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Joined on 07/11/2006 Posts: 5
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Dynamic Product Pages on support.dell.com

28 February , 03:20 PM

A recently added feature to the Support.dell.com site, the Dynamic Product Pages function, is a key addition as we work to keep customers current and updated on your products. With these pages, we've really tried to centralize as much support information as possible and make it more intuitive to find what you need.

From these pages, you have access to frequently asked support questions, issues and hot topics that we're hearing from customers along with the the specific responses/resolutions recommended by the Dell support team. The topics featured are unique to each product line and are dynamically driven and updated on the pages real-time based on the recurring issues that have high call rates.

How do I get to this page? Click here, select a product and model name from the drop-down list (or enter a service tag).

Recent enhancements include:

  • A streamlined layout designed to facilitate help you solve specific Technical Support or Customer Service issues. This redesign incorporates elements of focus group and usability testing
  • An advanced search box to make it easier to find information you're looking for
  • Left-hand navigation that highlights key tools and solution centers (Wireless, Security, Windows Vista, etc.)
  • Configuration details for your specific system at time of purchase (if you enter a service tag); From that same page, you can also see warranty information on the Service Contracts and Warranties tab

How do I get to this page? In the US, click here, select a product and model name from the drop-down list (or enter a service tag).

These dynamic product pages are also available in Canada and parts of Europe (France & Denmark), Latin America (Argentina & Brazil) and Asia Pacific (Malaysia & India). Targeted implementation for rest of the world is scheduled for mid-2007 timeframe.

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sudheer
20 Aug 2008 05:05 AM

dear sir,

i have a dell laptop of model 1100 inspiron..

recently i formated my laptop and installed licensed version of windows xp home edition. it was installed correctly .. but the problem is that...... the screen im getting was very small.. the windows display was not covering the full screen..

I'think the problem may be with the display drivers, I dont have the display drivers to install.. can u please help me out to solve the problem.

thank u,

sudheer
 
John
06 Mar 2007 02:34 PM
Perhaps this explains why the support pages are so ridiculously slow the last few days.
 
Alan
06 Mar 2007 12:07 PM

Being a Canadian customer I've had no problems with Dell's support site; however purchasing a new system proves frustrating. I recently bought an E521 online and have had friends who also recently purchases Dim/XPS systems. We all experienced the same issues when going through the custimizing wizard. When you select 'Help Me Choose' or the 'Learn More' options - they provide little or no useful information. Example: When purchasing an E521 (AMD) there is no mention of AMD products under 'Help Me Choose: A Processor'. The Help options should be dynamic for the offered hardware, instead of being static for every computer.
 
ellen
05 Mar 2007 12:48 PM
I like them
 
John Bushey
05 Mar 2007 06:46 AM

I agree with you 100%

I guess Dell does not know what customer service really is-And that customer service is what builds a company-and what can close one-As i see every place i look on-line about Dells customers service-Its the worse out there-I myself have been lied to over and over-and have been with Dell for years-There right there to sell you the product-But are not there when you have problems-I could go on and on about Dells problems-My whole faimly has had problem with them-about there service
 
Donald Brillhart
02 Mar 2007 09:34 AM

I have been a Dell PC owner for four years and have had nothing but futility in try to get help when problems arise. Your service is terrible. I spent a lot of time being bounced from country to country(based upon the different accents I encountered). The net result was always the same--"I'll get back to you within 24 hours". NOT ONE tech rep ever called back.

I have resorted to having my problems solved by a local computer shop. Next time I will have this shop build a new computer for me. It will cost no more than your models and will be easily serviced and upgraded.

Some where you lost touch with the needs of your customers. The train has moved down the track and you weren't on it!
 
David
02 Mar 2007 07:25 AM
I'd be happier if the pages were more usable, instead of more "dynamic".

I've just spent an hour on the Malaysian site trying to order a bluetooth internal card for my recently purchased Dell Inspiron 9400. Seems to be impossible to find it on the Malaysian site, although I did manage to find it pretty easily on the USA site (but of course living in Malaysia I can't order it from that site).
 
Shouldn't I just be able to type "Bluetooth" into the keywords page & get at least 1 hit somewhere for the card?  Seems to me that the concentration is in the wrong area. When I bought the computer in the first place I had all sorts of trouble with the web page telling me something about a rebate but although I've been speaking English for 45 years I couldn't understand what it meant, and emails to Dell Malaysia went unanswered.
 
Overall I give the Dell website low marks. Despite this, I like my Dell 9400, as did I like my Dell 8200 & my Dell 8000 before that.