Direct2Dell

purchased a dell inspiron 1510 last june and have had nothing but trouble out of it and customer service is the biggest joke i have ever seen .Maybe if i could understand whom i am talking with and didnt get 7 different answers from the 7 different people at dell customer service and still no resolution to any problem i am having, they might be ok at best.   windows vista has got to be the 2nd biggest joke . why was this even invented, to be a headache to the folks that put hard earned money into this junk... never and i mean never will i by another dell , and anyone i see looking for a computer i will shy them away too.  save your money or throw it in the garbage first , it'll be the same...

Hi,

I had purchase an Inspiron 6400 on December 2006 with Windows XP Professional installed with the Upgrade to Windows Vista, Since December 2006 i'm waiting for that upgrade and it never arrives.

The (paid) upgrade is something real or is just marketing to get more clients?

Is more than one year waiting for the upgrade!!!

I will appreciate if someone from Dell write me with a reasonable answer and with a solutions to this problem.

I'm writing from Caracas, Venezuela.

Thanks in advance. Regards. 

Hi

 I had purchased an Inspiron 1405 in Dec 06 and it came with the free Vista Premium upgrade offer. Sometime around Jan or Feb 07, I went to the Dell Vista upgrade site and paid the $10 S&H. However, I am yet to receive anything. The Vista upgrade site is useless. When I click on support, it keeps taking me to the routine customer support, where it just pulls up the details of my laptop order, not the Vista upgrade order. Also customer support there does not seem to know much about this upgrade. Looks like the job of shipping upgrade CDs was wholly outsourced and there is no trace of it now anywhere on the Dell site!

 
Is there some place (or someone) I can talk to to get my CD? Would really appreciate the help. Thanks!
 

Lydia Ama said:

Placed original order for Vista Business upgrade on 15th December 2006. Got an email saying "attempted delivery, please amend address", even though it's the same address they delivered the PC to (Any of this sound familiar?) re-entered details within specified time frame, and still waiting a month on.

Having spent near £2K on a workstation, I was under the mistaken belief I was dealing with a professional company with unrivalled customer support.

Do I need to look for a 3rd party customer support team? 

Notebook recieved in Jan 6th.

STILL waiting for Vista upgrade pack!

Card details have been re-requested and submitted to no response.

What's the point DELL. This will be my 2nd and last pc from you guys, not good when I'm about to upgrade my 5 business desktops.

I'm just wondering as to why Dell shipped my upgrade to my old address after updating it though the link they provided us?  This is the 4TH time my Vista has been shipped.  Three times to the wrong address, and one time it was supposed to be shipped to the correct address, but somehow IT WAS LEFT ON THEIR SHIPPING DOCK or shipped internationally according to someone there. 

This is ridiculous.  The first delivery attempt was made in May but to the wrong address.  Three times after that, Dell still can't get right.  I must have spoken to 10 different people who confirmed for me that my address was correct in their computer, but STILL Dell ships it to the wrong place.  I've been on hold for probably a total of 4 hours this week but cannot reach anybody at the Dell Vista Upgrade Center to talk to about this.  I want to speak to someone from the America about this and not a foreign person so I can actually get this straightened out once and for all.

It's SO aggravating after being guaranteed that it would ship by June 30th to the CORRECT address and then it goes once again to the wrong place.  Now I'm sure I will have to wait ANOTHER 4 to 6 weeks for delivery to be attempted.  I don't know what else to do since no matter who I talk to at Dell the same thing happens. 

 
If I call, nobody picks up.  If I call Dell customer care they simply forward my shipping address to the Vista upgrade people (which obviously didn't work), if I email I don't get responses.  If I go to Dell chat, they just forward my info (which doesn't work AGAIN). 

I have to say that after placing my order in November of 2006, I should have been the first to receive it, now I'm sure I'm the last person in America to have not received their DVD yet (at least that's what the Dell person said on the phone a few weeks ago). 

Someone please e-mail me so we can get this straightened out.  I do NOT want to wait another 4-6 weeks to hear anything about this.  Like I said, this is the 4TH time Dell messed up with my order.  This is getting a little ridiculous.  Please help.

 
Sincerely,

Phil



 

Laughable service.

Ordered the Upgrade in March and I still haven't received it, every time I ring the helpline get some clown who knows nothing and keeps telling me to ring the Dell Cutomer service line.

I received the folowing e'mail

"Thank you for your Dell Vista Upgrade order. We have recently attempted delivery of your order and due to an issue with the ship to information your order has been returned to our warehouse by the carrier. In order to attempt another delivery at our expense we will need you to verify your current shipping information.

Please visit our website at https://www.dellvistaupgrade.com/orderaddressupdate.aspx?lang=en-US where you will be able to update your current shipping information.

We will need to receive your updated shipping information no later than June 8, 2007 in order to reship your product. If we do not receive confirmation of your address by June 8, 2007 your order will be cancelled. "

 Which was a lie and then the guy told me AmEx was no longer accepted and I had to give another Card number. Which I did only to find that DELL had debited my AMEX card back in March. I will never ever buy from Dell again and I will make sure that no body I know will either.

That will cost you 100's of thousands of dollars for the want of some basic communication and after sales service

And finally Dell, please do not delete posts on this blog. A couple of times now I have noticed that mine and others posts seem to dissapear from your site. None of my posts have been spam, personal attacks or profanity, nor have they been any mentions of legal action.

 Otherwise its off to Watchdog

I ordered my son a E520 for Christmas 2006 . I phoned the order through instead on doing it online as i was advised by someone who sounded like they were in an indian call centre  that the order would be processed quicker if I did so. I requested a Vista upgrade (for £11 p&p who wouldn't). However I was not told at the point of order that I would have to do anything further to redeem my upgrade and no such info (voucher etc that I see mentioned on this site) was received with the pc. I have been waiting patiently ever since. Obviously my patience before investigating to see where the upgrade has got too is my downfall as I have missed Dells deadline.  Where does that leave me?

Well Dell,

 You have exactly two weeks left to ship my Vista upgrade package. No doubt there will be an update to the expected delivery date again! Please prove me wrong and deliver the discs on time!

Sachie

Well, I guess I get to eat my own words on this and, truthfully, I'm glad to be doing so. I said that I didn't believe that I would ever receive the discs and that I would eventually have to begin legal proceedings to obtain some closure in the matter.

Seems I was wrong.

At 11:02pm (really cute, guys) on May15th, I finally received the Dell/DHL email, telling me that my disc had shipped and, after checking, have found that the dellvistaupgrade site now lists "Shipped" instead of "In process".

Am I still a bit miffed about having to wait two weeks shy of six months for this to happen? You bet!

Was I serious about the impending litagation? Yes, I am an attorney so it wouldn't have taken a lot of effort to start that ball rollong.

Do I think that this entire fiasco could have been handled better from the get-go? Sadly, yes.

Still, its over and done with (he says, optimistically expecting delivery). You guys have finally come through and I salute you for seeing it through to it's (albeit lengthy) conclusion. Good luck to all of us who are now in the final days of all of this.

I'm out of here.

If one is to believe the latest statement (lie/fib/bs) from the May 03 posting of this blog then today, May15th is the day that most of the remainder of the discs should be shipped out to us.

 I'll believe it when I see it and, frankly, I don't currently believe it at all.

The clock is ticking still, Dell. Please take this seriously.

Just to follow-up, I got the email say Vista was shipped on 05/08/07 and the est. delivery date would be 05/10/07.  Well it arrived on 05/11/07, not bad concidering how the rest of this process has went.  But I guess when you are relying on someone other then Dell you can expect things to go much smoother.  So the installation process went pretty good.  The only problem, as I thought it would be was with Creative Meida Source Player and Counsole.  The Creative Media Source Player is a loss for the time being.  After alot od fiddeling around I was able to get access to the Counsole to adjust and change my audio settings and whatnot but have to use Media Player to actually play anything.  All in all this is not to bad because I get to fine tune my audio sound with Media Player after I have eveything set to my liking with the Creative Counsole.  It also seems that the THX adjustments are gone.  My only guess is that Creative is not THX Certified using Vista at this point, something that I hope will change soon.  It also seems that the Catalyst Control Center is no longer a controll center and the abilty to adjust your graphics settings is also gone.  

Maybe these issues could be worked out but at this point I am just exhusted and want to spend as little time talking with the know nothing Dell Customer Srevice folks in India as I have to.  I am sure I can do anything they can without the frustration.  Hopfully Dell will add all the fixes via download to the website later.  

 For now everything runs, looks and sounds as good as it did with XP. 

After waiting several months for my upgrade i finally received it yesterday. However, when I attempted to install it, it did not work. I have gone through the instructions of the Dell Upgrade Assistant DVD and got to entering my Product Key. I entered my key and my cursor changed to an hourglass and the program sat there for three hours and according to the task mgr it was still 'running'. It is almost like when I went to the website to have my upgrade sent to me. For the first few weeks it was as if my key wasn't entered in the dell database. Maybe my key still hasnt been entered.

Does anyone have any ideas to help me?

Hi Dell,

I ordered my Vista upgrade on 23rd January. I am still yet to see my status change from pending. Its a joke, I would not call this a 'Express' upgrade. I think that shipping should be made free as other manufacturers have done. Especially after the wait that we have had to put up with.

I have a MSDN version of Vista that is running just fine on my E521 (dual boot), apart from downloading a new sound driver there was not any problems. All I want now is my own legitimate copy.

Another week gone by and still nothing.

I keep reading on this board how people with similar/identical models to mine are getting theirs but I was #216 out of God-knows-how-many overall and haven't heard a thing.

They keep saying that they'll have them all out by the end of the month and I keep threatening litigation if this is not the case, since as of the end of this month it will have been 6 months since the time that they accepted the funds from me.

The clock is still ticking, Dell.

Seriously?

I can't beleive it, I got a email from DHL this monring say that Vista upgrade for my E521 has shipped!!  The est. delivery date is 05/10/07. Now to just sit and wait for it to arrive, hopfully on time.  I will get back to you all and let you know how the installation went.

Just a last check back, this time i would like to say something possative.... My Vista upgrade arrived and it is absolutly amazing!

All i needed to do was wait... Just stay patitent and it should come, took mine 3 months to arrive but oh well lol :D

You are going to love it when it arrives!

 Bye direct 2 Dell

Got an email from DHL saying it would be here monday. Got it tuesday.  I am surprised I got it at all.  Good luck everyone.

I'm nauseated after reading this blog.  I have waited forever the the VISTA upgrade, and all it ever says is pending.  (At least I got THAT far!) So, DELL, what are you going to do?  VISTA released 31 January; it's 4 May and I have NOTHING, not even an email.  I'm FED UP.

Any suggestions?

I'm tired of seeing PENDING in the order field.  Can you get this for me before Christmas?  (Pardon the sacasm; I'd like to have it ASAP)  Here are the details, though I think this will be shuffled around Dell for weeks for an answer:

  Order Summary

 Order Number: V21858*** 
 Order Status: In Process
 DHL Tracking Number: 
 Product Description: Windows Vista Business-English 
 Product Price:  $ 0.00 
 *Estimated Sales Tax, if applicable:  $ 0.64 
 Shipping & Handling:  $ 10.00 

 Order Total:  $ 10.64 

*Sales Tax applies to US sales only and will be charged using rates in effect at time of shipment. Customers eligible for a sales tax exemption must read and follow instructions on FAQs page.
 

 Payment Information 
 Payment Type: Visa 
 Credit Card Number: **** **** **** 3067 
 Credit Card Expiration: 06/09   
    

And worse?  Now my machine, Precision M90 is NOT on the list of eligible machines - unless I move to Malasia, Australia, or some other overseas location.

I think I'm done with DELL.  Forever.  Machines abound in stores with all kinds of upgrades already installed -- HP, TOSHIBA, etc.  What's wrong with DELL?
 

OK, so now it's May, roughly five months since my order (#216) was placed (11-29-2006) and still nothing.

Surprised, anyone? Not me.

But, hey! According to the latest Dell updates, at least we all can sleep soundly knowing that we can now read the month-old excuses in Spanish from now on.

How wonderful to see what you're spending your time on, Dell. The clock is ticking!

Dell folks:

      I, along with many, many unhappy people have had a very bad experience with this Dell upgrade.  This is not going to help Dell gain back it's number one pc manufacturer in world.

     It has been mentioned above that the E521 was having delays.  How about the E520 ?    

    I would think Dell would have information readily available rather than getting the run-a-round we get when call and talk to someone in the so called upgrade group.  I am not going to comment on the language problem...it has been bad for a long time. 

                                    mike

I ordered two C521's in November, filed for the upgrade on February 14th.  When I check the status of the upgrade it says "In Process".

Any guess on when these will be shipped?

I got an email on March 30th saying my Vista upgrade order had shipped. It is now May and I haven't seen anything. There are a few things wrong here:

- My credit card has been charged

- The tracking number sent to me does not exist

- When I emailed support, they asked for information listed with my upgrade order. Why do I need to send them the information I have already entered? A spammer could definitely use this info to change my order. I did not give the information. It looks very unprofessional.

OK Lionel,  I have seen several post concerning E521 owners.  None of which seem to have received their upgrades, me being one.  Has Dell instructed you to not answer these types of postings ?  Is that only answer you are premitted to give, I'll have somone with customer service contact you'', ? I guess you are just another typical Dell employee (drone) with no real concern for your customers.  How do you guys sleep at night?  To be honest I think this sight would be better without you or any other Dell people monitoring it.  Just let us vent our frustratons without the expectation that one of you fools might actully do or say something useful. 

Bought my E521 in November, applied the first day the site was availiable for UK (European) users, still nothing... No emails from Dell apologising or explaining the problem, keep getting told on here that it will be another '4-8 weeks'.

This has been going on for months! I am fed up of all of this, people buying from Dell now are getting their Vista immediately, bet if I paid the hundreds for Vista premium on launch day from Dell it would have come in time. Pathetic service.

Our records indicate the entered Certificate of Authenticity has previously been used for upgrade

It is impossible to escalate a customer service problem. I have been so badly treated I'm ready to see if I can get the media involved. 

I no longer feel sorry for Lionel.

I want my bloody product key. No more Dells ever. I have been telling everyone. I think I will start a website called 'I hate Dell'

bet they never post this...

Here is my situation.  I registered for my upgrade the first day I was able to (sometime back in November I think or whenever the site opened).  March finally came around and I got notice my upgrade had shipped.  Yay!  Well, my apartment number wasn't on the shipping label so the package was undeliverable.  It was sent back to Dell.

The next day I got on the phone with Dell and had my address changed so it included by apartment number.  The guy I spoke to said an email would be sent out within the next few days saying that my package had been reshipped.  This never happened.  I don't even know if my address was changed.

 
It is now a month and a half later since I spoke to that guy and still have not received word that my package has reshipped with the correct address on it.  I have sent several emails to Dell but keep getting the same automated response saying thanks for contacting us, we'll get back to you.

Unfortunately, that never happens either.

 
I am going to be at school for only another two weeks and I need to have it changed to my home address but I can't get that to happen it seems.  Does anyone know if there is anyone else I can contact (and that possibly speaks English as their first language) that can handle my matter?

 Thanks!
 

I received my Vista Upgrade on Monday as promised. The upgrade takes at least 2 hrs. to complete. So, for now, I'm a happier camper!  Good luck, folks. I do think that Dell is trying their best to fulfill the Upgrades as promised.

I purchased a Dell E520 computer in January. The order included an Express Upgrade to Windows Vista Home Premium (Item No. 310-8583. I ordered the Upgrade via the Dell Vista Upgrade Web Site and received an Order Number. Unfortunately, the Version of Vista sent to me was the Business Edition, not the Home Premium I was entitled to. I do not want and cannot use the Business edition since it requires a Clean Install, not an Upgrade, from the Windows XP Media Center edition that Dell preinstalled on the computer. After numerous phone calls, I just received notice that another Vista upgrade is on its way to me (Order Number: V2079168). Unfortunately, the notice indicated that the incorrect Business version was being shipped and another $10 charge was being made to my credit card.

PLEASE help me rectify this situation and get me the Home Premium version of Vista that I am entitled to and whose shipping I have already paid for (twice). It is frustrating to wait on the phone for long periods before talking to someone in Asia who only takes my information and forwards it (incorrectly) to someone else to deal with.

HELP!

I am disgusted with Dell.  I registered in early January for the Vista upgrade and my copy still hasn't shipped.  I was told just last week it was "in process" which was a laugh since it's been "in process" since Febrary.  So now I see Dell "hopes" to have these all shipped out by the end of May.  May now?  Is the end of June next?  With Dell's horrible handling of this program one can only expect another delay.  I took a chance buying my Dell computer since I had heard that Dell's customer support had gotten horrible.  After this fiasco with the Vista "Express" upgrade, this for sure is my first and last Dell product.  I'm most upset that Dell has obviously not planned the shipping of the Vista upgrade well at all, and even more upset at the incompetence/poor responses given in the Upgrade Center.  And getting tired of foreign reps obviously reading me a canned response from Dell's data base every time I call.   

I find it interesting that one person above mentions he had bought 30 Optiplex computers and he gets a manager's reply.  Wonderful Dell!  So the rest of us sit here wondering when we'll finally get our promised upgrade.  HORRIBLE customer service!  And my plan had been to buy Optiplex computers to replace all of our office workstations as I am responsible for upgrades.  I definitely will now look elsewhere.  Sorry Dell, but you've lost another customer.  And a fair sized order on computer that I now will not order from Dell.

I received two emails, one from Dell and another from DHL saying that my Vista Upgrade has shipped and will arrive on Monday 4-9-07.  It was shipped from Brooklyn Park, Mn. to N.M.  I had applied for my upgrade on 1-25-07 and had the dreaded Server Error message problem plus someone got my credit card number so I had to go through that whole process also.

Good Luck everyone....there are better days ahead for all .....I hope

"Dell has begun shipping the Windows Vista Upgrade kits based on the order in which redemptions were received. If you purchased an eligible system and validly redeemed your Windows Vista Upgrade during the noted timeframes, you will be notified via email when your Upgrade kit ships. Dell expects that all Windows Vista Upgrade kits under this Program will be shipped worldwide by the end of May."

 END OF MAY NOW??? WHAT A JOKE!

Applied for my upgrade in January thinking I would get it before I relocate in April. Waited ever so patiently. I'm moving to another town, but didn't change my address in case that would've caused any further delay. I've waited 2 months and they can get stuffed if they think I'm waiting another 2. Dell, I'm leaving on the 16th of April, if I don't get something in the mail from you I will be angy. VERY ANGRY.

Mary, start with the second disc, the upgrade assistant. This will evaluate your system and make several updates before using the Windows vista disc.

Ok the deadline has passed to register on the website but I had registered back in Jan for the upgrade. I got an email on Monday 26th March advising that my credit card was not able to be processed and if I’d like to update the information, so I’ve used a different credit card (both of which work and have no problems on other websites, bank says its all fine) and then I received another email on the Saturday 29th advising that this credit card was not processed and to update the details before the 30th. I received the email at roughly 11.20pm at night advising to update the details before the deadline...

if I check the website the status still says 'in progress'... this is a complete joke and im not wasting my money ringing help lines to sit for 20 minutes on hold why should I have to? I did everything like I was told via email and now im still in the dark. Haven't received any emails from Dell or the 3rd party vendor since the one advising my details weren't valid... Why did it take so long and why wait till the very last moment, why did no one contact me on my cell phone or landline they have all my details.. This is just a disgrace and I’ve been ripped off now. I can only assume im going to be stuck now and forced to purchase my own copy of vista but this can't be legal. I wonder how many comments have been blocked on this blog.. Im really finding it difficult to restrain my anger here at Dell. Never again will I purchase anything from them.

After months of trying to get my Vista upgrade, I have been sent two! One upgrade package is the green plastic box you'd find on the shelf at Staples.

The other upgrade is a small kit containing a couple of discs and a small booklet in shrink-wrap.  The booklet is entitled "Dell Systems" "Express Upgrade to Windows Vista".

Anyone have info on which to install, or does it matter?

Thanks,

Mary

OK, it's now April and I haven't received anything yet and I registered on November 29th!!!!!!

Not that I expected to have anything this soon as I reasoned that they wouldn't mass-mail anything until after the "deadline" for registration had passed.

 Still, not an email, not a post card... I'm glad that some of you are receiving the upgrade although, clearly, the "first-come-first-serve" concept of their shipping is not true. 

If this is all an attempt to drive customers away from Dell then they're doing a good job.

A good result, Stokesey? Are you for real? It has been out for months.

I am never buying Dell again. Shame, I was a big fan until this whole shambles.  

Received upgrade on Thursday, surprised I actually got it as my system was from Dell outlet and it said that it didn't qualify!

Good result, thanks Dell.

Service tag problems, 'pending'/'in process' confusion, 'first in, first out' lies, patronising emails, telephone support passing me from one department to another with nobody having a clue what I'm on about, the total inability to change my credit card info etc etc

Dell - this is just one big cluster, isn't it.

Send us all vouchers. Tell us to buy the damn thing and then reimburse the difference. Do something.

Just don't send me another one of your 'thankyou for your interest' emails.

I'm NOT interested any more.

In fact I'm losing the will to live.

Hi, we purchased 30 Optiplex systems on the 15th - now they have arrived the TAG numbers are not being recognised on the Dell site.

 Tech support told me that it may thake up to 28 days for the Tags to register - but with no tag you cant register fro the upgrade.

 There are 2 days to go for registration.

So what now?? Please, someone from Dell answer.

I have been trying to register for the Dell Vista Upgrade for one of my clients that purchased 2 new Dell computers in early February.  The Dellvistaupgrade website accepts the service tag, name and address, credit card number and COA number initially - then, at the end of the registration it tells me the COA has already been used and will not complete.  I have spoken with the useless foreign "customer service" reps several times who keep giving me different stories and promises of "escalation" and getting the "broken database" fixed. 

I finally got my Dell Sales Rep involved and had a conference call with the Dell Vista Upgrade TEAM.  He got the same excuses, lies and ignorance I had experienced.  When he asked for a contact reference (he actually asked the rep to email him the contact information so HE could follow-up) the answer was "I don't have outgoing email and I cannot support that information".

 IS THIS FOR REAL???????

As a consultant that has been recommending, installing and supporting Dell products for the last 9 years, I am appaled by this type of customer disservice.  Is there anything I can do to resolve this problem?  My customer is VERY upset, I am loosing countless (non-billable) hours trying to follow-up for my client and I am disgusted.

Yeah i've checked my vista tag number and it also has changed to 'In progress' so i assume shipping will take place next week at some point but at this stage im beyond caring. I've actually downloaded a copy of vista for a 30 day trial period and have noticed that the drivers supplied by nvidia for the geforce 7900 gs card aren't really the best, the fans on the graphics card are working at full speed so the whole time i've used vista i've had a noisey xps 410 and so reverted back  to xp media center and the graphics card has returned to normal noise levels. I can only hope when i get an 'official' copy of vista that the card doesn't sound like a hover.

Does anyone know when they ship the vista dvd do they include other dvd's for drivers and software or is it just the vista dvd ?

 located in the uk.

I received an email telling me that my upgrade was being shipped yesterday. So I think "in process" is a good thing as mine changed to that just before changing to "shipped".

Just one more stray thought and then I'm gone. Actually more of an observation and a prognostication.

Has anyone noticed the top of this page that reads, "We will process all upgrade requests up to March 31, 2007"?

Well, boys and girls, I wouldn't be at all surprised if the upgrades don't begin shipping one solitary second before that deadline expires.

Call me paranoid, call me jaded and, heck yes, you can even call me cynical. But, the way that I see it, I'm either wrong or I'm right. I'f I'm wrong then I'll be the first to admit it and do so happily, mostly because it will mean that I didn't have to wait until April to receive the upgrade. On the other hand, if I'm right then at least I can say, "you heard it here first, folks."

I also sent my registration in on the first day that it became available and have received nothing yet.

Now, I get that Microsoft hadn't been too open with ANYONE about the inner workings of Vista (not that I can blame them much) but as a result Dell has probably had to wait for Vista's debut before beginning to test Vista upgrades on every single model that they sell, find workarounds and product/driver updates for every hardware and software problem that Vista causes and so forth. Keep in mind also that the average Dell PC usually ships with a lot of programs pre-installed (most of which are questionable useful) and all of those have to be updated too (which they appear to have done as a friend's new Dell purchased last week arove with Vista and all of these new programs in their Vista compliant forms).

Then you have to factor in shipping and packaging and so forth...

It takes time; I get it. But, c'mon Dell!!! It shouldn't be taking this long. If there is a problem beyond what I've mentioned then please just have someone officially announce what the delay is; we'll probably understand. In this case, however, I feel that for them to be saying nothing (and from our perspective, doing nothing) cannot do anything but hurt their rep more so than it already has been.

I just wanted to let people know that i just paid by debit card and received and e-mail saying they will charge £11.00 for shipping and handling.

 Dell Vista Upgrade / Home Premium

This is huge.... (Dell) asking for your credit card details... but guess what, it does not tell you how much will be taken out of your account, is that not illegal? They could take £500 pounds for all they care. I am not about to submit my credit card details to something which does not specify the exact amount that will be taken from my account.

 I love Dell but all i can say is LOL!!!!! This mistake makes Dell look un-professional and Disorganised.

 P.S if you'r going to do something nice then do it right... or don't do it at all, some people even paid and had problems.

Does in process mean it has shipped?

Thanks

This is the first problem I have had with Dell. Why because you produced  good computers and delivered them all on time. I can't remember calling support, if I did It slips my mind completely.

Then the Vista upgrade. Messed up from the beginning, Nothing has been done right. I learned what off shore support was like, the only thing I can say for it, they are polite. But either you have kept them in dark like your customers or they just have been given a script with nothing but apologies. Then they send you to vista upgrade which is another off shore phone like live chat - all polite runarounds, no facts, no one to fix the problems.

Is this what Dell has turned into? Who is mailing my CDs or I hope DVDs? Why didn't they go out the door the first day by the thousands? You had to wait, No explanations to the customer . Who is he? A month after release you still can't tell us when we will get our upgrade.

Will everything go smoothly with this upgrade? Why is that I don't think so. Why is it that I dread to want to call support or chat with them? Why is it I am wondering where I will buy my next computer? Is everyone in Austin happy now that the customer can't get in touch with them? 

Sad!

Please prove it to everyone else here that you are really true to your words. Why is it that I couldnt register or get any vista upgrade when my laptop is E1405 and my order last Jan.9th 2007 is an upgrade to VIsta. Do you want me to mail you or fax you my order slip and how about checking on this red line notification that says: and I didnt even get any previous upgrade yet. Please respond and act now.

Our records indicate the entered Certificate of Authenticity has previously been used for upgrade

Whats happening with Dell Company or there costumer service. Just like everyone else here I am so pissed at the promises that they're giving us 

 " Somebody will call you tomorrow, blah blah blah...and ask for your tel.number and e-mail, and you dont even get any calls or mails from them.This big red letters when you order or fill up the vista upgrade requirements, even if you didn't get any software from them yet, in which I dont remember even redeeming my vista yet, it will always say

Our records indicate the entered Certificate of Authenticity has previously been used for upgrade.

Whats going on!!

I have purchase four computers and one camera from Dell since 1997. The service on the first two computers was good. The moment that someone idiot manager decided to use other country people with hard to understand english, it was downhill from there. I promise never to buy from Dell again. They have earned their bad reputation for service because somebody up the food chain wanted more money in his pocket. Keep the money in the U.S.  There are plenty of companies out there who will  gladly give good service to keep you as a customer.  HP looks real good now. Watch out Dell employees, the unemployment lines are going to get longer in Round Rock/Austin/India.     bye ....bye

My XPS 410's service tag is not accepted.  Please just send me the upgrade without me having to jump through your broken hoops.

 I feel like a pink poodle in a tu-tu.

Dell...get with it.
 

I attempted to order my Vista upgrade on 1-25-07 and when clicking on "complete my order" I got in RED letters the message "Server Error in '/' Application".  I tried about five times with same result. Finally, after resting and trying to relax for about a week. I started the phone process, yes, I was handed off to the next "expert" who would assure me that I would hear within five business days via email or whatever. Well, in a moment of weakness I decided to try ordering the upgrade again (3-12-07) and of course a message says that the COA has already been used. I'm still waiting for the great Donald Dell to come knocking at my door and saying "sorry" for the inconvenience. I believe that it is just a matter of time before Dell will sink so low that it will simply close it's doors and Mr. Dell will simply take his share (like all CEO,s do) and walk away into the sunset.  Such a shame, another US company with a bad rep.

I ordered my upgrade on 5.1.2007. From 6.1.2007 the status is pending.

No reaction after several mails. No reaction on phone calls.

The same happens with MS Office Upgrade via Microsoft Moduslink. I think wether Dell nor Microsoft will deliver. 

Just received this notice from DHL:

DHL EXPRESS SHIPMENT NOTIFICATION

The following 1 piece(s) have been sent by FULFILLMENT CENTER of DELL VISTA via DHL Express on March 09, 2007

Shipment Date:  March 09, 2007

Delivery Date*: March 13, 2007

Weight:         1.0 LBS

Pieces:         1

Service:        2ND Day

Reference:      Vxxxxxxxxxxx

Contents:       Windows Vista Business-English        

I bought my Dell 9200 in December and registered for the upgrade Dec. 21.  My status is still “pending”

You know what would have been easier?

Vouchers. Just send us a voucher and ill walk down to Comet a get one of the shelf.

 My upgrade is still pending...

Dell es muy mal por que ellos no inteligente.  Ellos es muy estupido!!!!!!

The server stinks

I am a very frustrated DELL customer. I purchased a DELL Dimension E520 computer in January 2007, and for over one month I have been trying unsuccessfully to register for my vista upgrade.

Each time that I send my registration to vistaupgrade I get
the message back "Our records indicate the entered Certificate of Authenticity has previously been used for upgrade. If you need assistance please Contact Us."

I have made numerous phone calls to the vistaupgrade 800 number as well as to Customer Care but to this date no one has resolved my problem, nor has anyone called me back as promised repeatedly by the DELL people I have spoken to.

I'm sending this email with the hope that Lionel Menchaca or anyone else at DELL can help me resolve the COA issue so that I may file my vista upgrade registration before the March 31st deadline.

Wow I registered my system on Nov 30 of last year and still "Pending"

To further my anger at dell my system came with "gold" support that I am gently reminded of every time I visit the support site by a nice pop-up. But when I try to register my gold support it says it does not qualify.  

 I emailed support about the problem and of course Omar replies "Please call customer service", Call customer service and Abu asks me 4 times what the problem is and then puts me on hold at least for 5-10 min between each time. After that I get transfered to Harish and and explained the question to him and got told it was a customer service issue not a technical issue, please hold while I transfer you back to Customer Service. Then get Viswanathan who I explain now for the 6th time and get put back on hold.

 
I finally hung up.  I'm not even going to dare to call about this upgrade. I'm sure 1st I wont get someone with decent english, 2nd someone that can do more than read from a screen or cards 3rd god awful fear of listing to that hold music for 30 min.

 
On the phone a total for this problem almost 1:45 and hung up with the same exact info I came in with.. Nothing.

I got my laptop from dell in December 2006, I qualify for a express upgrade but when I do, I get the following error:

 Our records indicate the entered Certificate of Authenticity has previously been used for upgrade

I have tried calling Dell multiple times to no avail. Either I had to wait 5 to 7 days or someone would call me back in 2 days, or I should try to upgrade in 2 days. (I've been calling since the beginning of Feb.07

This is getting so ridiculous, and frustrating. If Dell does not get their out of their rear end, I will change my loyalties to someone else.

Does someone have an idea of what recourse we have, if Dell does not have their crap together by March 31st?

Thank you,

Ana

Here's an update from my Feb 16 posting.

It is now March 5th.  The deadline for signing up for the Vista upgrade is fast approaching.  And STILL I am receiving no help from Dell's employees. 

Reminder of the problem:  When I go to the dellvistaupgrade website and try to enter the service tag of my brand-new, qualifying computer, I am informed that the tag number I entered does not qualify for an upgrade.

The "helpful" FAQ section gives us a toll free phone number to call if we want to sign up for our upgrade by phone instead of by the internet.  What those people tell me is that all they are doing is trying to enter the SAME tag number in the SAME website and getting the SAME error.

They keep telling me they will forward this info to the appropriate department and I'll be able to enter my tag number on the site in 5 to 7 days.

This is ridiculous!