Direct2Dell

I really appreciate what Dell has done to the customers, especially regarding delays. Despite all the problems that might have, I still believe in Dell's highly qualified notebooks-computers

Hi, does anyone know if the delay thing is still going on? I ordered an xps m1330 system last wednesday, it hasn't been long says it is still in production. I don't know if that is normal but just curious if I will have to wait longer like all you did. It says it should ship by next friday.

why bluetooth dell latitude d520 cannot being used, even i already install all driver, checked in device manager. plz help me...

 Only ever purchased one Dell machine. As it happened it's run OK for about 3 years. But my experience with similar manufacturers hasn't been so good, once something goes wrong and it's out of warranty, you might as well buy a new machine.

Fortunately I have the ability to build one from components, and then on a basic computer everything is cheap enough to get replaced economically should it go wrong. 

WOW!!! I was actually thinking of ordering a laptop for my daughters graduation, but I think i might want to go to a chain store and just purchase something.  I remember when I bought a laptop from Dell two years ago, I paid for quick shipping (PAID) not free.. and it took a couple weeks.  They said the quick shipping was once it was ready to be mailed, not how quick I would get it. I actually got it two days before i was supposed to, but like the rest of the world, order pay for quick ship you expect it to ship out, but honestly? do they just make them when you order them?

Hi all,

I dont know where to post my comment for the new M1330 I had bought from DELL in Korea, so I think it is good for Dell to receive the complaints from customer and good for those who need the M1330 ASAP.

My order was no problem at all without the keyboard problem after 1 day using. Then I found that the big problem is the sound from the DVD loader and inside of the computer.

I was really annoyed with this sound. I mean the sound come from somewhere inside the mainboard or somewhere else in it. It sound like a mosquito flying sound next to your ear.

I hope that Dell can fix this problem soon for customer.

Another cons is the weight. If I went with SZ option at the first time, maybe I would not write these thing.

Anyway, hope for better.

I've ordered my M1330 1.5 month ago. Still waiting - New ETA - December. Seems improvement didn't reach Ireland yet.

You know it is shocking that here we are on October 3rd, and people are still having problems getting there computers.  I ordered mine in the beginning of July and did not receive it till the end of August.  I was really in the first batch of customers who had problems.  I figured that once I got mine things should just fall into place for everyone else.  However I see people are still not getting their computers in a timely manner.  I suggest everyone should report this incident to the BBB.  It will not solve the problem, but the more complaints that Dell gets the more they have to explain themselves.  Besides what else do you have to do since you are still waiting and want the computer, why not make Dell have do something.  Either way I really hope you all get your computers soon, and DELL apparently you are still giving the people that are still waiting the same tired excuses for your inability to perform.  I assure you all here that I got the same excuses you are getting and they are not warranted.  Obviously not because I have my computer.  DELL you have really gone down hill and if you plan to get back up major changes are going to need to be made at your organization.  Here is a list of things to change:

1.  Customer Service - The customer service department is really anything but.  They can not answer your questions, because no matter what they say they have no authority.  They are pawns of their managers and do and say what they are told.  This makes them unable to do anything for you.  Then they have the nerve to be mad at the customer because the "customer" is not getting answers but repeated lies.  Another thing, after waiting all of this time for my computer I get several calls at my home from your customer service department.  Finally when they catch me when I am at home they try to get me to spend almost $200 on an extended warranty.  Give me a break, yes I want to spend more money on something you took two months to deliver, very funny.

2.  Organizational Responsibility - Stop blaming your suppliers.  The problem is not your suppliers, the problem is you.  The problems that you are having stem from your companies inability to properly design and manufacture your product.  When you build a product next time make sure it works before you market it to the public.  Otherwise when people start ordering them you won't be able to deliver them.

3.   Business Sense - Since when does a company market a product they can not deliver.  The number one excuse I heard about why my computer was delayed was the "paint."  Now it maybe me but for some reason I would think if you were making a product you would learn how to paint it before you start selling them.  Then the response to that comment was that DELL could make them in small numbers but in large quantities there were quality issues.  Let me ask you a question.  How many of these computers did you expect to sell, 2?  DELL is a large corporation that sells all over the world.  Wouldn't you make sure you could paint large quantities of your product anyway?  Absolutely ridiculous. 

DELL everytime I talk about this it honestly makes me laugh that you actually want people to believe the nonsense that you are saying.  Maybe you think customers are inept, but you are not fooling me.  Oh well all I can say is if you really think that your current business model is working, please by all means continue, Sony, HP, Apple, etc. will thank you. 

Have a great day.

M1330 Saga Continues

Episode 3: The Redemption

Well after canning my first order and re-assessing the market a month later, I decided to give Dell another chance (primarily because ASUS have delayed their U3 release, HP don't make a 13.3 screen and the Sony SZ6's are STILL not in Australia.

Compared with my first experience this has been very different.

Initial Order 24-7-2007

estimated delivery dates

15-Aug, 24-Aug, 15-Sep, 1-Oct (pulled the pin and cancelled order)

re-Ordered 20-9-2007, was able to avoid the delay causing fingerprint reader (thanks to the web site actually telling me it would cause probs, nice improvement), but still ordered the 4GB memory, a faster proc (2.2GHz as opposed to the initially ordered 2.0GHz), a faster HDD (160GB 7200rpm), red case, LED Screen, AGN wireless, Bluetooth etc ........

est delivery date 2-Oct-2007, Order Status "Shipped from factory" on 23-9-2007, should be here in a day or two (making it a 6-7 day period from order to delivery!!!!). Now if that had happened for everyone in July we'd all be a darned sight happier and Dell would have sold millions of these beasties !!! 

Seems Dell have solved their manufacturing and supply chain issues, I just hope they've also solved their earlier reported build quality issues (I guess I'll find out shortly, Got the 3 year Complete Cover option just in case ;-)

And finally,

the price is lower, hard disk larger, hard disk faster and processor faster than my original order !!!

 Cheers...

Shoe

Prior to ordering my M1330, I checked out this blog. I had never had any shipping/delivery problems with Dell with past systems. I went ahead and ordered a fully loaded system on Sept. 5th (although skeptical) with an estimated ship date of Oct. 11th.

Although I have recieved past ship dates of one business month, I have never NOT have a system show up to my door within two business weeks.

It has now been two weeks and my order status is currently "in production",  in the boxing phase since Monday. I assumed that this would indicate a shipping date prior to Oct. 11th, but upon contacting Dell, I was politely told that no one at Dell can actually tell me anything further.

My question is: If the system has been built, then why does it need to be in the boxing phase untill Oct. 11th? (About 3 weeks after compleation)

My confidence in Dell is starting to slip... Based on all of your comments, I'm beginning to think that my September order will be my Christmas present! I'll give it another week before they loose my business.

I ordered my unit on 9/10.  Installed components include the LED backlit display and the black casing.  According to the order status page, it has shipped today (9/20).  I was worried about my unit after I ordered it from the website because of the horrific stories of delay.  Dell has yet to fail me - and it seems that their production lines have improved greatly.  I cannot wait for my 1330; at least it is on its way.

Delays reported on the site were reduced to three additional weeks for XPS here. And prices went up quite a bit. Nice move to convince me not to buy from Dell.

Bye bye.
 

After reading about shipping delays, etc, I decided to re-check ultraportable reviews, etc, online, but I could not find anything that came as highly reviewed as the M1330 that provided everything I needed.

 I finally bit the bullet and ordered it Sept 5, hoping to have it by Christmas.  I ordered a black unit, no LED (LCD?  I forget) screen and was given a ship date of 10/1/2007, which I noted skeptically, resolved to wait until Christmas.

 It shipped on 9/11!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Here (EU) Dell's site still says there are 6 additional weeks of delay.

Is there an estimate of when this issue will be competely solved? I won't order till I'm sure it's shipping in the usual times.

 

While I was not able to alter my order before it shipped - I wanted to post an update since Dell did get back to me and everything turned out fine!  I merely wanted to include the 4 cell battery along with the 9 cell, but neglected to order it at the time I placed the order. That was my mistake, but I tried for 2 weeks to get an answer if I could change the order (you cannot due to the normally short lead-time from order to shipment), but no one offered just to sell me a battery seperately.  At the end of last week, the accessories for the M1330 became available online and I was able to order a 6 Cell battery for only $30!! That is a lot cheaper than the $50 price over the 4 Cell offered when the system is initially built - an error perhaps?  Anyway I did order the 6 cell additional battery and then received a surprise that the XPS shipped on Friday and is actually out for delivery today (Monday!).  That's quite a bit sooner than the Oct. 1 estimated date. Also, Tom H. from Dell called me to follow up with my emails about trying to change the order - but I explained to him that everything turned out fine and this saga has a happy ending.

 So - it looks like the initial production problems with the M1330 have been somewhat resolved and orders are shipping - I understand there still may be a delay getting the LED screens, though.

Just a note concerning Dell's customer service:

Obviously Dell has had some recent problems concerning shipping schedules for certain products.  I was fortunate enough to get my M1330 two days prior to the original estimated shipping date.

Yesterday, I noticed that the USB cable for the TV tuner was missing from the package so I called Dell.  Guess what?  I received the cable about 18 hours after calling Dell.  A Dell representative also called me the day after delivery just to make sure that I had received the computer and if I had any questions or if he could be of any help.

 In short, my experience has been excellent, the reason that I have purchased about a dozen computers from Dell over the last several years.

I am confident that they will solve the current delivery problems soon, if they have'nt already done so.  It seems that just lately more people are getting their M1330's on or ahead of schedule.

Like Dennis (above), I too received by XPS M1330 today!  Ordered on Aug.10th, Est.ship date Sept.17th.  Mine was shipped 9/4/07 and received today 9/6/07.  I also kept checking the order status daily and on 9/1 it changed to shipped, then I got an e-mail that it was shipped on 9/4 (day after Labor Day). Computer came from Nashville TN (made in Malaysia on box) LoJack CD also came today from CA.  Timbuk bag in route from CA.  I ordered:

Tuxedo Black,2 GHz Intel Duo,2GB RAM, LED display and webcam,NVIDIA video card,160GB harddrive(5400RPM),Intel wireless N card,6 cell battery, NO fingerprint reader,BlueTooth. Also ordered extras of external modem, TV tuner and AC adapter.

I have been reading the blog every since I ordered and had to let everyone know the progress.  I am excited about it, tight little machine, I am typing on it now (there is an illusion of a bent keyboard, but IT IS flat.)  Vista seems OK with this Duo Core processor, we will see when I start to install my programs.

Hi All...  I have been reading all of the above postings, each day since I ordered my XPS M1330 back on 8/3...  I have been an IT manager for a Major Corporation for 20+ years and I have worked direct with Dell for over 10 years...  I ordered this XPS laptop for my personal use with several options that, at the time indicated, "May Delay Shipment"...  I ordered it with a Black Case and the main options ordered included the following...

• WLED Backlt LCD Screen with camera
• 128M NVDIA GeForce Video Card
• 2.2GHz/800Mhz Core 2 Duo Processor
• 4m L2 Cache
• 4GB DDR2 67MHz SDRAM
• 200GB 7200RPM SATA drive
• 8X DVD+/-RW Drive
• Intel 4965AGN Wireless Mini Card
• Verizon 5720 EVDO Wireless Mini Card
• Wireless 355 Bluetooth Module
• Integrated Sound Blaster Audigy
• Fingerprint reader
• 85WHr 9-Cell Lithium battery

Again, at the time I ordered this unit, several of these tems indicated "May Delay Shipmet".  These are not options that you would necessarily select if you were needing a quick shipment.  After I ordered the unit I receved and ESD of 9/13 (approx. 6 weeks AOE).  In all the years that I have worked with Dell professionally and peronally, they have always been better on the front end of communications than the back end, meaning, they are usually quick to provide a scheduled ship date, but rarely seem to communicate changes to the order via email to their customers.  So I have learned to check my orders status online regularly which they do keep up to date.  In "My Experience", Dell has almost always shipped earlier than their original schedule.  In this case two weeks earlier as the above referenced unit was shipped on 9/4 & received it today, approximately one month after the order was placed.  Could Dell improve their Customer Service Communcation??  Sure they could...  Are they any worse than any of their major competitors??  Not by a long shot...  As many of the other customers that hung in there and waited for their XPS Laptops have mentioned, it is an incredible unit and very much worth the wait...  So hang in there if you can, you will be glad that you did once your receive your system.

This is my fourth post and NONE have been put on line.  I persist.

 I was one of the few lucky ones that got an Black XPS 1330 within about 2 weeks.

 Screen went dead after just 10 minutes of use -- create tech support -- and two house calls later -- they replaced a crummy hinge cover, the screen, and the entire motherboard.

Eureka -- it finally works -- if the quality control had been as good as the old days - Mr. Dell might have made a profit on my purchase.

Got my M1330 yesterday, 2 days before the original estimated shipping date.  It's working beautifully.  It says that it's made in Malaysia, which may partially explain the delays that some people are experiencing.

If you can bear with the delays, I think you'll be delighted with the product.

Why on earth can't Dell do a simple modification to an order - especially considering the long delay for the XPS.  I ordered mine on August 24th, but made a simple error as I wanted the 9 cell 85Whr as well as the 4 cell 37Whr battery (which was only $20 more).  However, I can't get anyone to make that simple change and one person wanted to cancel my order and re-enter it which would mean another 2 week delay not to mention that the system has gone up price since my original order.

I have written and left numerous phone messages with the original order taker and he has not responded to either.  If it is this difficult to get a simple order changed (especially considering the long lead time and the fact I'm not changing anything on the computer itself), how difficult will it be to get technical assistance if needed.  For heaven's sake, what is wrong with this picture???

If anyone from Dell can get back to me with a simple and understandable answer, I would sure appreciate it!

I ordered my maxed-out Crimson M1330 (nearly $3,000.00) on July 26th and was given a delivery date of September 7th.

Last night at 11:55pm Dell sent me an email notifying me that the unit had been shipped next business day.  I just checked with DHL (8:30am) and the tracking information shows that it is already at the local DHL facility and scheduled for delivery by no later than 3:00 pm.

 Why the disparity in service between my order and so many others?  I don't know.  Maybe Dell is getting back to normal on the manufacture of this product, or maybe they're improving on their estimated delivery times.  Maybe for the dozens of customers that they have dissapointed on this blog there are hundreds, like me, who got what they ordered when they were told they would get it.

Now if the DHL truck just doesn't break down ...

HOW THE MIGHTY HAVE FALLEN... 

This is pathetic.  Absolutely pathetic. I ordered a tuxedo black system on 7/12, and STILL no laptop.  After 10+ support call of over 30 minutes, to off shore centers with no real-time access to part backorder info, I give up. 

 Next Stop: New SONY SZ6 Series
 

I order my XPS1330 on the 13 of July, first deliver date set to 9th of August. .... then rescheduled for the 3th of September and now again rescheduled for the 17th of October, which is more then 3 Months to deliver a notebook !!

wht a shame !! the spanish blog of Dell is still being censored by the moderator, 1/3 of my post were censored !! so seems to be we have no right to complaint ??!!

Dell told me I'd been receiving my order today, obviously .... nothing arrived ... another lie ...

Which will be out compensations for these constant delays and misunderstandings? nothing? Does Dell think they are above the law?

Anyway, I suggest the moderator at this forum to teach some rules about how to moderate a blog to his spanish spoken parter,

best regards

Well, I thought i won a lottery because I got my white M1330 one week before the ESD. 

After two months of waiting, I was so excited about it, played around with the beautiful machine until I found out that the finger print didn't work.  So, Dell sent a sloppy on-site technician to replaced the palm rest. 

He loosen up every screws and wires on the unit just to replace a palm rest then put everything back.  And when i saw the unit.  OH NO!  the computer was not the same... 

The key bord was uneven like a wave.  the little plastic cover was loosen on one side and under neat the machine another uneven cover.  

And the worst part was the finger print still not working so I spent three hours on the phone with a tech support and still not working.  So, I am sending it back for a replacement and had to compromised with a red color instead of white (discontinue).  

The rep promised me that I will get the replacement in five bussiness day.  If I don't get it by then, I am sure going to return instead of replace and go for a Sony TZ.   So I won a lottery then lost it in less than one week...

Good luck to everyone. 

Well I live in the uk and I ordered an m1330 on the 20th of august hopping to get it before I started university on the 15 of September but I will have to wait until the 4 of October which is well into my course. I just hope that they don't go and add on another month or two to the given date. Anyways for those of you who are still waiting for the m1330 I commend you as six weeks is the most I’m waiting for this notebook if it's not here by then I’m getting an apple notebook. My friend Samuel ordered his in July and is still waiting having been given two different dates.

I ordered my loaded crimson 1330 on July 29th and recieved a delivery date of 9/7 for the computer and 9/21 for the lojack.  I have already recieved the computer tote bag and Microsoft Maps/GPS.

I am a small business owner and have purchased about a dozen Dell desktops over the last several years and have been very satisfied.  But I am concerned about the delivery of the 1330 after reading the comments by others.

I'm hoping that out of many thousands of orders, the few comments on this site represent most of the Dell screwups and that the majority are being shipped in a reasonable amount of time.  Maybe I'm living in a fantasy world of denial, but I should know next week.

What seems most amazing to me is that, considering the great amount of dissatisfaction concerning their service, Dell is still hosting this forum.

Well, I am on a second delay for  e1405. I ordered on July 31st, estimate ship on August 23rd, then estimate ship on August 30th, and another estimate on September 16. I am a college student @ University of Texas, who need a laptop to draw, design, edit electronic circuits, and researches. Oh well, I guess they did not care about customer who are waiting right now.

I have been quoted 15 days as the next window of delivery time for my laptop. I ordered essentially the same machine as this follow above me (SSD, 9Cell batt.,etc.) The latest they say it will arrive is 15 days from yesterday. That puts the ship date at around Sept. 19 (if you count BUSINESS days). And I forgot all about Labor Day, so add another day, say Sept. 20th. The order went in on Monday, If the laptop ships by Sept. 20th 2007 it will be a delay of 58 days from the time the money cleared and Dell started fulfilling the order. That's 2 months. Isn't that how long it took for manufacturers to ship orders BEFORE Dell entered the market?

My, my, how times have changed.

I order XPS M1330 (Black, LED) on 27/7

1st EDD = 14 August

I receive a call from the customer service who say that it will be delivered early september.

Yesterday I open my order status, IT HAS BEEN MANUFACTURED!!!

Oh gosh, finally!! But I don't know when it will be delivered since the EDD in the order status website stated that it will be advised later.

I can't wait no longer to have the computer!!

One suggestion : Keep calling DELL, email the customer service regularly because as the customer we have paid a certain amount of money (which is not small). Ask compensation from them!!

Well, I did it! I cancelled my order today. This is after almost 2 months of waiting, and continually being put off by customer care. Twice being told my order would ship in 2 to 3 days, and twice being misinformed. I don't envy these people their jobs. They are taking all the heat for DELL's incompetence. If this trend continues, I can see this company going out of business in the next few years. I was really looking forward to getting this computer, and after hours on the phone with DELL I had heard enough garbage. I thought they were going to increase production. Stop advertising for something you can't provide. 

Sorry everyone, but I received my Crimson Red LED M1330 yesterday.  It was a journey, but it finally arrived.  To all those still waiting, i'm still here reading these and sharing the pain, but......

The M1330 is absolutely worth the wait, if you can.  I stocked up with the T7500, SSD drive, 4Gb RAM, etc.  It is a very well finished machine.

Screen:  Fantastic

Keyboard:  Excellent

Build:  Very firm and trustworthy

Software:  On the SSD, it was a hilarious experience to get the basics and find 1.29Gb free.  There was 10Gb aside for Recovery and 2.5Gb for something i'm not sure off.  Simple repartition and reformat and back to what I anticipated.

Battery:  Looks good so far.  The 9-cell has made the laptop about as heavy as I would be happy with.  I got about 3 hours out of it doing install tasks and baulked at about 45 more minutes left.  It really does make the laptop sit nicely.  The best thing about the way the battery sits is that it almost always points the vent out of trouble no matter where the laptop gets put down.

Slot Drive:  One of the many reasons I wanted this machine.  Has a bit of noise in the run-up, but still very compact and happy with it.

Power Supply:  The power supply/AC adaptor gets pretty hot so far.  Surprisingly hot, but i'll keep an eye on how it goes.

I agree that Dell should compensate people for having their money for a month or three, but also for their time.  Having AUD$4000 @18.95% for 3 months is worth at least AUD$250 in interest alone.  People from the beginning who now have to wait until October should be given considerable recompense by Dell.  Keep the pressure on!

Finally, the M1330 is a monumental machine.  Very, very highly recommended!

Thanks for nothing.

Thanks for getting my hopes up for a new, colorful, smart laptop.

Thanks for "accidentally" cancelling my order, even though we did EXACTLY what you said and contacted Dell saying we still wanted the laptop after it had been delayed.

Thanks for not admitting you were in the fault and doing nothing but making an entirely new order.

Thanks for giving me the lip service of "we'll expedite it," which obviously means nothing because I still haven't received my lap top (and I ordered on July 4th).

Thanks for extending my shipping date weekly instead of just giving me a straight up answer for when it would ACTUALLY be shipped.

Thanks for having me wait almost two months now.

Thanks for leaving me computerless in college because you said you would expedite it and it would get there in time.

Thanks for STILL highly advertising this product that you can't even meet the demands with now, let a lone if you receive more orders (and I'm sure you're telling them it will be more than a month before they may receive their order...doubt).

Most of all, thanks for nothing, Dell. You've just lost yet another customer.

finally got my white m1330 after order placed early july. 

i expected the grossy paint job is better than what it is.  on top of that there are two little tiny dents on it.  well i am going to live with it.

just found out that finger print reader is not working.  now i am waiting for a replacement of the palm rest.

To "Any one know" and "Shawn"

friend of mine just got a Sony Vaio TZ.  man....  he got it in only one week after order placed.  

the TZ is beautiful and everything work flawlessly.  he paid somewhat $300 more than i paid for m1330 with almost the same spec.

but let me tell you, is just like a comparison between Ford and Mercedez.

now i am so damn jealous...

Greetings to all!  I ordered my 2nd order of desktop last Aug 20 and everyday i check on status on it and this morning Aug 29th wednesday i just called the automated status check and it said my desktop has been *** SHIPPED***!!! Sweet potatoe! I just waited for 1 1/2 week and its shipped already! and it will be with me on aug 31 and today i just won a 3 dollar from megamillions wow lucky week for me i guess ^^ .  Anyway mine is just a desktop but its an xps gaming pc with agea physics which makes production much longer and i live in New York so i guess thats the reason why i got shorter production. Plus if you receive a 8 day extension to wait just give it more 8 days coz chances are it will be finished by that time since you guys waited for 2 months now.  Uve come a long way waiting... 8 days wont stop you now guys plus dell is cool pc. Just hang in there.

And also as an advice based on my experience.... I had a first order of a desktop before but it was cancelled because I kept on emailing dell customer service telling them that if i dnt get my computer on the estimated shipment date i will cancel my order and i did that for two times... I did those emails after i read this forums and read about massive delays... and i got punished for it! they cancelled my order ahahah. and so i called them and emailed them asking why they cancelled etc even if ddnt told them to cancel it. they just said there was misunderstanding and the only thing i could do is order a new one and get a new EST.... and so i did... and this time i emailed them with a more nicer tone for maybe 5 times letting them know i love dell and guess what.. they called at my phone and told me im getting a FREE printer 4 in 1 thing worth 100$ plus and overnight shipping free ehehe.   Dnt worry guys i know how it feels to wait and wait. I too was waiting for this thing and worst is i have no pc at my house now so i have to go to a cafe` all the time for internet. boring life without pc and internet at house im telling you.

Some of you might have cancelled now and bought from another store and thats good.. some of you are still waiting for that day of shipment and thats good too... because once you see your Little baby laptop status is SHIPPED... you know you have made it through the storm ehehe  :-)  Goodluck people! God bless all!

oder: 07/03

esp: 08/24

 Now esp: 09/26!

Well done 'July Customer'. Also ordered mine on July 2 also Red with led backlight but the latest delivery date I have is Oct 2. It does seem very strange that Dell dont seem to be keeping to order priority  in the deliveries. My order is still in "Preproduction" which it has been since July 8. The Indian call centre seems to believe that "Preproduction" is actually "Production", Dell dont seem to have explained that to them yet. This is a complete shambles.

Alan

I had to cancel my order.

I attempted to purchase an Inspiron 1420, Intel Core 2  Duo T5450 along with warranties and accessories for my daughter who's leaving for college tomorrow. Twice now, and on the delivery date, I've received emails sighting "unexpected delays" and new target dates for delivery. When your customer care rep called me, she agreed to insure next day delivery at no charge, but wasn't able to verify that it would be sent out the next day (today), and it wasn't.

We'll be purchasing a computer through retail services. My cancellation note follows, and sums up my experience:

Your inability to provide me with realistic time frames for production and delivery has caused my daughter significant hardship as she prepares to leave for her first year of college. From what I’ve read, you were aware that the delivery date that was first issued was not realistic. I would have preferred to be informed of that up front. This is a deceptive practice, and likely in violation of the law.

UK customer

ordered: 5th august 2007

estimated ship: 31st august 2007

today i received an e-mail saying new ship date: 12th october 2007!!

this is far to long to wait for my laptop. especially given the "5 week maximum wait" when i ordered it!
 

Canceled my order for the XPS-M1330 last week after several delays since placing the order end of June.  I ordered my MacBook on Friday along with a printer and the new Apple keyboard.

I received the printer and keyboard on MONDAY THIS WEEK and my laptop will be here TOMORROW (Thursday). 

LESS THAN ONE WEEK to get a brand new laptop through ONLINE ordering at APPLE and for LESS MONEY!

 I'm sorry but Dell owes each one of you people who are patiently waiting for your computers a major discount or store credit.  

I, myself could not wait any longer, my current laptop is on its last legs and I needed to switch over quickly.  Three months plus is NOT quick enough for me.  I just could not wait any longer. 

I STILL think Dell has NO business advertising a product if they cannot meet the demand.

i know i'm being a fool about this especially since school has already started, but i'm gonna wait.  only until friday.  unfortunately, i can't afford to go on another week of med school without a comp. if it was summer, i could wait since dell has shown good service before and an amazing laptop.   i'm really hoping it comes...if not, i'm off to apple.  i hear their new macbooks are AMAZING.
 

anyone get their pearl white xps m1330 yet?  i mistakenly picked that color... 

It's HERE!  Wow!  WOW!

I ordered the M1330 in early July, and my heart really sank when I discovered this blog and read posts from all the ticked off customers.  I was wondering if I was a dummy for waiting loyally.

This morning the M1330 arrived, and I'm in love!  LED backlighting makes for a crisp and very well-lit display.  Fingerprint reader works like a charm.   Crimson paint job looks great.  I should be working right now, but I'm about to fire up the Media Center and see how well it shares family photos and videos to a TV. 

WARNING: this Dell M1330 may be a temporary danger to your work productivity while you try out new features.  My work computer (a Toshiba notebook with a fan like a jet-engine) is getting a lot of "System Idle Process" time while I explore this wonderful Dell.  If you're at home when your M1330 arrives, give the dogs or cats a couple of days of food and a good petting before you open the box.

Wow!

-John

Forgot

 SEND THE MESSAGE TO THE WEB

DONT POST HERE ANYMORE, NOBODY IS GOING TO READ THIS

So go to the web communities and spread the message about what happened to you.

ordere 6/23, delivery date was set to 8/29, got a message on 8/16, new delivery date 10/11

 cu you guys at lenovo

Thank you Lionel and indeed the entire Dell Management / Production team. I appreciate you are trying your very best and doing everything you are capable of to provide computers to your customers. I appreciate it must be beyond your capabilitiues but hey, trying is all that counts and second place is good to (or is it third at the moment). I know you feel really really bad about not being able to provide computers in the pretty colours to people that need them so we'll do what we can to take the pressure off you to produce these computers. It's good to see all of you friends at HP, Sony and Apple who are willing to help take the burden off your weary, slender sloulders at this taxing time, so you should soon feel better and be more relaxed soon. Love and Kisses .... another ex-client"

Dear Michael DELL

I'm an expert at supply chain management.  Work for a Fortune 50 company.  Every new position at company has come with the request to fix the department, boost the people's morale, and get things running like they should be.

 Success rate:  100% (my reviews will vouch, average of almost 100% productivity increase each year in position, improved team morale, stong logical approach to solving issues with incredible team building/people skills)

I would offer you advise for the small price of delivering a green, Inspiron 1520 tomorrow as promised for last month.  However, seems to be one hurdle, you don't have anyone like me working for you.

Turbine

Dear Dell,

This is to inform you that i'm very upset with the carrier that you guys use, i'm here referring to DHL, first my XPS M1330 was on a delay and now that it's shipped after 2 months the DHL guy got it after 2 weeks and the lcd screen was broken. so when i called your customer care the rep said it will take another 8 days for the replacement.

Do you people think we have all the time in the world to spend just to buy a system? I mean if i'd have gone to HP or Apple store and have picked up a system from then and walk aways happily.

I'm just bringing this to you notice as I've heard that the market value of Dell is falling down, you guys must get these things fixed first to improve your share value.

Ah....August 28th, the day of truth.  Just got my email.  ain't it worderful!!!!  I don't know what the heck to say anymore

Last and only DELL laptop me or my kids will ever order.  DELL Inc.  take that!!!!  No more sales after this one for my family, ever!!!!!

You've lost us as customers because of your lies...Only reason we're waiting on this order is because it's more a pain in the rear to go to CC or BB or CUSA and figure out what to get in limited time before 9/5.  Ordered the cotton-picking thing on July 9!!!!!  But by God,  you screw with it one more time and I will convince everyone I work with, friends, family to never, ever buy DELL.  I will keep copies of all the notifications you sent to my email and forward them in chain letters.  Show people around the world how screwed up DELL and their supply chain is!  You push this date again and the chain emails will start.

VERY TRUTHFULLY (GO TO WEBSTER'S IF YOU DON'T UNDERSTAND THE WORD) YOURS 

TURBINE

My suggestion to Simon Brown, HB9DRV :

Buy a lottery ticket; you'll definitely win.
  

well, my XPS M1330 seems to be arriving next friday, meanwhile the spanish moderator in the Dell spanish blog continues blocking (censoring) all my post, seems to be her solution for the delays in the delivery of the XPS M1330, lets wait till next frinday ....

For whatever it's worth.... I ordered mine July 10th with almost all the high end / new features (Black Color) and was given an original shipping date of 8/27 and then recieved an e-mail on the 26th saying the the order has been shipped. So I will finally recieve the lap-top the 29th or 30th... Just a FYI! for people that at still waiting.

Thanks

Dear Dell,

It is 8/27/2007. I ordered my system on 8-16-2007. According to your web site (order page), there will be a ten (10) day delay because I selected the red option. However my estimated ship date is 9-24-2007. How does 10 days turn into 40 days? This does not make sense to me. This blog is supposed to convey honesty by Dell. Why not say to customers that selecting that option will delay their order 40 days -- before they order the system. That would be the honest thing to do. Why does Dell still have the false 10-day delay notice when Dell knows that this is simply not true?

Considering all, I believe Dell should compensate me for my patience and discount my order or risk losing this sale and me as a customer in the future.

I await your honest response.

Today I received my M1330 in red - for those who are suggesting cancelling I say don't - it really is worth waiting for.

Feedback from DELL could be better - my ESD is September 28th yet it arrived today - August 27th.

A very nice laptop.

In the past 4 years I have ordered from Dell a D400 for my business, a D600 for my wifes business, and two Dell desktop systems for my step-childrens school work. I based my purchase choices on the fact that I work on US government contracts that use Dell equipment. Not only have I had timely orders (1-2 weeks) but the customer support for the systems has been excellete. Having a hard drive failure on my work laptop, I was shipped a replacement with in 24 hours.

The life of my D400 is about at the end of its useful life and I was excited with the new M1330. Great reviews were listed in all the major computer mags. Great choices for configuation. It was light and small effont for travel and also serve as a desktop machine.

I ordered on line as usual on July 29. As of July 30 it is in production with a est shipping date of 9/7/2007. This shocked me at the delay in production. I have since reviewed several online forums on the M1330 and have been shocked at the varied ship dates. The response from Dell (or lack of) is even more shocking, via this site, the customer reps, automated phone systms, and just basic information from the Dell corporate level.

The fact that orders have been "lost", others have ordered later and recv'ed their orders earlier (as listed in this forum!) and ESD seem to increase when the orginal date arrives. This is not the dell that I know and have come to appreciate their sales and service.

I am a high end buyer of computer systems. When I place $2500 and higher I expect the company to be a least responsive with updates on my order. I would hope that this would reach the Dell Coportate Excutives, but after the customer sales and service I have witnessed I feel that it would be falling on deaf ears. I am also trying to run a business and expect my supplies to be responsive. Please prove me wrong!

Some suggestions for Dell to "Balance" the "delay in delivery"

- Anticipate Product move
- Forecast expected sales vs parts available well in advance
- Schedule the availability of resources necessary for manufacturing "on par" with new product release and product move anticipation
- Send an email to all the customers intimating them about the delay. By doing so you can prevent customers waiting impatiently for their product without any info about it. This will reduce the "Iration Rate" as the saying goes "Give an angry customer more than they ask for"....

Good Wishes...

Well, at least you are able to give you sincere opinions here. The spanish blog moderator censors almost all the comments in the blog, 4 of my complains were censored, and surely many many more, so take the advantage you have here to tell what you fell,

greetings

Why is Dell on commenting only on the issue invovling their XPS line of computers?  What about the Inspirons and the Inspiron customers?  There is an issue regarding the Inspiron computers too.  I ordered an Inspiron 1520 on July 25.  I haven't received it yet although it was promised on 8/17. I ordered this computer for my small business and I really need it.  When I called Dell all they can tell me is how sorry they are.  Sorry does not cut it.  Yes they are sorry.  I have ordered several computers from Dell in the past and I have never had a problem with Dell service  nor any of the computers.  I am totally disappointed and frustrated with this whole situation. 

I see a lot of people are canceling their orders, which is what I might end up doing because I for one do not want to wait 8 weeks as some of you have had to wait.  Totally ridiculous.   Dell knew they had an issue with one of their manufacturers, they should not have taken any orders for these new computers with these colored casings or in the alternative they should have at least advised the customer on the order date that there could be a delay in production and the approximate delay time so that the customer could make a quality decision at that time whether to place the order or not.  But to take all these orders knowing that they would not be able to fulfill their obligations is causing more headaches and frustrations for the customers as well as for Dell.  If they could not fulfill the order at least give us, the customer, an alternative choice.  Don't leave us, the customers, hanging like they have done with no end in sight. 

I want to know what is the company executives saying about this.  What are they thinking?  Are they just sitting up there on their high and mighty throne looking down and letting the CSR's take the brunt of this frustrating situation, who really don't know anything and can't tell you anything.  The CSR's that I have spoken to don't know a thing, except "I am sorry for the delay".  What are the exec's doing about this.  Are they feeling this situation.  Are they trying to rectify it?  What do they plan to offer to their customers who have had to wait weeks for a computer causing much headaches and frustrations?  Probably  nothing, but they want your money, don't they.

What a shame, What a shame, an awful shame.

The issue of why those of us who orderd a inspiron still hasn't been addressed.  When I called I was told it had something to do with the colors.  I ordered on July 17th and my ESD has been pushed back 3 times and is currenty Aug. 28th.  It is almost impossible to get a service rep on the phone and I have had no luck with the on line chat either.  I did get a response to an email but no real explanation was provided.  I can't believe a company of this size markeded a product that they didnt have the ability to deliver.  They are also still selling without a mention of the delay when an order is placed.

I ordered my red M1330 on 22 July via the Dell UK site.  I knew there was a 4-5 week lead time when I ordered - it said so on the site - and the estimated delivery day was 24 August - a long time to wait, but at least it was expected.  They took payment in full from my credit card on 13 August. 

When I checked the order status this morning, not only had the date of pre-processing moved from 22 July to 22 August, but the estimated delivery date had moved to 8 October, i.e. 11 weeks after my original order.

Of course the UK website (and the phone sales line) is still showing a 6 week lead time, i.e. telling new customers that if they order now they will get their laptop around 8 October.  Someone, if not everyone, is being lied to by Dell.

 I am furious that the money has been taken in full despite Dell's assurance that they only take money when shipping.  I note that Sony have released a nice shiny red CR-series laptop for £600 less than I've paid for the Dell. Very tempted to cancel the order.  If I don't get the promised call back from "Customer Care" (deliberate parentheses) today, I will for sure.

So much for Dell 2.0 - this is sharp practice in my book and a shoddy way to treat customers.

I ordered an Inspiron 1521 on July 16, original delivery date was August 2. I did get an email saying it was now going to ship on August 28th. Howver, the order status page still says August 2.

What's up Dell?

Worst online shopping experience! I placed my order on july 4, original estimating date was Aug. 6. They never contacted me to say there's gonna be a huge delay! i had to phone and find out more than 3 times to find the status of my order, and were given different information as to when. last time they said, i should get it no later than sept 4,  now they're telling me that the parts are not expected to come in til aug 31 and wont be shipped out until around sept. 11????? if i only knew that it's gonna be like this, i would've gotten a different laptop! Customer reps are not handling this well at all either! 

Original ship dat for my Inspiron (green) was 8/13, ordered on 7/20.

They bumped it to 8/28.

Yesterday (8/20) I got an e-mail that it had shipped on Sunday night.

Today (8/21) I have it in my hot little hands.

The delay wasn't fun, but the quicker-than-predicted turnaround after the delay, and the super fast shipping, was awesome. Can't wait to get home to check out all the bells and whistles. It's awful pretty.

   You can talk about delays in manufacturing and screens and colors all you want Dell but let’s face facts by looking at what you have on your website.  First I ordered the Flamingo Pink Inspiron 1420 Laptop this carries (according to your website) the highest delay in days of any of the colors 16 days.  I also ordered the Anti-glare, widescreen 14.1 inch display (1280X800) which carries a delay of 2 days.  None of the other parts of the computer are labeled as may delay your Inspiron 1420 ship date. 

   Now if I can do the math correctly that equates to a maximum possible delay of 18 days if it is handled one after the other.  Now I ordered my laptop on 7/10/2007 the original ship date was 7/26/2007.  Then like clock work on 7/27/2007 I got a delay to a new ship date of 8/2/2007.  I let it go and said it is only one more week.  Then again like clock work on 8/3/2007 it was delayed to the magic date that everyone seems to get of 8/28/2007.  Now a little more math Dell.  Taking out the first 11 BUSINESS DAYS I waited to the first original ship date of 7/26/2007 which is build time, to the 8/28/2007 magic ship date that is a total delay of 23 BUSINESS DAYS. 

   So explain this to me where did you get the 16 days for the color and the 2 days for the screen?  As far as I am concerned you really do not know when anything is going to ship.  But the best part of all of this is that you would actually let me order that laptop online knowing full well that people like me have been delayed over month for the exact same laptop.  This is a pathetic excuse for a company.  You continue to run commercial after commercial for the laptops you can not deliver, and continue to take orders from the poor unsuspecting customers that have not had the luxury of reading forums like this.  You should be ashamed.

   Oh and on top of all of this I have spoken to your so called customer SERVICE department on the other side of the world and found something interesting.  The day my order was delayed the second time to the magic ship date of 8/28/2007 I saw on the order status screen on your website that I had to agree to the delay and either accept it or choose to cancel the order due to the FTC regulations.  However before I did this I called customer service where I was told that it was the color of my laptop delaying my order and that I did not have to consent to keeping the order and it would not be canceled.  I however went back online and filled in the online check boxes to keep the order and my order is still in place.  Now I have read several comments on this forum about people’s orders being canceled and it seems that if you do not fill out the online order status confirmation, your customer service reps can do nothing about it.  I am sure that if I had listened to your customer service rep that my order would have been like many others and been canceled. Now that is what I call competent customer service.

Dell representatives lied!  There is no excuse to lie to a customer.  I placed and paid for my order on 24 July for a Inspiron 1521.  When the estimated shipping was overdue without an update, I called for a status.  A Dell representative returned my call and told me I would have a tracking number within two business days. Now my order is delayed again indefinately. I cannot get a straight and honest answer.  At the 6 week mark...I'll cancel and go elsewhere for my purchase. 

I'll never return to Dell.  Buyer Beware!

OK, i'm now at the end of my rope.   I ordered a white M1330 with LED screen on June 29th.   The original EDD was 8/2 and that was changed on 8/2 to 8/20.  

Two days ago I got a voice mail from a Dell CS rep saying that the white color is out of stock and I should call to cancel the order and place a new one of a different color (????!!!!).

I called Dell that same day and the CS rep told me she had no idea why someone left that message since as far as she could tell, my system was going to be shipped out within the next five days, as Dell was expecting to receive a batch of white covers.  

Well, I got another call today from that same CS rep today (the one who told me two days ago every thing was fine) telling me this time that  I should cancel the order because the White covers are out of stock (the same thing I was told 2 days ago by a different rep).

Dell, what's going on????    Do all your reps use the same computer system or do they work totally independently from each other??   Why can't you get your act together??   

Alex said that although Dell discontinued the white covers, they were going to honor everyone who ordered one prior to discontinuing it.    Cancelling the order means I need to re-order and be placed at the end of the queue.   I'm very angry.   This is just unbelievable!    Dell, stop treating your customers like dirt and get your act together.

Well, I'm optimistic that my $2000 1720 will arrive on time, tomorrow, since Dell hasn't changed the date. Yet, there's I have only one concern, how will that happen if Dell is still in the middle of "In Production". Well, if it does becomes late, I'll either cancell, unless I receive some serious compensation ($500 worth of goodies).

Plus, HP's offering the dv9500t with the same specs for a lot cheaper, and even though I'll reget this, but I might order the XPS 1730 when it comes out (if I cancell the 1720).

1/2 Price or I'm cancelling. Really disappointed.

I love how dell has slapped together this money maker without any regard for build quality.  Check out all the problems people are posting about...

http://www.obscurehideout.com/

It's a sad day for Dell loyalists...

For those of you like me that ordered the Dell XPS M1330, waited 6 weeks, was repeatedly lied to, hung up on, mislead, credit card charged without delivery, here is an alternative....

Fujitsu laptops are not as mainstream as Dell in the US, but I have used them for 5 years and I think they are better quality, better specs, and the best overall laptops.  Their best models don't get released in the US until 6 months or more, if at all, after Asia, Australia, and Europe but here's how I got mine....

I searched online and found www.mln.com.au in Australia.  They packaged and internationally shipped the Fujitsu Lifebook S6410p to me:
http://mln.com.au/product/?itemID=318&typeID=

It's the best computer I've ever owned with better specs than the Dell, and the service was excellent too.  If you're interested, cancel your Dell order and contact MLN in Australia on their site.  You won't be sorry.  I felt bad for some Dell staff that tried to help when I cancelled my order, but then after waiting a week for my credit card refund and Dell doing the same thing (ignoring and hanging up after 1 hour holding), I'm never buying from Dell again.  BEWARE - Their problems are becoming insurmountable and go deeper than just Customer Service - Read here: http://www.pcworld.com/article/id,135760/article.html

I'm really disturbed now because I noticed that my original order for a red M1330 (placed on 8/4 with and ESD of 8/28.

 I realized that the screen was not the one I wanted, so I called today and tried to get it fixed

 I'm now being told I have to cancel and re-order, giving me an ESD of 9/18) - due to the delay in producing the red color.

 I don't understand why Dell can't make modifications (even to shipping addresses according to the rep) without canceling the entire order! This makes no sense.

 Somebody from Customer Service should review these policies as they are quite frustrating and not customer friendly at all (nevermind the 45 minutes it took to get somebody on the line)!

Shelby

I feel your pain. They gave me an ESD of August 16 - 19. I ordered mine shortly after yours. I am guaranteeing that mine will be delayed further if they gave you ESD of August 28. I also got Inspiron 1721. They tell me it is the LCD screen that is delayed. What color did you pick? Mine is green.

So I order two Inspiron notebooks. One being a 1520 Intel, and the other 1721 AMD. I receive the 1520 less then two weeks later which is GREAT! Except it came without a power adapter. Good job with your check list before sending out packages. *golf clap*

 I got status on the 1721 notebook and was told of a 15 day delay. No problem I thought to myself. Its worth the wait. Meanwhile the sales agent told me she would keep me updated on any changes, or if the ship date changes. 13 days later, I checked in with her and she said there was going to be another 12 day delay. I was a little disappointed that she did not send me a message telling me of the further delay. So a few days pass and my estimated delivery date arrives. no word from her, I checked in with her again, and she tells me that it has been delayed another 20 business days. Each time telling me the same thing over and over when I tried to express my concern. For example, shipment date is subject to change, I will inform you of further changes or delays (which she has yet to get in contact with me first). The last email she thought it would be cute to add "etc" so she would not have to repeat the same sentence over and over.

Because i decided to go with the Dell financial I decided to ask when I will start getting billed for the Inspiron 1520. She delightfully informed me that I will have to start paying on both orders 30 days after the first one had been shipped, even though I have not even received the other order yet. I will be paying for something I do not even have yet.

 Is this allowed? Can someone give me a hint of some sort of light at the grimey looking dark tunnel.

Ugh!

I posted a reply yesterday and now it seems to be gone. That's not cool if they deleted it (I didn't say anything that hasn't been said before).

 I was on the fence about buying my M1330, so I spent an extra week thinking about it.

I didn't realize there was such a delay. Now I wish I had placed the order, since (at least in theory) it would have come one week sooner.

Ordered on 8/4. Estimated shipping date. 8/28. In red. 2.2 ghz.

We'll see what happens. If it gets pushed out, I'll (regrettably) go elsewhere. That's too long to wait.

It has been well worth the wait!!!

Thanks Dell!

I feel sorry for those who didn't have any patience to wait a few weeks for something that they would have been able to enjoy for years.

Ordered : 06/29. Latest EDD quoted by a rep on the phone 09/17. I Cancelled.

What annoyed me the most is not really the delay, I could have lived with that. It was the lack of communication, the lies, the early charging of my credit card (when Dell says they only charge on shipping) ...

When I think about it, I only had good experiences with the Dell hardware, but my 3 orders have been catastrophic :
- my first laptop has been delayed one month, and thus sent with the newer wifi card (alas not the linux compatible one I ordered)

- my wide screen was shipped to the wrong address ( despite all my calls to get the address corrected ). I'm lucky to have honest neighbors.

- and now I had to cancel the XPS M1330 ... I was simply tired of dealing with Dell ( and of course, I still couldn't get the old wrong address from the previous order corrected ).

 

I tried to cancel my order but they told me that it would take 20 labor days, so I can’t buy other notebook in that time, so I will wait and expect they send some kind of gift for all the trouble caused.

Also, you can't assume corporate customers have time to read news on Dell's blog site. If these updates contain critical information, they should be sent via Email or phone calls at the very least.

Hi Lionel, I just saw that, thanks. Please - keep us informed and fix that rotten order status website.

In any event I wish you good luck, it's not a problem I would like to have.

I'm responsible for all laptop / PC / server purchases, this lack of feedback from DELL is interesting. I can only assume that the big boss will be firing a few managers 'pour encourager les autres'.

I don't mind a delay - but the lack of information is a very poor show. Ignorance is not bliss - at least on this side of the order.

Why does Dell talk of only 1330. I ordered my Inspiron 1520 on July12th and given an initial estimated date of Jul.26

 On Jul. 26 they changed it to Aug. 2nd.

On Jul. 30 a CSR sent me an email with date as Aug. 9th, although the order status page kept saying Aug. 2nd

On Aug. 2nd they changed the status to Aug. 28th. 

Funny a new system ordered on their website with same config shows est. shipping date of Aug. 16th. (So that new customers go through the same problems that existing customers are going through)

I think I would just have to go ahead and cancel the order since I am going out on Aug. 10th. I believe this is what Dell is waiting for me to do also.

Why accept an order and keep accepting when you can't fulfill.

After posting my nasty comment on the 1st I called status again and my system moved into Testing, then on the 2nd it moved into Boxing. So as long as it does not stay in boxing for another 5 days (which it seems has happened in the past) my ESD should be pretty close.

Still though, the communication problem remains. I got a call from Dell pushing back my ESD by four weeks, then my laptop goes into testing the same day. They made me mad for no real reason. There has to be a better way to track open orders.

Anyway, hope my situation helps give hope to a few of you people waiting.

BTW mine is USA order. 

I think my M1330 will be dlivered as a xmas gift, this kind of delay is not exceptable !

I didnt heard anyone NB delivered in Europe so far ! 

I'm from Italy and I ordered on 26th June, 1st ESD 29 July then delayed till 27 Aug and of course in Italy we have not any kind of promotion like bag or 100€ discount.

GG DELL I feel ashamed for you

just had a call from a DELL CSR to inform me that my 1330 is in production and still on track for delivery on the 10th and could forsee no delays in delivery. She said that she would call me on Tuesday to give me a further update

Hopefully i shall receive good news. Keep your fingers crossed for me

For those who have canceled the order or looking for alternatives: Sony has a new release(11,1 in"), called TZ (something between TN and SZ series??? Not sure). The design is quite amazing as m1330 and on the site they claimed to have "in stock". However the start price is quite high, about $2,200.

I didin't canceled my order cuz I don't need it right away, and in fact Sony TZ is still quite too expensive to me. But from internet forum there are already many people did cancel the order. Hope this can give you some clues

this is ridiculous

i have ordered on the 4th of july

my delay got extended 4 times, 4th time being to 8th of august

i waited patiently, only called once to ask what the problem was, they said it 

 was due to the LED screen being the problem, i said thats fine and i would actually like to pay more to upgrade a few specs, ie the new deal that came out a week after i ordered (1.5ghz to 1.8ghz) and 4gb of ram, they said i would have to cancel and go back of the line, i said nevermind can i cancel the order and they told me i would have to pay a fee of 170$ to cancel my order so i said i would wait... after 4 delays today i check my EDT and it moved from 8th of august to the 20th of august. Dell are you trying some sort of scam you take my money and delay for 2 months it's  hardly even worth what i spent for it anymore..

i didnt even get a notification that it got delayed at all, all these delays i had to check up myself, no apology, nothing, this is the worst company i've dealt with ever..

I configured and saved a Dell M1330 laptop this afternoon and selected "Pearl White" option.  After I got home and ready to pay for this puppy, I found my wish list was empty.  No big deal, I thought.  That's when I found "Pearl White" is no longer available.  As usual, the every helpful Dell Rep has no explaination, no information or any updates. 

You better really ramp up the production lines. I notice that the notebook has just been available for order in Australia and singapore on late july.

The bad news for me is: i've ordered one from the Australian website a few days before i found this article. My current ESD is 14 of August, which is now i seriously doubt if it will be.

I don't think its a good idea to make release the notebook in more country while knowing that the production is still not running!

Well everyone, as always PR speak louder that they act!

It's Official, they shipped my unit m1330. I got the tracking Number and everything. Not only that but my delay was updated and cut in half.
 

Hi...

Hureee....I got my laptop today. It's cool. My expected Deli. Date was 9th August but I get It early about a week.I appreciate efforts of DELL for early Delivery. I had ordered with standard screen. From placing order to receiving laptop, I got good response from Customer Service from India.They answered my every mail and phone calls.

I waited for a month and not cancelled order because every major company faces some problems at initial launch. and after all it's worth to wait for this sexiest laptop. now I am happy.

I ordered my XPS M1330 from Dell UK, over the phone, on July 12th 2007. I was told the expected delivery date would be the 6th August. After expressing concerns about this being very late, I had a call from a different sales rep to say "you will be called, within the next 3-5 days, 24hrs prior to receiving your laptop". 5 days went by. No news. I rang and left a message - they contacted me saying it was still the 6th August.

Just yesterday 2/08/07, I get an email from dell entitled "Dell - NEW Delivery date", only to open it and find that the "NEW" delivery date is now 30th August?!!!!

 So, you're telling me, Dell, that I should pay for a laptop which I am then going to have to wait at least SEVEN WEEKS to receive? (and I mean AT LEAST), and smile while doing it?

 I know this comment will go ignored, and I'll waste another £10 on the phone to my so-called Dell sales rep, only to be told that I "need not worry" and my laptop will be with me well before August 30th??? But I think it's high time we started getting some consolation gifts/discount for being mislead like this.

Does no-one agree??

If we cancel our orders and not expect some kind of compensation, we're letting Dell go scott free. Time is money people. I say we rally together for Dell to compensate us for our time and patience (and no, 6% off new orders is a slap on the face. as if we're going to do business with Dell again!)

I must agree with some of the users here. I was told about 2 weeks to get my item when ordering it. I ordered on July 10th.

 The email comes back and tells me August 28th!

 Thats quite a bit of time to be waiting!

 And now there are offers on a free Timbuk2 bag! I feel that those who have been subjected to this wait, and the lack of knowledgable customer service reps, its not too much to ask for some form of compensation!

Whether it be the Timbuk2 bag or a credit, it doesnt matter.

I was really hesitant on going through dell for this laptop as my experience with the customer service in the past has been less than satisfactory, but against my better judgment I made the plunge hoping for the best. With the first email, a slap in the face, and each additional email and phone call of a csr are beating around the bush is just another smack. Unbelievable, and unacceptable.

 I finally get to talk to a Manager on this, and they tell me that nothing is no longer on back order, but they "accidentally" released this laptop before it was even in production!

 In the last month alone, my mother, my father and my brother all ordered Inspirons. We have ordred countless pc's and laptops from Dell as well, and they are the major providor for my business.

 Cant they just once take better care of a long, and good standing customer who has been loyal to them!

 Please SOMEONE in dell, can you compensate for this!?

I still can't believe this is happening. This is my first order at Dell. The m1330 just had the ultimate specs I was looking for. I had to deal with complete unbelief from co-workers and friends who all advised me not to do it. Buy a Mac Book Pro was their advice. I did not listen. I followed the news about the m1330 before it was launched. I saw it getting released in Canada and the US. I called Dell in the Netherlands (I happen to live there) to ask when it would be available here. I tried to order it online, but the info was incorrect and some of the features I wanted were not listed (like the SSD), so I ordered over the phone. This went very well. My sales rep was very good and fast. So I had a good feeling about it all. Until the big waiting. The strange thing was that even the sales rep had no idea about the delay. He sounded very convincing. He tried to figure out what was going on and was truly surprised that I came up with information about the delay that I found on the internet and that he was not even informed about.

I have had no official feedback from Dell like some of the above claim to have had. I never got any bag or reduction offered. I just mail my sales rep every few days. And he is as frustrated about the situation as I am.

 This all leads me to believe that this is a well prepared campaign. Think about it. Dell needed an answer to compete with Apple. I was not the only one thinking about buying a MBP instead. They knew they were not ready to produce, but figured that there would be enough people like me that would wait instead of cancel. That's why the banner campaign was ready and rolled out. That's why sales reps have no idea what is going on. It's done on purpose. That's why we don't get the truth on this blog but a very standard 'explanation'.

I am really curious if this is Michael Dell's idea of getting the company back on track. I will wait a little longer for my machine. But the chances that I will remain a Dell customer are slim.

Add me to the list of amazed and frustrated M1330 customers.  I ordered by phone on 6/27, with an original ESD of 8/1.   Up until yesterday, the phone order status system said ESD was 8/1.  This morning, online order status ESD is 8/28!  The phone order status system says it's in Build (been there forever) but no longer gives an ESD. 

Configuration is: T7500, 4Gb Ram, 200Gb Disk, WLED w/o camera, BLACK, 4-cell primary, 9-cell secondary. I know that they will no longer configure with 4-cell primary, but it looks like people advise that it's better to keep the order in queue rather than try to cancel/modify.

 Impossible to get info out of Dell - it appears that orders placed AFTER mine with the same basic configuration have been shipped. 

Things that are bothering me about this situation:

 1. The order status information you get when you first log into My Account has been down for weeks with the message that it's routine maintenance and that I should check back in a few minutes.

My guess: There isn't much reliable production information because it's changing so quickly. I'm sure production is scrambling trying to firefight all the unexpected problems. Still, it's really frustrating and I wish they'd use a better message like "Order Status currently unavailable, please call customer support for information on your order status."

2. I've spent years in corporate PR, marketing, and customer service. A lot of you are way overestimating what Dell executives and managers really know. If the machines are being manufactured in Malaysia (let's say) then how often are they getting production updates and in how much detail? If there's a production glitch it can take hours before there's enough information to even say what's wrong and how long it will take to fix. If you've ever had a computer system problem or a problem with your car you know how long it takes to diagnose and fix a problem.

I'm not making excuses for Dell or how they're handling the situation. But they are probably saying as much as they realistically can.

3. So what's the real issue that's bugging me?

I think the way Dell is handling the problem and the way they are communicating to consumers. I don't really give a crap why the problems are occurring. I just want them to fix the problems so I can get my computer.

What concerns me is that once most of us get our computers we'll quickly forget how unhappy we were waiting and in a sense, Dell doesn't learn from this mistake. The only real action that they will pay attention to is if fewer people buy their products and it will take a lot more than a few hundred angry bloggers to make that happen.
 

Cancelled

Just lost another customer.

Now i probably have to embark upon a major mission to get my money back

+ the interest on top. Its your own fault Dell for taking payment way too early.

sure the XPS looks sweet, but i've never been treated like this in my life on a product i spendt more than £1200 on. 

Thanks, Good luck to all of you guys.

Im sure youll get your machines, but this launch/wait/customer treatment was really not neccesary.

 Paul
 

Its not only the XPS M1330 that is having these problems
I ordered a max specification 4000 Euro Dell M90  on the 3rd of July.
I sent the payment (bank draft) by registered post to the required address on the order confirmation. It was received by Dell on the 4th of July (confirmed by Postal service track and trace ID) and It was paid into Dell's account on the 6th of July (confirmed by my Bank)             
 
I received an email from the sales rep handling my order on the 6th July stating that: 
"We received the payment and machine would be released on 10/07/07".   I was also promised a free all in one printer as a "goodwill gesture".

On the 12th of July I requested an update regarding the delivery date, I got no response so I rang Dell customer service only to be told that my order was not processed as I hadnt paid Dell !! 

What followed was nearly a week of being bounced from reps in India and Ireland with endless promises to have the situation resolved by "tomorrow". To top it all the SAME sales rep who told me that my payment had been received and the order was in production then contacted me to inform me that they had no record of payment!! In fairness to the customer service rep in Ireland he seemed to be as frustrated as me in trying to get answers, it seems that not only do Dell Sales reps ignore their customer's complaints they also ignore queries from their own organisation.

Despite being able to prove that payment was delivered and paid into Dell's A/C it took Dell over a week to track down my payment, I received no real explanation as to what had gone wrong. Finally on the 18th the order was processed, incidently the free printer was not included. I was relieved that the order was finally sorted so I decided not to make a fuss about something that was a) free and b) I didn't need in the first place.

I was given an estimated delivery date of August 3rd which I thought was quite good (given the high spec of the machine I expected a delay of 2-4 weeks before I took delivery). This morning (August 2nd) I was informed that my new delivery date was 12th Sept!! almost 2 months after the order was placed!!
That was the last straw so I have cancelled the order this morning.

The fact that I was informed the day before delivery is really shows the lack of concern Dell have for their customers, surely it should have been self evident a week ago that the components werent going to be available. If I had been informed of this delay then I would not have cancelled.

I have been a loyal customer of Dell but the  way I was treated by Dell was nothing short of disgraceful and I will not be buying any Dell products in future. 
  

Hi. I'd just like to say that yet again Dell have let me down. Their Indian call centre sales person promised me that if I placed an order for the m1330 that i would receive it before I went away on a business trip for 3 weeks (it was a condition of me buying it that they could deliver). I should have known that he didn't really have a clue and that it would never be delivered on time. The last time this happened to me was with the Inspiron 9100 when it was released -  same issue of delay there when i placed my order! Furthermore, with that particular order I not only had to wait 5 weeks for it to be delivered, but I had to have the motherboard replaced in it three times within 18 months!!!

The prices are often good but I'm fed up of having to repeat my order number to some jester in India and being told a packet full of lies by their staff. Why don't they just honestly say that there will be a delay with my order before i place it?...I at least then know either not to order it or be prepared for a delay.

Very poor customer service.. that's what I've begun to expect from Dell. This is probably the last time I buy from them!!

Hi I'm from the UK, and I made my order on the 5th of July, with a ESD of the 31st of July. I was happy with the 15 day lead time and could completely understand this as it was a new product, and have had not problem with Dell's service in the past.

I then called them on the 1st of August wondering why my laptop hadn't turned up, no one could give me a straight answer or some idea of when this laptop would arrive, after a couple more phone calls they told me that my order would arrive on 6th September. (a 2 month lead time), from the previously stated 15 days.

I feel like I have been lied to, and have no idea whats actually going to happen. The sad thing is I don't want to cancel my order because I love the look of this laptop. The Spec etc is just brilliant.

I was also told that the delay was because they didn't have enough glass to make screens, because there was a global shortage, "the main source of glass globally is Africa, and due to recent earthquakes the glass has been broken, so the glass has had to come from Asia so it will take longer to manufacturer your laptop"

To be honest this made me laugh, i felt like someone was playing a joke on me... I can deal with anything but the fact that you didn't consider getting some glass in before you starting making laptops is just funny, were you sales reps briefed on Earthquakes and the mass production of glass.. DELL YOU ARE LEGENDS

Can Dell UK customers expect any sort of compensation for a 2 month wait for laptop?

Has anyone in the UK actually taken delivery of a M1330 yet?

Cheers

Tom
 

I had an XPS M1330, order on the 11 july for delivery on 3th August, in Europe.

It was move  back to the 28th of August today.

I cancelled my order

Im the IT buyer for my company

I wont buy dell again 

I'm not happy

Last weekend I received an email from Dell telling me that my order would not ship today, as originally promised on July 6th, but on September 10th.

The only reaction I got from the company to my emails and faxes is that they charged my VISA, even though I made it very clear that the new delivery date was unacceptable and I would cancel my order if I could not get my notebook on time.

A surprising large number of people posting to this and similar blogs seem to have plenty of time to phone and email and bug the Customer Service in order to get freebies or a tiny discount. Dell might think that a 50 dollars discount will make everybody happy, but some of us value reliability above all in a business partner and have better things to do with our time.

To me this is also about respect: why would I ever think of doing business again with a company which has shown such a lack of respect to me as a customer?

-----------------------------------------------------

“Inventory is sinful. What inventory usually drives is comfort: decisions don’t have to be made now, they can be made later. But that doesn’t make them better decisions, and there’s a high cost to pay”

Nicky Hartery, head of manufacturing operations, Dell

I have been waiting patiently up until now, a little annoyed but I knew the ESD when I placed the order. After this post from a VP said that production is ramping up this week, and basically we will see lots of systems shipping I was very surprised to get a automated phone call today letting me know that my new ESD is AUGUST 28TH!!!

This really made me upset, because for the past three days I have been reading posts on notebookreview.com by many people getting shipping notifications. Most of these people have ordered very recently in mid to late July!!!

Having production problems is one thing, but after this post from a VP has turned out to be another lie it is very disheartening. I still want my laptop, and unlike some of the other poor people posting here I do not need my system urgently. But this complete lack of respect for your customers is worrying to say the least.

Right now I really do not know what to do. There are not really any other systems I want to buy, and Dell does not seem to want to sell me a M1330. They seem to be more interesting in convincing me to cancel.

I guess I will wait until next week to see what happens by then. Maybe we will get another "update" shedding light on nothing. 

I want a free Timbuk 2 bag.   All earlier customers should just get one added to their order for their pains.

I'm glad Dell has stopped production now on the XPS M1210s and have FINALLY and "allegedly" begun mass production of their XPS M1330.

I am in the same boat as almost all of you with your XPS M1330 orders.  I'll just be happy if my computer arrives on time without any defects and I really do think some compensation needs to be made, like a free Timbuk 2 bag and an e-mail apology.  That's the least I ask for and it'll salvage Dell's name as well.

Hi there fellow American, UK and Canadian disgruntled customers,

 Please be advised the same UNACCEPTABLE delay is happening in Australia as well. I've ordered mine on the 5th of July and the latest revised date is the 13th of August.

 Its been at the 'build' stage for the last 3weeks and I cringe whenever I open the so called "tracking" system. I will be cancelling and asking for a refund as this was at first annoying, and now its ridiculous. Dell had no problems getting my credit card details and logging my order! I really needed it for work but all Dell is doing to compensate me is to offer me a silly thumbdrive which is what i can get free from career fairs.

Why advertise availability when Dell is obviously having problems building the system? ITS A RIP OFF!

My order shipped today.  Ordered on 6/26, original estimated ship date was 7/31.  Got an automated call yesterday that it was delayed and was estimated to ship before 8/7.  Only a day later, the order shipped and is en route to me from Nashville (tracking info provided and confirmed by DHL). 

This machine is GORGEOUS.  There's nothing else like it, and it will be worth the wait.  It's in high demand, and some highly sought notebook components are in short supply throughout the industry:  http://www.infoworld.com/article/07/08/01/Notebook-industry-faces-parts-shortages_1.html

Your patience will be rewarded.  Hang in there.

Dell,

 My order was cancelled because of an error in Dell's ordering system that "apparently" had the wrong Nylon bag in my order. Exactly a month after I placed the order. I will not be ordering from Dell ever again. This is the worst service ever.  I am still waiting for your apology Dell.... what's going on over there???

"

I have another good one to add:

Today I checked the Dell web site for this country (Spain), selected the XPS M1330 and ordered the same configuration I ordered a month ago. The final price is 200 euros more now than then.

So adding insult to injury, the guys at Dell not only do not deliver the goods we have paid, now they are more expensive.

And also no free Timbuk2 bag here or anything else. Not even a mouse.

When I first ordered my laptop I explicitly asked about the ship date because I needed the computer for an international conference I am attending.  Since I teach online, I need a reliable laptop.  The first date I was given was July 20 and that changed to July 25th by the next day.  When I started calling to confirm that I could expect the laptop before leaving on Aug 3, I was offered free overnight shipping and a guarantee that it would ship on or before August 1.  With absolutely NO communication to me, imagine my surprise to see est ship date = August 28 this morning...two days before I have to leave town!

I spent 64+ minutes on the phone this morning, getting transferred, put on hold, etc to try to reach a supervisor who could actually tell me what the status was.  Her response was that all the colors and the screens are all on backorder...for a NEW computer?  Didn't they think anyone was going to buy one? 

My biggest complaint is the lack of communication.  Customers will put up with a lot if you just keep them informed.  Instead of canceling my order, I could have changed the order if anyone had bothered to tell me of the problems.  Now I have to go find one locally. 

Rotten way to run a service business.

As I've already stated in a previous post, I really can't figure out why Dell have put themselves in a situation like this : Why is it so difficult for them to explain immediately what's going wrong? Why let reps all over the world give this or that reason, each different from the other? They have this blog : why not use it immediately to say "Ok, we've a problem here, here is how we plan to sort it out..." This is more and more what customers expect from a company...and this is exactly what "direct model" means. I thought Dell had invented the concept ! Is that the reason why the're going indirect and will sell in shops???

Anyway, I've ordered a Vostro 1400 and I now I'm going to wait....if only I could know the exact reason, I would be glad...

In response to Patrick above:

Well, my desktop's too big to bring with me, and I'm taking several programming and engineering lab courses this semester that will require me to install homebrew applications and what not.  They do have labs, but none are particularly close to my dorm, and it will be an insane hassle to have to walk across campus just to get my work done.  Yes, it was a strong hyperbole, but the fact is, I really don't want to start school without a laptop, and then have to deal with installing software and configuring it when it does come, on top of all my schoolwork.  I'm taking 17 credit hours - it's not something I want to deal with, when my laptop should be helping me in school.  Plus, I'm shipping it to my parent's house since I don't have an address yet, and I'll have no way to come and get it once I start school - so I need it soon, otherwise I won't have a laptop in school. 

 So yes, I exaggerated, but I was trying to make a point.  This is irresponsible of a company to release a product that they're unable to handle, and then keep us in the dark for so long.  They just pushed back my ship date another week - so now it will come when I'm out of town.  It's not something I want sitting on my doorstep for a week.
 

Alex and Lionel.

PRACTICAL SOLUTIONS FOR DELL - PLEASE READ: 

I completely understand your positions within Dell, and also that you are stuck in the middle of issues that you did not have a hand in creating. 

My personal situation:  I have been a Dell customer for 10 years.  I ordered the XPS1330 June 28.  Like all other angry customers writing here, I paid my $2400 to Dell upfront.  I experienced all the problems you would expect.  I was lied to by a sales manager about products specs and delivery dates in order to make my sale.  After the sale, I was not able to contact the original rep and manager that took my order.  After navigating through Dell's escalation system, and being told multiple lies about product delays that did not include the true reason (LCD display delay from manufacturer), I am now expedited with an expected shipping date of Aug 2.  I am not expecting Dell to ship tomorrow.  I truly do not know when I will receive the laptop.  I parted with my old Dell in July when the sales manager told me I would receive the new laptop in a week or so.  I shouldn't have done that but I thought I was doing business with honest people and also in business, things happen.  It has been difficult trying to accomplish my work duties by borrowing computers.  

Here are some issues for you to address:

1.  ONLINE STATUS DOWN-PLEASE REPAIR THIS IMMEDIATELY.  All representatives and Executives at Dell constantly instruct customers to check their status online.  For the entire duration of July, and as of today, the system is down and labeled as "undergoing routine maintenance".  Also, this is a very disconnected and cold way for customers to feel like the large purchase they paid for is secure and coming as agreed to.  The sales rep that convinced the customer to purchase should be tied to the transaction until the product is received.   

2.  EXECUTIVE KNOWLEDGE-INFORM EXECUTIVES OF THE TRUTH AND EMPOWER THEM TO USE THEIR COMMUNICATION CAPABILITY TO GIVE CUSTOMERS TRUE INFORMATION.  I have spoken with a 20 year employee of Dell that is now an Executive at Dell that runs the Corporate Escalation Team.  He was extremely nice and seemed frustrated by his lack of ability to fix my issue.  He had no answers for me and there were no options for him to transfer me to.  Michael Dell walks through the halls past him, but he has no information as to why delays are extended.  This is unacceptable.  

3.  CASE NUMBERS AND ACCESS- EXECUTIVE RESOLUTION TEAMS NEED TO BE GIVEN ACCESS TO ALL DEPARTMENTS OF THE COMPANY TO HAVE ANY CHANCE TO RESOLVE CUSTOMER ISSUES.   This same Executive, and his Executive team, have a case number for customers like me, have sent multiple expedited requests, but are not able to personally contact anyone regarding production, shipping, delivery confirmation, or anything else.  They again refer you to check online status as your only option.  They also supposedly can only see what we see on the computer which renders them worthless.  This is a deliberately created unacceptable loop that shields Dell from answering complaints and it renders this team completely useless to a customer that has exhausted hours of time and effort weaving through the Dell maze and climbing through the process to get some resolution for their case. 

If you (Management) honestly want to repair the severly damaged processes at Dell, then you should clearly show the consumers that these issues are being changed now, not in 9 months from now after the damage is done. 

It is clear that Dell launched this particular product to potentially compete with other similar product releases in order to try and capture a market share of the hot interest.  Dell collected millions upfront and forced consumers to take the hit.  Many have already paid interest on their purchases before receipt of the product.  Dell made numerous errors launching this product, they are following those actions up with numerous errors in managing the delivery of the products, and therefore I am concerned that if and when I get my product, it will end up having some kind of issue with it's components, and I will have to deal with Dell again and that makes me extremely worried.  To be honest, I think most customers feel this way and you should be very worried about Dell in the future. 

For Lionel, thank you for trying to be honest.  For Alex, I don't envy your job.  Everyone at Dell is extremely polite and I personally feel bad for everyone that has to deal with this.  I would assume that you'd personally wish you were still at HP during this time.  Maybe the future will change but not the way it seems like it is going.  Direct to consumer is what Dell is/was all about.  That business plan is now in big trouble, regardless of international sales. 

My email was included in this posting if you do read this, choose to reply, and want to help me with my case personally.  I feel bad for every customer like me that is suffering from the same issues.  I don't expect any reply as I think the internal problems and the sheer volume of angry and unsatisfied customers is now too much for Dell to handle.  It's a shame for the good people that work for Dell in a horrible process that's clearly mismanaged.

Mike

I like M1330's style and specs a lot, but no I did not order one

1. I applaud Dell for at least blogging about it, instead of being quiet

2. I don't understand why sell it when it's not ready to sell yet. Apple does this all the time, announce a product BEFORE it starts to sell

Actually I think Apple just gets more benefits of the doubt, their Apple TV was delayed as well after order

I still like-love Dell, with my Dell 640m (I've tried 700m, 600m, 6000, D600, D610, D520)

I've heard that they aren't in production yet. As in Zero units have been shipped.

yesterday they told me it would ship 9 aug (after postponing it from 24 july), today i get a mail with edd 30 aug. i will cancel, and if i don't find something better in the next weeks or months (the new sony should be great), might order later assuming prices will drop and relieability increase.

finally they get a product right at dell, and then manage to mess it up.
 

I just recieved my 1330. It is too sweet.  I was patient and good rthings come to those who wait.

 Unlike the other whiney posters who always have to be bitching. I read through some of these and boy do the nay-sayers like to congregate.

For those of you who didn't cancel your orders, good for you. You didn't get taken in by the small mob mentality.

 I will continue to buy Dell systems. Imo, for the price-they are the best.

Two Quick Items:

 1- can any Dell person on this blog tell me why teh shipping of the Timbuc2 bag and he lojack software is a full 2 weeks AFTER my 1330 is skd to ship in mid-September ?  Seems odd.

 2 - Mike Dell - try experiencing using your own India based CS.  They are clueless in CS support and of little to no help on the tech side.  When you try to chat - the answers are so out of bounds as relates to the question at hand.  They are just a major irritant to your customers.  Why not try using more US based College students and home bound others to help out here.  It might be cheaper using off shore staff, but in the long run it is much more costly.  I am a Dell shareholder and want the bottomline to grow, but not at the risk of alienating your customers.

completely USELESS!!!!!

i have yet again spent the last 30 mins on the phone to DELL csr's asking about the offer in the US and why it isnt offered here un the UK

They gave me a load of tosh about offers being different from country to country, fair enough, what about the offers for the UK? you will have to speak to the sales team, ok put me through, THEY CUT ME OFF!!!!!!!!

how extremly rude! they did tell me that my system was in production and was still on time for delivery on the 10th.

i have asked to speak to a customer service Manager, and i shall get to the bottom of this!!

I was browsing through the comments above, and the following comment by Pat really caught my eye:

"I absolutely can't study engineering without a laptop"

Really? Cause I didn't find it all that hard to do myself (and I graduated a year ago).  Nor did most of my classmates.  And I'm willing to bet a number of people that have posted here already made it through an Engineering program without a laptop.  Besides the fact that if your school is worth anything at all, it will have a computer lab.  Plus you obviously have a computer already.  I understand the frustration, but let's keep the exagerations to a minimum please.

Like some others here, I ordered on 6/26.  Yesterday (7/31) was my ship date.  I patiently waited the 5 weeks (!) that were required and, of course my order didn't ship.  The worst part was watching production begin this week, as order after order was moved from to boxing and shipping.  The annoying part of this is that all of those orders that were boxed and shipped were placed in early (or sometimes mid) July.  People who ordered a week or more after I did have tracking dates and will be receiving their orders later this week.  I will be waiting until 8/7, when I'll no doubt be delayed again.

How does DELL's order queue work.  Why don't you value certain orders (those that were placed first)?  Do you understand how disrespectful and insulting it is to have your order delayed after a 5 week wait, while someone who's waited 3 weeks gets their order early?

My updated shipping date has just gone to 21st August, 6 weeks after the order date.

I'm in the UK - is anyone getting anything in Europe yet??

The rep in India is advising me to cancel the order as I'm going on a long business trip next week and really need a notebook.

Can anyone suggest a good alternative to the 1330 from a reputable manufacturer who could supply at short notice without resorting to lies to get my business??

Thanks!!

Dell will hopefully learn some lessons here that new products should be ready to ship from the announced launch date. Another alternative is to announce a ship date for new products, I believe Apple did this once and it totally killed existing product sales whilst everyone waited for the new product (obviously!). The current Apple model is to have products available online and in store when the product is announced. This has been very successful for them.

Dell should widen their beta testing program, involve more customers, get more feedback. I work in UK HE Education and I would be happy to test products if Dell asked me, with some incentive of course ;)

If someone from the XPS product division could answer my following questions I would appreciate it.

1. When is 2.4GHz proc coming to the 1330?
2. I heard Intel has launched new Extreme mobile processors, when will this be in the 1330? Apparently this may be in the new iMac coming next week.
3. When is HD DVD/Blu ray coming to the 1330? (You provide HDMI but a standard DVD optical drive!?!!)
4. When will a better graphics chip be provided, it's currently worse than a MacBook Pro. Even in the chip range it comes from it's not even the top of its class. The MBP uses a chip from a higher product range and of higher class.
5. When will Dell provide light up/glowing keyboards? (Yes like a MBP!)
6. It would be good if there was a Latitude with the power and features of a 1330. This is the only reason I'm looking at the 1330, the equivalent D430 is a joke in power, graphics etc.

Dell customers that are switching to Sony will regret it! I'm trying to move away from Sony, they make the worst laptops I have EVER come across. For quality and reliability choose Dell. For style, function and everything you could want in a laptop, choose Apple Macbook Pro. If there was a 12" MBP I'd probably choose that over the Dell 1330, and dual boot Windows/Mac OS X on it.

I'd appreciate some answers from an XPS product person.

Thanks

As this is my first laptop, I am excited. My EDD is 9th August. I hope I'll get my laptop on time. if happens, I'll have my 1330 after a week...hurreee...

Dell, any more "updates"? I have checked my order status online & by phone every day since July 2nd only to have it in the "production" & "build" stages for the past month!!! My estimated delivery date is still August 30th (it takes two months for parts from your suppliers for a new  product launch that you have been planning for years??). Based on all the recent positive news, I had hoped my delivery date would have improved.

I also call CS every day to hear why it isn't shipping, complain to the poor clueless robots in India (actually stating to enjoy my conversations with "John" from Calcutta), insist to be transferred to a CSR in the US  & once in the US insist to speak to their supervisor. When I got an intelligent rep (which is none to easy at Dell), I have insisted they upgrade to overnight delivery (they did), send me the promotional Timbuk2 bag (got it today!), beg for them to expedite the order (they offered that this morning), & told them about a $150 offer sent to my email and then requested that it gets applied without cancelling my order (I have a number of my case rep who said he would gladly give me the credit after it ships).

Tonight I applied for Dell financing & was approved a $5,000 line. I plan to ask for them to change my payment method on my current order so that I can get another 4% off my $2,800 order.

So, maybe I can wait another month or two!

Dell, I am making you pay for this inexcusable product launch. I still love you & love your products as I type this on my 710m Inspiron.

I've always been a devoted Dell customer.  Every machine I've ever bought has been a Dell.  But the last two systems have all had problems.  The machine I'm typing on broke out of the box - the motherboard crashed.  And to my complete and utter disbelief, all Dell offered to do was replace it with refurbished parts.  Refurbished!  On a brand new system. 

I've had this machine for two years however, and have not had any problems - so I thought I'd forgive Dell.  However, this delay is once again trying my patience.  I'm going off to college now, and I ordered this laptop on the 26th of  June.  It's estimated ship date of July 31st (today) was long, but still manageable since I don't start classes until mid-August.  However, it didn't ship today, and after reading these comments, I don't expect that it will anytime soon.  I can't wait much longer.  I absolutely can't study engineering without a laptop, Dell.  I was relying on you to get it to me by the already ridiculous but quoted shipping date - and that's not happening.  I don't know what to do now! 

I wish someone would just be honest about what the delay is. My ESD is today and there has been no change in my order. I spoke online with customer support and they said wait till the end of the day and see if it ships. Surely they know if my laptop has been built or not on the day it is supposed to ship. Whatever the delay is it apparently affects more than just the M1330, I ordered a 1721 and there was no notification of delay when I ordered it. The company I work for has ordered several other laptops like mine and they have all been delivered. The only difference I can see is I ordered the webcam. Please let your customers know what the delay is. I would have surely changed my order to something you could send me and been much happier than telling me nothing and leaving us all waiting.
 

SO WHAT HAPPENED TO THE 2.4GHz processor?????????????????

No one can answer at DELL.

I re-ordered. I was able to take advantage of all the new offers and my ESD is not that far changed. I am looking forward to this product. Nothing else compares.

I hope Dell learns a lot from this product launch .Especially, allow current orders stuck in production to take advantage of new offers (it only makes sense). That, and communicate delays uniformily and clearly.

almost everyone already said this, but why promise something you knew beforehand it would be impossible to deliver on time?
when i ordered, i didn't have a warning saying 'expected delivery time 5 weeks' as it does right now at dell's french site.

in the meantime, component market price lowers, and that is a good deal for dell.

my EDD is supposed to be august 9th in france.
so, dear dell, either you deliver on time (which i seriously doubt) or you repay otherwise (e.g. offering us an extended warranty, car adapter-- whatever negotiable in a per customer basis). either way, it's the first and the last time i buy here. i think it's clear enough to explain why.

Well, now it looks like after over a month of waiting and with one co-worker having order after me and received the m1330 with the same specs, I may have to look at canceling due to a very, very long expected shipping date.  It's a shame...this laptop had potential.  I won't be purchasing any laptop as a replacement.  Sony has flat out said they will not support 64 bit Vista and any other laptop either will not meet the specs or will take too long to build and ship.  Thanks for the month long bump...it was truly not worth calling on the first day to order.  But, with any luck, Dell might get my order out before the new shipping date.  Thanks Dell for your accurate shipping estimate and assuring first orders are built first.
 

Canceled my order.  Ordered first day June 26.  Extremely upset at the service and delays.

Will be getting a Vaio SZ. 

I come from Taiwan,

I check my order every day, the delivery status show me 01-Aug will arrived,

I do not receive any information from sales yet.

I order M1330 at 08-July , but on the Taiwan web-site,

If I order this before 03-Aug, I have more gifts on the same prices,

I think I should cancel my order and re order  new M1330, since the delivery 

status is not reliable.

Crap! 2 months delay and the best thing DELL can say is this. not even a simple word: sorry.


 

A few years ago I ordered a system from Dell, and after lengthy delays I received the wrong system. It was handled badly and eventually managed to get a full refund.

 At the time I vowed never again to buy anything from Dell - so I only have myself to blame now.

Customer service from India is a joke (I actually feel sorry for them, they are obviously in the dark and being fed lines from corporate - getting angry with them is a bit like slapping a puppy).

They are telling me now that the estimated delivery date will be missed, but it will be shortly after - although this doesn't seem to be based on information like parts availability or production runs, but just a figure plucked from the air.

I had already been misinformed (lied to??) about the status before, that it is in production when it wasn't.

Sadly, I'm not in a position to cancel as I'm going on an extended business trip shortly and have no time to re-order from a decent manufacturer. So hope is all I have, and if it's late it will sit in my home for a couple of months before going back to sender.

Like I say, my fault for going back to a manufacturer who I had already placed in the poor category. I have now downgraded them to the breathtakingly awful slot, and hope I'm not stupid enough to ever go back to them again.

Kevin, they did the same to me. They backcanceled and repositioned order because of an stupid reason (some sort of trouble with some hardware code at production). I'm from Santiago de Chile. I'm really dissapointed at this point with Dell and im thinking i will apreciate to get my money back.

I feel they are playing with it, while im here still sitted waiting.

Maybe ill get another macbook, and give a break to XPS 1330. 

Okay, pretty irritated.  Been waiting a month and now the order has been canceled by Dell because they are backordered on some sort of bag that came free with my University purchase.  Like I care about the free bag...  I just want the computer!  Now I have to sit through the endless queue all over again.

Thanks a lot :P 

Hi Dell,

Wow, I ordered my XPS m1330 on June 30th and have been following these forums concerning the delays about the XPS m1330.  I was stoked that laptops will be starting to shipped this week.  I have been changing my order status every day since I ordered, excited and awaiting the shipment and delivery of my laptop.  Today (7/30/2007), when I check my order status, a whole MONTH since I ordered my laptop, the status has changed from "In Production" to "Changed".  I don't know what this means but when I called the automated order status number, it says my order is cancelled.

I am unhappy.

I appreciate the update.  I ordered the Crimson model for my girlfriends birthday July 26th.  Looks like it will be about a month late in arriving.  I'm sure she will forgive me once it finally arrives. 

Chill people, good things come to those who wait...

Me, I'm holding out for a blue one.

Over on notebookreview.com we have several hundred people who have ordered M1330's. And this week several are reporting changes in status from Building, to Testing, Boxing, and Shipping. But they are all Tux Black!

Is there a shortage of Crim Red, or White lids as well as everything else? 

Looks like Alex Gruzen brought a bit of HP and Compaq over to Dell with him...

 

Have been ready to buy for a couple months now… wanted the Dell, but the now infamous productions delays have given me time to think…never good. Was just about to get in that ridiculous queue when I saw the announcement for the Sony Vaio SZ6 refreshed to the Santa Rosa chipset.

Intrigued, I spec'ed one out as close as possible to the configuration of the M1330 I planed on ordering and the difference in price surprised me. The Dell was only $300… MORE!

Comparing the two at that price, I found that while the Dell was the only unit to offer an HDMI out, a multi media remote and an additional 64k of dedicated video card RAM, the Sony offers several other core features the Dell is lacking:

1. First laptop at this size to offer Windows ReadyDrive (an H-HDD with 256K flash memory attached to traditional platters spinning at 5400 rpm)

2. a real docking port (Port Replicator)

3. Hybrid Graphics System - provides a choice between two hardware switchable video cards (to save power)

4. a faster chip set as standard: SR - T7500 @ 2.2 GHz (vs. T7300 @ 2.0)

5. an internal modem card

6. 1 Gb fast Ethernet card

Ouch, that's a LOT of extra stuff for less money.

Aesthetically, the SZ's carbon fiber case vs. Dell's three case color options is a pick'em to me. Credit Dell in that they wisely allow more options for WWAN connections (AT&T, Verizon and Sprint), whereas, at present, Sony only let's you connect to Sprint for EVDO rev. A. Personally, I'll be using Bluetooth to tether to Verizon's rev. A service over my existing cell phone's data plan.

Another consideration, Sony still insists on loading-up their machines with tons of crapware while Dell, mercifully, does not.

The final blow though comes with the realization that the Sony's are set to arrive in stores tomorrow, August 1! Order the Dell today and get it… when?

So, while Dell may have the edge for a multimedia user… and may later get around to adding some of the missing items… at present, I gotta go with the Sony… hands down.

After waiting a month, just got my delivery postponed another week. Canceled.

Looks like all posts are being withheld now...wonder why?

Word over at Endgadget is that as of today Dell Corp is saying there is yet another engineering hold on this product. I hope that's just a rumor. Anyone heard otherwise?

I have also just noticed that the only LCD option available on the 1330 on Dells website is the White LED!!

I have ordered the standard screen but does this mean that it will be upgraded FREE. Is a compatibility issue or a supply issue??

does anyone know? 

I have just got off the phone with a very helpful Dell CSR. She advised me that my XPS was well into production and build should take 24-48 hrs. The units then go in for testing.

hopefully this MAY mean i get it on the EDD!! or am i being too optimistic???? We'll see

[quote]Filed under: Laptops There's good news this morning for those of you stuck in the Dell XPS M1330[/quote]

 Where? :|

Well, I ordered an Inspiron 1720 with the German Dell on the 6th June. My EDD was 2nd August. Now I received an e-mail that the production has been delayed and the new EDD should be the 10th September. This is a push back of over a month. So Dell's problems seem to more complex than just the display's with the M1330.

The worst thing about this is that I need the notebooks for business issues and I wanted to order further notebooks for collegues since our firm is providing us with cash for new hardware. Now I cannot even tell them that dell is a good choice since they wont get their notebooks before october if they order now.....

This is my first Dell purchase ever and I must say I am quite dismayed to see how things are being handled by Dell. In ordering the laptop, the CSR was basically rushing me through the process and it was quite obvious he just wanted to make the sale. He didn't spend the time to answer any of my questions really but since I didn't have time to waste as I need this laptop for school , I ordered from him. He advised me on the phone I would have my laptop Aug 23, no later and in checking the website, now the edd is Sep 3. School starts for me the week after so I certainly hope to have it by then. However in reading everyone's comments, I will be looking into other viable options such as the mbp or the sony sz line. I invested alot of money into this product and it is true what everyone is saying. They have already charged my credit card and I won't even have the product for a month and a half all the while computer prices fall and no doubt, new specials will come out. Not like it's bad enough in Canada where we don't even get the timbuk2 bag...I have emailed my CSR rep who I purchased from regarding this and it's no surprise I have not had a reply. I am definately leaning closer and closer to cancelling...

My newest information, a new engineering hold and they hope to be shipping out in mass production in SEPTEMBER, end of August if we're lucky. Mind you this isnt from a normal case manager or CSR rather from the Round Rock office. If this is the truth I'll seriously need to consider the alternatives, problem is atm Dell has the only laptop with the specs I want. Between a rock and a hard spot.

 @Tech|noob: I hope your right, but my info negates that.

@Dell, Grunzen, Lionel: If Dell has messed up as badly as I was just told there better be a fall back plan for us customers who've ordered a laptop on the 1st day. The depreciation of the laptops just hardware wise is becoming huge. To that some of us need a laptop for work.

Too add insult to injury a 150dollar off with DPA coupon arrived in my e-mail yesterday. How could an existing m1330 order claim this coupon!!?

Dell requires that you must cancel your order and re-order to take advantage of new promotions. Perhaps, in the future, promotions should be held back until after the first 30days worth of orders have been filled. That, or let customers who have orderd and are waiting for the order to apply these promotions to existing orders without delay.

Armed with the offer for the "$149" value of the Timbuk2 bag offered with the XPS 1330, I emailed a CSR rep to get this added to my order. She said she cannot do so without cancelling the original order and putting in a new order, which will delay the EDD more so.

I ordered on 7/16/07 with a EDD of 9/15/07 - 8 weeks. It seems very rigid and customer unfriendly not to throw this bag in for customers who ordered prior to this offer.

 Surely there is a more reasonable solution than cancelling and reordering.

Where am I?

Tool late Dell. Orders cancelled yesterday (3 M1330 canceled). I am grabbing 1  Sony and 2 Asus tonight ;o) 

 I have too say, on this one Dell, you are a freaking nightmare.

To all other Dell customers (I am definitely considering myself as an ex-customer)...."patience it will come soon".

 Ciao,

Laurent 

I say throw in a Dell Slim Auto/Air/AC Power Adapter. That's the very minimum you can do for your customers. All of this is a shame.

I just read the update over again and this jumped out at me:

 "As Lionel mentioned in a previous update, there are some components like the LED display that may add time to an estimated ship date."

How many of you ordered the laptop WITHOUT the LED? How many of you are reading this and saying to yourself "wow, that was a close one, glad I didn't order that LED..." I would imagine that we can translate that little piece of data as saying most of us will experience further delays. To me this is like saying " there are some components like the motherboard that may add time to an estimated ship date".

So, after taking a second look at the update I have determined:

1. This is not really Dells fault, it's the supply chain, weather, plague, locusts, fill-in-the-blank.
   
2. Dell thinks we are clowns
3. Dell appreciates our cash, er...patience
   
4. Dell will ship when they feel like it so stop asking, you are upsetting CS
   
5. If you ordered early then you simply don't get it, Dell doesn't even make the bloody product for months after the launch, duh!
6. Last but not least, this is not really Dells fault.

Cheers 

I like the idea of the Dell Slim Auto/Air/AC Power Adapter as a kind of "appreciation" for our patience. The bag would be nice too, but i don't care that much cause i already have a bag for the M1330.

But please if you introduce some kind of "freebie" as gimmick for customer don't forget EMEA! We are customers as well and even if my 2 H2C XPS (6.5 Grand each) and my PE2800 Server (2.5k) are only 15.500euro  (or 18.000k Euro incl. my 2.5k M1330) in revenue over the last 1,5 years i generated by me are nothing in comparison with corporate customers, but i bet i'm in the upper half of HSB customers in a worldwide comparison in money spent with your company.

Please make it pay that we stick with our decision to buy the M1330.

And what about the Inspirons and Vostros ? It's not as bad as it is for the XPSM1330, but the annouced delay is 3 weeks, and some people have an updated delay for 8 more weeks !!

2 months for having a computer !!! What is it ? What's happening at Dell ? 

Sorry Alex, but I don't think that we were expecting. It's been more than a week since we are waiting for an update with some REAL info. So far, what do we have in this update:

-we are late for some very vague reasons (shortage, industrial manufacturing problems), but we know that for weeks already. Nothing new in this area. Nothing precise.

-we expect to solve those problems soon. Same story. No date. No figures. No info. That's still very vague. All the european orders were pushed to end of August or early September. Are you just saying that you are going to TRY to meet those new delivery dates? Great news, that's such a relief for us... Sorry to be ironical.

-Thank you for your patience. Same, nothing concrete, just be patient.

For delays exceeding 2 months for a lot of orders, that's quite short. Especially after waiting a week for news which are not really new... "we have problems, we expect to solve them soon, thanks for waiting". You could have summarized your entire post in those few words. I understand very well that you cannot say everything in this post. But I think there could be a decent compromise between what customers want to hear and what a big company like yours can say. And we want answers with some real facts. When will european orders begin shipping? Am I supposed to wait until early september?  I know I'm just an individual customer, but most of us need to know, for various reasons. Accurate answers would be more than welcome, and maybe the only way for you to keep some orders. Thanks in advance!

So many words, so little content. I understand that unexpected issues may arise when ramping up production but why had production not been ramped up prior to launching the product to iron out most these crinkles, 80+% of every laptop must be the same regardless of configuration?

For those of us who have chosen to sit this out why not offer a goodwill gesture to everyone instead of the hollow words and the haphazard compensation system that seems to be in place currently. Some UK orders have received £100 discount whereas others have received nothing. This doesn't have to be a monetary gesture and in fact I would have thought extended warranties, bags etc are more likely to increase our overall satisfaction with our purchase and likelyhood of repurchase. My original estimated delivery date passed nearly two weeks ago with the only communication being an automated email.

I stand to be corrected on this but I don't think the UK order tracking system is broken, to the best of my knowledge no M1330s have been produced in Ireland yet.

Finally, why are credit cards being billed when Dell's when the laptops haven't even entered production?

I hope that with "we expect to begin large-scale production and to ship systems in all regions beginning this week" you mean Monday and not the end of the week !

I'm a Dell customer about 7 years, but this was really annoying, to wait for a NB more than 1 month, unexceptional. 

"wonder why stock is on a down slope these last few weeks..."

Hard work to destroy their name. Lol.

This will certainly be my last Dell. I don't think any family or friends will be going Dell after this either. And I've sold a lot of systems for Dell to them over the years. It's really quite sad that Dell doesn't realise the values of early adopters.

As so many people have already said, it's not necessarily that we're mad at the delays or want free stuff. We just want to be told the truth. And if this "update" proves anything, it's that Dell still can't be bothered to tell the truth or own up to anything.

As someone who ordered their XPS m1330 7/28, I actually enjoyed this update because I've only gone through a day of confusion and dismay.

 I am also a new Dell customer and this is not a very good start :S

Thanks for the update but if results (notebooks shipped) don't come this week like the update says they will, I'm afraid I have no time to wait over a month.

Good luck Dell... wonder why stock is on a down slope these last few weeks...

  This is extremely disappointing to say the least.  This is my second XPS system and it will be my last unless Dell does something to redeem itself.  When I purchased my m1330 I had an estimated ship date in late July.  When I confirmed my order on your website my EDD jumped a month to August 23rd (after my credit card processed).  I understand that there can be supply chain glitches but that is just plain disrespectful. 

  And furthermore after we, those who went out on a limb to purchase a product that was new and not road tested, you offer a free Timbuck2 bag to new orders before we even receive ours.  That is wrong, and a bad business practice.  My computer is in boxing right now and I am still on the verge of canceling it.

I am a student, this is a big purchase for me.  And those of us that are students ordered this computer because when we were on your website it gave us a shipdate that was before school started.  

Finally, the online status that you are telling us to check has not worked since the day I placed my order.

Thanks for nothing Dell.  You act as if you are doing us a favor by updating us.

Well, Lionel, since CS won't answer my question, maybe you can help.  Your VP just said that Dell will work hard to meet ESD's.  That's great, but here's the problem.

Original order: 6/27, ESD 7/24

SKU Error, Dell CS Reorders: 7/2, ESD 8/20

SKU Error prevents production: Dell CS Reorder: 7/27, ESD 9/25

Does Dell honestly expect me to wait 3 months for delivery or does the right hand just not see the left?  Nobody will answers my questions, all I know I know is that now Dell is committed to hitting that 9/25 ESD. 90 day lead time?  Surely you can do better than that, you've already missed my original ESD and SKU errors are surely not my fault.

 Great informative update though.

I ordered my xps1330 on 30/6 as the Australian site listed an "available date" of 10/7/07, almost immediately the $2800 was taken from my credit card and I received a email and order status stating 17/07/07 as the delivery date which sounded excellent

Well what a surprise on 11/07/07 I get an email advising my delivery date had slipped from 17/7 to 27/7, a quick check of the Dell Australia website then showed the xps1330 as available from 31/7.. this did not put much confidence in my revised delivery date.

Well I check on the 27th an low and behold the delivery date is now listed as 8/8 (with no notification of the change I note) but the Dell Australia website now lists the XPS1330 as "Available Now"

I would bet not a single person in Australia actually has a unit so no idea how it is supposed to be available,  if it wasn't for the fact I paid already a month ago I would have canceled a bought something different by now.

Dell should be ashamed at the poor performance they have displayed with their new flagship model, for my first Dell purchase I can guarantee it will also be my last 

I truly hope that giving away the Timbuk2 bag is the first among many future gestures of sincerity for the situation you have created for your customers.

Dell Slim Auto/Air/AC Power Adapter or a money off discount would truly be a best way to alleviate your public relations disaster. I'm one of the lucky few who got the Timbuk2 order because it appeared the day I ordered.

 ABOVE ALL ELSE, DO NOT RUSH A PRODUCT FOR THE SAKE OF GETTING IT INTO OUR HANDS! I'd rather wait longer for a product that passes quality control standards than a piece of obsolete junk that will stop functioning two yrs later.
 

Mr. Gruzen,

Since you can't seem to provide any updated information of substance regarding the new m1330, maybe you can update us on how, exactly, you became a Sr. VP.  It certainly wasn't because you treat customers with respect.  Today's update was the most disrespectful communication I think I've ever received from Dell - and that's saying a lot because your company's customer service communication is terrible.  A monkey with poop on one hand and a phone in the other could do better.  As you can see, you didn't have to do much to go above and beyond - yet you actually managed to screw it up.  You pooped in both hands!

I ordered the m1330 on June 27th.  I was told it would be shipped to me today (7/29).  Obviously, I understood a new laptop would have delays and wasn't upset with my shipping date.  With that said, I haven't been able to get ANY updated information - online or by phone.  Matter of factly speaking, your customer service reps act as though they don't want to help with this info anyway.

Truly great companies treat their customers with respect.  They may not be able to always meet demand but they provide regular updates to paying customers regarding their orders.  Dell has failed miserably and your recent update is proof.  You gave us NOTHING!  As of now, I still don't have my new laptop - but it's certainly been billed to my credit card - and I'll never get the 5 minutes back it took to read your incredibly disrespectful 'update'.

One thing's for sure, it's becoming easier and easier to understand why HP has taken so much of your marketshare.  I nearly moved my business to them this time but was willing to give Dell another shot.  After buying my 6th computer from you (including the m1330), I'm afraid I've made the mistake of being too loyal to you.  It's painfully obvious you don't need my business going forward.

Go wipe your hands - they smell of poop. 

The computer market is crazy volatile, and a processor released two or 3 months ago is [...] subsequently deeply discounted.  That means our purchases are depreciating while dell is incapable of delivering them to us.  Plus they are now offering a promotion[s...]

Before signing off, I wanted to thank all of our XPS M1330 customers for your business. In the meantime, we appreciate your patience.

Very poor excuse for information...very weak.

No apologies because that would mean accepting responsibility for a mistake and this is simply not a mistake, it was 100% intentional. Paper launching is now the de facto standard at Dell. So do not expect an apology rather expect what you are seeing right now, a boiler plate response to what Dell sees as a non-issue.

Face it, we paid our cash, they have that cash and whatever happens from this point on is a win-win for Dell. We will eventually receive the product and this will blow over...how many of us will order from them again? Think about that very carefully the next time you need a product. Be sure to tell all of your clients, friends, and family. Those of you who blog, post this fiasco. Those of you with a website, post your experience. Other need to know that this is Dell's policy for new products.

Dell thinks so highly of their customers that they offer a free bag to everyone EXCEPT those who ordered early and are waiting the longest!! They took our money, receive interest on it and can't even offer us the same deal...oh wait, sure they did... IF we cancel the order we have been waiting for all this time and go to the back of the line. This is almost surreal...tanks for nothing, again.

And last but certainly not least...those of you who fancy yourselves Dell fanboys will be crying the blues soon enough. You come across as pretty smug about your ship dates, as if you know something the rest of us do not. When that dates slips a few times are you still going to shake your pom-poms and cheer? Will you still be so understanding of their production troubles? How about the lies from customer service? Are your emails getting answered or are you simply so enamored by this company that you don't even care? Keep cheering, I am sure Dell appreciates you.

"... we expect to begin large-scale production and to ship systems in all regions beginning this week."

So nothing firm once again.  I expected an update on the 1330s last week since this site said there would be one and it didn't happen until this week.

Why is it so hard to just come in and say "once we get the shipment of this and that, we will ship stuff, and we get that shipment on monday." ??     

One other comment for people to keep in mind when complaining about your Estimate delivery date.......the key word being ESTIMATED!!

Would you rather Dell only estimates a one week delivery time, and then keep changing it every week or would you rather an over-estimate which then gets bumped up because production was completed early? 

Well, the news here is not the content of the post, it is a standard-issue corporate statement which says nothing. The news here is that Dell is probably now paying attention to this customer relations and PR disaster. So just maybe it won't get any worse.

It's amazing that so many people will be so easily made happy by a laptop bag or a shipping discount. I can't say that these things would do anything for me. I have been given a >6-week wait time (ordered 7/23, est ship 9/4). I guess I should be happy that some of the bugs may have been ironed out by then.

Thanks for the update but these comments provide little comfort and really is too little too late.  Especially for those of us that have already cancelled. It would seem to me that this time Dell got it wrong big time by providing the ESD's it did.  I can deal with a 10% or even 20% error in the lead times, but in my case the delay was (and still is) well over twice what I originally anticipated based on the ESD i was given. I hope that you use this experience and learn from it.  I know I have!