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Lionel_Menchaca

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Joined on 06/29/2006 Posts: 2,052

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Spam: Fake Order Confirmation E-Mail

23 March , 12:08 PM

Yesterday afternoon, I started getting e-mails and Direct2Dell comments regarding a fake order confirmation e-mail. This fake e-mail has a subject line similar to this: Dell Order Has Been Confirmed for Order Number 576794979. Dell recommends that you delete this e-mail if you have received it.

Though it looks similar to Dell order confirmation e-mails, the fake e-mail does not contain "Bill to" or "Ship To" information. Legitimate order confirmation e-mails contain this information.

Spoof e-mails (also known as hoax or phishing e-mails) are fraudulent e-mails that claim to be sent by well-known companies, usually in an effort to obtain financial or personal information in order to commit identity theft. For more background, please see www.dell.com/spoof.

Regarding this fraudulent e-mail, here's what I can confirm:

1. This is a spam email, it is not being sent by Dell.
a. Dell has not charged any customer for any of the items listed in the fake e-mail.
b. Info@dell.com and CustomerCare@dell.com are not valid Dell email addresses.

2. In some cases, these "spam" emails contain viruses.
3. Dell notified all authorities of the hoax (local and national) and we are working to find the source of the e-mail.

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D.I.Satisfied

11 Apr 2008 04:11 PM

The spamming from DellDirect is just out of hand. I'm getting inundated on one e-mail account that is receive only and has never been put out there or used to sign op to anything. Nor have I ever bought Dell so they must have just bought the address from some spammers list. Last year I had a friends Dewll to upgrade with a floppy drive. It needed the bracket. The outsourced Dell customer service would not even give me a price without creating an account and asking for a credit card. And you you really think I would even consider looking at a Dell after all that? I recommend PCs to a lot of firends and coworkers so these practices have lost Dell a lot of business.

theresa adili

09 Dec 2007 09:32 PM

I think a little off topic..but i bought a computer from DELL, in 1999, and your customer service at that time was amazing!!.. I had to call again about two years ago, and got the outsourced customer service in India..who cannot speak english properly, who did not understand what I was talking about, and were generally very annoying. I called a local business machine store, and told them what was wrong with my computer, and in two minutes flat, (from the moment they picked up the call, to my explaination of the problem), Kapinkle..Kapoof.. I had the answer I was looking for.. So I guess you know i will never be buying Dell computers ever again..neither will the people I convinced to purchase at that time. Man you guys really dropped that ball..from number 1 in customer service..to what..bottom of the barrel..you guys really blew that one.