Direct2Dell

I cannot believe the rubbish service from Dell .My Vista upgrade was lost by the carrier DHL UK on March 21 2007. DHL UK have admitted it is their fault and have informed Dell USA, asking for a replacement for me. So far nothing. Dell customer service are useless  telephone operators who never contact back. After many many calls and emails to Dell they are rarely answered and I still have no resolution, I have been told to contact the carrier, I HAVE many times .They say they cannot help me as Dell is the customer. Why has Dell not contacted me with any help, updates or solution ! It seems that I shall have to resort to either send back my Insprion 6400 or claim in the small claims court for the product that was paid for in November 2006.

Come on sombody at Dell HELP !!

Bob ( Unsatisfied customer)

Hi,

I was looking for Vista related issues with DELL 521 and came upon this site... so just my 2 cents..

May 1, 2007 I  purchased a DELL E521 with Vista Home Premium installed. I have had nothing but troubles. I am going to return this system and get XP. A DELL supervision suggested I go for XP when they could not resolve my issues. DELL is now offering XP in some of their computers because of so many complaints!

Count your blessings, XP is the best OS at the moment

I wish I could get XP with a Vista upgrade a year from now.

misty

I see the Dell web site selling E321, with genuine Vista Home Premium....

So where is our upgrade?

I have an inspirion e1705.  I did the vista upgrade and now have several problems.

When booting I get a small empty window entitled volume control which I have to manully X out of to get rid of it.

Secondly when booting I get the error loading CTMBHA.dll Invalid Access to memory Location every time.

Any idea what I can do to make these errors go away?  I have the soundblaster audigy MB.  What driver should I use?  I have sound but it has static at times.  Any help would be appreciated. 

Lionel,

Didn't see Doug's update until after I posted,and Doug didn't actually post till after my original post. And am fully aware that the application is not a driver, but then again, drivers are software too!! :-)

So basically it boils down to, getting the application out to us loyal customers, and that's all I was voicing to begin with.

So at least this issue looks like its solved.

OT but, been running Vista on my e1505 ever since beta 2-so am very aware of the issues. And all in all, except for this one last app, the e1505 has caused me no issues. Except I did notice that the new bluetooth module is acting funky. The audio sink from CSR works great running audio from the music folder/wmp11, except any other audio source,be it streaming, a dvd, etc. and the audio skips-weird.

Give us at least a kernel of information about the Vista Upgrades.

Is it just e521?  other systems delayed as well?   something?  anything?

 Anyone?  Buehler?  :-)

Lionel,

   WHY is it that I can go to the Dell website and customize a NEW e1505 WITH Audigy Soundblaster MB, and NOT get one for my already purchased e1505-(which btw- is running Vista Ultimate-np)????

 What seems to be the issue here?

In one breath, you say that it's taking longer than expected, yet new customers can get it preinstalled???

Seems to me that if you guys are offering it to new customers-it BETTER be ready, so enough of the excuses, please get the install on the driver page.

Lionel -

I'm sorry, this was my mistake.  You're right, those comments were posted to a different thread in the first place. I'm truely sorry for adding to people's frustration level.

Lionel:

your answer to my april 3 entry about the reason for not releasing XPS710 with Vista was:

Jonathan: The short answer is video card drivers. NVIDIA released version 100.65 in late February. According to the release notes on that page, those drivers are still under development.

The latest driver (version 101.41, released on March 2) is still a beta-level driver.

If this is the true reason, how do you explain that I can configure the 410 on your site with Vista and with the nVidia 8800GTX (which uses those same drivers) ?  why not release Vista on 710 non-SLI ?

Kevin -

Post that were made to this tread were moved to comment thread in another blog entry. I don't understand why, but they all appear to be there.

Lionel Menchaca, Digital Media Manager said:

Did you really remove comments from the Blog??

 Why don't you e-mail me directly?

Maury,

At least you got one!!!!

I ordered a system for my folks in November and am still waiting for the Vista disk.

Thankfully it isn't that big of deal as XP is just fine.  But I am curious to play with Vista.

Bought my pc last yr (like november) and did the update site right away... #V2020652. I did buy my PC  an XPS410 / Dimension9200 then because Dell told me i would recived my upgrade quick after the Vista release....  I dont have the E521 (with that soundcard who give problems). I repeat, i haveXPS410 / Dimension9200 with the Creative soundblaster X-music.

 It's almost mid april and nothing... Still in process... Oh yeah, now the page said all upgrade will be send by end of may.... Why should we believe Dell again... they just keep changing the delay for that...

The sad part, when i go online and check all drivers for my PC for Vista, i can see all of them. All available. So no excuses !!!!

So please send it now because if not, people will be tired and will go buy it in stores and send to Dell the bills.

Got: XPS410 or Dimension9200

I have two business Vista 'express' updates for two XPS 410 on order since 17 December. If you write to the customers service email to ask what is going on you just get a standard reply which does not give you and information.

First off why can you not just offer a download and email with you new Product key or a letter? The promise of whom registered first will get it first is clearly not true as you can read all over the forums.

I live in Germany and although I am waiting for an English language upgrade I have not heard anything. First we Europeans could not register for the upgrade weeks later as the US customers and now we are waiting again. Why?

I ordered my Vista Upgrade back in the old times of february 2nd...

I have not received it yet... So...

 "customers who ordered in March and February are not affected by this so called "issue" and should have received their copy a few weeks ago."

 Just another lie from Dell...

 BTW, I'm in Mexico, I'm closer to Texas than Ohio or wherever upgrades are being shipped from... so.. what's the problem Dell!!?!?!

Are E521's compatable with Vista?

http://www.dellcommunity.com/supportforums/board/message?board.id=vista&thread.id=23380

Customer has an new E521(5 weeks) with Vista pre-installed from Dell. I'm beginning to wonder.               Thank You

Just phoned up Dell... Again... and now they are telling me that it is DHLs FAULT! First it was ModusLink, then Microsoft and now DHL. The Indian representative who I talked to said that customers who ordered in November and December cannot get their orders processed due to an "issue" with DHL, he also said that customers who ordered in March and February are not affected by this so called "issue" and should have received their copy a few weeks ago.

I would certainly like to know what is this "issue" and why it is affecting the "Express" upgrade to Windows Vista! 

I bought my E521 back in August, order the Upgrade when open the express update website, end of November, so we will get our VIsta maybe in July.....LOL

Too bad for Dell!

So I noticed the Dell Vista Upgrade site now says that all updates won't be shipped until the end of May.  It still says the updates will be shipped in the order they were recieved.

 I don't have a warm, fuzzy feeling about Lionel's news for the E521.

Hello, now, if you log on to dellvistapgrade site... It says all Vista orders will be shippid by end of MAY!!!!!!

 What's this a late April's fool day joke or what??

Afeter emailing Dell for the millionth time... they told me by mid April..!!! so... I hope it's true..

 Dell, you're disappointing me more and more...

I believe the Customer Service People are a bunch of liers.....

5 times they said the upgrade will ship in 1 week. Is obvious they don't

know, and there must be a great problem with E521.

Too bad they will loose customers, at least I am no longer a happy

Dell buyer

Estuardo

Tomaz,

I feel your pain.  I have been waiting to order a 710 with Vista basically since Vista was released and I agree that the lack of information is quite frustrating.  I personally, would be happy with something as simple as, "We are waiting for x to happen and once x happens, we will reevaluate the situation." 

I'm also aware there have been a lot of driver related issues that are beyond Dell's control but most other builders seem to have overcome those issues.  Hopefully Dell will be able to as well and soon.

Thanks
 

The comment by Tomaz above couldn't be more right.   Since before the release of Vista in January, I have been dreaming of my XPS710 with Vista, and I was disappointed then, that it was not available right away.  we are now in the 3rd month after release and I was soooooo frustrated that Dell doesn't provide any explanation for the delay.  The Soundblaster audigy driver can't explain everything, Right now, if my budget was a bit larger than what I am planning to spend on an XPS710 with Vista, I could buy an equivalent system (with higher speed memory, but more expensive), with Vista pre-loaded, from Alienware, Gateway, NorthWest Falcon and Voodoo.  I could even get the 30' HP monitor that uses the same panel as the 3007WFP-HC (with 2 more DVI inputs), for the same price.  Because I have always had Dells, I am still waiting a bit, but if Dell keeps silent on the reason for the delay, I'm almost ready to "jump ship" and buy one of these other systems.  Come on, Lionel, what's the story ?  What prevents dell from offering what everybody else offers ?

Lionel, Thank you the information. Any information is greatly appreaciated reguarding the hold up on our Vista upgrades. It should be noted that ignoring customer inquires about their concerns for which the lack of information provided by Dell has produced this situation. All that we have asked for is information reguarding our products purchased from Dell. My sinceriest thanks for being the only Dell representitive not stonewalling the issue. Please keep us posted and once again Thank You.

                                                                    Kevin Owens

Is the Sound Blaster Audigy driver the reason why Dell is not yet shipping XPS 710 with Vista? If not, what is holding THAT back?

I've been waiting since March 15th to order an XPS710 with Vista... I don't mind the wait TOO much (well, I do, but what can I do?) What does bug me is the complete lack of information about what is holding it back and when can I expect that to occur. 

My concern is that if Dell is not sharing those details, that probably means there could be significant delays, which will of course drive business elsewhere. As a business person, I get it, but I cannot accept that as a customer.

Thanks

Great Lionel, we look forward to finding out whats really going on with the E521.  Hopefully when you say you'll spend time next week you mean this week and it really means in the next day or two. 

For Dell to have held up these updates you've had to know the reason for a while. You personally may not have known anything, I honestly appreciate the information you have provided.  However, the issues are understood by someone at Dell.  Just be honest with us and let us know the remedy as quickly as possible.

 You can probably tell we're frustrated.

Thank You Lionel.

 That is all that we have been asking for, is INFORMATION.   Any information you can provide will be greatly appreciated by all of us.