because the one we waited 2 months for has already crashed.  She talked to them today, is supposed to receive a new one by Monday (how gullible).

My first reaction was to go ballistic and call Dell from my end - but I am waiting until Monday to see if they deliver the same laptop with everything that I paid and waited for (including the green color).

Now we have to go back to the college tech dept. and have them load the Windows Office Suite on to the 'new' computer.....and she is AT COLLEGE AGAIN without a computer.

DELL - I am really tired of my computer "Being there" and NOT here!

AND I still have not received my $100 credit that I was promised!

WELL, MY DAD ORDERED MY FLAMINGO PINK LAPTOP ON AUGUST THE 20TH 2007 ALONG WITH MY CARRYING CASE, CUSHION, CAMERA AND KEYBOARD AND MOUSE. SINCE MY SENIOR YEAR STARTED ON THE 27TH I THOUGHT "I WILL ONLY HAVE TO GO A WEEK OR TWO WITH NO LAPTOP" BOY WAS I WRONG!!!! WE WHERE GIVEN AN EST SHIP DATE OF 9/25/2007 ON THE LAPTOP AND 11/29/2007 ON THE OTHER STUFF. THATS RIGHT FOLKS 11/29/2007 FOR THE CASE, CUSHION, CAMERA AND KEYBOARD. AFTER 2 WEEKS I STARTED GETTING ANTZY THERE WAS NO MENTION OF DELAYS WHEN I WE ORDERED AND ON THE OTHER STUFF IT STATED IT SHIPPED WITHIN 24 HOURS. THE FIRST TIME I INQUIRED ABOUT MY ORDER I WAS UPGRADED TO NEXTDAY SHIPPING AND SENT A WIRELESS MOUSE THAT GOT HERE 2 DAYS LATER. WOW! 2 WHOLE DAYS! THEN  SEVERAL TIMES I WAS TOLD THERE WAS NO DELAY THEN IT WAS DELAYED BECAUSE OF THE COLOR AND THEN I WAS TOLD IT WAS GET SHIPPED BEFORE MY EST SHIP DATE. NO ONE COULD EVER TELL ME WHY I WOULD HAVE TO WAIT ANOTHER 2 MONTHS FOR OTHER STUFF. A SUPERVISOR WAS TO CALL ME, YEA RIGHT! LIKE THAT HAPPEND. THEN I TOLD I COULD CHANGE THE COLOR TO SPEED UP THE ORDER AND WHEN I TRIED TO DO THAT THE ORDER DEPT SAID THAT WOULD JUST DELAY MY ORDER LONGER. THEN YESTERDAY I ASKED IF THEY PLANNED ON SHIPPING THE LAPTOP OUT TODAY AND I WAS RUDELY TOLD TO JUST WAIT FOR MY SHIPPING DATE . THEN THIS AFTERNOON I INQUIRED TO SEE IF THE LAPTOP WAS SHIPPED AND WAS TOLD THAT IT WAS DELAYED UNTIL 10/1/2007. NO ONE EVER CONTACTED ME TO INFORM ME THAT MY ORDER WAS TO BE DELAYED AND TRUST ME THEY ASKED FOR AN ALTERNATE NUMBER MANY A TIME. THEN I SAID I SHOULD HAVE JUST CANCELED MY ORDER AND GONE TO BEST BUY AND THEN AGENT BECAME THE MOST FRIENDLY AGENT I HAD EVER COME ACROSS AND INFORMED ME SHE WOULD CANCEL THE ORDER AND I SAID I WAS MAKING A STATMENT NOT CANCELLING MY ORDER. SO ONCE AGAIN I AM SITTING HERE WONDERING .....HOW LONG AM I GOING TO ACTUALLY BUT UP WITH GETTING THE RUN AROUND. I KNOW SOMEONE ORDER IS GETTING FILLED AND IT'S NOT MINE!  ( VALUED CUSTOMER MY HIND END)

MAYBE WE SHOULD ALL DO WHAT THE GUY WITH THE APPLE LAPTOP DID ONLINE, THAT GOT THEM MOVING......JUST A SUGGESTION...LOL

After seeking legal advice the email I sent them got the attention of someone with some authority to do something.  My story about the yellow Inspiron I nearly had below:

• Ordered on 18 July and had the money taken from my card immediately though promised it would not be taken till the goods shipped.
• Several delays, latest being 11 October
• Email from Customer services on 18 September telling me it was in production when it was clearly still in pre-production.  This caused me to finally seek legal advice
• Discovered on 21 September that my kit was now cheaper and higher spec than it was back in July
• Asked for a refund of the difference plus the credit card interest
• Found out that 11 October was the day they expected some of the parts in so clearly I would have been getting another postponement
• Dell refused to refund the difference but happy to cancel the order and refund the interest.
• Ordered an MSI on Saturday with a higher spec than the Dell for £230 less and it arrived today.

Can't help wondering why they were so happy to give me money to get rid of me but as I don't have any Dell shares I won't worry

Probably Dell can't get any parts because MSI are sick of waiting for them to settle their invoices and have decided to make their own kit.

Check out MSI GX700.  Comes in WSXGA or WUXGA If you can put up with the red graphics on the lid you've got yourself a good little product.

Good luck to you all.  You deserve better

Am I the only one having issues with the 1521 wobbling? It doesn't wobble as I type if I have a folded up business card under the front foot.

Well, my last ESD came and went. They gave me a new date of 10/10. So far it has been nearly 2 months and by the time I do get it according to the ESD it will be nearly 3. CSR told me it would be here on the 9/21 when I called on 9/20 even though it was still in the build stage. I knew it wasn't going to happen but I went with it. Talked to them again on 9/21 and they told me I would have it by 9/28... now they are saying 10/10. My neighbor ordered hers a 3 weeks after me and she already got hers and the only difference was the processor. (mine was a t7100 hers is a t7250) I"m gonna keep a little bit of hope. My flamingo pink 1720 better be worth the wait like everyone is saying it is. I"m using my old laptop for school but it is ready to crash anyday now so the sooner I get this the better. Come on Dell, restore a little bit of faith in us once VERY loyal customers (This is my 6th computer from Dell and the first time I have ever had a problem.).

Good Luck to everyone waiting, don't feel alone... there is a lot of us July/August orders still waiting with you.

Inspiron 1720, Sunshine Yellow, ordered 8/12/07.  Still waiting.  Original estimated ship date was 9/4, then 9/7, then 9/14.  Current estimated ship date is 10/29 even with Priority Build added.

So, NO, they haven't solved any problems.

Has anyone received a 1405? I ordered mine on 8/1, and my esd has changed about 5 times.  I called (for the first time) this Saturday, and my esd breifly changed from 9/28 to 9/27.  Today, however, it changed back to 9/28.  I wonder if we'll ever get the 1405s.

I am a B2C customer for Dell and basically sell services to IT firms around the UK and sometimes as a package include Dell computers.

I ordered a Laptop back in July, which was automatically cancelled due to the substitute account manager who got it wrong, did not receive any emails or a call to say the order will be cancelled.

Reordered again mid August, delviery date end of Aug, which subsequently changed to early September a couple of days before delivery date and again to end of Septermber, and again to now end of October.

I have delivered my solution to my client and the only part of the slution missing is a Dell laptop.

The reason for the delay is due to shortage of LCD screens?

Why is it only Dell is suffering this shortage?
My contacts at IBM tell me it is due to bad management, planning and organisation. The shortage was within sight and contingency plans kicked in place.

And how can you not know when the screens are to be delivered if you did not know why not just place an unknown delivery date so at least we can make a decision to cancel the order.

Customer service is considerably slack at Dell. Little or no communication from the account managers and when you do call them they do not answer saying they are working on some big deals (duh) can't even complete smaller deal so why work on the big deals???

I have a right mind to make huge orders and then cancel them a month or two later knowing Dell cannot deliver, that should provide some fun statistics.

Personally have 5 Dell computers and have ordered Dell for my place of work - a government department in the UK.  Ordered a Dell Inspiron on 16th August for my daughter who was starting University on 14th September. Dell withdrew the money from my account immediately the order was received. Dell gave me an expected delivery date of 4th September - this quickly changed to 26th September.  I contact Dell and they said they would put me on "Dell Order Watch" (a fancy title for "shut up and put up with the delay").  Two days later and I've been given a further date of 2nd November!  I'm therefore cancelling my order and withdrawing all further purchases from Dell both personally and by my work place.  I am further expecting an immediate refund with interest.  Dell is treating its customers with total distain and this attitude has been tolerated for long enough. 

This comment does not enfringe any of the criteria for non-publication.  I am therefore interested to see if this will be pubished by Dell.

Susan waiting for the light..... said:

Del are censoring some of the posts on here. An earlier post by myself has not appeared although it was posted 2 weeks ago. I suspect many many other posts are not appearing.

I purchased a dell XPS online, Dell took my money and did not warn of delays. I have had 8 different delivery dates mentioned to me and every time I call Dell I get a different date, some 2 weeks earlier, some 2 weeks later. Noone knows what is happening...

Dell told me my machine was in production; it wasn't and the order was not even processed! Dell took the money, however.

What an awful customer service experience. I will never use Dell again. Delays are one thing; to be lied bare-faced to are another. I hope you are listening Dell, and POST THIS reply!

i want my computerrrrrrrrrrrrr

flamingo pink inspiron 1520

order date: Aug 22

esd 9/28

This is another one from the UK:

 Ordered a 1720 on the  17th of July, original ESD 5th September. Called on about the 30th of August was told that it should definitely be shipped for the original date. On the 1st the ESD changed to 4th of Oct. After sending a couple of emails without reply to our original CSR somebody eventually mailed back offering a £30 credit ($60), but then the laptop evenutally was delivered on the 18th of this month. So two months fortunately just in time for me to take it to university! Panic over anyway. But needless to say its pretty sexy.

UPDATE>  If you did not read my previous posts, a quick recap:

Pink 1420 ordered June 26..Seven delays later,notebook FINALLY in my hands on September 13. (79 days). Very happy with the product. However,the drama did not end there. For the blogger above who asked about the promised "compensation"-----  I was promised a 100.00 coupon (which,in order to use you actually have to make another purchase-haha) as well as a printer, for my 'inconvenience'.  I was then told by the same CSR that she could only offer one or the other,which was NOT was she told me initially. After more annoying phonecalls I was finally given the coupon, so I went online to order a  notebook case. The coupon was invalid. SHOCKING. I call DELL, and am hung up on , after being told that they could not assist me because the coupon was only for online purchases and I could not order on the phone. After  two days of the same runaround I am finally able to order the pink vintage cutebag, which is supposed to fit notebooks with 14.1" screens. WELL....after using this coupon, my out of pocket on the order was 19.25 - not only was DELL kind enough to charge my credit card TWICE (thank God I have a bank that does have good customer service and fixed it), but the notebook does not even fit in the neoprene  sleeve that comes in the bag. So now I begin the next chapter in the Dell chronicles, because I have to return it and expect there will be even more drama. Nice job DELL.

I read all these comments after I ordered my flamingo pink dell inspiron 1420 and I was really scared! I ordered on 9/4/07 and my esd was 10/11/07.  I was worried I would have to wait that long and being that school has started I was a little disappointment but to my suprise my order quickly went from the build stage to the kitting stage and then to the boxing stage.  The next day I checked and it had been shipped!  It was 9/17/07 which was wayyyyy before the esd so I was SOO excited!!!! I got ground 3-5 day shipping.  I didn't expect it for at least 3 days.  DHL delivered it the very next day!!!! Since I was at work I went that evening and picked up the computer I am typing this comment with now!! I am very very happy with it and suprised with the quickness!!!! I hope many of you will also get your computers ASAP I know how much it sucks to have to wait for something you are sooo anxious to get.  Take care!

So, today is my first ESD, and my red 1721 is still listed in testing. I talked to a couple CSRs, and was told that yes, it would ship today, then said no, it will ship 9/28, and was then said it has a 'service tag', so it will ship in 3-4 days.

Some told me it was still being built, others testing, others boxing, one told me that there are mystery stages between those stages that weren't even listed on the website. When I asked about those, he apologized profusely, which is the standard practice when they don't have an answer for you.

None of this is reflected on the hotline or online. I guess they'll wait until tomorrow to change the ESD. I now share the frustration that many of you have experienced. I can handle the delay, I just wish I knew about it even a day in advance.

The degree of unprofessionalism on display here is pathetic. This will be the last Dell I ever purchase.
 

I am among the fortunate who only had to wait 50 days for a midnight blue 1721.  Received the computer and love it.

What I'm wondering now is... for those of you who were offered concessions... laptop... computer carry case.... did you receive them?  I was told they would be added to my order, but never received email confirmation because they were verbal additions.  I have neither and am now debating whether it is worth the hassle of dealing with Dell.

Comments?  Suggestions?

Hi, it's me again.... i ordered a black 1520 on aug 14th.... ESD aug 28.... it shipped to miami on sept 11 ( 2 weeks delay), and delivered on sept 14 to a private carrier, who shipped it to venezuela... i got it today!.... so far it looks great, lets hope it stays that way lol..... it was made in malaysia, btw.... good luck with your orders!!!!!!!!

I ordered an Inspiron E1505N (the one with Ubuntu OS loaded) on July 31.
It's been delayed 5 times and the most recent ship date is Oct 1-3.

I've been a happy Dell customer for 10 years (and a Dell stockholder) and have never experienced anything like this.

A $100 credit or free shipping will not suffice for the amount of time and effort each of us has devoted to this disservice.

I only hope each and every one of you who are reading this message and the others will let your voice of discontent be heard. 

Got it today!

Total wait time with Dell was 16 days.

Ship time was 3 days, would have been overnight, except DHL is a sorry carrier, and very difficult to deal with.

Malaysia made Dell computer, computer seems to be very nice and worth the short wait.  I guess I was one of the lucky ones.

Good Luck

I quote from the Dell Code of Conduct:

• Trust  - Our word is good. We keep our commitments to each other and to our stakeholders.
• Integrity  - We do the right thing without compromise. We avoid even the appearance of impropriety.
• Honesty  - What we say is true and forthcoming - not just technically correct. We are open and transparent in our communications with each other and about business performance.
• Judgment  - We think before we act and consider the consequences of our actions.
• Respect  -We treat people with dignity and value their contributions. We maintain fairness in all relationships.
• Courage  - We speak up for what is right. We report wrongdoing when we see it.
• Responsibility  - We accept the consequences of our actions. We admit our mistakes and quickly correct them. We do not retaliate against those who report violations of law or policy.

After reading this I feel that I perhaps I was being a bit unfair having cancelled my order after only waiting for 58 days, having six delivery dates, assorted unreturned phone calls, a bit of mis and dis-information and a total lack of customer service - but there again...................

I've written once before on September 6 when my shipping date got pushed back.

After finding out about the HP coupon (on here no less) I went that same day and ordered an HP 9500.

Built and shipped in a week; Got it on Monday morning at 10am. It's gorgeous and guess what? I didn't have to wait 60 days for it.

If you have the patience to wait, you are a better person than I. I just feel sorry for you and hope it all works out.

 

I check this site everyday, just out of curiosity.  I ordered my inspiron on 8/6, and after the estimated shipping date of 11/26 (that's right - the week after Thanksgiving) was posted, I cancelled my order and immediately ordered an HP.  It shipped yesterday - 4 days after ordering.

My advice to everyone here - DOCUMENT EVERYTHING.  I am sure the class action lawsuits will be starting up soon.  As to whether or not there is a case there; of course there is.  This is America.

Did every one pay as soon as their order was placed? I think I see now why mine was canceled, I got all the confirmation letters but in 65 day's my account was never billed.

Looking at H Higgs option to sue for breach of contract I see the magical sentence in the terms of sale "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors."

There is a bright side to this. After about an hour and a half on the phone I spoke with some nice and helpful people in Texas. I have a new computer being built ( blue this time, RED seemed to be bad luck) with some extra stuff added and hope to see it 10-10-07. I see this time Dell has billed me within 5 minutes of the order being placed.

I would like to thank the CSR's and their supervisors for putting up with all this. It's really not their fault uper management can't get it together.

What a day it is today! I ordered a flamingo pink 1721 on July 30 and it was FINALLY shipped out yesterday after being in boxing for about four days or so! i was really worried that it was going to stay in boxing for a month, with all we've been through waiting for our computers, another month delay wouldn't have surprised me one bit! DHL said to expect the computer today after 3 p.m. I called into dell last night and asked what they could do for me and I got a $100 taken off my laptop which helps. Iwas promised a new dell printer for free a month ago and when i called last night to ask where my printer was, no one knew about it, so i'll be following up to see if i actually get the 100 dollars off or not.

Everyone who's been waiting since July will probably be getting theirs soon, if dell doesnt cancel your order before that time!

I posted a comment on the 28th August after being bumped around by Dell on numerous issues. My daughters laptop eventually arrived before the second ESD, but not after being promised a delivery date that my wife took off work to be in to receive the item.

Then we agreed another date a few days when she would be at home without missing work. They delivered the next day!! but luckily my son was on a late shift and was able to receive the laptop otherwise it would have gone back to the depot. God knows what chaos this would have caused. So even when your shiny new laptop is ready to be delivered to you they may well miss there own, agreed delivery slot.

My real gripe with Dell over this total fiasco is their lack of communication and trust in its customers. When you do speak to a CSR they are of no use whatsoever. Being told lies about delivery times and reasons for late delivery, given specific dates and failing to meet them and then when they say they will ring you to talk about your problems they don’t ring is appalling.

I am also sorry to say speaking to an Indian CSR who you cannot understand due to their accent is a problem. I live near a large multi-racial town in the UK and I have no difficulty with various accents India and Pakistan, but over a Voip line to India with a delay,  with a strong Indian accent and with someone who does not under stand my local colloquialisms or has difficulty understanding me does not lead to good customer service. The banks have tried this in the UK and failed miserably.

Dell must have a good look at itself and how they handle their customers and its orders. Putting up a notice – Due to demand we have delays of XXX, why not try our other products click here” would have solved some of the problems. Simply telling me there were production delays of 3- 5 weeks instead of saying it would be delivered in 2 days would allow me to make an informed decision of cancel or wait.

I just don’t like being treated like an idiot. It will take me a long time before I consider Dell again.

Flamingo Pink 1420 order date:8/23/07. shipped: 09/17/07 DHL, expected delivery 09/19/07

less than amonth?!??!?!?!?!?!?!

color in description says:Deep Metallic Pink 

 did they finally get it together!!! 

I called the telephone order status update and was surprised to hear that my yellow 1420 was in the boxing stage. It's still scheduled to ship on-time on 9/24 (ordered 8/28). I know it's not as long as many, but it's still a good wait.
I've never called CSR, but was expecting to get delayed after reading all the posts here (and noticing that the T7300 processor was no longer available). In fact, it's not available at many custom configure websites. I also figured that calling CSR was simply a waste of time and energy and that I'd just wait to see how this all played out. I considered canceling and getting something else, but couldn't find anything else the same size and specs for the price, except the HP 2500t - which I really didn't care for after seeing it at BB. I have gone to the Dell kiosk to visit the 1420. It's nice. They also have actual samples of the different lid colors. The yellow is so "happy"-very good choice- and looks much nicer than any picture online. I'm still leery about staying in the boxing stage for weeks, but who knows? Maybe I'll be surprised tomorrow to learn that it's shipped out a few days early.

I am now in the boxing stage. Ordered a 1721 Flamingo Pink w/ cam on july 10th, it was canceled and then reordered on july 30th.

Will post back with pictures when I finally have it in my hands!

PC received 9/17. Ordered on 8/3. Daughter is very happy, but nothing was worth this wait, substandard service and poor communication. Dell promised 4 different credits to the my account, but has told me they will not deliver completely. They delivered the PC to the college campus and the printer and othr items to my home. Gave me $50 to cover 5 hours of driving plus gas for a Suburban to deliver items to campus.

 I have been contacted repeatedly by the "Executive Team" and they tell me what a great job Dell is doing, that Dell is under no obligation to compensate me, but is being generous by giving me $50 for shipping to wrong address and $50 for delays. IF my husband and I were compensated for the amount of time we spent on emails, holding and being transferred to nonhelpful departments, Dell would have to pay us to take the PC. Unless you have hours of available time to inquire, hold and push Dell, I would seriously rethink ordering a Dell. I have owned only Dell PC's since 1996, but this is my last one. There are just too many other options.

It's me again - although I haven't seen my other post on the site - maybe it's something I said!

I'm just listening to the appalling strains of Frank Sinatra playing on Dell's Customer Care line as I wait to cancel my order for two Inspiron 6400's.

Dell are obviously just not interested in customer service any more - it's very sad to see such a change in attitude.

After a mere fifteen minutes I actually got through to a Customer Services person and have cancelled my order. Naturally there was no compensation offered for the six estimated delivery dates, the inconvenience of waiting for calls to be returned, the embarassment to our business credibility for not being able to complete a research project for our biggest client on time, or the cost of the many phone calls.

Did I mention the Frank Sinatra? You'd think that a 'hi-tech' company like Dell would have a decent sound system for their long suffering customers to listen to - after all we're paying for the call. 

If there is someone out there who can beat that and has been waiting longer than me trust me no one feels worse for you than I do. I have been waiting over 60 days now and saw no light at the end of the tunnel. "

I can beat that! I ordered my sunshine yellow laptop on July 20th and IF the date doesnt' change again, it will be shipped on September 27th and delivered on October 1st....that makes it just over 70 days!

Apparently these bozos have a code of conduct.  If you've got the product you paid for 3 months ago, visit this for a good laugh.  If, like me, you are still waiting, still getting the lies and still paying credit card interest on a product you don't have, it's merely another example of why this company should have been shut down years ago 

http://www1.euro.dell.com/content/topics/global.aspx/corp/conduct/en/index?c=uk&l=en&s=corp&~ck=mn

Im reposting to inform you all the my 1420 midnight blue inspiron has been shipped a week EARLY!!!!

I made a recent just expressing my concerns but to my surprise its been shipped out a week before my given ESD and is due to be delivered tomarrow.

I made a personal email to Mr. Mike Dell himself, now, weather or not that had any affect on my shipment I have no idea, but I hope you all get your orders.

Ill post another once it arrives and let you know details. 

Okay, I ordered my Dell Computer since August 1st.  Today is September18th and my order status is still in production.  I have called several times, and got the same story... The LCD problem. When surfing the internet, I discovered that this problem, with Dell Shipping, started back in Feb 2007. If my order does not post to boxing or Shipped by tomorrow (my order has been delayed 4 times), I am going to cancel my order, and go to my local store and buy a laptop.

If they knew that there would be a delay, why not inform customers of this FIRST, and let us decided whether or not to wait.  Not give us false promises, and false hope by changing the ship date to a few days later, then changing it yet again, and again, until your stuck waiting. 

 This is totally OUT- OF- CONTROL!  The only compensation dell has offered me was an upgrade shipping to next day. Not that I am looking for a hand out, but I would appreciate some compensation for the delay in time, and my work productivity.

With each passing day, a Sony is getting to look so much more interesting to me!

'Another Tale of Woe' or 'How to get your business scuppered by a supplier'.

I ordered two Inspiron 6400's on July 23rd and am now on my sixth Estimated Delivery Date! I was at pains to explain when I ordered these laptops from my Dell Account Manager that there was a degree of urgency in obtaining these computers as they were to be an integral part of a project which had to be delivered to our biggest client by the end of September.

The only special requirement of the specification was that Windows Vista Home Premium was installed together with 2048MB RAM - nothing out of the ordinary.

Naturally Dell immediately removed the money from our bank account - no waiting until the product was dispatched! Time passed, with the occasional updated Estimated Delivery Date being sent to me, until I started to panic as September was looming over the horizon. We still had our system to install and test prior to delivery to our client and were running out of time.

Then began the nightmare of trying to contact our Account Manager or someone in Customer Services that could actually chase up our order. I finally got through to Customer Services yesterday after being on hold for 24 minutes, whilst Frank Sinatra really spoilt my day.

Our Account Manager obviously lives at a different timescale to the rest of us as yesterday I waited all day for a 'I'll call you back in 30 minutes' response to my enquiries, and as I write this I have been waiting for 3 hours for my 'I'll call you back in ten minutes' reply.

Even an E-mail yesterday in which I proposed cancelling the order hasn't made any difference, even though this will potentially cost Dell several hundred sales as we will not now be including a Dell lap-top in our systems when we go to market later this year.

It has really come as a surprise to me that the company, from whom we've purchased or directly recommended to our clients (probably worth a couple of hundred sales over the years), has managed completely lose any concept of customer service - assuredly the one thing that got them to the position they now have in the market.

Unfortunately this has had a major effect on the creditability of our business as, for the first time in over twenty years, we have been unable to keep within promised deadlines on a development project and have been forced to inconvenience our clients. All without any meaningful apology or explanation for the delays from Dell!!

If I haven't got a reasonable response from them today, by 5.00 pm GMT, I shall be cancelling our order and walk down the road to buy a Toshiba that I can take out of the store tomorrow.

It'll be interesting to see how long it takes to get our money back. Anyone taking any bets?

Hellllllllllloooooooooooo

Is anybody home?

 I've posted twice since Gary and I bet I'm not the only one.

 Don't you like me telling the punters how you make your money? 

Oh no.  I've just had a really scary thought.  You took all our money, you put it in an account to earn some interest, then you decided the rates weren't very good so you put it all in some fancy bond which was underwriting the sub-prime mortgage market.

 You've lost it all, haven't you Dell?  Can't pay your bills so you can't get the parts.  Hoping to trap some more mugs before the game's up.

 Got your business experience at Enron, did you?  Or is Nick Leeson your CEO?

So much for shipped by the 15th. I spoke to a CSR in the order modification to see if there is anything I can do to get my JULY 15th order any faster. I guess Ruby Red was the wrong color to order. I was told "if you change the order it has to start all over again". So another 70 day's, I don't think so DELL.

On a good note I did get upgraded to overnight shipping on the 21st. But then again it actually has to be done to ship!

I ordered reasonably bog-standard latitudes - no fancy colours or gadgets - shipping date is 31/10/07 from an order placed 11/9/07 ! Even the public service can do better than this.

There was no notice of delay when the order was placed, and the customer service / sales guys are headed up by captain-clueless and his merry team.

I was switching from HP but now think I have made a mistake - will cancel my order and move on from this fiasco !

It's been a long time coming, but the 1721 Inspiron that I ordered on July 24 finally arrived this morning.

I think what Dell doesn't understand is that they delays is not what has bothered everyone that has had to deal with them.  If back on July 24 when I ordered my computer that would have said that it was going to be 6-8 weeks before delivery because of problem with supply than I could have prepared myself for the wait.  But, instead they were not proactive in the beginning and falsely put out shipping dates that they knew they couldn't meet.

I guess all is well that ends well.  I finally received my computer 55 days after I ordered it.  I'm not completely out of the woods though.  One of my accessories did not arrive with the rest of the shipment.

I have been following these postings since the beginning and have posted twice as “Disappointed of Scotland”. 

I ordered my Inspiron 1520 (in spring green) on 16^th July with an ESD of 3^rd August.  Delivery was put back to 28^th August…a date many of you will know well!  However, days before this date, the ESD changed to 2^nd October 2007.  Perhaps Dell Europe was being a bit more realistic in their delivery dates??

For all the time that I was waiting, my order status was “Pre-production”.  However, when I checked status on line last Monday (10^th September), I’d moved into production and then rapidly to dispatch so that by Thursday, I had my laptop with the overnight shipping that Dell had promised (although no other considerations were offered!).  Made in Ireland for those interested.

Although I did look round for other laptops while waiting, I’m glad that I didn’t cancel my order.  It is a nice machine and although I would have preferred Windows XP, I’m now getting used to Vista.

Feelings have run really high over this fiasco and it seems like Dell have stuck their collective heads in the sand, hoping that no one else notices the problems!  It hasn’t hit any headlines in the UK, I know some of you had contacted the media but I don’t know what outcomes you have had.  It would have been nice if Dell had posted regular updates on this blog and kept everyone more informed…I gave up speaking to customer services some time ago as I never found out anything that explained the delay in supply.

I hope that everyone who is still waiting receives his or her laptop soon, although I think that this blog is going to rumble on for a good while longer.  Thanks to Dell, at least, for giving us somewhere to vent our frustrations!

And thank you, finally, for sending me my laptop.

Go check out the blogs and messageboards the shareholders use.  The reason Dell can't get the parts is they don't pay their bills on time.  Who wouldn't prefer to supply screens, coloured paint or whatever to Sony - they do pay their bills on time?

So there's our money sitting in their bank account making them loads.  Once they get Q3 accounting out of the way they can buy our parts.

DELL.  YOU HAVE HAD MY MONEY SINCE JULY.  USE IT TO BUY MY PARTS AND SHIP MY ORDER.
 

Hi Gary.  You said:

"They are wanting all of us old orders to cancel i believe so they don't lose money.  Told them would not give them that gratifacation.  "

My order is almost as old as yours (18 July).  I posted early this morning but the moderators have decided to bin it.  You should try working through the online order status.  I did and my order is now cheaper (though how £1300 for nothing can be cheap I am not sure), plus it has a web-cam..

The order status link is utterly meaningless.  At 1am this morning my order was finally in production.  By 8am it was back in pre-production.  Guess they can't build computers OR web sites. 

Ordered my spring green Inspiron 1521 notebook on 8/28/07 and recieved it 09/14/07...two weeks ahead of the ESD. I guess I'm one of the lucky ones. Just letting people know there is hope!

If only I knew about these severe delays before I ordered.

If only Dell sales rep were honest about being able to meet my main criteria which was a Sept 21st delivery date.

 
If only CSR would stop misleading me after the order had taken place there would have been much less hassle and frustration.

e.g.

 5th September:

Customer: Will my order arrive before the 21st? My main priority is that this notebook arrives before then as I will be out of the country and unable to accept and use it after that date.

Sales rep: No, unfortunately it takes about 5 weeks for delivery.

Customer: OK, thanks for your honesty. I'll just purchase when I return. Thanks for telling me the truth so that I will not feel aggravated in waiting for an order that has an impossibility factor of arriving.

Reality:

Customer: Will my order arrive before the 21st? My main priority is that this notebook arrives before then as I will be out of the country and unable to accept and use it after that date.

Sales Rep: Of course it will. 7 to 10 days if you order today. Also if you upgrade to the XPS line you will have faster delivery. Yes, it will definately arrive on or before the 21st, I can guarantee you that. I promise.

 Customer: Ah, fantastic. Oh that's great. I'll do that. Here are my details.

 ....A few days after order processing

Customer: I've just received my order confirmation. You told me that my notebook would arrive before or on the 21st. My estimated delivery date here says 25th.

Sales Rep: Ah, yes, but your order will arrive on or before the 21st.

Customer: Could I just have it confirmed in writing that my order will arrive on or before the 21st.

 Sales Rep: No, I'm sorry I cannot do that. But you will definately receive it before the 21st.

 Customer: If it arrives after, I will have to cancel.

 Sales Rep: Don't worry, it will arrive by then.

Customer: Another sales rep contacted me to say it will not arrive before that date and it would be an impossiblity.

 Sales Rep: Which sales personel told you this? No, I can assure you, your order will arrive before or on the 21st.

 I'm very much aware now that it's very unlikely I will receive my order on the date I had been promised.

 I feel extremely let down as I had asked several times about my delivery date when the eventuality is that it has no chance of getting to me on time.

 In fact, I contacted CSR this morning to be told orders of the same notebook I had ordered takes 4/5 weeks. Why do CSR and sales rep have different estimated dates of delivery? Are sales rep encouraged to lie just to get you to order? Do they not understand that this will just cause more frustration and bad blood between Dell and its customers?

I had actually been intending to get another XPS product as a christmas gift after this first one. But I will not face the same blatant lies again.
 

I ordered a Flamingo Pink Inspiron 1720 on 8/2.  First ESD 8/31.  That seemed like a long time to me, but I was willing to wait as I was not in dire need of a new computer.  8/31 came and I received my dell-ay notice.  New ESD of 10/3!!  Today I called the status line and it is finally in boxing!!!  45 days.  Hopefully it will go from boxing to shipped very quickly.  The strangest part of this is that on 8/26 my daughter decided that she would like a new computer as well.  Ordered a Sunshine Yellow Insipron 1720 with basically the same specs as mine.  The order was shipped on 8/30 and arrived 8/31.  That was more like the time frame I am used to seeing from Dell.  For all you folks waiting on your pink computers, it looks like there finally might be some hope.  Good Luck!!

I ordered an XPS 2 laptop from Dell several years ago and had a decent experience so when I ordered my green Inspiron 1420 in August I never checked this blog or any others so had no idea about the delays. Right now Dell is telling me October 8th when it was supposed to be delivered September 11th. 

I'M GOING TO HAVE TO WAIT TWO MONTHS TO GET THIS STUPID DELL LAPTOP AND I'M SO MAD I COULD SCREAM!!!

I am going to school and need this laptop NOW!  Never again will I trust Dell with such an important item required by both my school and work.  As somebody earlier said the HONEYMOON IS OVER!

I'm probably going to just cancel and go with HP or Toshiba.

I to am just furious!!!

I ordered my Inspiron 1720 on August 31, with an estimated ship date of 9/27.  It has been in production since then, with no change in status until this morning.  It went from Production, to Shipped, with a delivery date of 9/19.  My ship date was moved up from 9/27 to today, 9/15. 

jet black, 2GB ram, 128MB NVIDIA, 160GB harddrive, N card, webcam, etc.

I guess there is hope.  I dont have a tracking number yet, but received an email from Dell stating that notebook has shipped. 

My first ESD is this week, and in a routine chat with a CSR, I was offered complimentary Next day shipping. I didn't even ask. This does not bode well for my order shipping on time. I think this is Dell's attempt to cushion the inevitable blow of delay.

On an unrelated note, it seems like Dell is trying to pad their perceived numbers by publishing a lot of comments that say "I finally got it" and losing a lot of the complaints. My past 2 comments are nowhere to be seen.

 For the record: 1721 Ruby Red, ordered 8/15 ESD: 9/20
 

What a surprise...

Today I received my weekly e-mails and phone messages leting me know that my daughter's order for a 1520 is again delayed for another week.  The shipping date (which I've come to understand is just the next date I can expect to be informed of another delay) is 9/21.  That's the day she leaves for college, two months after we ordered it, and six weeks after the original shipping date.

 What else can I say?

I made the mistake of visiting the Dell Outlet last night.  Seeing several examples of 1520's in midnight blue with the 7300 CPU being offered there while my daughter's is stuck in "pre-production" makes my blood boil.

It's becoming hard for me to hold on to the hope that Dell is well intentioned (but incompetent).  I'm starting to think that Dell might be letting newer orders (at higher prices) leapfrog the backlogged orders -- wanting us to cancel because they gave us too good a deal back in July.

I'm just furious!

I just received a notification today that my 1405 would be pushed back as well-- from 9/16 to 9/21, despite being told repeatedly by Carlos in the order modifications department that my computer will "definitely ship before the estimated date." This is the third official notification I've received, but the 5th delay I have encountered (my ESD was changed twice without any e-mail notification).

Of course, I'm at a loss as to whether or not I should consent to the delay or give up altogether. I ordered the laptop almost 50 days ago and it seems like the 1405s are never going to ship, even as people who ordered 1420s weeks after me are [finally] receiving theirs.

This is ridiculous. I'm fortunate enough that I have another computer I can bring back to school, but customers should not be forced to wait for weeks and weeks, then be given the run-around when they inquire about their orders.

Well, ordered my 1405 on August 1, just received my third delay.  Now they say it will ship on 9/21.  Why does that not fill me with hope?

1405
1G RAM
9 cell battery

What is going on with Dell, orders are shipped in date order, I ordered on 7/5, It was a yellow 1720, T7500, high res glossy, 256 MB 8600. I have been told the reason for the delay was screen, color, processor, don't know etc, etc, etc The delivery date backed up to 9-22 which was the 6th delay notification. UNBELIEVEABLE! I am going to get something else this is enough, I don't believe I will consider Dell for anything  again.

Used to be Dell dedicated customer.

Maggie,

 I'm not sure why the color looks different.  Maybe lighting?

I unfortunately ordered E1405 on 08/09/2007 (not 2006 fortunately).

Dell brutally changed est ship date to 10/25. I got good deal on this order (around 580 $ off). I would like users opinion if should I cancel the order or wait for it. The reason I want to cancel the order is I HATE DOING BUSINESS WITH DELL.

Please suggest.

PS. Looking at the forum it looks like all E1405 orders (must be low profit orders) are pushed back heavily.

- another Victim of Dell

My earlier post has yet to be puclished.

Ordered Insp 1520 Expresso Bron\wn on 8/3 with ESD of 8/18. Date moved to 8/27; 9/4; 9;27; 9;10; 9/27. I called and begged Dell to let me change the order to get it shipped with no success. I have greater than 15 hours on the phone and numerous emails trying to get a PC for my college freshman. I checked the website today and called to confirm and they tell me it shipped this morning. The did not bother to notify me. I only learned of the shipment when I logged on for the specs to try to duplicate my order with Gateway.

 I have read the posts from those who have received their wonderful computers and how it was worth the wait. A computer has never been produced that is worth Dell's treatment in this situation. I have used Dell computers exclusively for over 10 years and have recommended them to scores of people. This is my last Dell.

If one reads the entries in this blog, the one thing that is rather clear is that Dell just does not care. We are the little guys. And although we can threated any number of consequesnces, the only one that matters is to cancel your order if you can and refuse to purchase another one. I have two more kids haeaded for college, but they will not go with a Dell. I'll take my chances elsewhere. My two orders will not matter to Dell, but when the public collectively stops ordering Dell's they'll get the message. We need to encourage our kids to remember this treatment and to avoid Dell in the future. Eventually they'll get the message.

FYI to all: 

Order Date: Aug 04
Original ESD: Sep 04
Revised ESD: Oct 18 (notice of delay received Sep 04)
Actual Ship Date: Sep 12
System received: Sep 13

SYSTEM SPECS:

Ordered inspiron in July, still no sign of it, cancel my subscription.

 All my college friends ask, 'do you have a laptop for class?'

OKAY.....my final update! After 7 delays, I finally got my laptop which was ordered on June 26 (incidentally, it was the FIRST day that Dell released the 1420). Although I did not get the overnight shipping (as promised) OR the printer(as promised) OR the $100 credit(as promised), I did get the exact model I ordered.(THANK GOD because if I didn't, I probably would have snapped!). For those of you waiting for the pink 1420, it is an AWESOME machine. If you didn't read my earlier posts, I ordered the following:

Pink 1420 , 2 gig dual core, T7100, 160G SATA, integrated webcam, internal N-wireless, Nividia G-force video card,glossy WXGA 14.1", really all the bells and whistles. It took almost three months, but if you ordered these specs I can assure you that you will not be disappointed with the product. The paint is gorgeous, can't find a scratch or bubble anywhere. It is pretty light, much more "portable" than my E1505. It seems to get a bit hot on the left side, but overall I am very pleased with it. I wish I did not have to endure the endless drama to get it, but it is a good machine. For those of you waiting, I really feel for you- good luck and I hope you are just as pleased once the ordeal is over.

There is hope-- My computer has finally been delivered… almost two months….. it’s a flamingo pink 1420. Now I have to wait two days before I can go home from college to get it… Thanks for testing my patience dell…. And walking all over me… I appreciate it… I guess you're preparing me for the real worldJ

Happy day! My 1720 ordered on 7/17 was finally shipped today after about a 1/2 dozen delays. I guess the problems with the screens/brown finish/webcam is finally being resolved.

I got a great price on a great product during a bad time. Good luck to everyone else, hang in there!

It's not just laptops or desktops or displays or motherboards or
whatever....

Our very small nonprofit organization ordered a Dell 1800MP DLP
Projector on 05/23/07.  Weeks and weeks of delayed shipping notices have followed.

We've tried all possible offered supports options by phone and email and the web.

No one reached at Dell can seem to find any explanation about WHY we are delayed four months.

We just want someone at Dell to tell us the truth, give us a straight
story.

We bought this under a grant program deadline of 8/31/07 intending to use this for this for education programs this school year.

The latest automated notice offered 09/17/07 as a ship date.  We regard that date with deep cynicism at this point.

Dell's Small Business "Customer Care" has offered nothing more than
reiteration of the automated delayed shipping emails. 

We have trusted Dell with all of our computer needs over the past
many years. 

Even though we are a very small organization, this is significant to us.

Furthermore we have often recommended Dell to many people in our sphere of influence here in the NYC suburbs.

We are not comfortable doing that now.

This delivery lottery is driving me nuts.  If I get really bored over the weekend I might go through all these posts to see who got what, when, spec, colour, and see if I can work out what we all should have ordered.

 One thing's for sure, Dell won't tell you anything.

One thing I'd love to know that isn't clear though - where are you all?  A lot of you are clearly in the states and I am in the UK.  It would be very interesting to do the analysis on those lines.

If you feel like posting those details, I'll be watching ...

... unless I'm out at PC world ordering a Sony Vaio that is

Inspiron 1520 (Black)

Ordered  September 6, 2007 (through Dell's education channel).

Original ESD 9/28.

Actual Ship Date  9/8.

Received  9/11 (!)

The matte Black outer top cover tends to show fingerprints, but otherwise works great.

I got my midnight blue today.  

Very, very nice machine and it's a lot of fun to work with.  Although it's not the most important part, it looks terrific.

For anyone who has ordered Flamingo Pink... here's a forum with a thread just for you.... wait with others who realllllly feel your pain

http://forum.notebookreview.com/showthread.php?t=157646

Sweet  Jesus this thing is sooo nice. Ordered the Pink  1521 on July 21 finally got it on Tuesday September 11th and my printer came the same day.Then on Wednesday the rest of my order came.

This thing is beautiful and it's so fast and my outer case is not a paint which I'm very glad since some are saying theirs is chipped or bubbles under the paint. Mine has a rubber feel to it.

The only thing I had to complain about was the laptop turned out to be too big for my new carrying case. I ordered one that said it would fit up to a 16 inch laptop but I tryed to stuff it in there and it just would'nt fit so we pulled out the measureing tape and low and behold the laptop measures 17 inches instead of 15 like I  ordered oh well mine gain their loss. No biggie I just got online and ordered the same one just bigger.Funny it shipped the next day.

Plus they gave me a $50.00 and a $75.00 credit  for a total of $125.00 and I never asked for a penny.And I did get the free overnight shipping.

So to those of you still waiting believe me it is so worth the wait. You won't be disappointed when you get it. Good luck to all and Thanks Dell for finally getting me my laptop.....

Hallelujah, according to the 800# I'm now in shipping!!!

No tracking number yet, but it's on it's way to DHL.  Hopefully I'll get it tomorrow or Monday; if I receive the free overnight shipping I was promised.

Ordered Espresso Brown 1720 on 7/30:

ESD 8/20
ESD 8/28
ESD 9/5
ESD 9/10
ESD 9/17
ESD 10/1

bwb1

Wow,

I just read the article on Yahoo news that reported the bad customer service and delays. I was just about to order my son a new laptop and new laptops for my company. We have always had Dell's at home and I have tried keep them at my office but I have heard so many complaints about the CS reps in India. I am sorry to hear there are so many problems now. I guess it's time to move my business else where.

Ordered my notebook on 8/23/07 with an estimated ship date of 9/13/07.  It was a black case, no fancy colors, and I was not informed of a delay when I ORDERED THE PRODUCT.  Here is 9/13/07 and I just got an e-mail delaying it until 11/11/2007.  I also cancelled the order today, and it is the last chance I'll ever give this company.

    I guess the honey moon is over? I've ordered several computers from dell over the years and never had an issue so I guess it was finally time to come face to face with a good one. I ordered a new laptop for my wife in the middle of Aug. It wasnt until later that I noticed that these laptops were well delayed. Certainly there couldnt be that much delay for a product that is constantly advertised?

 Sure enough My ship date is today and today I received an email from customer support informing me that our new laptop was now delayed until Oct 15. Thats a full two months from the date of the order! Certainly 1000 dollars is a decent amount of money but in today's world of computers 1000 dollars buys us a lot of choices in laptops, dell was just someone I had always purchased thru.

 I called dell to inquire about the delay. The customer rep on the phone informed me that no, my ship date was still today and that my laptop should ship out by the end of the day. What? Why am I getting emails telling me one thing and a customer service rep telling me something else? I like many others was offered next day shipping on my order which I do appreciate, but if my order continutes to be delayed overnight shipping quickly becomes worthless.

Part of me is unhappy about the delays but I soon learned of these delays after my order and came to accept that, another part of me is upset to see what use to be a convenience (buying a computer thru Dell) has now turned into something to avoid. This certainly makes my next computer purchase harder because Dell has proven that they are indeed not the reliable company they once were.

 For what its worth I was not warned of an extensive delay in my order when I made my purchase.

If my order does not ship today I will cancel and i will take my business to another vendor.



 

have been waiting for my inspiron for nearly a month. finally read this post from dell and got some insight about what's going on in dell.

however, I do not fully understand one of the two main reasons for delays. I can accept the excuse due to screen supply shortage, it is, according to dell, hard to predict; but as for the paiting, it is a technical know-how issue, how can dell advertize their multi-color laptop anywhere while they are acutally only capable to make one color.

I believe dell has truly tested multi-color paiting technology before they put them upfront for sell. but i suspect dell detect some defect regarding the paiting shortly after they started selling. instead of doing another massive recall like what they did for battery, they decide to hold off to ship more units out. Who knows what the true issue is, i just heard many toys recalled recently...

well, hopefully, the delay exchanges better quality and safty.

This is my 2nd comment my 1420 came and its great. Dell did a great job on my computer. I think dell just ran into a snag and they seem to be getting things back or track. Its a company things gone wrong just like others.

Ordered a Pink 1420, Vista Home Premium on 07/19/07 received 09/10/07.

Computer started fine on 09/10, installed the software that I ordered with purchase:

LoJack, SpySweeper & Office Home and Student.

I had a conflict with LoJack and McAfee, which is noted in the LoJack install instructions, removed McAfee and installed Norton Internet Security, no conflict and system worked well.

On 09/11 when I turned system on received the dreaded Blue Screen of Death.

I worked with Dell all day 09/11 to resolve, was assured system was fixed, on 09/12 when system was turned on after being down all night Blue Screen of Death was there. I worked all day with Dell again trying to find problem and again was assured the problem was resolved. 09/13 turned computer on Blue Screen of Death was there again, spent three hours trying to resolve problem.

I was asked to reinstall Operating System, which I did but I seem to be missing additional software necessary to reinstall the Dell options that came with the computer!!!

At this point I stated I want a new computer!!! I will be receiving a new computer in 3-5 business days?

Meanwhile my daughter has been in college for two weeks already, what is another week to wait? 

I think I am one of the 1st!! Ordered on 7-15. This is my 3rd post submitted, hopefully they will actually post it! I guess I should not have used direct quotes from the CSR Chat promising my computer to ship by 9-7 then having another one tell me the next week that its not built!

Since then I have been delayed again. My printer and mouse bundle delayed even further.

I have sent the e-mail to cancel my printer and bundle pack. I hope my 1520 finally ships on 9-15 so I do not have to cancel it too.

It's a shame to do it because for the money I do think Dell is the best, I also was not as concerned about the delay time as others are that were in a real time jam for school. I'm sure that is a serious inconveniece for them. What does bug me is the customer service I have NOT received. I have been told to "change my order to a different color if I want it", "It's built and boxed" (1 hour later it was delayed again and on back oreder for parts). Customers are more likely to accept delays if you just explain the truth.

Well I had my shipping changed to Next Business Day because of all of the delays.  This shipping upgrade showed on my order page.

 Well my laptop shipped today, finally.  But it has been shipped via DHL Ground with an estmated delivery date of next Tuesday or Wednesday.  Not next business day service.

I can't speak for all screens but my 17 inch Glossy, High Resolution is Crystal Clear... I love it...

1720 w/ webcam and numeric keypad

Absolutely ridiculous. We placed our order August 8, and now I am looking at the 3rd revised shipping date - October 1? And I don't believe that, either. Each time the ship date approaches, it is revised again to a later date. I want better answers. And I want our laptop. My child was to have it for the beginning school year, but she may graduate before we ever see this thing. And she's in junior high!

I order my standard black Inspiron 1720 on Aug. 14.. Delivery date 17.09.

Yesterday, I got a Mail from Dell new delivery date  will be the 16. okt.

I called the Customer Support Center and asked for more Information  and for  a solutions to that problem. Shame on the person I talked to. No help, no more information, no solution. I can cancel my order or wait. This was the only help from the support center. I'm angry.

This was my first order to Dell. I'm not sure if I will place another one in future.

Ordered 1520 "red" , Printer and bundle on 7-15