Direct2Dell

How do i know if mines the BIN+2 or the BIN +3..?? please help...

I Ordered the Xps 720 H2C with the Overclocked Bin+3 Proccesor.

In this Article are you Telling , Dell Xps current Customers that the Product is ; Available but in a small amount so you might get downclocked , or that the Product is defective and will not work properly so you will take the Product of the Market?

It Seems Strange to me but i Actaully am Buying a Fully Loaded Dell Xps 720 H2C And In the Price , the Intel Core Duo Xtreme Overclocked to 3.73 Ghz is Still in my Detail's for the Order.

And By the way , in dell United State's the Product is Still Available m Intel® Core™2 Extreme QX6800 (8MB L2 Cache,3.73GHz Factory overcl

=/

It is a shame that Dell dont tell there Sale Managers.

 I bought one of these PC on the 28th of July and the couldnt get it confirmed that it was overclocked, the sales manager emailed me confirming that they all where over clocked, but he was only saying this as he was completely unaware of this issue. Which so was I at the time.

 I ordered the machine which has now been delayed 3 times and I am now being told that it will be delivered on the 20th September no one has mentioned why and no one has mentioned anything about the over clocking issue.

 I have only discovered this by searching online and found this article.

 As a business customer who spends over £100K a year with Dell this order for the XPS machine has been unacceptable and I am very disappointed in there cusotmer service. 

It's nice for Dell to admit this mistake, but it would have been better for Dell to have done some homework before offering the systems. 

Any amateur "enthusiast" with a modest level of experience overclocking Kentsfield processors -- or for that matter, any knowledgable person who simply spent some time studying the subject on overclocker forums -- knows that 3.73Ghz is too high a speed for stable, warranted, 24/7 operation even under the H2C unit.  (Yes, there are a handful of "golden" chips that may be capable of this level of performance with reasonable voltage requirements (and heat output), and the silicon is getting better all the time, but those chips are still far too rare to form the basis of an OEM product line.)  

This episode demonstrates a shocking lack of knowledge and experience within Dell with respect to overclocking.

QX 6850 COMING OUT SOON (JULY 22)!!....BASED ON TESTING, THIS CHIP CAN BE OVERCLOCKED TO 3.8 GHZ + ON FACTORY COOLING...IT HAS G0 STEPPING INSTEAD OF B STEPPING...TRANSLATION, IT HAS A HIGHER OVERCLOCKING POTENTIAL THAN THE QX6800 OR QX6700....XMAN IS CORRECT...LOOKS LIKE HE DID SOME HOMEWORK....I HOPE DELL READ THIS AND PUT IN THE QX 6850 FOR THE XP2 720!

Good job, posting this concurrent with the business decision.

Does this change mean you don't plan to offer QX6800 at 3.76 GHz again at all, or do you expect it might happen again once you get a better mix of processors?

Did you cut the price on top of the line 720 H2C? (Or is it covered by the differences in processor prices?)

Is the H2C cooler unit still required and will the top of the line 720 be offered at a lower price without the H2C unit?

Lionel,

It appears that Dell is quickly learning from previous communications problems, and I commend your level of detail and forthright answers.

If I had received such an aswer last July when my XPS 700 was in queue I would have a much different relationship with Dell today.  Instead I was treated like I was buying a used car and the rep who called me attempted to brow beat me into not canceling my order.

The difference is striking and I commend you for the improvement.

 CoMeader

Good call to make this announcement and end speculation.
Bin +3 is very aggressive and I wondered how in the world Dell was doing this in the first place.

I appreciate Dell being so forthcoming and certainly understand the issue.  Nothing is mentioned here about customers who already have 720 H2Cs with the QX6800 at Bin +3.  Is it safe to assume that the recommendation will be to reduce to 3.46 and keep what you have.  Will the company also warrant those machine where the owner decides to stay at 3.73?

Also... there's certainly a "value" issue between where Dell would price a 720 H2C at 3.73 vs. pricing the same machine with performance topped at 3.46.  Will there be any consideration for current customers that paid for a full-up 3.73 CPU that now must settle for stability at 3.46?

And lastly... now that 3.73 GHz will no longer be "supported" for the QX6800 doesn't this render the H2C cooler a bit unnecessary?  If I can get a plain 720 ("Red") with a QX6800 overclocked to 3.46 without a cooler it apparently is no longer necessary.  Is there some consideration here as well for current H2C owners?

 Thanks for your time and openness with the community!

Hi, and Thanx for posting this.

I am one of those who has ordered the QX6800 at Bin+3, my order was placed on 6/15/07 and is expected to ship on 7/25/07

My question is, am I still going to get my H2C with Bin+3 or will mine be downclocked to Bin+2?

As of now, I have not received a call or email, so I am not sure.  Maybe I will get the communication today and I get my answer, but if I don't I will check here to see if I get an answer.

Thanx for all your hard work Dell.

Peace

Lionel,

 Thanks - this is the kind of communication that is needed. There is a problem beyond your (Dell's) control that affects both existing customers and potential customers and this kind of communique allows us to make an informed decision.

 Regards - MichaelO