Direct2Dell

Can anybody how to get my integrated web Cam in my XPS 630i to work? There isn't a disk all the drivers are built in.

 Can anyone tell me if the inspirion 530 "urgent" bios update (dated 3/17/2008) allows for a greater amount of memory than 4GB.  I'm finding that with all the bloatware that is necessary these days and all the background grabage that seems to need to run my system is just bogging down.

please HELP

i had a trojan virus and bought a trojan remover i didnt read what it was deleting properly and have done something wrong, when i start my computer up these are the messages i get;

c;\users\elaine\AppData\Local\Temp\ddcBspon.dll     and also

c\windows\system32\byXQJaYR.dll

PLEASE HELP HOW DO I GET RID OF IT OR GET THEM BACK.............

this is very good for the help of those who r like me.but i have a question HOW TO CONTECT DIRECTLY DELL

Hi

 I registered with the Dell Forum (or whatever you call it) in order to post a new "thread" and ask a question about a problem I'm having with my Dell E310.  But I've been trying fo 20 minutes to find how I can do that.  How can I ask a question in the Forum?

 Re: Richard Polack (Feb. 9 200)

If your e-mail attachment can only be read in Excel (meaning it probably has an .xls extension) you can download the "Microsoft Office Excel Viewer 2003" free and open the file with it.

does anyone have aphone number for Dell corperate office where to can speak to an exective not customer care

i have inspiron 530 with a vista operating system. I can not open an e-mail attachment. Dell says i needed t purchase microsoft excel 2007. Can you believe I PURCHASE a new computer and it can not open an e-mail attachment. Anyone have any suggestions

Wel This I must say; I am hoping that I was burned only once by Dell. since I am giving them a second chance.

For three years I fought withrandom failure to boots.

Good old Norton found the problem. The factory lrft the Audit mode of Windows turned on.  Check the registor for this little gizmo, if it is on Symatec will turn it off for you.

Bet Dell hasn't added this to their list of problems to check. Symtec has.

Hi....i have an old Dell potiplex G1 .I'd like to load all new motherbord drivers(it's runing slow).It has no virus or things of that nature.

ps it has a 400ht prosier in it! 512 133 ddr ram

Has anyone had any problems installing Fedora7.0?

I have a an inspiron 6000 and I inadvertantly uninstalled MS Office 97 which asked me if it should delete files that other applications might use and you which I agreed.  Now I cant access the internet.  I have no access to network rebuilding what  so ever.  I went to the network and interface connections in the control panel, but nothing works.  I even did a restore, but no luck.  I have system files and Dell said they were going to mail me a set in a couple of days and when they do they will email me.

When the computer starts up I get an error message.

MapI32.dll missing and to reinstall also

I get a buffer overrun from CAissdt.exe

...\CA\internet Security Suite

that is the antivirus

Please help me or direct me there

Thanks

CD

I just looked at this so-called "conversations" webpage, and, well, what's the point?  It's a splash page, with links to other Dell pages.  You've got "Second Life," which appears to be an online game; Direct2Dell, which is a blog--in other words, a one-sided (Dell-sided) conversation with the world; IdeaStorm, a site where Dell obtains free product marketing ideas from its customers under the ruse of "we're listening, we care;" and finally, Dell Forums, a site where Dell customers beg for help, but in reality, almost nobody ever really responds to a question except Dell-Gina, because nobody has the answers, and if they did, they wouldn't need to be on the forum in the first place. 

It's interesting how many of the comments about "conversations" (where you're reading now) are from Dell owners who are frustrated because their Dell products don't work properly, and angry because they can't get any meaningful help from Dell.  Most of them probably staggered onto this webpage after much fruitless searching for answers.  It's insulting that Dell's IdeaStorm posts are mostly about creating new (and more expensive) levels of tech support, when they do such a clearly poor job of helping as it is. 

I've had problems getting my printer and server to work in Vista.  Also, the ROM in the printer is full of old settings, and I can't delete them out or reset the memory.  There are no instructions in my manuals or anywhere online on how to perform this simple maintenance task.  There aren't even adequate instructions on Dell's website on loading and configuring the printer drivers--most of the instructional pages are blank, empty of content. 

I posted a question on the Dell Community support forum, but nobody has replied.  Indeed, people reply to few of the questions that are posted in the printer forums--nearly all of them have 0 replies.  When there is a reply, it's usually from Dell-Gina.  It's great that she's responding, but it's sad that no other Dell employees are helping customers.  I suspect that Gina is the only person paid to do this. 

The only way it appears I'm going to get help is if I shell out serious $$ for tech support, $40 to $100, money that may equal half the cost of the original new product.  This is greedy of Dell.  They could easily provide quality written support materials on their website, and they could respond to people's questions in the forums, even when Dell hasn't received a payment from the Dell owner in question for some months.  Probably Dell is desperate to not spend another dime on tech support. 

Why is there this gulf between Dell customers and access to knowledge about how to use and configure Dell hardware and software?  All this contentless fluff and silent treatment, along with the IdeaStorm comments point to a notion: is Dell deliberately suppressing tech support information in order to force people to pay them for it?  Why cannot I even send Dell an email requesting help with my problem?  I own other products where I can do this at no charge, in or out of warranty.  Why can't I find any helpful info on the Dell website?  Certainly tech support has already answered customers' questions about various things--why aren't these answers published in public areas of Dell's websites? 

This all still reeks of the ignore-the-customer ethos that Jeff Jarvis has blogged about repeatedly (do a search on "Jeff Jarvis Dell" and you'll see what I'm talking about).  If Dell wants to help customers, then it will help, without making it complicated or expensive.  In other words, how about less spin and PR-babble, and more resources invested in directly helping Dell customers use and enjoy their purchases? 

All "Conversations" is, is the paper wrapper on the cold, stale cheeseburger that Dell has become, a marketing overlay hiding the fact that there's nothing inside that you need or want.  If I have to spend money on getting my nearly-new printer to work, it won't be for Dell tech support; I'll spend it buying a new printer. 

Dell has not disappointed me at all since we migrated two locations from small brand PC's to Dell.

 Only three hardware failures in more than 40 systems ranging from Poweredge servers to Inspiron laptops.  Support had the replacement parts at the door next day.

I LOST  SOME OF MY ROXIO CREATOR  I CAN'T  BURN DIRECT TO A CD.

  THANK YOU

Lionel Menchaca wrote:  "In response to your other point about speed of implementation, the reality is that results take time  It's not a trivial undertaking to offer pre-installed Linux on a certain desktops and notebooks."

I think the reason for the frustration is that Dell's been working this for years.

• In 2000 Michael Dell said:
  "I want to discuss Dell's commitment to Linux ...
  Dell is now the No. 2 provider of Linux-based systems worldwide and the first major manufacturer to offer Linux across its full product line." [1]
  
• In 2003 Michael Dell himself said:
  "We continue to offer Linux on the desktop and there is nothing else to say" [2]
• As noted earlier, internationally Dell *is* selling Desktop Linux and Notebooks
  

It's not like this is a sudden revelation -  Desktop Linux is something Dell claimed to have for a very long time.   And it's something Dell actually and in reality delivered frequently (if regionally) in the past.  It's not like a totally new experience for Dell.

You say "the reality is that results take time".  Customers looking for adequate Linux support from a hardware vendor outside of IBM feel like they've been waiting for a very long time since Michael Dell first gave his speech about Dell's Commitment to Linux (link below).
 

[1] http://www.dell.com/downloads/global/corporate/speeches/msd/2000_08_15_msd_linux.pdf

[2] http://www.theregister.co.uk/2003/01/16/dude_youve_got_selective_amnesia/
 

I have had a number of issue's with my one year old Dell.  Three DVD burners until one worked, blue screens of death, (hardware related) some software issue's and latest bad motherboard and Ram.  I have spent many hours with tech support and I am grateful for the help. On the other hand in the past few days alone, I have been on the phone 8-9 hours.  If I calculate all the total time, multiply by work pay scale I have paid for my XPS already.  I don't want to complain to much, because in the past I have had Dell products that were outstanding with no problems.  Not so for my XPS 400.  The thing that is really bugging me is, while Dell is sending me a new Motherboard and Ram, I asked that they send 2 one gig sticks, instead of 4 512 sticks to upgrade my system.  I was purchasing the other 2 gigs.(from dell)  They refused.  They said they would only send the 4 sticks of 512.  This bothers me.  I have spent a lot of money with Dell and only ask that they change the ram config they are sending.  I don't think that is asking to much for all the issue's I've been through with this system. 

Just to make sure no one gets the wrong idea, I like Dell products.  They make great systems, I think I just happened to get a problem child, which can happen with any product.  

I sure am glad that I purchased an extended warranty.  Has anyone else had this many problems with a new Dell or is this pretty much an isolated case.

You write: "We will continue to work on finding new digital media tools, and to refine the ones we already offer. Most of all, we look forward to more conversations."

Before launching more new tools - how about participating more in the ones you've already launched.   Conversations are best if they have 2-way communication.

In particular, how about more frequent updates on the top few IdeaStorm ideas.  It was February when the Ideas In Action page said " It’s exciting to see the IdeaStorm community’s interest in open source solutions like Linux and OpenOffice.".  Yet while you've been selling Linux Inspirons in China since January ( http://ideastorm.com/article/show/65270 http://www.theregister.co.uk/2007/01/09/dell_linux_china/ ) they still haven't shown up here.

I'm ready to buy a Linux (or BSD) Laptop now.  If you start selling a reasonably priced (like your Inspiron line) laptop in the next week or so I'll buy one.  If you tell me it'll be a couple more weeks I'll wait.  But if all you give is more vague hints of future certifications of a few expensive business laptops I'll go elsewhere.

So in summary - how about some more responses from Dell - in both actions and in words - in the communication channels you've already launched this year; instead of creating more tools and channels and media tools.

haha, that's funny - Dell promoting COMMUNICATION!!!

lol !!