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Joined on 07/09/2007 Posts: 17
Points: 1655
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Dear Mr. Hurd: Power and Cooling Has Sparked a Debate; Customers Want More Than Hot Air!

HP is busy promoting the company's "energy efficient" products, prompting customers to ask about our current generation of efficient solutions and plans for the future.  You may remember HP announced their "Dynamic Smart Cooling" product last November, but unfortunately, I can't tell you if it's "Dynamic" or "Smart" because the product isn't slated to be released until later this year.

Power and cooling are critical for customers to achieve their goal of taking maintenance to 30% of the IT budget and innovation to 70%, a topic we discussed in a previous post.  Therefore, in an attempt to fully understand HP's "Dynamic Smart Cooling" plans, I took a second to check out this HP promotional video.  The interviewees advocate that customers look at their data centers as a holistic "environment," an idea I wholeheartedly agree with.  However, HP's Paul Perez really caught my attention when he said:

"Up until now, in the IT industry, people have thought of servers as building blocks, and what is happening today, especially in the enterprise space, is that the building blocks are the data centers.  We figured out if we can make the data center efficient, then by definition, we're making the servers inside that data center efficient.  We're making the facilities equipment efficient as well.  So we've taken a very holistic approach that is end-to-end." 

The differences between the Dell and HP power and cooling approaches are in the details in how we address that holistic "environment."  Those differences are subtle but important-and, they're what customers are looking to understand.

HP's power and cooling strategy is anchored around "Dynamic Smart Cooling."  It's a system that looks to "reengineer the atmosphere" of the data center environment by dynamically controlling the output of computer room air conditioners (CRAC).  What HP won't tell you is "Dynamic Smart Cooling" is a complex, proprietary architecture that looks to lock-in customers and create IT complexity-a concept foreign to CIOs' and IT managers' goal of 30/70.  The "Dynamic Smart Cooling" strategy misses the boat by failing to look at the consumers of energy and sources of heat in the data center environment.

The three largest consumers of power in today's data center are 1) servers, 2) the overhead required to deliver power to those servers and other devices, and 3) the cooling systems used to cool the heat created from that power consumption.  "Dynamic Smart Cooling" proposes that customers look to address "data center warming" by reengineering the atmosphere of the data center environment instead of looking at the root cause.  The HP strategy fails to drive efficiencies where the power is being drawn, and the heat is being created.  By reducing the amount of power consumed by servers as well as other devices, customers require less consumption, less power delivery overhead and less power required to cool the environment.  It's a simple trickle-down effect that HP missed last week, has missed this week and will probably miss again later this year.  I wonder what Al Gore would think.       

The holistic approach I subscribe to is anchored in the technology that causes heat and requires cooling: the server.  So why doesn't HP's "holistic" approach do the same?  A quick look at the numbers will tell the story.

  • Dell's PowerEdge 2970 consumes 12% less power than HP's DL385 G2.
  • HP's c-Class BladeServer consumes 24% more power than Dell's PowerEdge 1955.  This advantage was confirmed in a comparative test outlining additional results, many of which I included in my last post.
  • Dell's industry first PowerEdge Energy Smart 1950, 2950, and 2970 increase this lead even further with up to 24% power savings when compared to HP's closest configuration.
  • In terms of cost savings, particularly in environments with 500 or more servers, this can equate to hundreds of dollars/server/year and a more efficient use of existing data center space. 

Bottom line: Dell servers or "building blocks" consume less power than HP's and we'll be extending this lead later in the year with the most power efficient rack and blade servers in the industry (which I briefly mentioned in my last post).   

Our holistic "datacenter environment" approach is simple.  It's anchored in the devices that must be powered and cooled, not in a complex, futuristic atmosphere reengineering technology with a catchy name.  While our definitions of "holistic" are different, Mr. Hurd, at least we can agree that customers must look at their entire data center when evaluating the best way to power and cool their environment.  In a following post, we'll discuss additional aspects of our holistic approach that helps customers reach their 30/70 goals today, not tomorrow. 

Over at HP's BladeWonk blog, Jason Newton had mentioned that Gary Thome is on vacation this week.  I'll weigh into the conversation there. Hopefully, Gary and I can pick up the discussion when he returns.

As always, feel free to comment on this post, head over to IdeaStorm to share your thoughts or blog about it on your own and tag it "Dell30/70" so we can find you and keep the conversation going.

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Elisa Larkin

I didn't order my Power Edge online, I called a Dell rep.  What did I get, a "promise" of a delivery time.  I was flying someone in to set up our server.  What did I get, the day before the order was "estimated" to ship, I called Dell Customer Service, where I spent 4 hours being transfered from one person to the next, not one of which could even tell me if it would ship on the estimate date.  Finally after many hours on hold, many transfers later, someone told me a part was on back order.  3 people promised to call the next morning to tell me if it would ship.  The next day, 3 hours on the phone, a new "estimated' ship date and out of pocket expenses in the thousands; I called HP.  They atleast pointed me to someone local to help me obtain a server.  I ended up with a comparable server, saved $1,000 and finally got a call from Dell; an automated system, saying my new "estimated" ship date was a week away (of course my IT guru would not be here then and I was not about to fly him back).  I requested my order be cancelled.  Then true to Dell's customer Un-service, I received a call the next day (after hours) saying my order had shipped, I cancelled in writing!  I told them I would refuse shipment and that I was 5 minutes away from taking out a full billboard ad stating Dell could not deliver on any promises and give out the HP number as they atleast helped me achieve my goals as a business.

Sorry, Dell, but my business will be elsewhere until you focus on customer service and train your personnel from the bottom up and top down.

 

Steve,

 

I'm glad that you've joined the conversation.  You're right; an open dialogue is in the best interests of all parties, particularly customers.  Therefore, I thought I'd take a quick second to address some of the points you brought up.

 

You correctly state that Dell's power and cooling strategy is anchored in the devices that need to be powered and cooled.  However, your assertion that this view reflects Dell's holistic power and cooling strategy is simply untrue.  As I mentioned in my post, I'll outline our holistic power and cooling approach that we're delivering today (including "savings at the rack level, virtualization, and the infrastructure") in an upcoming post.    

 

Simply put, the numbers I presented speak for themselves.  Without first focusing on the servers that require power and create heat, HP has missed a great opportunity to create a power and cooling trickle-down effect for its customers.  In addition to reengineering the data center atmosphere with proprietary architectures such as Thermal Zone Mapping and DSC, I'd recommend that HP take a closer look at the Proliant and c-Class Blade servers that are consuming more power, creating more heat and requiring additional infrastructure investments. 

 

Stay tuned, Steve.  As promised, I'll have more on this soon. By the way, I'd love a demo when DSC is ready.

 

Best,

Glenn Keels

 
Steve Cumings

When a friend of mine sent me this article a few days ago, I enjoyed reading that Glenn had taken the time to discuss HP's Dynamic Smart Cooling solution. The more discussion around reducing power consumption the better; however, for accuracy a few things should probably be cleared up:

Glenn first notes that "I can't tell you if it's "Dynamic" or "Smart" because the product isn't slated to be released until later". That's right, we've said all along that DSC will be available in late summer of this year. But perhaps he missed our press release on DSC and Thermal Zone Mapping, which was coincidentally published a few days before this blog article (http://www.hp.com/hpinfo/newsroom/press/2007/070725xa.html?jumpid=reg_R1002_USEN) that discussed work we've already done with DSC early adopter customers and partners - in fact, we specifically named our first US customer, Wachovia. Typically we show new technologies to customers before competitors, so it's not entirely surprising that we haven't given a demo to Glenn yet. Perhaps I'll meet him at an upcoming industry event and we can chat.

He next notes that "HP's power and cooling strategy is anchored around "Dynamic Smart Cooling," and correctly points out that a single approach is not holistic. He's right, it wouldn't be. But even though it's near and dear to my heart, HP's power and cooling strategy isn't anchored around DSC, or in fact any one technology, because that's not a total solution.

Our view is that reducing IT power and cooling demands requires technologies spanning from the power substation to the chip, and chip to the chiller - in other words, from the internal components of the server, all the way to the data center power and cooling infrastructure itself. This is the only way to address all opportunities to reduce IT power consumption, cooling requirements, and reduction of greenhouse gas emissions. Leaving out parts of the portfolio means missing out on some of the power reductions and savings.

The part I don't quite understand is that Glenn then describes the Dell approach, which is focused on just the servers - specifically, that Dell's holistic solution "is simple. It's anchored in the devices that must be powered and cooled." Remember, this is after stating earlier in the article that a single approach is not holistic. Isn't focusing on just the devices a single approach? What about savings at the rack level, and virtualization, and the infrastructure. IT power consumption in the data center is usually less than power consumption for cooling and infrastructure.

Anyway, the good news for you and HP is that we're about to start taking general orders for DSC deployments, and it's not limited to data centers running HP equipment. Chances are Dynamic Smart Cooling can drastically reduce the power consumption of your data center - even if you're running Dell servers. Now THAT is holistic.

Steve Cumings

Director, DSC

HP

 

I just cancelled my Dell Notebook order - after waiting 5 weeks for delievery. This is ridiculous. Don't take orders online with the expectation of rapid delievery, only to tell the customer after the order is taken and boked that there is a part shortage (supposedly no glass at all for the notebook screens.. come on!) - then 3 weeks later, delay it again for 3 weeks.

I am buying a stock notebook , off the shelf from a competitor.

One lost customer for good.

 

 
susie martin
Well atleast they talk about xps cause they dont address inspirons 1520 etc. cause we are in the same boat a guess a sinking boat. my orignal order on june 27 and still havent recieved now tell me aug 28. This is ridiculous
 

I can't add much more to this than has already been said.  I don't give you kudo's for this blog while the xps700 and m1330 people are still having issues.  So, for all the hot air you have blown about HP maybe you ought to look squarely at the problems you are having and face them. 

 Clear up all your own issues before you start tooting your horn as you have a long ways to go! 

 I can't believe you guys at Dell....sure hope Michael gets a good look at this blog and tries to get his own house in order before trying make HP look ridiculous.  Look within and see the enemy Dell...it's YOU!

 

What would be win-win-win is if Dell would be so kind as to deliver the notebook-notebook-notebook I ordered and paid for five (5) weeks ago.

I give a left nut about their pissing contest with HP in server-land.

 

Customers will learn more about IT products from the talk btw Dell and HP. And this two companies will alos learn more from each other. Actually, this is a Win-Win-Win situation, especially for customers.

Go ahead, Dell.

 

It's not exactly childish.

If you can't do additions, how can one expect you to do multiplication?

In this case, if Dell can't even get the basics of delivering a promising product such as M1330 to customers, how can one expect Dell to deliver anything else better?
 

 

Is it how Dell conceive responsibility and humility after (and still in the actuality) their shipping problem (not only for the M1330 but also the latest Vostro)?

Before criticizing other companies, start to do at least what you are supposed to do : focus on customers.

I don't even believe it. What a great communication! Dell, come on, what are you thinking? Even if what you say is right, do you think it makes you better? I don't think so. Being arrogant like this makes you even worse.

 
Ciao 

 Laurent

 

 

 
Brother Mana

Nicely done Glenn.

Nothing like going after HP (or anyone else) when your own house is FAR from being in order.

You and your customers would be better served if you spent the same level of effort attacking the internal problems at Dell as you did throwing stones at HP.

 How childish.  Now - lets stoke the M1330 fire :-)

 

 

 
Yeah nice one.. I think thats pot-kettle-black .. maybe HP should start a pr assault on your sham of a quality production system.



 

Customers Want More Than Hot Air!

 

TRUE! WE WANT OUR LAPTOPS DUDE

 

Wow - a lot of people can't seem to keep their childish comments about a consumer notebook product out of a post about enterprise servers.

 Do you guys always go into every meeting at work and raise the same point every time, whether it's relevant to the meeting or not?  Your bosses must love you...

 

Wow..here we can see how seriously Dell takes the comments from the blog and other sources.

After the debakle with your M1330 you are criticizing HP about delayed shipments?

Are you nuts or just arrogant?

I would say, juts quit this blog and do all your stuf like you do. And maybe we will not hear aynthing more from Dell sometime soon.

 
We already get plenty of "Hot Air" we can handle from delayed M1330 shipments. The "heat" is so bad, we can feel it even though the computer is thousand of miles away. I think Dell needs to address that "heat" problem first.
 
Really, is now the time Dell should be attacking other companies for not shipping products that they have announced?       
 

Wow!

Glad to be a Dell products user! I give my support to all the companies that fight over global warming!

 
Dang!  I thought for a second you were going to address the same issues on notebooks and desktops.  Cooling is an issue in all Dell products not just servers.