Direct2Dell

Here's my follow-on blog post, aptly entitled

FYI, I blogged about my perspective. Here's the shortcut URL

Dell Raises the Bar on Customer Engagement
http://snipurl.com/1b0ej

Regards, DHD

I visited the IdeaStorm website.

I observed a problem.  The voting process is a positive vote.  There is no method for casting a negative vote.

Even visiting a topic appears to counted as a positive vote, such that the person reading the topic must be positively interested in the topic.

On the whole, most topics may actually be worthy of a positive vote, or positive interest.  But what happens when somebody starts an obnoxiously titled, misleading thread that catches the fancy of IdeaStorm readers?

What if some tightwad starts a topic that wants Dell to only install Pent 1 chips in every computer.  Again, readership could boost the topic to a highly read topic, even though the readership truly is only interested in reading the views of a complete idiot.

Dell needs to find a way to offer a reasonable balance of  opinions.  Everything can not be positive.

I like what you are doing here a lot...in fact, I blogged about it today at www.communitygrouptherapy.com.

 I'd "digg" talking to you guys about what you are doing here if you're interested. 

 Great start!

Sean

Stefan, I can tell you a secret:

Ethan (post above) is a dell account. Trying to get things back in line.....

Lenovo vs Dell. The winner is:

=> for sure: Dell

(even in quality, btw: its not TRUE!!)

Actually Stefan, throughout all my years of being a sysadmin, I've seen countless IBM (and now technically Lenovo) laptops broken in many ways I had not thought possible. While I have seen cases like that with Dell laptops, their computers tend to have a higher build quality in the long-run.

Plus, the fact that IBM had to sell their desktop and laptop lines to a foreign company just says that Dell was, and still is, doing a better job than IBM (and now Lenovo...) could ever fathom.

The only similarity is the voting system.

Last time I checked, Kevin didn't patent that, and he would be foolish to.

I still won't buy Dell's due to the fact that nothing you make comes close to a Lenovo Thinkpad X60s, but I do have to say props for what you're trying to do.