Direct2Dell

I bought an XPS 710 on last days of February, and it arrived home on March 16, enough time before March 31, the last day to submit my service tag. On March 16th I opened www.dellvistaupgrade.com but my service tag was never recognized and I noticed DELL customer care immediately. Now it's June 24th and I have not recieved my Upgrade. People in DELL say that there's another company in charge of the "express" upgrade, but nobody seem to care. They have sent my data for an 'escalation' several times, but I have got no information.

I have the same problem as paul g.I got an email aweek ago that said

HI-I LIVE IN CANADA-I RECEIVED MY VISTA UPGRADE APRIL 30TH-DIDN'T EVEN KNOW IT WAS COMING-I AM NOT INSTALLING IT-UNTIL I NEED TO REFORMATE-MY COMPUTER IS RUNNING PERFECTLY-WITH MY WINDOWS XP PROFESSIONAL-SO I'M NOT MESSING IT UP-WITH A NEW OPERATING SYSTEM-THAT HAS ALOT OF PROBLEMS-BUT THANKS DELL AND MICROSOFT-FOR HONORING YOUR PROMISE OF A FREE UPGRADE-MUCH APPRECIATED!!!!

                             THANKS SALLY

Dell changes the text at the order status page every few weeks. Looking 5 weeks ago it was announced the shipping to all customers will be finished mid of april. at the moment they speek about end of may for worldwide end of shipping. I hope all ships will arrive ;-)). Handling of this Upgrade action is one the worst I've seen in about 18 years experience with computers.

The Microsoft Windows Vista Software Kits orders are shipping in the order that is most convenient to us, and we expect to ship all of the pre-ordered Vista Upgrade units to  all the important countries by tomorrow, and yours by  Christmas, 2007.

An email may also be sent including the carrier tracking number once your Express Upgrade to Windows Vista has  actually been shipped (Dell recommends that customers don't hold their breath).

In response to: A Tech said:

Mark, you should be getting an email from DHL any day now. I redeemed my upgrade on Feb. 2nd and got the DHL email yesterday that said it would be delivered tomorrow. Hope this helps a little bit. I still say Dell should have been better prepared for this.

I ordered and received confirmation the end of OCT 2006 and I can't get an answer from Dell, email or phone.  If anyone has received there upgrade who ordered their computer of Dec let us know so everyone will know that the First to Order first to receive is just a lot of bogus information from Dell

Josh -

I'm with you. Dell knows who is eligable for the update, which machines qualify.  I don't see why Dell couldn't have supplied the information to the fulfillment company without having the customer headache that this registration proccess has been. We whouldn't have had to jump through so many hoops to get this update.

Last night I attempted to register 23 pc's for the Vista upgrade that were purchased/leased this year from Dell by my company. I had checked with my Dell rep to see if there was any way to register them with one process for the upgrade and was told no (after checking the FAQS last night looks like that could have been done).

I quickly found out that the site was buggy - it appeared that every third registration would bomb out with a deadlock error. I attempted to return to the previous page and complete the registration again, and also started from scratch on each one and received a message indicated the COA had been used already. After two of these I started closing the browser and starting over.

I now have 3 machines that are eligible for upgrade and I can't register. I've checked the order status on those and it appears they are not in the system. Unfortunately since you only man the upgrade lines during U.S. EDT business hours, I'm out of luck getting any assistance and today is the deadline for the upgrade registration. I did send an e-mail to the Dell address provided when I attempted to reregister, but expect no one will even check that until Monday. I saved screen prints of two of the errors.

What are my options to ensure I get the 3 upgrades that we qualify for?

Dell is "crashing and burning" on this "Free Vista Upgrade" program.  Attempt to order via dellvistaupgrade.com on March 28 failed, due to admitted website glitch.  Now, my "Certificate of Authenticity" is considered "used" by Dell, and I am unable to resubmit the order.  Dell phone customer service has confirmed that my Vista Upgrade order has not been received or processed by Dell.  Checking "Order Status" on the website results in no information on order status.  Just a loop back to the same data entry screen.  I am now talking to my 5th Dell representative today (after the typical blind transfers, "call this number instead", "I'll transfer you to a Vista Upgrade specialist").  Each person was earnest, but unable to help.  It also appears that either my other 4 conversations were not recorded on my Customer Record OR that each person was not able to access those records, so I had to recount the situation (plus ALL of my customer info, service numbers, etc.) each time.  This, the 5th call, is now into it's 49th minute and counting.

I'm going to just document all this and send a snail-mail letter to Dell and hope they will live up to their obligation to provide me a free Vista upgrade.

Technology (websites, 800 phone numbers, on-line chats have failed me and Dell).

I have got Vista Business from my college. And I want to install it on my XPS M1210.

For this purpose I need the Dell Vista Upgrade assistant DVD. My system is still in the warranty period.

Please provide me the DVD. I am ready to pay he shipment and the DVD cost. 

Dear Dell,

 May I politely point out a few of things?

First, my credit card will expire in 2008.

Second, Microsoft are hard at work on their new OS, codenamed Vienna for a 2009 release.

Third, I personally know of two people who have not purchased from Dell in recent weeks because of the bad word-of-mouth this farce is generating for you. How is your company stock doing recently by the way?

 So please give me what I paid for all those months ago. Thanks so much.

Wow, it's a good think Dell provides such great service.... I opened my mail service today to find an e-mail from them. I was excited because I figured it was going to tell me they shipped my Vista Order!

 Nope! It was an e-mail reply regarding a service inquiry I sent to them almost three weeks ago. Sorry Dell, after 3 weeks, I solved it myself... thanks for caring though.

my system is eligible to the update, still the bebsite says it isn't.

help me out soon as the deadline is near.
 

 unhappy camper

"Why can't they just ship it to everyone who purchaced a system with the update?  How can I redeem my update?"

Simple answer is the harder they make it the more people will just give up and save them lots of money!!!

It is all a sham, I have the same problem. I have emailed them twice and have received emails saying that it should be received by mid march. It past mid march last time I checked.

 At least it isn't as bad as getting an update to MS Office 2007, I have sent the copies of document required twice and scanned once.
 

I have a E1505 that meets the requirements, but the site is not accepting my service tag.  What should I do?

Thanks. 

I think you right about that in proccess thing mines be in proccess for several days now. How long does it take to put a disk in a box and stick a lable on it?

I phoned dell and they said the latest i should recieve it by is April 16th which is 2 and a half months after vista launched.

IT IS ABSOLUTLY RIDICULOUSE! 

One of the reasons I bought the Dell was because of the "free" upgrade to Vista.  The delay in delivery is totally unacceptable.  I would like to know if the problem is with Dell or Microsoft?
 

I've been trying for weeks to redeem my Vista Upgrade.  The website does recognize my service tag number, but when I enter my COA number I get this message:

Invalid COA format

How hard can it be to put in a number?

My packing list shows:

Why can't they just ship it to everyone who purchaced a system with the update?  How can I redeem my update?

I had an un-related problem with my brand-new machine and got terrible customer support.  I spent 3 days reinstalling the operating system and software to fix what the first "service tech" did to my system.  After the 3rd night of phone "support" they offered to send me a new system.  I should have sent it back and demanded a refund.  Why is it so difficult to get any help from Dell?  I've sent e-mails that have gone unanswered, called, and got the run-around and now I'm running out of time before the March 31st deadline.  I will never buy anything from Dell again, and will be relating my bad experiences to everyone who will listen. 

Looks like "In Process" is just there to replace "Pending" since the website update. It's nice to know they keep that up to date after several weeks of being innaccurate.

 New site estimates "mid-April". However, we all know how well estimates are portrayed by Dell.

 I'm severely frustrated with their lack of commitment to this issue. Seems like all the companies involved are pointing fingers at each other as opposed to actually resolving the problem. The only thing that kept me from buying from a store a month ago was the decent price I get on the upgrade. However, it's getting to the point of being more beneficial to buy a clean copy of Ultimate as opposed to waiting until Vista SP1 is released.

I've also recieved the "in process" in Sweden today, but what does it mean? Is it just another name for pending giving the impression that something has happened or will the order acutally ship in the next couple of days?

Canadians take note:

I live in Vancouver, B.C. I received notice today that my upgrade (which I successfully registered for on December 15, 2006) has finally shipped.

 It's coming from Dell's "Fulfillment Center" (sorry Dell, little late for that. At this point, I think you better re-name it the Dell Appeasement Center) in Minnesota via DHL, just as it does for U.S. customers.

 Also, as many have noted in this forum, I received notification via e-mail. My order still shows as "Pending" on the Vista Express Upgrade Site.

So apparently Dell isn't to blame... I thought that Dell was assembling the upgrade kit, but I guess that was wrong. I guess I've been barking up the wrong tree...

"Dear Garth Bishop,

Thank you for contacting Dell Customer Care.

I do apologize for the delay in receiving your upgrade.

Dell does not house or distribute the Express Upgrade software or license.  This is a program through Microsoft only to customers who purchased between October 26th and March 15th, 2007.  At this time we have not been advised as to the release date for this promotion."

 With Regard to Garth Bishop's quote:

"They have advised us that they *hope* to have all orders shipped *sometime* in MARCH or APRIL?"

Good God. Their level of commitment to rectifying this problem is just staggering, isn't it?

What an unbelievably feeble response!

I emailed Dell Customer Service on the weekend.

So much for this idea that they would be shipped in late February. As well, I was under the impression that Dell was responsible for the OEM upgrade, not MS. Here is the email I received. Very disappointing, given that I've been waiting since Jan 30th.

"Thank you for contacting Dell Customer Care.

I do apologize for the delay you are experiencing, waiting for your Vista order.  Your order is through Microsoft, not Dell.  They have advised us that they hope to have all orders shipped sometime in March or April. They will not charge your credit card, until they ship the software.  Once they have shipped the order, they will advise us and we will let you know by e-mail.  At this time, we are not offering any compensation."

I had asked if there was going to be any compensation for the long wait times...

In November 2006 I bought a Dell PC. I ordered the upgrade at 5.1.2007. Till this day the order is pending. I have sent several mails, tried it with phone calls. Till today there is no reaction.

I have the same problem with the upgrade of MS Office via Moduslink. Several mails, phone calls and also no  reaction.

I think Dell and/or MS are waiting till all customers give up.

My last Dell an my last MS. 

hi,

 ive had my dell upgrade ordered since day 1, kept refreshing until it let me do it (i waited for the europe applicants could do it)

anyway, this was in december sometime if i remember, its now 12th march, yes 12th march, no emails, still says pending and am extremely annoyed with dell.

we are not far off 2 months since release, and 4 months from buisiness release, by the time i get it, i live in england and nothing is happening here,

 anyone from england, UK recieved their upgrade yet? i very much doubt it.

 you dont deserve my custom dell.

I can't believe it...

I still don't have my money back. I've cancelled my order 10 days ago.

is this a Dell policy to keep my money as long as they can????

ok, I live in France so I've had my share of bad customer experiences, but THIS beats everything!!!  

Nice to know I'm not the only disgruntled one! Extremely happy with my Inspiron 9400 purhased in January and the service I received when processing my order. Also had no probs registering for the Dell Vista "Express" Upgrade at the end of January... My service tag was recognised instantly and my order "Pending". I bought my computer through Dell Australia so I'm a bit muffled as to why I have to go to an American website to get my upgrade but oh well, I'm a patient person and can wait a few weeks for delivery. (Why not make the upgrade available in every country where there is a Dell based to speed up the process and shipping times? I'd rather be waiting for a copy of Vista from Sydney rather than God-knows-where in the USA. At least I'll know I'll get it within a week or two).

It is now the middle of March and I'm SICK OF WAITING! I don't even have the order tracking number yet. I'm relocating next month and scared to update my details in case it delays the shipping of my disc. Have Dell even got the discs? I've seen a long list of people on this website still waiting for their discs but I'd like to ask, if there's anyone out there who HAS received their upgrade from Dell...please speak up and restore my faith in the company. My computer arrived at my door within a week of me placing my order. Surely a disc that's so readily available shouldn't be taking nearly two months (probably longer) to get here?

I am another whose service tag is being denied by dellvistaupgrade.  I called customer service and the first thing they told me is that I do not qualify which is not true because the system specification sheet for the specific computer I purchased says that I do.  Next he put me on hold to talk to his supervisor and then came back and told me that my system was not vista capable which is also not true.  I bought an XPS 410 which was manufactured Jan 3, 2007 and has no obscure hardware installed. (And yes, the specification sheet also said it is compatible.)  So it really ticked me off that he lied to me again.  When he realized that I was not accepting NO for an answer, he offered to credit my account 100 dollars which is only half the value of the Vista Business upgrade which I am entitled to.

It is this last item that disturbs me the most.  It implies that he knew I was right.  The whole conversation with this Dell Customer Service Representative implies that his compensation is somehow based on how many customers he can get to go away empty handed or be bought off for less than they are due.

This is truly disturbing for a company that built its reputation on customer service.

Doesn't surprise me that Dell would ship to the US first

Dell is an American Company, & its biggest customer base would be in America
Also the Dell Vista Upgrade site was only open to the US at the start

It's going to be a long wait for Australia, UK, Canada, Singapore, New Zealand, etc., etc.,....

So much for 'first-in, first-served' shipping basis

There's no real point in complaining, dozens of angry posts in this blog and even more emails have been sent and nothing has happened. 

I just cannot believe it. It's now approaching the third week of March, and yet no indications of our upgrades arriving, at least for me. And I live in the U.S, redeemed my upgrade on first week of February.

I called Dell, multiply times, and the different people I spoke to, said different things. Some reps, says my upgrade will arrive this week, some said It will take 3-5 weeks more, and some say you'll be receiving your upgrade the first week of April. I am tried of waiting for my upgrade, and sick of the different answers I keep getting. DELL, all the information I need, is when exactly will my upgrade ship?  

Shawn

Your computer might not be able to run Vista yet!(even tho is says Vista CAPABLE) If you read my other posts you will see OEMs need drivers and BOIS updates for some of the OLDER computers sold!

I haven't heard of 1 person who bought a computer back in OCT or NOV that has gotten their upgrade! I HAVE heard of people who bought their comuters in DEC and JAN that have gotten them already(not sure if they were dells or not)

They got the money and now they are hoping you forget about the upgrade!

JMHO

We wait and we wait and we wait.

 Pending is such a anoying word isn't it?

Surely ETA: 6 Years or You are 2,999,999th in the que would be nicer?

Well, it's kinda upsetting to see people registered after you and getting their Vista.  I registered on 1/5, and it shows "pending" since then.  According to Lionel, it means the order has been processed and just wait.  How long should I wait if people long after me already received them?  This is definitely not FIFO and more like LIFO, or it's a new definition of FIFO?  Should I just forget about Vista for good?

Still waiting for Express Upgrade from Xp Pro to Business Edition.  I have queried Dell after receiving an email espousing upgrade to Ultimate for $100.  I was told I had to get the first upgrade then the second.  I don't see why I can't just pay the $100 and get the Final version that I want to run with.

You know why they censor the posts? It's because Dell and the OEM's

            "CAN'T HANDLE THE TRUTH"

Simple fact is if the computers they sold us were able to run vista with no driver or hardware problems we would have gotten them a LONG time ago!

I can order a computer with Vista installed from them today and receive it in less the 5 days but I cant get a disk for 2 or 3 months? Their statement about not knowing there would be such a demand for the upgrade is just crazy! Did they think people wouldn't want the OS they paid for ?

I would like to know how many computers were sold during the program ?I bet it's in the millions and at 150 us and even more for the UK they stand to save a ton of money on the people who give up on getting the upgrade!

People Please dont give up !!!  They could have made this a simple process just send a upgrade disk to everyone who bought a VISTA CAPABLE computer  and a say 6 month timeframe to install and let the consumer decide if he/she wants to install it! VERY SIMPLE !

The only problem with that is there's nothing in it for the OEM's

If you want to censor this be my guess! Nothing surprises me anymore!

They are NOT shipping first in first out. People who ordered on the first day of the express upgrade have not gotten their copy.

I ordered on Jan 25, 2006. Still waiting for mine.

 Also, these messages contain no profanity, only facts. Yet, for some reason dell thinks it's appropriate to censor the truth.

GG

I will NEVER buy a dell again.

Never mind a censored message, I sent a message 2 days ago and it never showed up! I got an email 2 days ago, that basically said "Dell will begin shipping Late February" Why would you bother telling me something that's old news! This is retarded!

UK Customer.

Ordered 26th January.

Still reported as pending. No email from DHL.
Express??? I beg to differ, but in the UK we have strict advertising practices that would make DELL withdraw the false advertising and change express to... "Depressed".

The little things matter, and I have purchased over 30 DELL systems and used to recommend them to others... Well not any more.

I rang up dell customer care today and they told me shipments will commence on 31st of march for all systems, however i also emailed my sales rep who I purchased my xps desktop from they told me estimated time of shipping will be in april.

I guess i can spend another month without vista :(

The "first-in, first-served" shipping does not exists.

I redeemed my upgrade on Jan 5th.
I've had no DHL email, and status is unwavering at "pending" 

I've heard nothing about anyone outside the US getting their upgrades
 

Hence: 

First-in, first-served
Translation
First-US, Then-the-rest

MATT MILLER

DO NOT GIVE UP!!!!

You paid for the upgrade when you bought the computer! They want to to give up and forget about it so they dont have to give you the upgrade!

KEEP all you emails and even records of your phone calls.  

I would send an email to dell telling them that if they dont give you some help with this then you want your money back because the COA that they put on your computer is INVALID!

I bet you will get an answer or at least some proof that you tried to get the upgrade!

LIONAL MENCHACA

Why don't do you show that dells cares and give this guy some HELP!!!!

I just need to know if I should just give up trying and consider this a learning experience.  After 6 attempts at my Vista upgrade...each one failing to recognize my COA...numerous call to tech support without any email confirmation of my problem, I still have no idea if my upgrade will ever go through.  The deadline is quickly approaching.  I have been told 2 times that my case has been 'escalated' and to wait for an email with a case number.  The first time I heard that was about 3 weeks ago, the last time was 1 week ago.  Still nothing.

I really feel let down by Dell.  I don't buy systems very often because I just can't afford to do that.  This whole experience has left me questioning my last purchase.  This was the first time I have purchased a Dell, and this fiasco is not a good way for Dell to establish customer loyalty.  That is something that all companies should strive for, and Dell has really dropped the ball.

I ask you, "Do I quit trying, and chalk this up as a learning experience, and shop elsewhare with my very hard earned money?"

Matt 

David J said:

I am starting to feel very frustrated waiting weeks and weeks, and weeks for what is called to be “Express Upgrade”. First, Dell said that there going to start shipping Vista upgrades in the latter part of February. Then, they said it will take 4-6 weeks to receive our upgrades. It’s now March 6, and still no update or at least an estimated shipped date.

I called Dell; and they kept saying it will ship in 2-4 days. But nothing happens; status page remains “Pending”.

Also, with this deal of first come first serve doesn’t isn’t fair. I think we all have waited enough that all us should have upgrades within days, and not additional weeks. We all paid for our PC’s.

I just hope to receive my upgrade soon.

BTW, I redeemed my upgrade around first week of February (from U.S).

In answer to Brian, who asked about deliveries outside the U.S.  I phoned Dell Canada to see where my upgrade is. A customer service rep told me Canadian deliveries began March 1st. They believe all deliveries should be out the door by March 15th.

My order remains "Pending."

"Has anyone outside the U.S. got their upgrades yet?"

I am from Singapore and I am still waiting.

Has anyone outside the U.S. got their upgrades yet?

Think about it!!!!!

"customers who qualify for an Express Upgrade also qualify for OEM support for Windows Vista, even if their machines came with Windows XP. The last thing a Dell, Gateway, or HP wants to do is start sending out upgrades to customers who might have video cards that do not have particularly stable drivers yet (or sound cards, or RAID controllers, etc.). This could be a support disaster. So the delays appear to be driven, in part, by OEM efforts to essentially whitelist hardware components and configurations, which becomes a matter of testing."

Brian,

 I am also frustrated.  I took advantage of the offer for a customer advocate to help.  So far they at least ask intellegent questions in a reasonalble time frame.  No answers yet but you may want to try that approch also.

Makes me yearn for the days when Dell was small enough to worry.  (If this keeps up those days may be in the future not the past!!)

I've been reading these posts for awhile.  My order status is still "pending".  I've been patient with the process until now, but as I enter my fifth week of waiting, I'm getting more and more frustrated. 

Lionel - you seem to pick and choose which e-mails you answer.   Your's and Dell's communications are very poor in regards this whole Vista upgrade process.  "Latter part of February" is not a date. How many orders have shipped?  How many remain?  What level of additional resources has Dell provided to support this process?  If none, why not?  If any, well clearly they are inadequate and what is your plan to add more?  What is the evidence that Dell is regarding this as a serious problem?

 What is your compensation plan for customers affected by this?  Is DHL and your other upgrade partners supporting Dell?  To what degree?

 Dell should be benchmarking themselves against other retailers and taking steps to address your shortfalls.

Hi i would like to ask, how much does shipping cost for Windows Home Premium to get to the United Kingdom ( London).

The site holds no information about the price so it brings up a few question marks...

 Thanks for any help, i'll check back daily.

As upgrades arrvie I am hoping that those who have driver or other issues will post them here so we know what we are getting into before we attempt to install Vista.  The last thing I want is to be without my  Sound Blaster X-Fi Card or anything else that I paid good money for, for that matter.   

Russell.

Thats because they dont want people to know the truth!!!

I had the same thing hapen to me trying to post here!!!!

Russel... I had the same problem as you . I made 2 posts a only 1 showed up(the one where I say its ALL the manufactures not just DELL).The other one never got posted even tho I posted them 10 min apart!

 I wont re post it ... I would just like an answer to  my question of once VISTA is installed on my computer is it DELL or Microsoft  who is responsiblefor making sure it works? I was told its the oem's (DELL) responsibility !

If thats true .. and dell has already said it was having  problems with drivers for some of the Vista Capable computers they sold!  Isnt that a mis representation of of the product that was sold?

Could that be the REAL REASON for the delays in shipping the upgrade disks????

Thanks for sharing your feedback! If your feedback doesn't appear right away, please be patient as it may take a few minutes to publish - or longer if the blogger is moderating comments.

Still waiting one week later

Russell 

ok so now I get my money back apparently. which at least is something...

I'm waiting for the new MAC PRO & R600 now. I'm done with PC's ....

thanks Dell

Hi

I registered my upgrade in early Jan 07 and the status on upgrade site always show "Pending". By the way, I am in Singapore.

After reading so many adverse comments on Vista I do have second thought of upgrading my MCE to Vista Home!

 

Update: Put the DVD in my non-Dell machine and in "My Computer" is shows up as "VISTA_32_ULTIMATE" and is 2.98 GB in size. Before everyone goes thinking that Dell sent me Ultimate instead of Home Premium, I'm pretty sure that the version of Vista that is installed depends on the key you enter. I'm going to go install this on my Dell laptop and see how it goes.
 

Hi,

        I registered in January, but as yet have not heard anything. 
My order status is still showing as Pending.  I am in the UK.  Another query, I have a Dimension 9200 with the Sound Blaster X-Fi sound card.  I am told that the application software with that will not work with Vista.  Can anyone tell me if I will still be able to set my speakers up for 5.1 surround. Thanks.

Martin

"If the Dell Vista upgrade site does not recognize your service tag number, even though you meet the upgrade requirements, please submit a comment letting me know and be sure to fill in the e-mail field. "

Have tried multiple times.  Last email I received was 1/10/07 telling me to wait 5-7 days.  Called the US/Canada update line today 3/1/07 and was told I "just had to wait, probably 5-7 days" and that there wasn't any other information.

1. WOOOOOHOOOOOO I GOT MY DELL VISTA UPGRADE TODAY VIA DHL  , BETTER LATE THEN NEVER..... IM STILL NEVER BUYING A DELL AGAIN THOUGH, ANYONE WANT TO TAKE BETS TO SEE HOW FAST THIS UPGRADE CRASHED EVERYTHING???? HUMMMMM ANY ONE LOL

I didnt realize this board was censord!!!

Shame on you DELL!!!

I registered (redeemed) my Express Upgrade the very first day it went online (actually, it was in the early morning hours of that day. Everything went smooth and my service tag id was accepted as well as my COA number on the XP Media Center Edition.

Now, evryone is having their systmes shipeed and here I sit. I was under the impression that these shipped out according to when you registered (redeemed) your Express Upgrade.

 Can somebody from Dell please tell what's going on here? Who do I call to find out why mine is being delayed.

I have an XPS 410 with a RAID 1 configuration (Dell "Datasafe" option.

I just emailed Express Upgrade and they told me that they have started shipping orders and my order is expected to ship soon. YAY! :) Finally...

I got notified that mine shipped out tonight.  I ordered mine 12/21 and I had gotten an XPS Laptop M1210.  Hope this helps!

The service and communication from Dell surrounding the express upgrade is simply unacceptable. Vista has been released for nearly 30 days and it has still not been shipped. 

Further, Vista was released to developers in November, hard to believe that Dell has taking over three months to developed its Upgrade Assistant.

I registered for my express upgrade on December 21st . Here it is February 27th, and guess what - order is still pending!!!

Dell needs to make it up to all the express upgrade customers - I know I'm not the only one that will never shop at Dell again unless they offer us something in apology.