Direct2Dell

I really appreciate what Dell has done to the customers, especially regarding delays. Despite all the problems that might have, I still believe in Dell's highly qualified notebooks-computers

Hi, does anyone know if the delay thing is still going on? I ordered an xps m1330 system last wednesday, it hasn't been long says it is still in production. I don't know if that is normal but just curious if I will have to wait longer like all you did. It says it should ship by next friday.

why bluetooth dell latitude d520 cannot being used, even i already install all driver, checked in device manager. plz help me...

 Only ever purchased one Dell machine. As it happened it's run OK for about 3 years. But my experience with similar manufacturers hasn't been so good, once something goes wrong and it's out of warranty, you might as well buy a new machine.

Fortunately I have the ability to build one from components, and then on a basic computer everything is cheap enough to get replaced economically should it go wrong. 

WOW!!! I was actually thinking of ordering a laptop for my daughters graduation, but I think i might want to go to a chain store and just purchase something.  I remember when I bought a laptop from Dell two years ago, I paid for quick shipping (PAID) not free.. and it took a couple weeks.  They said the quick shipping was once it was ready to be mailed, not how quick I would get it. I actually got it two days before i was supposed to, but like the rest of the world, order pay for quick ship you expect it to ship out, but honestly? do they just make them when you order them?

Hi all,

I dont know where to post my comment for the new M1330 I had bought from DELL in Korea, so I think it is good for Dell to receive the complaints from customer and good for those who need the M1330 ASAP.

My order was no problem at all without the keyboard problem after 1 day using. Then I found that the big problem is the sound from the DVD loader and inside of the computer.

I was really annoyed with this sound. I mean the sound come from somewhere inside the mainboard or somewhere else in it. It sound like a mosquito flying sound next to your ear.

I hope that Dell can fix this problem soon for customer.

Another cons is the weight. If I went with SZ option at the first time, maybe I would not write these thing.

Anyway, hope for better.

I've ordered my M1330 1.5 month ago. Still waiting - New ETA - December. Seems improvement didn't reach Ireland yet.

You know it is shocking that here we are on October 3rd, and people are still having problems getting there computers.  I ordered mine in the beginning of July and did not receive it till the end of August.  I was really in the first batch of customers who had problems.  I figured that once I got mine things should just fall into place for everyone else.  However I see people are still not getting their computers in a timely manner.  I suggest everyone should report this incident to the BBB.  It will not solve the problem, but the more complaints that Dell gets the more they have to explain themselves.  Besides what else do you have to do since you are still waiting and want the computer, why not make Dell have do something.  Either way I really hope you all get your computers soon, and DELL apparently you are still giving the people that are still waiting the same tired excuses for your inability to perform.  I assure you all here that I got the same excuses you are getting and they are not warranted.  Obviously not because I have my computer.  DELL you have really gone down hill and if you plan to get back up major changes are going to need to be made at your organization.  Here is a list of things to change:

1.  Customer Service - The customer service department is really anything but.  They can not answer your questions, because no matter what they say they have no authority.  They are pawns of their managers and do and say what they are told.  This makes them unable to do anything for you.  Then they have the nerve to be mad at the customer because the "customer" is not getting answers but repeated lies.  Another thing, after waiting all of this time for my computer I get several calls at my home from your customer service department.  Finally when they catch me when I am at home they try to get me to spend almost $200 on an extended warranty.  Give me a break, yes I want to spend more money on something you took two months to deliver, very funny.

2.  Organizational Responsibility - Stop blaming your suppliers.  The problem is not your suppliers, the problem is you.  The problems that you are having stem from your companies inability to properly design and manufacture your product.  When you build a product next time make sure it works before you market it to the public.  Otherwise when people start ordering them you won't be able to deliver them.

3.   Business Sense - Since when does a company market a product they can not deliver.  The number one excuse I heard about why my computer was delayed was the "paint."  Now it maybe me but for some reason I would think if you were making a product you would learn how to paint it before you start selling them.  Then the response to that comment was that DELL could make them in small numbers but in large quantities there were quality issues.  Let me ask you a question.  How many of these computers did you expect to sell, 2?  DELL is a large corporation that sells all over the world.  Wouldn't you make sure you could paint large quantities of your product anyway?  Absolutely ridiculous. 

DELL everytime I talk about this it honestly makes me laugh that you actually want people to believe the nonsense that you are saying.  Maybe you think customers are inept, but you are not fooling me.  Oh well all I can say is if you really think that your current business model is working, please by all means continue, Sony, HP, Apple, etc. will thank you. 

Have a great day.

M1330 Saga Continues

Episode 3: The Redemption

Well after canning my first order and re-assessing the market a month later, I decided to give Dell another chance (primarily because ASUS have delayed their U3 release, HP don't make a 13.3 screen and the Sony SZ6's are STILL not in Australia.

Compared with my first experience this has been very different.

Initial Order 24-7-2007

estimated delivery dates

15-Aug, 24-Aug, 15-Sep, 1-Oct (pulled the pin and cancelled order)

re-Ordered 20-9-2007, was able to avoid the delay causing fingerprint reader (thanks to the web site actually telling me it would cause probs, nice improvement), but still ordered the 4GB memory, a faster proc (2.2GHz as opposed to the initially ordered 2.0GHz), a faster HDD (160GB 7200rpm), red case, LED Screen, AGN wireless, Bluetooth etc ........

est delivery date 2-Oct-2007, Order Status "Shipped from factory" on 23-9-2007, should be here in a day or two (making it a 6-7 day period from order to delivery!!!!). Now if that had happened for everyone in July we'd all be a darned sight happier and Dell would have sold millions of these beasties !!! 

Seems Dell have solved their manufacturing and supply chain issues, I just hope they've also solved their earlier reported build quality issues (I guess I'll find out shortly, Got the 3 year Complete Cover option just in case ;-)

And finally,

the price is lower, hard disk larger, hard disk faster and processor faster than my original order !!!

 Cheers...

Shoe

Prior to ordering my M1330, I checked out this blog. I had never had any shipping/delivery problems with Dell with past systems. I went ahead and ordered a fully loaded system on Sept. 5th (although skeptical) with an estimated ship date of Oct. 11th.

Although I have recieved past ship dates of one business month, I have never NOT have a system show up to my door within two business weeks.

It has now been two weeks and my order status is currently "in production",  in the boxing phase since Monday. I assumed that this would indicate a shipping date prior to Oct. 11th, but upon contacting Dell, I was politely told that no one at Dell can actually tell me anything further.

My question is: If the system has been built, then why does it need to be in the boxing phase untill Oct. 11th? (About 3 weeks after compleation)

My confidence in Dell is starting to slip... Based on all of your comments, I'm beginning to think that my September order will be my Christmas present! I'll give it another week before they loose my business.

I ordered my unit on 9/10.  Installed components include the LED backlit display and the black casing.  According to the order status page, it has shipped today (9/20).  I was worried about my unit after I ordered it from the website because of the horrific stories of delay.  Dell has yet to fail me - and it seems that their production lines have improved greatly.  I cannot wait for my 1330; at least it is on its way.

Delays reported on the site were reduced to three additional weeks for XPS here. And prices went up quite a bit. Nice move to convince me not to buy from Dell.

Bye bye.
 

After reading about shipping delays, etc, I decided to re-check ultraportable reviews, etc, online, but I could not find anything that came as highly reviewed as the M1330 that provided everything I needed.

 I finally bit the bullet and ordered it Sept 5, hoping to have it by Christmas.  I ordered a black unit, no LED (LCD?  I forget) screen and was given a ship date of 10/1/2007, which I noted skeptically, resolved to wait until Christmas.

 It shipped on 9/11!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Here (EU) Dell's site still says there are 6 additional weeks of delay.

Is there an estimate of when this issue will be competely solved? I won't order till I'm sure it's shipping in the usual times.

 

While I was not able to alter my order before it shipped - I wanted to post an update since Dell did get back to me and everything turned out fine!  I merely wanted to include the 4 cell battery along with the 9 cell, but neglected to order it at the time I placed the order. That was my mistake, but I tried for 2 weeks to get an answer if I could change the order (you cannot due to the normally short lead-time from order to shipment), but no one offered just to sell me a battery seperately.  At the end of last week, the accessories for the M1330 became available online and I was able to order a 6 Cell battery for only $30!! That is a lot cheaper than the $50 price over the 4 Cell offered when the system is initially built - an error perhaps?  Anyway I did order the 6 cell additional battery and then received a surprise that the XPS shipped on Friday and is actually out for delivery today (Monday!).  That's quite a bit sooner than the Oct. 1 estimated date. Also, Tom H. from Dell called me to follow up with my emails about trying to change the order - but I explained to him that everything turned out fine and this saga has a happy ending.

 So - it looks like the initial production problems with the M1330 have been somewhat resolved and orders are shipping - I understand there still may be a delay getting the LED screens, though.

Just a note concerning Dell's customer service:

Obviously Dell has had some recent problems concerning shipping schedules for certain products.  I was fortunate enough to get my M1330 two days prior to the original estimated shipping date.

Yesterday, I noticed that the USB cable for the TV tuner was missing from the package so I called Dell.  Guess what?  I received the cable about 18 hours after calling Dell.  A Dell representative also called me the day after delivery just to make sure that I had received the computer and if I had any questions or if he could be of any help.

 In short, my experience has been excellent, the reason that I have purchased about a dozen computers from Dell over the last several years.

I am confident that they will solve the current delivery problems soon, if they have'nt already done so.  It seems that just lately more people are getting their M1330's on or ahead of schedule.

Like Dennis (above), I too received by XPS M1330 today!  Ordered on Aug.10th, Est.ship date Sept.17th.  Mine was shipped 9/4/07 and received today 9/6/07.  I also kept checking the order status daily and on 9/1 it changed to shipped, then I got an e-mail that it was shipped on 9/4 (day after Labor Day). Computer came from Nashville TN (made in Malaysia on box) LoJack CD also came today from CA.  Timbuk bag in route from CA.  I ordered:

Tuxedo Black,2 GHz Intel Duo,2GB RAM, LED display and webcam,NVIDIA video card,160GB harddrive(5400RPM),Intel wireless N card,6 cell battery, NO fingerprint reader,BlueTooth. Also ordered extras of external modem, TV tuner and AC adapter.

I have been reading the blog every since I ordered and had to let everyone know the progress.  I am excited about it, tight little machine, I am typing on it now (there is an illusion of a bent keyboard, but IT IS flat.)  Vista seems OK with this Duo Core processor, we will see when I start to install my programs.

Hi All...  I have been reading all of the above postings, each day since I ordered my XPS M1330 back on 8/3...  I have been an IT manager for a Major Corporation for 20+ years and I have worked direct with Dell for over 10 years...  I ordered this XPS laptop for my personal use with several options that, at the time indicated, "May Delay Shipment"...  I ordered it with a Black Case and the main options ordered included the following...

• WLED Backlt LCD Screen with camera
• 128M NVDIA GeForce Video Card
• 2.2GHz/800Mhz Core 2 Duo Processor
• 4m L2 Cache
• 4GB DDR2 67MHz SDRAM
• 200GB 7200RPM SATA drive
• 8X DVD+/-RW Drive
• Intel 4965AGN Wireless Mini Card
• Verizon 5720 EVDO Wireless Mini Card
• Wireless 355 Bluetooth Module
• Integrated Sound Blaster Audigy
• Fingerprint reader
• 85WHr 9-Cell Lithium battery

Again, at the time I ordered this unit, several of these tems indicated "May Delay Shipmet".  These are not options that you would necessarily select if you were needing a quick shipment.  After I ordered the unit I receved and ESD of 9/13 (approx. 6 weeks AOE).  In all the years that I have worked with Dell professionally and peronally, they have always been better on the front end of communications than the back end, meaning, they are usually quick to provide a scheduled ship date, but rarely seem to communicate changes to the order via email to their customers.  So I have learned to check my orders status online regularly which they do keep up to date.  In "My Experience", Dell has almost always shipped earlier than their original schedule.  In this case two weeks earlier as the above referenced unit was shipped on 9/4 & received it today, approximately one month after the order was placed.  Could Dell improve their Customer Service Communcation??  Sure they could...  Are they any worse than any of their major competitors??  Not by a long shot...  As many of the other customers that hung in there and waited for their XPS Laptops have mentioned, it is an incredible unit and very much worth the wait...  So hang in there if you can, you will be glad that you did once your receive your system.

This is my fourth post and NONE have been put on line.  I persist.

 I was one of the few lucky ones that got an Black XPS 1330 within about 2 weeks.

 Screen went dead after just 10 minutes of use -- create tech support -- and two house calls later -- they replaced a crummy hinge cover, the screen, and the entire motherboard.

Eureka -- it finally works -- if the quality control had been as good as the old days - Mr. Dell might have made a profit on my purchase.

Got my M1330 yesterday, 2 days before the original estimated shipping date.  It's working beautifully.  It says that it's made in Malaysia, which may partially explain the delays that some people are experiencing.

If you can bear with the delays, I think you'll be delighted with the product.

Why on earth can't Dell do a simple modification to an order - especially considering the long delay for the XPS.  I ordered mine on August 24th, but made a simple error as I wanted the 9 cell 85Whr as well as the 4 cell 37Whr battery (which was only $20 more).  However, I can't get anyone to make that simple change and one person wanted to cancel my order and re-enter it which would mean another 2 week delay not to mention that the system has gone up price since my original order.

I have written and left numerous phone messages with the original order taker and he has not responded to either.  If it is this difficult to get a simple order changed (especially considering the long lead time and the fact I'm not changing anything on the computer itself), how difficult will it be to get technical assistance if needed.  For heaven's sake, what is wrong with this picture???

If anyone from Dell can get back to me with a simple and understandable answer, I would sure appreciate it!

I ordered my maxed-out Crimson M1330 (nearly $3,000.00) on July 26th and was given a delivery date of September 7th.

Last night at 11:55pm Dell sent me an email notifying me that the unit had been shipped next business day.  I just checked with DHL (8:30am) and the tracking information shows that it is already at the local DHL facility and scheduled for delivery by no later than 3:00 pm.

 Why the disparity in service between my order and so many others?  I don't know.  Maybe Dell is getting back to normal on the manufacture of this product, or maybe they're improving on their estimated delivery times.  Maybe for the dozens of customers that they have dissapointed on this blog there are hundreds, like me, who got what they ordered when they were told they would get it.

Now if the DHL truck just doesn't break down ...

HOW THE MIGHTY HAVE FALLEN... 

This is pathetic.  Absolutely pathetic. I ordered a tuxedo black system on 7/12, and STILL no laptop.  After 10+ support call of over 30 minutes, to off shore centers with no real-time access to part backorder info, I give up. 

 Next Stop: New SONY SZ6 Series
 

I order my XPS1330 on the 13 of July, first deliver date set to 9th of August. .... then rescheduled for the 3th of September and now again rescheduled for the 17th of October, which is more then 3 Months to deliver a notebook !!

wht a shame !! the spanish blog of Dell is still being censored by the moderator, 1/3 of my post were censored !! so seems to be we have no right to complaint ??!!

Dell told me I'd been receiving my order today, obviously .... nothing arrived ... another lie ...

Which will be out compensations for these constant delays and misunderstandings? nothing? Does Dell think they are above the law?

Anyway, I suggest the moderator at this forum to teach some rules about how to moderate a blog to his spanish spoken parter,

best regards

Well, I thought i won a lottery because I got my white M1330 one week before the ESD. 

After two months of waiting, I was so excited about it, played around with the beautiful machine until I found out that the finger print didn't work.  So, Dell sent a sloppy on-site technician to replaced the palm rest. 

He loosen up every screws and wires on the unit just to replace a palm rest then put everything back.  And when i saw the unit.  OH NO!  the computer was not the same... 

The key bord was uneven like a wave.  the little plastic cover was loosen on one side and under neat the machine another uneven cover.  

And the worst part was the finger print still not working so I spent three hours on the phone with a tech support and still not working.  So, I am sending it back for a replacement and had to compromised with a red color instead of white (discontinue).  

The rep promised me that I will get the replacement in five bussiness day.  If I don't get it by then, I am sure going to return instead of replace and go for a Sony TZ.   So I won a lottery then lost it in less than one week...

Good luck to everyone. 

Well I live in the uk and I ordered an m1330 on the 20th of august hopping to get it before I started university on the 15 of September but I will have to wait until the 4 of October which is well into my course. I just hope that they don't go and add on another month or two to the given date. Anyways for those of you who are still waiting for the m1330 I commend you as six weeks is the most I’m waiting for this notebook if it's not here by then I’m getting an apple notebook. My friend Samuel ordered his in July and is still waiting having been given two different dates.

I ordered my loaded crimson 1330 on July 29th and recieved a delivery date of 9/7 for the computer and 9/21 for the lojack.  I have already recieved the computer tote bag and Microsoft Maps/GPS.

I am a small business owner and have purchased about a dozen Dell desktops over the last several years and have been very satisfied.  But I am concerned about the delivery of the 1330 after reading the comments by others.

I'm hoping that out of many thousands of orders, the few comments on this site represent most of the Dell screwups and that the majority are being shipped in a reasonable amount of time.  Maybe I'm living in a fantasy world of denial, but I should know next week.

What seems most amazing to me is that, considering the great amount of dissatisfaction concerning their service, Dell is still hosting this forum.

Well, I am on a second delay for  e1405. I ordered on July 31st, estimate ship on August 23rd, then estimate ship on August 30th, and another estimate on September 16. I am a college student @ University of Texas, who need a laptop to draw, design, edit electronic circuits, and researches. Oh well, I guess they did not care about customer who are waiting right now.

I have been quoted 15 days as the next window of delivery time for my laptop. I ordered essentially the same machine as this follow above me (SSD, 9Cell batt.,etc.) The latest they say it will arrive is 15 days from yesterday. That puts the ship date at around Sept. 19 (if you count BUSINESS days). And I forgot all about Labor Day, so add another day, say Sept. 20th. The order went in on Monday, If the laptop ships by Sept. 20th 2007 it will be a delay of 58 days from the time the money cleared and Dell started fulfilling the order. That's 2 months. Isn't that how long it took for manufacturers to ship orders BEFORE Dell entered the market?

My, my, how times have changed.

I order XPS M1330 (Black, LED) on 27/7

1st EDD = 14 August

I receive a call from the customer service who say that it will be delivered early september.

Yesterday I open my order status, IT HAS BEEN MANUFACTURED!!!

Oh gosh, finally!! But I don't know when it will be delivered since the EDD in the order status website stated that it will be advised later.

I can't wait no longer to have the computer!!

One suggestion : Keep calling DELL, email the customer service regularly because as the customer we have paid a certain amount of money (which is not small). Ask compensation from them!!

Well, I did it! I cancelled my order today. This is after almost 2 months of waiting, and continually being put off by customer care. Twice being told my order would ship in 2 to 3 days, and twice being misinformed. I don't envy these people their jobs. They are taking all the heat for DELL's incompetence. If this trend continues, I can see this company going out of business in the next few years. I was really looking forward to getting this computer, and after hours on the phone with DELL I had heard enough garbage. I thought they were going to increase production. Stop advertising for something you can't provide. 

Sorry everyone, but I received my Crimson Red LED M1330 yesterday.  It was a journey, but it finally arrived.  To all those still waiting, i'm still here reading these and sharing the pain, but......

The M1330 is absolutely worth the wait, if you can.  I stocked up with the T7500, SSD drive, 4Gb RAM, etc.  It is a very well finished machine.

Screen:  Fantastic

Keyboard:  Excellent

Build:  Very firm and trustworthy

Software:  On the SSD, it was a hilarious experience to get the basics and find 1.29Gb free.  There was 10Gb aside for Recovery and 2.5Gb for something i'm not sure off.  Simple repartition and reformat and back to what I anticipated.

Battery:  Looks good so far.  The 9-cell has made the laptop about as heavy as I would be happy with.  I got about 3 hours out of it doing install tasks and baulked at about 45 more minutes left.  It really does make the laptop sit nicely.  The best thing about the way the battery sits is that it almost always points the vent out of trouble no matter where the laptop gets put down.

Slot Drive:  One of the many reasons I wanted this machine.  Has a bit of noise in the run-up, but still very compact and happy with it.

Power Supply:  The power supply/AC adaptor gets pretty hot so far.  Surprisingly hot, but i'll keep an eye on how it goes.

I agree that Dell should compensate people for having their money for a month or three, but also for their time.  Having AUD$4000 @18.95% for 3 months is worth at least AUD$250 in interest alone.  People from the beginning who now have to wait until October should be given considerable recompense by Dell.  Keep the pressure on!

Finally, the M1330 is a monumental machine.  Very, very highly recommended!

Thanks for nothing.

Thanks for getting my hopes up for a new, colorful, smart laptop.

Thanks for "accidentally" cancelling my order, even though we did EXACTLY what you said and contacted Dell saying we still wanted the laptop after it had been delayed.

Thanks for not admitting you were in the fault and doing nothing but making an entirely new order.

Thanks for giving me the lip service of "we'll expedite it," which obviously means nothing because I still haven't received my lap top (and I ordered on July 4th).

Thanks for extending my shipping date weekly instead of just giving me a straight up answer for when it would ACTUALLY be shipped.

Thanks for having me wait almost two months now.

Thanks for leaving me computerless in college because you said you would expedite it and it would get there in time.

Thanks for STILL highly advertising this product that you can't even meet the demands with now, let a lone if you receive more orders (and I'm sure you're telling them it will be more than a month before they may receive their order...doubt).

Most of all, thanks for nothing, Dell. You've just lost yet another customer.

finally got my white m1330 after order placed early july. 

i expected the grossy paint job is better than what it is.  on top of that there are two little tiny dents on it.  well i am going to live with it.

just found out that finger print reader is not working.  now i am waiting for a replacement of the palm rest.

To "Any one know" and "Shawn"

friend of mine just got a Sony Vaio TZ.  man....  he got it in only one week after order placed.  

the TZ is beautiful and everything work flawlessly.  he paid somewhat $300 more than i paid for m1330 with almost the same spec.

but let me tell you, is just like a comparison between Ford and Mercedez.

now i am so damn jealous...

Greetings to all!  I ordered my 2nd order of desktop last Aug 20 and everyday i check on status on it and this morning Aug 29th wednesday i just called the automated status check and it said my desktop has been *** SHIPPED***!!! Sweet potatoe! I just waited for 1 1/2 week and its shipped already! and it will be with me on aug 31 and today i just won a 3 dollar from megamillions wow lucky week for me i guess ^^ .  Anyway mine is just a desktop but its an xps gaming pc with agea physics which makes production much longer and i live in New York so i guess thats the reason why i got shorter production. Plus if you receive a 8 day extension to wait just give it more 8 days coz chances are it will be finished by that time since you guys waited for 2 months now.  Uve come a long way waiting... 8 days wont stop you now guys plus dell is cool pc. Just hang in there.

And also as an advice based on my experience.... I had a first order of a desktop before but it was cancelled because I kept on emailing dell customer service telling them that if i dnt get my computer on the estimated shipment date i will cancel my order and i did that for two times... I did those emails after i read this forums and read about massive delays... and i got punished for it! they cancelled my order ahahah. and so i called them and emailed them asking why they cancelled etc even if ddnt told them to cancel it. they just said there was misunderstanding and the only thing i could do is order a new one and get a new EST.... and so i did... and this time i emailed them with a more nicer tone for maybe 5 times letting them know i love dell and guess what.. they called at my phone and told me im getting a FREE printer 4 in 1 thing worth 100$ plus and overnight shipping free ehehe.   Dnt worry guys i know how it feels to wait and wait. I too was waiting for this thing and worst is i have no pc at my house now so i have to go to a cafe` all the time for internet. boring life without pc and internet at house im telling you.

Some of you might have cancelled now and bought from another store and thats good.. some of you are still waiting for that day of shipment and thats good too... because once you see your Little baby laptop status is SHIPPED... you know you have made it through the storm ehehe  :-)  Goodluck people! God bless all!

oder: 07/03

esp: 08/24

 Now esp: 09/26!

Well done 'July Customer'. Also ordered mine on July 2 also Red with led backlight but the latest delivery date I have is Oct 2. It does seem very strange that Dell dont seem to be keeping to order priority  in the deliveries. My order is still in "Preproduction" which it has been since July 8. The Indian call centre seems to believe that "Preproduction" is actually "Production", Dell dont seem to have explained that to them yet. This is a complete shambles.

Alan

I had to cancel my order.

I attempted to purchase an Inspiron 1420, Intel Core 2  Duo T5450 along with warranties and accessories for my daughter who's leaving for college tomorrow. Twice now, and on the delivery date, I've received emails sighting "unexpected delays" and new target dates for delivery. When your customer care rep called me, she agreed to insure next day delivery at no charge, but wasn't able to verify that it would be sent out the next day (today), and it wasn't.

We'll be purchasing a computer through retail services. My cancellation note follows, and sums up my experience:

Your inability to provide me with realistic time frames for production and delivery has caused my daughter significant hardship as she prepares to leave for her first year of college. From what I’ve read, you were aware that the delivery date that was first issued was not realistic. I would have preferred to be informed of that up front. This is a deceptive practice, and likely in violation of the law.

UK customer

ordered: 5th august 2007

estimated ship: 31st august 2007

today i received an e-mail saying new ship date: 12th october 2007!!

this is far to long to wait for my laptop. especially given the "5 week maximum wait" when i ordered it!
 

Canceled my order for the XPS-M1330 last week after several delays since placing the order end of June.  I ordered my MacBook on Friday along with a printer and the new Apple keyboard.

I received the printer and keyboard on MONDAY THIS WEEK and my laptop will be here TOMORROW (Thursday). 

LESS THAN ONE WEEK to get a brand new laptop through ONLINE ordering at APPLE and for LESS MONEY!

 I'm sorry but Dell owes each one of you people who are patiently waiting for your computers a major discount or store credit.  

I, myself could not wait any longer, my current laptop is on its last legs and I needed to switch over quickly.  Three months plus is NOT quick enough for me.  I just could not wait any longer. 

I STILL think Dell has NO business advertising a product if they cannot meet the demand.

i know i'm being a fool about this especially since school has already started, but i'm gonna wait.  only until friday.  unfortunately, i can't afford to go on another week of med school without a comp. if it was summer, i could wait since dell has shown good service before and an amazing laptop.   i'm really hoping it comes...if not, i'm off to apple.  i hear their new macbooks are AMAZING.
 

anyone get their pearl white xps m1330 yet?  i mistakenly picked that color... 

It's HERE!  Wow!  WOW!

I ordered the M1330 in early July, and my heart really sank when I discovered this blog and read posts from all the ticked off customers.  I was wondering if I was a dummy for waiting loyally.

This morning the M1330 arrived, and I'm in love!  LED backlighting makes for a crisp and very well-lit display.  Fingerprint reader works like a charm.   Crimson paint job looks great.  I should be working right now, but I'm about to fire up the Media Center and see how well it shares family photos and videos to a TV. 

WARNING: this Dell M1330 may be a temporary danger to your work productivity while you try out new features.  My work computer (a Toshiba notebook with a fan like a jet-engine) is getting a lot of "System Idle Process" time while I explore this wonderful Dell.  If you're at home when your M1330 arrives, give the dogs or cats a couple of days of food and a good petting before you open the box.

Wow!

-John

Forgot

 SEND THE MESSAGE TO THE WEB

DONT POST HERE ANYMORE, NOBODY IS GOING TO READ THIS

So go to the web communities and spread the message about what happened to you.

ordere 6/23, delivery date was set to 8/29, got a message on 8/16, new delivery date 10/11

 cu you guys at lenovo

Thank you Lionel and indeed the entire Dell Management / Production team. I appreciate you are trying your very best and doing everything you are capable of to provide computers to your customers. I appreciate it must be beyond your capabilitiues but hey, trying is all that counts and second place is good to (or is it third at the moment). I know you feel really really bad about not being able to provide computers in the pretty colours to people that need them so we'll do what we can to take the pressure off you to produce these computers. It's good to see all of you friends at HP, Sony and Apple who are willing to help take the burden off your weary, slender sloulders at this taxing time, so you should soon feel better and be more relaxed soon. Love and Kisses .... another ex-client"

Dear Michael DELL

I'm an expert at supply chain management.  Work for a Fortune 50 company.  Every new position at company has come with the request to fix the department, boost the people's morale, and get things running like they should be.

 Success rate:  100% (my reviews will vouch, average of almost 100% productivity increase each year in position, improved team morale, stong logical approach to solving issues with incredible team building/people skills)

I would offer you advise for the small price of delivering a green, Inspiron 1520 tomorrow as promised for last month.  However, seems to be one hurdle, you don't have anyone like me working for you.

Turbine

Dear Dell,

This is to inform you that i'm very upset with the carrier that you guys use, i'm here referring to DHL, first my XPS M1330 was on a delay and now that it's shipped after 2 months the DHL guy got it after 2 weeks and the lcd screen was broken. so when i called your customer care the rep said it will take another 8 days for the replacement.

Do you people think we have all the time in the world to spend just to buy a system? I mean if i'd have gone to HP or Apple store and have picked up a system from then and walk aways happily.

I'm just bringing this to you notice as I've heard that the market value of Dell is falling down, you guys must get these things fixed first to improve your share value.

Ah....August 28th, the day of truth.  Just got my email.  ain't it worderful!!!!  I don't know what the heck to say anymore

Last and only DELL laptop me or my kids will ever order.  DELL Inc.  take that!!!!  No more sales after this one for my family, ever!!!!!

You've lost us as customers because of your lies...Only reason we're waiting on this order is because it's more a pain in the rear to go to CC or BB or CUSA and figure out what to get in limited time before 9/5.  Ordered the cotton-picking thing on July 9!!!!!  But by God,  you screw with it one more time and I will convince everyone I work with, friends, family to never, ever buy DELL.  I will keep copies of all the notifications you sent to my email and forward them in chain letters.  Show people around the world how screwed up DELL and their supply chain is!  You push this date again and the chain emails will start.

VERY TRUTHFULLY (GO TO WEBSTER'S IF YOU DON'T UNDERSTAND THE WORD) YOURS 

TURBINE

My suggestion to Simon Brown, HB9DRV :

Buy a lottery ticket; you'll definitely win.
  

well, my XPS M1330 seems to be arriving next friday, meanwhile the spanish moderator in the Dell spanish blog continues blocking (censoring) all my post, seems to be her solution for the delays in the delivery of the XPS M1330, lets wait till next frinday ....

For whatever it's worth.... I ordered mine July 10th with almost all the high end / new features (Black Color) and was given an original shipping date of 8/27 and then recieved an e-mail on the 26th saying the the order has been shipped. So I will finally recieve the lap-top the 29th or 30th... Just a FYI! for people that at still waiting.

Thanks

Dear Dell,

It is 8/27/2007. I ordered my system on 8-16-2007. According to your web site (order page), there will be a ten (10) day delay because I selected the red option. However my estimated ship date is 9-24-2007. How does 10 days turn into 40 days? This does not make sense to me. This blog is supposed to convey honesty by Dell. Why not say to customers that selecting that option will delay their order 40 days -- before they order the system. That would be the honest thing to do. Why does Dell still have the false 10-day delay notice when Dell knows that this is simply not true?

Considering all, I believe Dell should compensate me for my patience and discount my order or risk losing this sale and me as a customer in the future.

I await your honest response.

Today I received my M1330 in red - for those who are suggesting cancelling I say don't - it really is worth waiting for.

Feedback from DELL could be better - my ESD is September 28th yet it arrived today - August 27th.

A very nice laptop.

In the past 4 years I have ordered from Dell a D400 for my business, a D600 for my wifes business, and two Dell desktop systems for my step-childrens school work. I based my purchase choices on the fact that I work on US government contracts that use Dell equipment. Not only have I had timely orders (1-2 weeks) but the customer support for the systems has been excellete. Having a hard drive failure on my work laptop, I was shipped a replacement with in 24 hours.

The life of my D400 is about at the end of its useful life and I was excited with the new M1330. Great reviews were listed in all the major computer mags. Great choices for configuation. It was light and small effont for travel and also serve as a desktop machine.

I ordered on line as usual on July 29. As of July 30 it is in production with a est shipping date of 9/7/2007. This shocked me at the delay in production. I have since reviewed several online forums on the M1330 and have been shocked at the varied ship dates. The response from Dell (or lack of) is even more shocking, via this site, the customer reps, automated phone systms, and just basic information from the Dell corporate level.

The fact that orders have been "lost", others have ordered later and recv'ed their orders earlier (as listed in this forum!) and ESD seem to increase when the orginal date arrives. This is not the dell that I know and have come to appreciate their sales and service.

I am a high end buyer of computer systems. When I place $2500 and higher I expect the company to be a least responsive with updates on my order. I would hope that this would reach the Dell Coportate Excutives, but after the customer sales and service I have witnessed I feel that it would be falling on deaf ears. I am also trying to run a business and expect my supplies to be responsive. Please prove me wrong!

Some suggestions for Dell to "Balance" the "delay in delivery"

- Anticipate Product move
- Forecast expected sales vs parts available well in advance
- Schedule the availability of resources necessary for manufacturing "on par" with new product release and product move anticipation
- Send an email to all the customers intimating them about the delay. By doing so you can prevent customers waiting impatiently for their product without any info about it. This will reduce the "Iration Rate" as the saying goes "Give an angry customer more than they ask for"....

Good Wishes...

Well, at least you are able to give you sincere opinions here. The spanish blog moderator censors almost all the comments in the blog, 4 of my complains were censored, and surely many many more, so take the advantage you have here to tell what you fell,

greetings

Why is Dell on commenting only on the issue invovling their XPS line of computers?  What about the Inspirons and the Inspiron customers?  There is an issue regarding the Inspiron computers too.  I ordered an Inspiron 1520 on July 25.  I haven't received it yet although it was promised on 8/17. I ordered this computer for my small business and I really need it.  When I called Dell all they can tell me is how sorry they are.  Sorry does not cut it.  Yes they are sorry.  I have ordered several computers from Dell in the past and I have never had a problem with Dell service  nor any of the computers.  I am totally disappointed and frustrated with this whole situation. 

I see a lot of people are canceling their orders, which is what I might end up doing because I for one do not want to wait 8 weeks as some of you have had to wait.  Totally ridiculous.   Dell knew they had an issue with one of their manufacturers, they should not have taken any orders for these new computers with these colored casings or in the alternative they should have at least advised the customer on the order date that there could be a delay in production and the approximate delay time so that the customer could make a quality decision at that time whether to place the order or not.  But to take all these orders knowing that they would not be able to fulfill their obligations is causing more headaches and frustrations for the customers as well as for Dell.  If they could not fulfill the order at least give us, the customer, an alternative choice.  Don't leave us, the customers, hanging like they have done with no end in sight. 

I want to know what is the company executives saying about this.  What are they thinking?  Are they just sitting up there on their high and mighty throne looking down and letting the CSR's take the brunt of this frustrating situation, who really don't know anything and can't tell you anything.  The CSR's that I have spoken to don't know a thing, except "I am sorry for the delay".  What are the exec's doing about this.  Are they feeling this situation.  Are they trying to rectify it?  What do they plan to offer to their customers who have had to wait weeks for a computer causing much headaches and frustrations?  Probably  nothing, but they want your money, don't they.

What a shame, What a shame, an awful shame.

The issue of why those of us who orderd a inspiron still hasn't been addressed.  When I called I was told it had something to do with the colors.  I ordered on July 17th and my ESD has been pushed back 3 times and is currenty Aug. 28th.  It is almost impossible to get a service rep on the phone and I have had no luck with the on line chat either.  I did get a response to an email but no real explanation was provided.  I can't believe a company of this size markeded a product that they didnt have the ability to deliver.  They are also still selling without a mention of the delay when an order is placed.

I ordered my red M1330 on 22 July via the Dell UK site.  I knew there was a 4-5 week lead time when I ordered - it said so on the site - and the estimated delivery day was 24 August - a long time to wait, but at least it was expected.  They took payment in full from my credit card on 13 August. 

When I checked the order status this morning, not only had the date of pre-processing moved from 22 July to 22 August, but the estimated delivery date had moved to 8 October, i.e. 11 weeks after my original order.

Of course the UK website (and the phone sales line) is still showing a 6 week lead time, i.e. telling new customers that if they order now they will get their laptop around 8 October.  Someone, if not everyone, is being lied to by Dell.

 I am furious that the money has been taken in full despite Dell's assurance that they only take money when shipping.  I note that Sony have released a nice shiny red CR-series laptop for £600 less than I've paid for the Dell. Very tempted to cancel the order.  If I don't get the promised call back from "Customer Care" (deliberate parentheses) today, I will for sure.

So much for Dell 2.0 - this is sharp practice in my book and a shoddy way to treat customers.

I ordered an Inspiron 1521 on July 16, original delivery date was August 2. I did get an email saying it was now going to ship on August 28th. Howver, the order status page still says August 2.

What's up Dell?

Worst online shopping experience! I placed my order on july 4, original estimating date was Aug. 6. They never contacted me to say there's gonna be a huge delay! i had to phone and find out more than 3 times to find the status of my order, and were given different information as to when. last time they said, i should get it no later than sept 4,  now they're telling me that the parts are not expected to come in til aug 31 and wont be shipped out until around sept. 11????? if i only knew that it's gonna be like this, i would've gotten a different laptop! Customer reps are not handling this well at all either! 

Original ship dat for my Inspiron (green) was 8/13, ordered on 7/20.

They bumped it to 8/28.

Yesterday (8/20) I got an e-mail that it had shipped on Sunday night.

Today (8/21) I have it in my hot little hands.

The delay wasn't fun, but the quicker-than-predicted turnaround after the delay, and the super fast shipping, was awesome. Can't wait to get home to check out all the bells and whistles. It's awful pretty.

   You can talk about delays in manufacturing and screens and colors all you want Dell but let’s face facts by looking at what you have on your website.  First I ordered the Flamingo Pink Inspiron 1420 Laptop this carries (according to your website) the highest delay in days of any of the colors 16 days.  I also ordered the Anti-glare, widescreen 14.1 inch display (1280X800) which carries a delay of 2 days.  None of the other parts of the computer are labeled as may delay your Inspiron 1420 ship date. 

   Now if I can do the math correctly that equates to a maximum possible delay of 18 days if it is handled one after the other.  Now I ordered my laptop on 7/10/2007 the original ship date was 7/26/2007.  Then like clock work on 7/27/2007 I got a delay to a new ship date of 8/2/2007.  I let it go and said it is only one more week.  Then again like clock work on 8/3/2007 it was delayed to the magic date that everyone seems to get of 8/28/2007.  Now a little more math Dell.  Taking out the first 11 BUSINESS DAYS I waited to the first original ship date of 7/26/2007 which is build time, to the 8/28/2007 magic ship date that is a total delay of 23 BUSINESS DAYS. 

   So explain this to me where did you get the 16 days for the color and the 2 days for the screen?  As far as I am concerned you really do not know when anything is going to ship.  But the best part of all of this is that you would actually let me order that laptop online knowing full well that people like me have been delayed over month for the exact same laptop.  This is a pathetic excuse for a company.  You continue to run commercial after commercial for the laptops you can not deliver, and continue to take orders from the poor unsuspecting customers that have not had the luxury of reading forums like this.  You should be ashamed.

   Oh and on top of all of this I have spoken to your so called customer SERVICE department on the other side of the world and found something interesting.  The day my order was delayed the second time to the magic ship date of 8/28/2007 I saw on the order status screen on your website that I had to agree to the delay and either accept it or choose to cancel the order due to the FTC regulations.  However before I did this I called customer service where I was told that it was the color of my laptop delaying my order and that I did not have to consent to keeping the order and it would not be canceled.  I however went back online and filled in the online check boxes to keep the order and my order is still in place.  Now I have read several comments on this forum about people’s orders being canceled and it seems that if you do not fill out the online order status confirmation, your customer service reps can do nothing about it.  I am sure that if I had listened to your customer service rep that my order would have been like many others and been canceled. Now that is what I call competent customer service.

Dell representatives lied!  There is no excuse to lie to a customer.  I placed and paid for my order on 24 July for a Inspiron 1521.  When the estimated shipping was overdue without an update, I called for a status.  A Dell representative returned my call and told me I would have a tracking number within two business days. Now my order is delayed again indefinately. I cannot get a straight and honest answer.  At the 6 week mark...I'll cancel and go elsewhere for my purchase. 

I'll never return to Dell.  Buyer Beware!

OK, i'm now at the end of my rope.   I ordered a white M1330 with LED screen on June 29th.   The original EDD was 8/2 and that was changed on 8/2 to 8/20.  

Two days ago I got a voice mail from a Dell CS rep saying that the white color is out of stock and I should call to cancel the order and place a new one of a different color (????!!!!).

I called Dell that same day and the CS rep told me she had no idea why someone left that message since as far as she could tell, my system was going to be shipped out within the next five days, as Dell was expecting to receive a batch of white covers.  

Well, I got another call today from that same CS rep today (the one who told me two days ago every thing was fine) telling me this time that  I should cancel the order because the White covers are out of stock (the same thing I was told 2 days ago by a different rep).

Dell, what's going on????    Do all your reps use the same computer system or do they work totally independently from each other??   Why can't you get your act together??   

Alex said that although Dell discontinued the white covers, they were going to honor everyone who ordered one prior to discontinuing it.    Cancelling the order means I need to re-order and be placed at the end of the queue.   I'm very angry.   This is just unbelievable!    Dell, stop treating your customers like dirt and get your act together.

Well, I'm optimistic that my $2000 1720 will arrive on time, tomorrow, since Dell hasn't changed the date. Yet, there's I have only one concern, how will that happen if Dell is still in the middle of "In Production". Well, if it does becomes late, I'll either cancell, unless I receive some serious compensation ($500 worth of goodies).

Plus, HP's offering the dv9500t with the same specs for a lot cheaper, and even though I'll reget this, but I might order the XPS 1730 when it comes out (if I cancell the 1720).

1/2 Price or I'm cancelling. Really disappointed.

I love how dell has slapped together this money maker without any regard for build quality.  Check out all the problems people are posting about...

http://www.obscurehideout.com/

It's a sad day for Dell loyalists...

For those of you like me that ordered the Dell XPS M1330, waited 6 weeks, was repeatedly lied to, hung up on, mislead, credit card charged without delivery, here is an alternative....

Fujitsu laptops are not as mainstream as Dell in the US, but I have used them for 5 years and I think they are better quality, better specs, and the best overall laptops.  Their best models don't get released in the US until 6 months or more, if at all, after Asia, Australia, and Europe but here's how I got mine....

I searched online and found www.mln.com.au in Australia.  They packaged and internationally shipped the Fujitsu Lifebook S6410p to me:
http://mln.com.au/product/?itemID=318&typeID=

It's the best computer I've ever owned with better specs than the Dell, and the service was excellent too.  If you're interested, cancel your Dell order and contact MLN in Australia on their site.  You won't be sorry.  I felt bad for some Dell staff that tried to help when I cancelled my order, but then after waiting a week for my credit card refund and Dell doing the same thing (ignoring and hanging up after 1 hour holding), I'm never buying from Dell again.  BEWARE - Their problems are becoming insurmountable and go deeper than just Customer Service - Read here: http://www.pcworld.com/article/id,135760/article.html

I'm really disturbed now because I noticed that my original order for a red M1330 (placed on 8/4 with and ESD of 8/28.

 I realized that the screen was not the one I wanted, so I called today and tried to get it fixed

 I'm now being told I have to cancel and re-order, giving me an ESD of 9/18) - due to the delay in producing the red color.

 I don't understand why Dell can't make modifications (even to shipping addresses according to the rep) without canceling the entire order! This makes no sense.

 Somebody from Customer Service should review these policies as they are quite frustrating and not customer friendly at all (nevermind the 45 minutes it took to get somebody on the line)!

Shelby

I feel your pain. They gave me an ESD of August 16 - 19. I ordered mine shortly after yours. I am guaranteeing that mine will be delayed further if they gave you ESD of August 28. I also got Inspiron 1721. They tell me it is the LCD screen that is delayed. What color did you pick? Mine is green.

So I order two Inspiron notebooks. One being a 1520 Intel, and the other 1721 AMD. I receive the 1520 less then two weeks later which is GREAT! Except it came without a power adapter. Good job with your check list before sending out packages. *golf clap*

 I got status on the 1721 notebook and was told of a 15 day delay. No problem I thought to myself. Its worth the wait. Meanwhile the sales agent told me she would keep me updated on any changes, or if the ship date changes. 13 days later, I checked in with her and she said there was going to be another 12 day delay. I was a little disappointed that she did not send me a message telling me of the further delay. So a few days pass and my estimated delivery date arrives. no word from her, I checked in with her again, and she tells me that it has been delayed another 20 business days. Each time telling me the same thing over and over when I tried to express my concern. For example, shipment date is subject to change, I will inform you of further changes or delays (which she has yet to get in contact with me first). The last email she thought it would be cute to add "etc" so she would not have to repeat the same sentence over and over.

Because i decided to go with the Dell financial I decided to ask when I will start getting billed for the Inspiron 1520. She delightfully informed me that I will have to start paying on both orders 30 days after the first one had been shipped, even though I have not even received the other order yet. I will be paying for something I do not even have yet.

 Is this allowed? Can someone give me a hint of some sort of light at the grimey looking dark tunnel.

Ugh!

I posted a reply yesterday and now it seems to be gone. That's not cool if they deleted it (I didn't say anything that hasn't been said before).

 I was on the fence about buying my M1330, so I spent an extra week thinking about it.

I didn't realize there was such a delay. Now I wish I had placed the order, since (at least in theory) it would have come one week sooner.

Ordered on 8/4. Estimated shipping date. 8/28. In red. 2.2 ghz.

We'll see what happens. If it gets pushed out, I'll (regrettably) go elsewhere. That's too long to wait.

It has been well worth the wait!!!

Thanks Dell!

I feel sorry for those who didn't have any patience to wait a few weeks for something that they would have been able to enjoy for years.

Ordered : 06/29. Latest EDD quoted by a rep on the phone 09/17. I Cancelled.

What annoyed me the most is not really the delay, I could have lived with that. It was the lack of communication, the lies, the early charging of my credit card (when Dell says they only charge on shipping) ...

When I think about it, I only had good experiences with the Dell hardware, but my 3 orders have been catastrophic :
- my first laptop has been delayed one month, and thus sent with the newer wifi card (alas not the linux compatible one I ordered)

- my wide screen was shipped to the wrong address ( despite all my calls to get the address corrected ). I'm lucky to have honest neighbors.

- and now I had to cancel the XPS M1330 ... I was simply tired of dealing with Dell ( and of course, I still couldn't get the old wrong address from the previous order corrected ).

 

I tried to cancel my order but they told me that it would take 20 labor days, so I can’t buy other notebook in that time, so I will wait and expect they send some kind of gift for all the trouble caused.