Direct2Dell

dell1330.......

dont buy this computer ...get maquintosh is gonna be better.......costumer service in dell doesnt work ,,,,

Not so much of a difference, since the customs duty will kill you. 

i want puchase Dell XPS M1330 from US because it is cheaper there.In India this cost around Inr 54000.can any one help me how to puchase from US and how much they will charge with shipping charges

Does the dell inspiron 1520 come with on board bluetooth if so I can not locate it

Thanks

Paul

sorry to bust bubbles. but i got my laptop on time. the only thing that took ages was my messenger bag. which the gave me a hundred dollar credit. i like my computer and will be buying from dell again. everyone was nice to me. customer support and tech support.no one rude. the only thing is that a couple of times i had people who had heavey accents and could hardly understand but got throught it anyway. now i am on my way to a live dell chat to see if i have the back lit led screen.

Hi

I ordered an XPS M1330 on 22 August in the UK and was given an ESD of 8 October. I ordered 2.0 GHz T7300, 2 GB RAM, CCFL screen, 128MB NVIDIA, 160 GB HD, 6-cell battery, crimson case.

My order sat in pre-production for about 2 weeks at which point I called to request if I could add a feature. I was advised on 4 September when I called that they would have to cancel my order and reorder if I wanted to add a feature and that the ESD would be 22 October. Not being too concerned about the feature I wanted to add I left the original order and it moved to production on 5 September and was shipped on 8 September. I received it yesterday in perfect condition.

I know it is tedious having to wait so long and I know it is frustrating for those that have had their ship date pushed back again and again but I would have to say that it is an absolutely spectacular laptop and if you can at all avoid cancelling your orders then do so (go for a refund as compensation for the delay instead).

I would have to agree with Funkatronik who posted on 3 September, it certainly does seem as though Dell have resolved their problems that were causing the delays in the first place and they are now working through the delays.

May be a good sign for others indeed...

EXTREME disappointment..... (having had several good systems from DELL over the years.

Took nearly two months to deliver an Inspiron 1520 and then three weeks with customer services in an attempt to find out why it didn't work. Having been advised by Technical Chat (after about 10 sessions) that the laptop should be returned for refund/replacement, was told by Customer Services that refund is not an option after 7 days (even though those days had been wasted by Dell trying and retrying to fix a problem that didn't appear to be fixable). It is beginning to look like DELL has a support problem. It takes quite a while to get an active session and, in a couple of cases, the session/agent just disconnects for no apparent reason. I am not convinced this is attributable to a comms failure!

Eventually got the laptop returned to Dell and a full refund.

Funny thing is, as an alternate, I was just about to buy and Alienware laptop when I noticed they are owned by DELL. I'm now elsewhere....

could you say what is the real operational time with 6-cell 53WHr Li-Ion Battary?

thank you

I finally cancelled my M1330 XPS laptop, after a faulty one was delivered. I have waited 4 months and the replacement eta is october.

The fact is it is no longer a new laptop, the technology is 5 months old.  My collegues received their M1330's last month and I was unimpressed with them.

 The XPS logo on the top is flimsey tin foil and can get caught and pulled off.  This happened to one of the laptops and it looks terrible now.

The dvd rw drive is a slot drive with no emergency release hole.  And all the controls including eject are logical touch buttons.

Despite looking nice I think the laptop is too fragile, 5 months old, too many things to go wrong with it, also gets hot.

I recommend either looking at newer models from Dell if you must, but otherwise Toshiba is well recognised as the industry leader for laptops.

Pay a little more for  Tosh and at least you will see it this side of Christmas.

Well, I don't really have a lot of things to add.

Just another "not so happy" student, who is going to start at university with an  5 year old notebook, because the one he order from dell won't arrive within the next 4 to 8 weeks or so....

Thanks Dell... You're really making things easier...
 

I took delivery of my XPS M1330 on the 30th after ordering on the 9th of July. First impressions was that it looked OK, though the more I look at it the more I like it.

Problem is I had canceled this order and ordered the Sony SZ691 but then it turns up the next day. I have decided to keep the Dell and compare the two but on closely checking my XPS against what I ordered I notice that I have the LCD screen not the LED as ordered, the wireless card is the ABG not the N as ordered so waiting to see if Dell will replace these parts or give me a refund - Dell really need to sort themselves out, this process for me has been nothing but a shambles and hopefully when the Sony arrives later this week that will be as ordered and then perhaps Sony will get all future laptop orders and not Dell.

So this is my first time posting on this website/forum. I understand that everyone's order is late or delayed by a month (for the XPS 1330), as well as mine. I ordered on August 19th, and they said it would arrive the 27th! which seemed early so I got very optimistic. I am typing on my dad's old IBM that is 1.5 Ghz which is ok for Word/Exel/Powerpoint/Internet. But the fact that i expected to start off college with a $3000 laptop, and it be delayed after being willing to dish out 3000 dollars so then i do not have to upgrade for the next 4 years or so. I ordered a 2.2 Ghz Intel Core Duo T7500, with 4 gig's of RAM, and the 128 mb GeForce 8400. So i was expecting the fastest/best laptop for Windows Vista so I could learn to use it before going to college (tommorow). I guess not...I guess I will have to wait another month |September 27th!| for my laptop and learning to use Windows Vista since my college has been Vistafied if that makes sense. So yea great job Dell, apparrently you have made upcomming college kid's life miserable. And I was told that I would not get a student discount, or money back for this huge delay. I agree with Craig, we should get atleast 20 dollars a day for everyday that it is late. I even paid for next day shipping. So much for your PRIORITY customers.

I ordered my 1330 on 27 July with a ship date of 31 Aug.  I have called and they assure me that it will be shipped by then.  I don't think so!  They did offer me $150 rebate once I recieve it.  I will hold off for the next few days to see what happens.  I am looking for $25 a day for every day its late.

Well, Dell may be delaying the laptops, but they certainly aren't delaying getting payment for them!  And I think you're lucky if you can tell that your laptop has been delayed.  In my case, I just keep getting one lie after another.

Dell keeps claiming that they've shipped my laptop and that DHL has lost it. I know DHL has a bad track record, but the rest of my order managed to make it to me. Just the laptop, supposedly lost twice now.

Meanwhile, each time the order is reportedly shipped but I do not receive it, I am both paying interest and falling further down on their list of customers waiting for laptops (due to delays) as they repeatedly enter the replacement as a new order.

And, because they claim they shipped the order, they will not offer a credit back to the original order date, so I am supposed to pay DFS interest for nothing.

Mine was ordered the 29th june... and it has been delayed today until the 10th of october...

 First time I ordered something from Dell and last time too...  I will cancel my order monday.
 

August 21, 2007

Mr. Michael Dell

CEO

Dell Corporation

One Dell Way

Round Rock, TX 78682

Dear Mr. Dell,

I am at my wit’s end on what to do. I am a loyal customer of Dell who has completely lost faith in your organization. It makes me sad to say that customer service doesn’t seem to be a priority for your organization anymore.  As a consumer, I always felt that Dell “had it down”, that your reliability, products and service were an excellent choice for my computer needs. I am very sorry to say that I will not choose Dell again for any computer needs in my household or at my work.    

My daughter has gone away to college. I took her this past weekend for a week of freshman orientation with no computer. We ordered a Dell computer back on July 22, 2007.  The first order didn’t go through and was cancelled “by mistake”.  I noticed the order said cancelled two days later by your online service and reordered it again on July 24, 2007. The reorder process took several hours but was finally complete.

At that point there was no indication there would be any problems, even with the initial hiccup. The computer expected date of arrival was August 13, 2007.  That would be plenty of time before my daughter started classes at XXX University (XXX).

On August 13, 2007 I got a call saying that my order was delayed until August 28, 2007 (one day after classes started at XXX).  I called your customer service and was told that I could either cancel the order or, basically, nothing else.  The only thing the person on the phone did was put my order on the list to get free priority shipping when the computer was complete. I still have to drive the computer to my daughter when it arrives (1.5 hours away).

Right now, I am miserable. My daughter is at college with no computer.  Everyone else has a computer, except her and one other girl whos pink dell laptop is on backorder as well. I am scared that she will not have it to start classes. No one even cares at all except me.  I feel very alone and very upset with believing that your company could provide for my needs and has failed me completely. No compensation, nothing, just absolute and utter failure on your part to complete one small request for a computer to arrive on time for my daughter’s first day at college.

In closing, I just want to say that I needed to write this letter just to express my extreme sadness that as a parent I chose your company to help me give my daughter a good start to college and you have failed me completely, 100%.

If you have any questions or would like to speak to me directly, my email XXX -          Believe me, I am not holding my breath though.-

I ordered on July 31st and got Sept 18th as estimated delivery date. Dell has now changed it to Sept 6 (12 days earlier!), and customers in Norway who ordered a few weeks before me reports that their 1330s are being shipped now (nVidia graphics, LED backlight). Most of them reported that the order status changed from "estimated delivery date Oct 2nd" to "shipped".

I also got a "PowerConnect 2724 - 24 Port Gigabit Switch" item added to my order for free without me asking for it (don't know if they will actually deliver it..).

I know it's too early to tell yet, but it might be that Dell has solved the production/delivery problems.

   You can talk about delays in manufacturing and screens and colors all you want Dell but let’s face facts by looking at what you have on your website.  First I ordered the Flamingo Pink Inspiron 1420 Laptop this carries (according to your website) the highest delay in days of any of the colors 16 days.  I also ordered the Anti-glare, widescreen 14.1 inch display (1280X800) which carries a delay of 2 days.  None of the other parts of the computer are labeled as may delay your Inspiron 1420 ship date. 

   Now if I can do the math correctly that equates to a maximum possible delay of 18 days if it is handled one after the other.  Now I ordered my laptop on 7/10/2007 the original ship date was 7/26/2007.  Then like clock work on 7/27/2007 I got a delay to a new ship date of 8/2/2007.  I let it go and said it is only one more week.  Then again like clock work on 8/3/2007 it was delayed to the magic date that everyone seems to get of 8/28/2007.  Now a little more math Dell.  Taking out the first 11 BUSINESS DAYS I waited to the first original ship date of 7/26/2007 which is build time, to the 8/28/2007 magic ship date that is a total delay of 23 BUSINESS DAYS. 

   So explain this to me where did you get the 16 days for the color and the 2 days for the screen?  As far as I am concerned you really do not know when anything is going to ship.  But the best part of all of this is that you would actually let me order that laptop online knowing full well that people like me have been delayed over month for the exact same laptop.  This is a pathetic excuse for a company.  You continue to run commercial after commercial for the laptops you can not deliver, and continue to take orders from the poor unsuspecting customers that have not had the luxury of reading forums like this.  You should be ashamed.

   Oh and on top of all of this I have spoken to your so called customer SERVICE department on the other side of the world and found something interesting.  The day my order was delayed the second time to the magic ship date of 8/28/2007 I saw on the order status screen on your website that I had to agree to the delay and either accept it or choose to cancel the order due to the FTC regulations.  However before I did this I called customer service where I was told that it was the color of my laptop delaying my order and that I did not have to consent to keeping the order and it would not be canceled.  I however went back online and filled in the online check boxes to keep the order and my order is still in place.  Now I have read several comments on this forum about people’s orders being canceled and it seems that if you do not fill out the online order status confirmation, your customer service reps can do nothing about it.  I am sure that if I had listened to your customer service rep that my order would have been like many others and been canceled. Now that is what I call competent customer service.

I have just ordered this yesterday in the UK and I am told that it will be available 4th October. This is a 6 week wait but I I am fine with it since I have been advised, but reading this has worried me that I may not get it for months! Can anyone tell me if they have had these delays and problems when ordering in the UK?

 Thanks

I finally received my M1330 today after waiting 2months and 1 week.

I opened the box and the laptop to find:

1) A large scratch on the screen

2) The screen backlight was faulty and therefore was very very dim and could not be used

3) No protective shipping film on it.

 I don't know what Dell are playing at but I called them the condition that my laptop was received in.  They told me that they would call me straight back to arrange a new one to be sent out within 14 - 15 days.

I am now fuming once again.  I regret ever ordering this laptop from Dell, why o why didn't I just pay a little more to get the same spec from tosh or IBM.

You have cost me as an IT Consultant, two days work and a whole lot of stress.  Not to mention letting my customers down over this.  You are just simply not worth the problems you have caused to me and my company.

Exactly the same situation here in Sydney, Australia. Ordered mine on 20th July, and was given a delivery date for 14th August. Come Aug 13, and the EDD changed to Aug 21. Checked yesterday (Aug 17) and the status has become "Not Available"! What pisses me off is that Dell is still offering this laptop system in the website to unsuspecting would-be customers.

Let me precede this by saying this is not a spam post, just want to call your attention to a laptop available for $150 with Fedora installed.  Low price, no MS os hassles.  I've ordered a couple. 

 http://blogs.zdnet.com/BTL/?p=5746

I had more or less made up my mind to get Linux on my next computer due to MS's propensity for unleashing buggy operating systems (Windows users are nothing more than unpaid beta testers, imo) and their refusal to issue security updates for older versions, thereby putting all of us at risk (there are a whole lot of people who are still using Windows 98 and (shiver) Windows ME at last estimate, now with current security holes unpatched).

Yeah this is definitely messed up. I ordered my laptop and its been more than a week.

I am thinking of cancelling my order..and just going to bestbuy and getting a good system with that money.

 I spent over 1000$ for this laptop and i need it desperately for my work now that my inspiron 6000 is dead.

 Damn dell help me out.

Desperate

It shipped!!!

I don't know why but it says it has been shipped today - not just the bag but it says the actual XPS M1330. I filled out some Dell email survey yesterday and said I was fed up and now they ship the next day. Coincidence??? And, the weird thing is I ordered my XPS on July 30th and then had to cancel it because I wanted to change one thing. I was mad but reordered on Aug 2nd with the led display. And now they are shipping 2 weeks later. Their system is so random. I think they pick your name out of a hat and say - yes, let's ship to her today. However they chose, I feel lucky that it was me today.

@John

 You don't understand some things as well. I have a company-work to do. I arrange things and i did arange things based on the delivery date sales dep. gave me. So what am i supposed to do? bend over? Last time i will do business with dell (if i even do this one). They could have informed me from the start but they didn't.
 

 2 months waiting (if it doesn't delay more and more). While prices will drop on processors, ram and other things this laptop has. So i have prepay for an item and Dell will spend less for it and gain more? What will me and the rest people in here get for this delay? A better processor? An upgrade? So let me count. If i cancel the order i will get my money back in at least 20 days from the day i cancel. The next day i will be able to buy a sony or mbm. Why was i told by the sales department that it will take 15 days  max to be delivered?

Hi Dell and also others,

I need some info

How long will it take to get 3800 pieces of XPS 1330 (all with the same configuration)?

I mean the order-to-ship dates ? 

Ordered mine on June 27th. LED screen, Nvidia, 2.2 processor, 200g 7200RPM HD.

 Original ship date was July 27th. Then it was pushed to Aug 3rd. Then on Aug 3rd, it was pushed to Sept 28th. I was notified about the delay, and asked to call in to keep the order, or it would be cancelled automatically due to fed reg.

I called, told them I wanted to keep the order. The following Monday Aug 6th, The laptop arrived at my office!

Sweet!! Just in time to use it for a trade show ripping large 30mg to1g tiff/eps files (hi res) images to wide format printers. It worked Flawlessly! Love this design, speed. The only thing I changed was I turned off all the fancy aero stuff, standard windows interface speeds it up a bit...

Be patient, definatley worth the wait..

How can this guy on ebay be selling M1330 already, when none have been shipped?

http://cgi.ebay.co.uk/Dell-Inspiron-M1330-XPS-2-0Ghz-160HD-VISTA-TOP-SPEC_W0QQitemZ270151011247QQihZ017QQcategoryZ177QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

What I was dreading over the past week after reading this forum has just happened. My order was estimated to arrive on 3^rd August and got pushed back to August 14^th. Today I called Dell to hear the news regarding my order, which should be close to shipping…the outcome……the estimated delivery date has been pushed back to September 26^th!!! I’m sooooo annoyed!

I find it hard to believe this whole process has been so badly managed. I feel sorry for the poor employees having to handle the repercussions of absolute miss-management. I have always found the telephone consultants extremely polite. As is the usual case the real people at fault (Senior Executives) hide behind their frontline staff in a very cowardly fashion. I've just cancelled my order, an order I was very much looking forward to. Wouldn't you think Dell would offer another of their products with an apology and an appropriate incentive? The old WIN WIN. As with most corporations these days DELL are only in it for the WIN! DELL Executives this is NOT going to get you back to the position of Market Leader! At no time did I ask anything from Dell with the exception of an adequate delivery time span.

I was quite bad luck not to find this threat here before i place my order. I have been a customer of Dell for some years now. Today i went to the bank and prepay the XPS1330. I was told for 15 days till i get it in my hands. Tomorrow i will call Dell here at Greece and try to find a way to get my money back. Seems that Dell is not thinking that some of us might want this laptop for real work that makes money to us. I wonder there are no rules that cover us in case we start loosing money because of Dell's delay? If yes anyone knows where people like that can complain? Will i ever get my money back if i cancel?

Big disappointment from Dell. I guess it is my fault that i didn't search before i buy......but then again Dell is Dell why search for something like that? My fault i know.
 

The reason why we are complaining is because most people who use Dell as a supplier are business users.  We are not home users who can simply switch between brands and have a mish-mash of computers to support.  We buy a particular brand which reduces the support requirements of hundreds computers.  Therefore we have corporate standards in place for or computer systems.  The problems come when you take on say 8 new members of staff and order 8 new laptops to arrive before the new starters appear.  If the laptops don't appear, you cannot go and tell the workers that they cannot start work.

You cannot easily switch brands when all the other computers are Dell's and you have hardware support agrrements in place with them.

Time is money and we have new members of staff who are sitting, twiddling their thumbs with no laptops because they should have been delivered a month ago.

All we can do is complain and hope that Dell take their customer support seriously, as it will be some time before we are in a position to switch brands on all of our computers and every day that passes costs us a days salary for each worker without a computer.

Everytime we contact Dell they don't "say sorry they will not be shipped at all, go somewhere else", they say "heres a new delivery date a few days later".  Well we look at the new delivery date and wait for it knowing each day is costing money.

The compliants are more that they are stringing us along whilst costing us a fortune, when we have been loyal customers for years.

hi John, hi Dell

I'm Mike from Italy. I've happy ordered mine on 23th of July, You Dell have already charged my bank account on 26th e promised me to get it before or max on 5th of Sept. LCD Panel included.  And that is good time waiting for me.

I choosed Dell  and think they are a good Company but simply don't care to much about they are "only a OEM" with all its relative consequences just because:

1) they have already charged my bill. If you simply "think" to send my laptop, plaese let me decide when to charge your account....

2) they sayd something they can't make, which means they are not that good Compay I was thinking about for my actually laptop replacement. Single no business customer should have the same importance of a Company, which I guess this should be a bussiness must to.

So, I really hope to get my super-xps on time ... Go Dell !!

Bye everybody!  :-)

14/6 - I ordered 3 x XPS M1210 Laptops from Dell. Was given a delivery date of 22/6.

22/6 - Was told that the M1210s were still in production and would be with us on 27/6

27/6 - Laptops didn't arrive and was given a new delivery date of 2/7.

2/7 - Was told that the M1210's were end of life and we would have to order M1330's instead.  However, they would do a good deal on it for the inconvenience.

3/7 - Changed the order to 3 x M1330's, and was given a new delivery date of 20/7.  Argued about the delivery date and forced a confirmation and was informed it would be a safe launch

20/7 - No laptops, called Dell and they apologised and said that they were longer in the testing stage than expected. But should arrive any day.

27/7 - Still no laptops, was told they were short on parts, threatened Dell with cancelling the order and was given a new firm delivery date of 30/7.

30/7 - Still no laptops, complained again and sent various emails to customer services.  Was given a new date of 8/8.  I told them that I didn't believe them and would not be suprised if our laptops did not arrive on 8/8

7/8 - was informed today that due to a world-wide glass shortage, the laptops would not be delivered until 17/8

I think that we will never see these laptops and their next excuse will be that there is a world-wide sand shortage.

We ordered 3 laptops on 14/6 and have been waiting nearly 2 months for delivery.  How do they expect companies to run with this sort of service?

There seem to be some comments in Dell's favor above.  I have no doubt that they will all change when you find out that your laptop is not coming at all.  Meanwhile Dell are capitalising on the intrest from hundreds of thousands of pounds if not millions.

I think I will change our Corporate standard to Tosh after this, after all they have better laptops and have been making them since Dell were working from a garage.  Toshiba are a little more expensive for the spec, but at least they get delivered this side of christmas.

Dell should set some customer commitment slogan after this, such as "if its not delivered within a month, you get it free!" thats the only way to regain customer confidence if you ask me.

Wow.  Seems like Dell is full of suprises.  Unpleasant ones at that.  My daughter leaves for college on August 11th.  We ordered Inspiron 1520 on July 9.  Original ship date was July 26.  Get email on 7/26 saying ordered will ship 8/2.  Then on 8/2, we get email in afternoon that the unit won't ship until 8/28.

 I find it amazing that a company like DELL has no better view of supply chain.  To have an estimated ship date arrive, and then have to push an order 26 days the same day it was to ship sounds like, well, a company that has no ability to track their suppliers.

 I called customer service and pushed hard, talked to them for one hour (well on hold off and on for 50 minutes, talked 10).  They got in touch with their modification department who informed me that the issue is lack of flatscreens.  I asked specifically if this was all laptops or just something about this order.  They informed the shortage was effecting ALL INSPIRON laptops and deliveries were pushing out.  THIS IS WHAT THE DELL CUSTOMER REP TOLD ME.  I checked web sites, found nothing current on this claimed shortage.  So I pushed again and talked to the supervisor in customer service. Got no where there either. 

 So where do you go from here?  Circuit City? Best Buy?  At least they have product on the shelf.  Would rather have a DELL, but if it doesn't arrive by 8/8 so my daughter can take to school, we'll have to cancel and buy a competitors product.

 Does anyone read these comments I wonder (DELL people that is)?

Wow,Dell comes out with a fantastic new system and everyone is crying because they can't get it soon enough.

Just be patient.  Soon many of us will be enjoying our new M1330 laptops and we'll not be worried about the fact the we had to wait over a month to get it.

You might find that you could enjoy much more of your life more if you are willing to wait.

Ordered in the UK:  6th July
Promised: 1st Aug
Told 31st July it wouldn't ship until 7th Sept (no explanation)
I cancelled order 31st July
Just got a call from Dell right now that it would ship in 8 days.

I told Dell to shove it and give me my money back. I'm looking at Mac now.  Thank you!

Hmmmm,

You know, this is a new product, and I have an intense feeling of DeJa-Vu since the same bad communication and end date push outs occurred when I ordered an axim x50v a few years ago close to its release. I must be a fool to have thought it wouldn't happen this time. Instead of the whole experience being better with the M1330 release, it's apparently a whole lot worse !

I'm now in the position where I'm wondering if it is all worth the grief. There's a shiny new 13.3 inch screen Sony VAIO in a store nearby for a little less $$$'s with a slightly lesser spec than the optioned M1330 I ordered, but I could have tomorrow with no fuss or grief. There's a Mac notebook in a store closer still. Apple have great design so they won't have been released with heat issues, and they won't be charged to my credit card a month before I get the invoice or the unit.

I now know what the sales guys in the stores meant when I was looking for a case for my ordered M1330 and mentioned I'd ordered a Dell. They just smiled and said "well ... good luck with that, I hope it goes well for you....I hope you took out the extended warranty", they probably know I'll be back to buy the Sony or the Apple when I get ticked off enough with the delays or scared enough of the bad press on the design issues (which are neither confirmed or refuted by Dell).

Dell, people hate being lied to, people hate being strung along, people hate buying something and seeing better deals on the same item before they get the one they bought and people really hate expectations that are dashed repeatedly. The M1330 release and specs really created a buzz, on paper it's quite a machine  .... but now the buzz is becoming an angry one. Sure Microsoft do a similar thing with OS's and get away with it but they have a virtual monopoly and 90% market share. Dell do not !

Dell has lost an opportunity to increase market share in a critical and lucrative market segment but you've taken the opportunity to annoy and cause grief to many previous, current and potential Dell customers. If this persists with more delays, runarounds, bad or conflicting information from the company and tales of failing machines ..... well ..... I'm sure you can connect the dots and see the picture. 

For my dollar, and sanity, you have 2 days left to at least get my M1330 out of the darned "Build" state before I cancel my order.

Yes - I'm so sick of this waiting...

I was one of the first to order (on 6/26) and had an ESD of 8/1.  On that very morning, my status online and via phone system stayed the same.  Of course when I finally got someone on Dell chat, lo and behold my ship date got pushed out to 8/7.  The customer service rep had nothing better to say other than he was sorry.  This is at least the 10th system I've bought from Dell and I've never had such a bad experience before.  If the laptop doesn't ship by 8/7 or if I don't get some major free concessions, I'm cancelling my order.

Dell:   My organization buys thousands of your machines (16,000 employees).  My IT folks alternate between HP and Dell.  Every three years I upgrade to the best portable you guys can offer.  I am pretty patient and I start researching early.  I have now waited 6 months while you sold off old stock and got around to launching the M1330.  I put my purchasing folks to work the day the machines were posted to first the Canadian site and then the US.  After rounds and rounds of calls and quotes I am told no one at Dell sales has any idea why the T7700 processor is no longer available.  Worse I hit your Blog to find stories - (not denied by Dell) that the machines are overheating and that the processor is not available because of power supply issues. 

I have a great little Latitude x300 thats been all over the world with me and I can wait for delivery - if only someone could tell me what is going on.

 WHAT ARE YOU DOING.  WAKE UP AND PUT SOME OF THESE FIRES OUT!!!!!!!    YOU ARE NOT GOING TO HAVE ANY CUSTOMERS LEFT.

me too...

will go for sz5 sony...

bye bye dell forever :) 

Dell... you lost a customer here too!  

Will never look to Dell again!
 

I spoke with customer service this morning and the rep told me that the bluetooth is on a big-bad backorder, October to be exact. So for everybody that is having their ship dates pushed back to October, this may be the case.

The rep also told me that my system is on a 15 day delay until August 13 and is scheduled to be shipped on the 17 of August, which would be awesome because I was originally quoted at September 7. She could never say why it was on a 15 day delay, but I'm guessing it's the LED screen.

Luckily, I can afford to wait, as this is just a splurge purchase for me.   However, I won't put up with a run-around either, so I can afford to cancel my order if it gets delayed (ordered Jul 25 with a Sep 11 est shipping date).  I look at it in a positive light:  I'll give Dell till 9/11 'cause that's what they told me to expect.  Fair is fair.  If something better comes up between now and then, however, and my 1330 gets delayed beyond 9/11, then I'll be able to cancel and jump on that (having kept my end of the bargain).  So I really can't lose.

I can understand the frustration many of you feel, though, since you were told an earlier shipment date and that obviously went nowhere...and unfortunately, there really isn't much better out there in this form factor and at this price.  Yeah, the MBPs are nice if you want a 15" computer, and the Sonys are nice if you want 13", but neither offer the balance the 1330 does.  Having tried a Mac Mini, for me, a Mac just isn't an option; I'm too comfortable with Windows, and I've never had a problem with Windows-based machines.  The Mac, on the other hand....

 Tough choices!  I feel for y'all!

Okay, I cancelled my m1330 order as well. I just got my first Apple machine & loving it!! Bye bye Dell forever!!!!

I have owned 4 dell laptops & 3 desktops, but never again, NEVER!!

Btw, I talked my friend out of ordering a new Dell as well. We went to Best Buy & picked up a Sony! Oh, and guess what, he got his machine the same day!!

Still waiting, but ordered on 16th July ans EDD on 10th Aug. If not arrived by then i shall cancel and go for a Sony C series i think. will go to PC World to have a look.

Need to check my Credit card though, if they have taken out my money then i shall go ballistic and contact a national newspaper here in the UK.

are the deliveries coming from Ireland or mars??????

For those of you who might be expecting an actual update, real information about your order status and such...give it up. The reality is that this was a paper launch and nothing more. Dell has absolutely no problem lying to us and taking our cash. Because they launched this product without any ability to actually build it you can expect more lies, more delays, and more promises about updates. This is business as usual with these folks. I would not be at all surprised if they continue to push the ship dates out even further, even for those who ordered first.

 Has anyone actually seen or touched one of these? Do you know anyone who has? Has Dell actually shipped this box to even one customer?

It's not the delay that seems to be causing the anger...it's the lying and the money grabbing. It's the lack of customer service, the lack of info from what used to be reliable sources. Broken promises...promises of call-backs and confirmation emails that never happen, promises of real information. Do not tell me that a company the size of Dell with it's market maturity cannot handle the flow of information. They simply have chosen not to.

Customer service has no clue, senior managers have no clue, and Lionel seems to have been muzzled. We have been had...again.
 

Thats it for me. I've had it.

Cancelling my Order first thing tomorrow morning (whatever tomorrow means in dell standards.. ;)  )

I just realized that my order is about £400 ($800) cheaper in the US than

in the UK. This was "for reasons they could not reveal"

as its some kind of secret..  

 Last time im going to order anything from Dell..

Pathetic 

Iam from India...i ordered mine on 16th july...n d production stage is over n d laptop has already been boxed...on 22nd july...the site shows it has been shipped on 22nd july...from malaysia...2day its 29th.,..i donno....is dis really true tat d laptop has been shipped or not....bcoz...seein all d above posts...i haven't seen nybody's laptop being shipped uptil now...so guessin how cud i b d lucky one....or r dey foolin me....!!!...i guess i need to call up customer care n confirm dis.....tat d delivery date is 10th aug. or not as shown by the site....n if they have ny idea of d shippment gettin delayed...iam straight away goin for a Apple Macbook...or a Sony vaio c25g....!!!...Bitter experiance wid dell..evn though iam a loyal customer...

I talked to a representative about receiving it before August 31st (proposed date by her) because I have school and work stuff to do and she said it would be shipped before then but I get my Est. Ship Date and it's SEPTEMBER 6TH!!!

 Uuuuhhhhhh... With thousands of others trying to get theirs, I guestimate I will get mine in October...

Dell is OK with this? Nothing was planned ahead of time? Are you kidding me? Not one person actually has the m1330? Are you serious?

The m1330 is worth waiting 2 months for for the price it is and the pain associated with trying to get it??? RIIIIIIIIIIIIIIIIIIIIIIIIIGHT!

Wow... first Dell feeds me garbage about shipping dates, etc... now they call my house and insult me. I spoke to a call centre manager a few days ago after my order was incorrectly cancelled (as part of that whole Canada issue). He personally reinput my order incorrectly, so he had me phone the guy in charge of my order to put it in himself correctly. The manager claimed he would give me daily updates on my order and provided his email address in case I had any further questions. So I emailed him the next day when I heard people with similar orders and ship dates were given August 15th as estimated dates (I was told August 27th by the call centre). I later received a phone call telling me to stop contacting Dell because constantly "phoning" them wasn't helping. Riiight... The guy came off as pretty rude and insulting.

So it's going to be a good two months for a laptop I paid $2000+ for and was told would arrive in 2 weeks... I've been fed constant lies about the status of my laptop.. and now they're telling me to stop contacting them after giving me their contact details and asking me to phone them.

 Get your act together Dell.. for your other customers' sake. You've already lost my future business. This is the last Dell I'll ever buy (assuming it ever arrives).

Wow, 154 responses to this entry and more. Many people are upset and cancelling their orders (or saying they are). Where's Dell's response to all this? Isn't the XPS M1330 supposed to compete with other laptops (specifically the Apple Macbook). If this is the case, the other companies are winning for their customer service ten-fold. Plus, the Apple Store is offering a free iPod nano, a free printer (after mail in rebate) and an educational discount for university students/staff for a lot less than a well customized XPS M1330 notebook.

Plus, it's not worth buying the XPS M1330 if you live anywhere but the United States. Dell USA gets better deals, coupons and components than anywhere else in the world, and priced unfairly based on location for the same product. It's ridicously expensive for the world and thus I am going online to buy my Macbook (which is priced closely around the world and performs better than any PC I've used in my life). I was considering buying the M1330, but you've changed my mind. Avoid Dell like the plaugue, for any prospective buyers.

You lost a customer Dell ....

I work with a company that has a major account with Dell and I still can't get any information or prioritized.  Yes, I tried since the company spent a little over a million with Dell last month and I figure we might get a little special treatment.  I ordered on 7/12 and have a ship date of 8/29 (which I doubt will be meet).  What I don't understand is why I get a quicker ship date (8/24) if I go through and build the exact same system again and why they are still heavily advertising a product they can't ship (I've seen no less than 4 commercials everyday this week).  Unfortunately we have a contract with Dell, so another brand is out of the question.  I guess I'm on the hook for this one with no real alternative.

I am deeply disappointed in Dell because of the shortage in information about the delays and because they should (make that 5 commercials today) have ensured the part supplies were in place before marketing and making the unit available.  It will be a long time before I recommend dell again.

Yes these comments are getting silly now.

Dell has made 2 mistakes: 1: not preparing their manufacturing, assembly process, and supply lines. 2: telling their customers many different stories about why there are delays and making them feel tricked.

Now I agree this is a mistake, but there is no need for everyone to flip out over this. Everyone who has placed an order in July, and had done any research on this system before buying, knew that there were already delays. So acting all shocked now is not cutting it.

Also, if you decide to cancel your order and go with another system do you really have to post it here? Just be happy with your purchase. If I were running I business I would not want half the people in this thread as customers with the way you have been acting.

Yes Dell is making mistakes, and their bottom line will show it thru bad PR etc. But there is no need for you all to start calling individual people names. I mean Dell is huge, they want to ship out these computers,  threatening Lionel and Dell with you leaving will really not make this any better.

Please just post civilized comments, spell out your concerns. Just posting "I am canceling", and "I got a Sony" does not really help anything. 

Hmmm....all this secrecy and reluctance to discuss why nothing is shipping leads me to think there are some SERIOUS QUALITY ISSUES here.  As many others have noted, the problem can not simply be a lack of components.  If this was the case, at least SOME laptops would have shipped by now before the original batch of components ran out. 

A more plausible explanations is that they are discovering late in the game that there are some serious quality issues...bad enough that if they don't get it under control there will be even worst backlash than what they are facing with the current delays

If this is the case, I am worried that the enormous pressure on them to release a product will result in them shipping something that is of subpar quality.

At this point, I really do have to think long and hard about whether I really want to take a chance on this laptop!

HAHAHA...looks like there might be enough cancels to make Dell feel it...keep the cancels coming...otherwise, they will never learn.

As for you Lionel, you are just as bad as any other rep I spoke to, only now I actually can prove Dell's incompetence with this blog.

Hell,

I wanted to buy a m1330 ; think I'm going to wait !!!. 3 things seem so incredible :

- no official information whatsoever as to the reasons for these incredible delays. Why don't they post here, their official blog?

- accounts being debited despite the situation

- How can so many new products suffer delays so long?

Looks like there is no crisis management at Dell, which is all the more surprising as they have had a lot of bad press these last few months.

I CAN HEAR IT NOW...ALL THE dell SPIN DOCTORS in a mad panic CLICKING AWAY AT THEIR COMPUTERS TRYING TO COME UP WITH SOME WORLD CLASS BOVINE EXCREMENT.  Keep us all hungry in suspense and then feed us a full plate!  How is it that the head of digital media does not know what's going on?  It's obvious they are trying to come up with more excuses without alienating more customers.  Such a pathetic state of affairs.... 

After cancelling because they downgraded my order automatically to a slower processor (for the same price), they still got the money from my credit card and haven't paid back since 2 weeks...

that's the most funny thing I ever experienced...more than 2200$ (2900 swiss francs) I'm waiting for since July 14.
after calling Dell on Monday they said sorry and promised to pay it back immediately and send me a e-mail for confirming our phone call...still waiting and no e-mail so far. no comment

I don't understand your manufacturing system.  My system has been in BOXING for 4 days.  How can this be???

HEY DUDE - I AM SORRY I BOUGHT A DELL!! 

What is going on DELL? I ordered on 6/26, EDD is 7/28 according to website. Check my online status, still suppose to ship today. Chat with your online CSR, and suddenly he said my EDD is 8/3! due to some hinge part delayed.

 No email has ever been send to me regarding this delay. What kind of customer care is this? Do you even care? I have a bad feeling even the 8/3 EDD is made up now. Can't you even tell whether you can deliver or not in time days before ? Is your ordering system that botched? Or you just withholding information (lying) to keep our business?
 

Hi Lionel, If you cannot keep your words on an update on time (XPS 1330 Update Tomorrow),  how can we trust anyone at Dell?

Ok, some news for European customers (none of us went further than pre-production so far. None of us saw a m1330 delivered). My delivery date was August 2nd, now pushed to the 10th of September. I ordered on the 6th of July. It's not critical for me, I have other solutions to wait, but 2 months, that's a huge delay, plus the money was taken this morning. To wait without paying, why not, but now my money was taken.

Question is: how could Dell make me accept such a delay? Originally, the delivery date was 2nd of August (even if I was told it would be less), and I said Ok, let's wait a bit.

Anyway, Asus is releasing the V1s in Europe on the 2nd of August (nice coincidence, isn't it?). I'm waiting until this day to see if I have some good news from Dell (and I guess that pretty much like all the early purchasers, I'm not waiting only for a firm delay). If not, I will just buy Asus, and cancel the XPS.

I'm seriously contemplating on cancelling!

the new 2007 pro edition of the Macbook pro has far superior specs, (better graphics card, better processor, similar RAM) for a great price (after college student discount of $200) than the XPS starting at its most basic configuration $1799

in addition, you could dual boot into Vista or Linux, take advantage of a FREE  NANO, FREE PRINTER, and FREE FAST SHIPPING and no hassle of waiting months for a product that is not even out yet.

 I got the Timbuk2 deal offer, but i know that bag isn't worth $149 and its only a deal to keep users in from cancelling.
 

I have a suggestion that could possibly resolve the current shortage problem and make both Dell and the customers happy:

Make a special limited edition model named XPS M1337 (basically rebadged M1330) and give to those who are currently waiting for M1330 and those who order within a certain date.

:) 

Actually, I really think it's a brilliant marketing plan.  You paper launch a product 2 months in advance and set the price based on the market at that time.  However, we all know that prices of components keep dropping all the time.  This way you lock in all the profits on the backs of loyal customers who are silly enough to pay premium market price for cutting edge technology.  Meanwhile, you delay as long as possible before you buy components because every day you delay you are saving big money knowing full well that prices for those components can only go one way....DOWN!  Instant boost in profit. 

At the same time, we have all the eager beavers who have ordered their computer coming to the dell website multiple times per day to check their order and who can't help but cruise through and see more ads for other stuff to buy at full price. 

Absolute genius!!!!  Come to think of it I'm gonna get in on this game and pick up some dell stock.

Wow, I am a bit surprised about how many of us are so upset. Dell has been kind enough to allow us to vet a bit & I am sure there are many more postings that the monitor just couldn't allow to be published.

I called customer service again today. After being on hold for dozens of minutes & having to speak to four reps before I demanded a supervisor; I got some comfort. First, it is very clear that Dell's own customer service doesn't know what is going on (even some supervisors). Dell, send a memo!!

I was told that the delay with my order (this time) was the LED screen, plastic molding for the arm rests (I think that was what she said, but really couldn't understand her), the four cell battery, & the T7500 processor.

She said something like the processor & LED screens were six month back log but Dell is expecting a "special delivery" to get our orders out in the next month or so. I said what ?????

Now I did try to configure another system last night & wasn't able to choose the 4 cell battery with the T7500. That was actually why I made my third call to Dell. No representatives or supervisors could explain to me why the battery is now not compatible or if my first order is a mistake that needs to be rectified (so it doesn't hold up my order).

Anyhow, this is very frustrating. I love Dell products, but I don't know how much more abuse I can take. Btw, I insisted that they provide me with the free Timbuk2 bag they are now promoting with the M1330. Don't you think it is odd that Dell is running "promotions" on a system they clearly can't deliver on yet?

Joseph 

Interesting development on the Australian web-site...it used to say pre-orders for the XPS m1330 for delivery on August 7th. The on-line ordering web site today has changed to "Now Available!" - the exclamation mark afterwards is by Dell. Does this mean our wait is over and that "Now Available" actually means that the m1330 is available NOW???

I was told by some Dell CS cowboy in India that a manager would firm up on my delivery date (originally July 7th and delayed currently to August 7th (maybe this is what NOW actually means??) within 30 minutes to 1 hour. 3 days later and I'm still waiting. I was about to order a new desktop QX6800 XPS 720, but after this 1330 customer relations debacle, I have been advised best to let Dell finish sacking their incompetent PR staff and wait for the dust to settle and then order a new XPS 730 when they just might return to their normal professional standards.

Lionel,

In all fairness toy you guys we know you've got some problems and that means we have some problems. Just be honest and let us know where we stand.

I don't think we need to assign blame to anyone but we all wanna know when will we get our laptops?

If you don't know thats cool... but saying nothing is not PC in this day and age. 

I still wanna know WASSUP?

Ordered my m1330 on 6/30 in Singapore.

First shipping date: 7/19

second date: 7/23

third date: 7/27

fourth date: 7/30

On 7/28, I called to protest why my shipping date kept getting delayed. The rep told me further bad news. The parts for my M1330 was only going to come on 8/10. I found it outrageous to wait 1.5 months for a notebook. Therefore I cancelled my m1330 order.

 Called my m1330 at 11am 7/28

Ordered a Macbook Pro at 2pm 7/28

At 5pm 7/28, I received notification that my macbook pro had shipped

At 8pm 7/28, the macbook pro was at my doorstep.

The difference between apple and dell.
 

I had to cancel gonna go wit the sony sz instead

its beautiful

I just got off the phone with my rep. I just canceled, feel like i will never get info or the system. Got back from the mac store and I GOT A 200 discount, FREE IPOD NANO and A FREE PRINTER WITH MY BEAUTIFUL MAC BOOK PRO,  

BEAT THAT DELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

Your Incompetence as a company has forced me to cancel my order for my xps. your loss

ps. my new computer will not be a dell