Direct2Dell

Howdy from Texas,

I have a couple of issues that have popped up since ordering a dell studio XPS (435MT).  Please understand i have tried calling 800 numbers at dell and even emailed the consumer_Advocate@dell.com (this email was not read properly and was not responded to in full).  I would like someone to contact me regarding these problems in case (KMM95566700I57L0KM).  If you can pull up the case you should find my contact info.  Sorry for posting here, but i am hoping someone will be able to help.

Thanks

BillO-Texas

Hi Djinnmage,

If you can PM me some additional information I'll see if I can get someone to help you.   Did anyone you speak to yesterday provide you with a case number?  Providing support for what we called "non-tied" monitors has been standard for us for years and I'd like to find out who doesn't know how to handle that support.

Hi John,

I have used, bought, and recommended to others to buy Dell products for the past few years, but now I am incredibly frustrated. I bought a refurbished Dell Monitor off of craigslist less than thirty days ago (a Dell 2408WFP). It was new (well unopened) in the box from dell, and the box was still sealed with Dell's packaging tape. The monitor was working well, but I had some problems with it. First in the middle of the screen were two small grey blobs (I believe dust or dirt under the display that cannot be cleaned off). Then some pixels started flashing colors. Now yesterday I am getting red vertical lines on the left side of the screen (It happens no matter what input I use). I have contacted Dell's Customer Service and Tech Support multiple times. Every time I call, no matter who I talk with in any department, I am harassed for an Order # and Service Tag. No one seems to understand that you can buy a monitor from dell without a computer. Not to mention 24" monitors do not have service tags. I have tried to contact the original seller for his order # but he cannot find it. I offered to give Dell his name, address, phone number to look up the information, but they refused. I offered to give them the serial number from the monitor, but they refused to accept it. This was not an isolated incident - I spoke with at least 8 different people over the course of 3 hours yesterday in different departments, and they all would only accept an order # (they wouldn't tell me what it looked like or let me even try to give a number I found on the box, hoping maybe it was an order #) and nothing else.

This has been unbearably frustrating. I don't know what is so hard about honoring a warranty from the date of manufacturing on a monitor when it's clearly at worst case, 7 months old while all 2408wfp monitors come with at least a 1 year if not 3 year warranty. I have never dealt with a company before that wouldn't honor a warranty from at least the date of manufactured if a receipt or order # couldn't be found. What can I do to get some kind of help? All I want is to have this monitor repaired or replaced. Please help me!

Dear dell,

I'm a stay home grandma with a lot of time on my hands I love taking care of my grandchildren to help out my children since I don't have a job right now but I would love to be able to work from home and feel like I'm helping other people and if I could be a product tester for Dell I could do both. I'm 38yrs old and I don't have a lot of experience with computer so I would be the average person.

                                                                        Glennie Jane Lopez

would someone let me know if my comments and concerns are being evaluated

thank you

vicki watson

What is to come to solve the NVIDA GPU issues with g84 and g86 model processors? The BIOS update is only to prolong the death of the GPU (a fix that does not correct the processor package type which is the problem), also cuts battery time and makes the system very loud.....

When I ordered my system I did not anticipate it to be so much trouble.

I have a m1330 with it's second motherboard installed due to this paticular issue.

To Whom It May COncern:

Hello to everyone at Dell. Can you please help me out.  I received an e-mail on a promotional offer from Dell to test and receive for free this particular laptop model XPS M1530. This was a limited time promotional offer. I accidentally deleted this e-mail. Is this  promotion still available? If so, please e-mail me the particulars so I can teake advantage of this or any other offer by Dell.  Thank you.

Sincerely,

Theodore P. WIerzbinski

I think the first thing we all need to undertand is that Dell outsources their customer serivce to, last I checked, India.  In turn they have employed very poor english speaking individuals.  Next we need to understand that these customer service representatives have to follow a strict line of questioning.  When you tell them your problem they enter that on a screen and the program comes back with the appropriate questions to ask.  The program will not move on unless they have asked and answered all questions.  The representative does not always know something about computers or even your computer.  They are just reading from a program. 

I know it's not the best practice, but, in Dells defense they have a very large clientel and need to be able to keep the prices down by outsourcing their customer service department.  Which is probably the biggest department they have.

Now with that said I have had numerous problems with Dell.  But I always keep in mind the person I am talking to.  I also have an advantage of their reps.  I know a thing or two about computers.  I bought a refurbished Inspiron 1501 and with in a week the hard drive crashed, they sent me a new one and that one crashed.  So I bought my own hard drive and I have not had a problem since, with the hard drive.  The keyboard was stuck on the ; key when I would hit the letter L.  So I bought a new keyboard and no problems there.  Then the screen stopped.  Now this I had to buy from Dell.  But the customer service rep was convinced my monitor was good and that it was the connector between the MB and the monitor.  Once again I know a thing or two about computers.  I also own a Inspiron 1500/6400, All with same inner workings as a 1501.  I traded out monitors and wow, it worked and the suspected bad one didn't.  I informed the rep of this and she said OK and a new one was ordered for me.

As far as ordering and shipping the only real issue I have had was when I was overseas and tried to order a MP3 player and have it shipped.  I never received it, and it showed it was shipped and delivered.  I asked where it was deleivered to and they said it was never shipped because it's on back order. 

Now my sister-in-law has a bussiness account with Dell and she has had nothing but problems.  Someone ordered 17 items on her account.  She has had nothing but problems in trying to get it resolved.  Her limit on her account is 2500 and what was ordered was over 12K.  So how this was able to be ordered is beyond me and her.  However I did mention that it could be a computer mess up and she didn't order it  but it was erronously placed on her account.  Now of course getting a customer rep to hear her concerns is like pulling teeth froma hungry lion.  It just doesn't happen.

So if anyone has any way to fix this problem please let me know.

Thanks

John

I am really glad to see that Dell finally has a forum to allow us to tell them about our experiences.  I had an experience with a burned out power supply.  First I spent hours getting them to agree that this was an issue and then all in all I spent about 45 hours (over the course of a week) of online time with them to get it resolved.  Through the process, I was lied to, given false information, and given no avenue through which I could complain to a customer service person.  This happened approximately 3 years ago when I had purchased two computers.  Now I am in a job where I have had the opportunity to purchase 45 computers - NONE WERE DELL.  I teach classes on customer service and relate this as my single worst customer experience.  The experience was so bad that I considered having my online chat published in a magazine to demonstrate how bad Dell was.  I now actually pay more for a machine to avoid buying a Dell.  I appreciate the opportunity to tell you how I feel, but this will not change my opinion of Dell.  Clearly they had good advertising, but ultimately lousy service.  They did not care about the client or offer a process for fixing the problem.  When Dell goes out of business it will be another example of how you can't fool customers forever.

I am really glad to see that Dell finally has a forum to allow us to tell them about our experiences.  I had an experience with a burned out power supply.  First I spent hours getting them to agree that this was an issue and then all in all I spent about 45 hours (over the course of a week) of online time with them to get it resolved.  Through the process, I was lied to, given false information, and given no avenue through which I could complain to a customer service person.  This happened approximately 3 years ago when I had purchased two computers.  Now I am in a job where I have had the opportunity to purchase 45 computers - NONE WERE DELL.  I teach classes on customer service and relate this as my single worst customer experience.  The experience was so bad that I considered having my online chat published in a magazine to demonstrate how bad Dell was.  I now actually pay more for a machine to avoid buying a Dell.  I appreciate the opportunity to tell you how I feel, but this will not change my opinion of Dell.  Clearly they had good advertising, but ultimately lousy service.  They did not care about the client or offer a process for fixing the problem.  When Dell goes out of business it will be another example of how you can't fool customers forever.

I bought a brandnew Dell Inspiron1520 last March2008. Now, everytime my battery gets low and I will plug in the power cable the laptop will set to sleep/hybernate mode. And the screen flickers.

Please advice me what is wrong with my laptop?

Thank you!

I am writing because I saw the article in good housekeeping about the invididual who had problems with their dell account.  I paid my balance of $1163.93 on 4/16/07 (this is when the check cleared my account) 

I am a 66 year retired single women who is living on a fixed income and paid off my bills before I retired in November of 07.  The stress of this situation has made me physically sick and kept me up at night because I don't know what to do.  Dell has proven that they will do whatever they want no matter what they say on the phone.  Their company employees have lied to me over and over again.

I have been struggling with this issue for a year and 1/2.  I paid off my Dell balance in April of 2007.  They immediately started calling me telling me my balance was not paid in full.  They would never tell me how much I owed them but kept saying that my balance was not paid in full.  I argued with them for several months to no avail as no one would listen to my side of the story.

Finally, in Jan 08 when a Dell Representative called...I was so tired of the harassing phone calls that I asked them how much I had to pay to close my account.  They told me if I sent in a check for $105.00,  my balance would be paid in full.  Well, since I am writing this email you can only guess that this was a lie. 

Now I have a collection on my credit bureau for over $400 and have received letters from two credit card companies that I have zero balance accounts with stating that if I use my cards with them again, I will have to pay a higher rate because my credit rating has dropped.  I owe one bill that is a vehicle that I have recently purchased.  The only thing that is decreasing my credit score is dell. 

They call my house all day and night and several times a day.  The stress of this is very overwhelming to me. 

PLEASE HELP ME CLEAR THIS UP....I CANNOT DEAL WITH THIS...I DO NOT HAVE THE MONEY TO HIRE AN ATTORNEY, 

Sincerely

Janice Murdock

I may want to mention that my computer is a Dell Dimension 8200 tower. Not sure if I typed that in or not...If not, my apologies.

I am with Cindy! I called Dell and ALL I wanted to know was, what is the part number or the name of the cable that goes from the front power button panel to the mother board because my computer won't power on..the cable is missing!! I think the kid across the street snagged it for his dell. Anyway, after 1 hour of the rep trying to get me to dismantle my PC and telling me to press the power button, I started to get frustrated. After NUMEROUS requests, asking him to just stop trying to troubleshoot my PC and tell me where the cable connects to the motherboard and how do I order one, he asked me to remove my RAM, I told him, NO! removing my ram and holding down a power button that has NO cable hooked up to it is rediculous. He then informs me that my mother board is damaged!!! What? OMG..I almost came unglued..How can he tell that if there is not even any power coming from the on off swithch to the mother board. He then trys to tell me that my mother board must be powered through the wiring harness coming from the front panel to the ....are you ready for this one?..the sound card...What? click....I have been haunting cyberspace for days trying to figure out where I can buy this blasted cable. It has a 16 pin connector that goes to the front panel and a 32 pin connector that goes to the motherboard ( the rep kept refering to the MB as the audio panel) ...Don't ask me!! I called dell sales and not only will they not tell me whether or not I can buy the cable, they want my service tag number, express number and my profile updated..I said, can't you just tell me where to order this part without going thru all this? She said yes of course, now could you please give me your service tag number and update your profile? Flash forward...here I am...Where can I get this cable? someone please!!!!!

I'll be interested to see if this avenue gets a response...  On 9/20/08 I called Tech Support because my Inspiron 1720 would not start up.  Saurabh Bhatt could not help but would have someone call back - that never happened.  I did purchase a Zone Alarm Security Suite from him to reduce the risk of getting another "virus", since he was sure that was the problem.  On 9/21/08 I called again trying to get assistance - annoyed by now after having been passed from Karthik to Upma to Ritika to Moses... you get the picture.  After two days Jay figured out a driver installation was overlooked by everyone else-little training needed.  Thought things were solved, waited on software to arrive to protect system.  The box arrived I tried to install it and it is not compatible with my system - go figure, the technician has my information pulled up on the screen and still manages to send the incorrect software.  I called to return the software and was told "I understand" about twenty times before giving up.  Today I tried once again to talk to someone about getting this resolved - as I am typing this I am on hold; it has been 78 minutes since I was placed on hold by Milli ID # 76110.  This is her answer to my asking to speak to her supervisor because she can't help.  We have been a Dell family until now 4 of the last computers coming from Dell- this experience has totally turned me against them.  There seems to be a big cultural divide that causes more frustrations than resolutions.

Cássio,

The hardware options for the Vostro 1510 are the same in Brazil as here in the US. I cannot verify that Ubuntu will work on this machine since we do not sell it with Ubuntu as an option and  has not been tested to run on the 1510. You can check out www.ubuntuforums.com to see if anyone has had any success in running Ubuntu on this machine. There also may be some other version of Linux you could run if Ubuntu does not.

Thank You,

Jesse

Hello,

I am trying, for more than 2 weeks, to find someone, in Dell, that can help me with two single questions:

• Notebook Vostro 1510 that I buy in Brazil ( from Dell ) is the same hardware as if I buy it in USA?

• Will Vostro 1510 run with Linux ( if I buy it in Brazil )?

I live in Brazil.

I want a notebook to use Linux. I would like to buy a Dell notebook, but it is very difficult to get some answers. In Brazil, Dell does not sell notebooks with Linux.

Dell seems to be Linux friendly ( USA ), so, this is the reason I want a Dell notebook.

Thank you for your attention.

Best regards.

When I purchased my Inspiron 1530 a few months back strictly for school work that must be done online for portions of my class. I felt a new computer would help with that. Presently all is good with it.,When I purchased my THIRD Dell I was told "I qualified for one hundred dell dollars" when I received the letter with the codenumber to use it on a purchase, I did buy office student 2007 and a few other items with my order I even called and spoke with a LIVE c/s to order and cash in my cupon. When the order was confirmed I was advised that the code was entered and accepted and that I would only be liable for the amount over $100.00.

     Well I received my bill and the TOTAL amount is due (with no dell dollars subtracted).. I was on the phone for almost an hour and as of now no one claims they can help me or send me to someone else who might can. No avail...Maybe your site can help me in fowarding my question and gripe on why im being charged the whole amount (for being a repeat customer).. hopefully this will be straightened out in due time .. If possible send a email to home above and I will supply needed information to show validity of this claim.

                                                                  Thanks  Rob Rotger

i am questioning my future loyalty with dell. it seems as if dell doesn't show much sensativity twoards people with disabilities. you all should go around austin and take a good look around. austin is very disability friendly. your customers are also a devirse group of people just you are as employees we are all devirse. devirsity goes a long way

Dear Mr. Smart,

I blogged on here the other day and you got back with me on my issue with my husbands laptop overseas. Will he contacted the korean tech people through a korean friend and they sent him the same form online he has already filled out. Is there no one who can tell me when the serevice agreement will be changed. My husband has to march 10 miles when he gets up with a packpack on that weighs as much as he does. On top of all of this his printer I also bought from you is also torn up now. So I told him to just box it up and sent it back to you. Everything I have bought from you is a lemon. I have not been able to talk to anyone on the phone and if i don't before friday I am sending all of it back. I have a good case with the Better Business Bueau. I have saved everything I need to to file the complant. Some one better call me today with the answer to my questions or I am finished. All you people have been doing is sending us in circles to hold us off. It is crazy and I can't believe this is even happening. Dell should be ashamed of thier selves for doing customers this way but you can bet I am going to let everyone know about my experience. I will sell my personal  belongings to fix this mess I have us in because I bought these and I intend on seeing my husband before his birthday. But I will not let Dell get by with this I PROMISE!!!!! and I keep my promises.

Lisa Scott Thaxton

i am very disturbed. I have seen lots of serious complaints. is this this real? I hope someone is taking a hard look at the various complaints. You guys have a very serious problem on your hands i have held down 2 jobs. I worked in customer service just as you all do. If you are letting agents blindly transfer calls, not care about customers needs and pay them to do nothing, something is very wrong with that. I wish i could have gotten paid to sit and do nothing. i pay for you all to have centers overseas if my taxes are going to have people doing i recent that.

i understand that.

I've had some good and bad experiences with dell staff. Overall, I think you guys are doing a great job

I have been a loyal dell customer for almost 5 years. I purchased a domention 2400 back in 2005. When I paid for the computer i purchased a 4 year warranty that expires on October 2, 2009 Last Thursday I talked with an agent named Farsana. She told me that I can only get another year on my warranty for $98.99. Is there a reason why I can't extend my warranty? I have had lots of use of the tech support team. It seems as if dell doesn't care about future business with loyal customers like myself. I am a totally blind customer. If I have to pay to get a sighted person to help me with troubleshooting, something is wrong. I do believe in people paying for services, but if you are disabled and need techsupport that takes a little more time and patients as well as what they have to do, i don't think that it is fair for a disabled person to have to use non warranty support and pay becaude they need assistance.

My 926 A10 right out of the box. No manual. Just a shortcut page. So, please tell me how to scan or copy (I know how to copy something), then save it to word or some other file so I can email it as an attachment. And how can I fax something? Your help would be greatly appreciated.

Next problem. Most of the time when I print a file. I have to shutdown then turn on my Inspiron 1501 before it prints. Have Visa Home Premium.

Thank you for your help.

Fr. Peter

John,

I am a army wife, just bought 2 laptop computers so my husband and I could see each other for the first time in 10 months. His laptop is already not working. I been tring to get the thing fixed now for 2 weeks. I have been hung up on at customer service among other things that would take me to long to write. I am now tring to change over the service warrenty to him in South Korea. I can not understand what the problem is. It took me 4 days to get someone to tell me I could do that and now it still is not done. I have never had so much trouble in my life. I have worked in retail before and if I had done some of the things that these people have done I would have been fired. My husband is serving our country and this is unexceptable. I have already sent you a email and I have gotten no reppnse. I have talked to 3 departments and still I have not gotten anything done. I have never bought from Dell before and I can tell you I will never again. If I can't get anything done in the next 2 days I am going to box my laptop up tell husband to box his up and the printer I also bought along with all the extra things I also boght and I want my money back. He can go to the PX and buy one and I would have been better off to buy mine at Wal-Mart. Please if you can help me! I really don't want to have to do this but I will. It took $100 to send his to him. But I will give all this stuff back with the expectations of getting my money back.

Sincerly,

Lisa Scott Thaxton

Here's a link to my trouble.

http://www.dellcommunity.com/supportforums/board/message?board.id=dim_other&message.id=369832&jump=true#M369832

i have a dell inspiron b130 that my husband orlando nunez bought for me about a year and a half ago.i think. i would like to know if my computer is still under warranty because where you plug the laptop in the back is damaged.when i plug the computer ,i have to move it around so that plug show up on the screen instead of the battery.whenever i move the laptop it goes to my battery and then it shuts off.i bought a new ower cord but that didn't fix the problem.if it's not under warranty where can i take it to be repair and how much?

It could be a little hole in the LCD. Which with all my tech knowledge I do not know how to fix. Also the pci rention bracket how do I fix that. I posted in forums and looked on support no help.

In other words Todd we don't care when your PC brakes only when you want to buy.

I wrote something for this blog that never gets answers you do really leave you customers out in the sewer.

I want to buy a Dell system-I really do. I want to find out if I can substitute a Viewsonic monitor for the specified Dell one. Simple you might think. Surely I should be able to e mail a question along these lines--but no--I have to phone dublin and then India. I have had a succession of people I simply cannot understand and seem quite disinterested. I think it is quite arrogant of dell to provide such a very poor service.

If anyone does know a dedicated E mail help line--please let me know!

I have worked in customer service call centers for over 18 years, including positions at leadership levels. My contacts with Dell are always the same. The power supply of my computer was damaged by hurricane Ike in Houston. I called Dell tech support. I made the first call at 9am and paid with my credit card. People continued to tell me they would call back. I called back and after seven calls to Dell at 5 pm that day, many hours after they processed my credit card pymt, I reached a tech support person, he told me that he was transferring me to a sale rep that could tell me how I could get the computer repaired. When he transferred me, the sales rep said he had to process my order and would call me back. He never did. Three days later I made eight calls to Dell trying to complete the service I was supposed to get to find out where to repair my computer. In the eight calls, six people trf me back to the automated system that I had called in on and two hung up on me. Dell pays people to not work and that is very strange. At every call center I have ever worked at csr's who trf customers back into the vru system so they won't have to work are fired when caught doing it with any regularity, like a couple of time. Csr's who hang up on customers rather than work are fired immeditelay. It's easy to catch both of these, I have never worked in a call center that didn't have reports that could be done to show when csr's hang up on someone or didn't show where calls are trf to. On the ninth call, I was trf to a supervisor who told me my money would not be refunded and that as far as not being told how I could get my computer fixed I could just go to Best Buy. I told her that we had just had a hurricane, many stores and most homes did not have electricity, and the roads were dangerous to drive. She made an ugly sound (meaning she didn’t care that the roads were filled with trees to drive around and live electric wires lying across and other hazards – not to mention – there is very little gas – you can’t waste gas – without electricity it can’t be pumped) - I asked if she knew what best buys were open, her answer, "I don't know, I'm in India." This is a supervisor who thought it was fine for a sales rep to handled sales by telling people he will call them back and not doing it. Most companies not only expect their employees to work but have quotas for their sales rep. And every call center I've ever worked in or heard of other than Dell has their reps put in orders with customers on the phone, not tell customers they will put in the order and call the customer back and the customer doesn’t even know what they're ordering nor have approved it. But then he never meant to call back. All of these employees are refusing to work day in and out on every call. The supervisor that I spoke with fully approves of that. Tech support csr trf calls right back to the tech support vru or they simply hang up or some say they will call back with no intention to do so. Dell pays them money, a pay check, to not work. It is so strange. No other company does that, that I know of. Why does Dell hate their  customers so much they pay people to do nothing but abuse their customers They do not require them to do anything else but that. I think for Dell to charge tech support trouble shooting fees and never deliver anything but trfs, hang up, and call backs that never occur is theft. The customers are paying for tech support services, we shouldn’t have to pay to be hung up on. I think this is actually illegal.  After three days one supervisor helped me get my computer fixed by telling me to go to Best Buy. That cost me 10 hours of my time making calls to Dell and 53.00 dollars on my Master Card. I think it’s theft.  Its definitely not customer service. Customer service reps that won’t talk to customers, tech support reps that won’t talk to customers, sales reps that won’t talk to customers, supervisors that answer legitimate customers concerns with “I don’t know, I’m in India.” No one else but Dell.  I think Dell would be better off giving these people weekly checks as charity rather than the farce that it’s’a pay check for not working. Why does dell do this, it's so strange. And can I get my $53.00 refunded?

I have been a loyal Dell Small Business customer for many years.  Last year, I purchased a Dell for one of my employees.  The hard drive has crashed twice in six months.  According to the onsite tech at the office,this computer is pure and simple a lemon.  I asked the Gold Tech support people to please replace this computer--I can ill afford the lost work time that a crashed computer takes from my business.  According to the gold tech people, my hard drive has to crash three times before I can get a replacement computer.  They tried to convince me that two hard drive crashes in six months is normal. If that's the case, Dell needs to get out of business.    If this is not resolved to my satisfaction, you have lost a customer.

Ann

I got a Dell E156FP Lcd monitor with a small dot thats clearly visible when monitor is turned off, also is clear in a full white screen like Ms paint or a blue screen desktop image.

It could be a scratch, stuck pixel is that visible when monitor is turned off. Or maybe a red pen stuck ink ?

how do I get rid of it. It's near the bottom left of screen just a few centimeters above the start button.

really small like this . but it looks red on white screen. Also is clear dot when monitor is turned off.

Dell would sell more computers if they came with spare hard drives. I have two Dells and I'm going to install my fourth. Whats wrong here? Your thoughts.

I have purchased 3 Dell laptops over the past 4 years. 2 as gifts (my brother in laws Pharmacy graduation and my sister in lays cytologist graduation). While I'm generaly please with the quality and performance of my purchases, my last purchase insulted and disrespected me so badly that I will never consider Dell products again.

My last purchase, 04/07/2007, was for a highly customized E1505 for my sister in law. After identifying my needs and working with a phone sales rep, the final customized laptop was quoted at 1264.00 +/- (I don't recall the exact change amount) after my qualifing Intel Corp employee discount. I placed the order with the rep and stated my payment intent using my Debt Card. The Dell rep quickly brought to my attention that if I'd be willing to apply for the Dell preffered members credit card that I could recieve a larger discount which would drop the price to 1211.08. I was very leary of this offer and expressed a clear concern about being able to pay the account off in full before any finace charges could acrew. The rep clearly stated, and I quote "No problem Mr. Buick, as soon as you recieve the laptop just call out accounts payable department and you'll be able to pay it off immediately". This seemed reasonable, and with his assurance I agreed to the Preffered Customer card. The rep also added that my purchase qualified me for a Dell 100.00 gift card which would off set some of the laptops cost. All in all I was happy, The Dell rep appeard to save me an extra 50.00 and I qualitifed for a 100.00 gift card... pretty cool I thought.

Roughly 10-15 business days later I recieved the laptop just as I had ordered. I immediately called Dell accounts payable to pay off the account, but was shocked to hear I couldn't pay the account off because the account hadn't been created yet. I was told this was normal and I shouldn't be allarmed, the account should be established within the next few weeks and I could call back then and pay it off before finace charges were applied. 2.5 weeks passed and I called Dell accoutns payable back. This time my account had been established and the charged amount of 1211.08 was present. HOWEVER, when I attempted to make payment the Dell rep stated the DELL DOES NOT ACCEPT DEBT CARDS as acceptable payment methods, only personal checks or cashier checks were accepted. The Dell rep appologized and advised that I cold attempt to mail a personal check in, however without the Dell prepaid payment envelope with the in house routing bar code it wouldn't be likely that the check could be recieved and correctly processed prior to the 1st statement, with finance charges, would be issued. The only other alternative would be to provide my checking account and bank routing information which would allow her to direct bill my account in full, however a 25.00 processing fee would be applied to the total. Ultimately it came down to pay 25.00 in processing fees or 22.00 dollars in finace charges. I wasn't happy about either but opted for the 22.00 PENALTY FOR TRUSTING DELL.

My last issue concerns the 100.00 gift card mentioned by the sales rep. Obviously I never recieved it. Yes, I've called and emailed Dell on mulitple occasions to resolve this issue, but nothing has worked. Dell says that there were no 100.00 gift cards (cash cupons) that were offered or eligable for my purchase at that time. At this point I know there's nothing I can do. Dell says they didn't have such a promotion and there's no record of the sales rep every making that statement. Wow, go figure. The short and sweet of it is that Dell, directly or indirectly, miss lead me on a 100.00 gift card and my ability to make full payment on my account. The net result is the overpayment and lose of 122.00 combined. Pretty lamed if you ask me.

As a result of my experience I have spoked to many people and searched the internet for simular experiences. It seems you don't have to look to hard to countless stories of Dell reps promising Gift Cards and never following through. The BBB and Texas Attorney Generals office are two places that illustrate this point very well. The presumption is that commision driven sales reps are making these promises to sweeten the pot and close deals. The shear volume of this specific complaint must mean Dell is very aware of the issue but is doing nothing to address, resolve and amend this breach in a good faith verbal agreement (Federal states that any agent authorized to deal on behalf of their employeer is bound by both written and verbal contract agreements.). The promise of a gift card is a contractural agreement. There's no quick fix to this issue, other then to stop buying Dell products untill the company can re-earn the trust of future and existing customers.

My closing statement is this... My E1705 (purchased for my wife in 2006) recently died, the monitor is shot, and so I once again entered the laptop market. I considered Acer, HP, Gateway and Toshiba before finally settleing on and purchasing a Sony Vaio FW series (T9400 Intel Core 2 Duo CPU, 400 G HD, 4G ram, 16:9 16.5" HD 1080P screen, Radion HD grafics card, Combo Blue Ray drive, extended life battery and Vista 64). Not only do I no longer consider Dell a viable option, I have literally taken my business else ware!

I used up my colored ink this weekend and proceded to order more online but because I had changed screen names since I last purchased ink,I could not order because my password was invalid. Since when do you have to provide a password to order ink? If I could afford it I would throw this Dell out the front door and go buy a new HP.That way I would have a few more choices about where I could purchase my ink.Then I finally resorted to calling the phone number on my manual,the repersentive was taking up my time by trying to sell me other products,when all I wonted(after trying online for an hour) was to complete an order for ink and get it on the way.So now it is my bedtime and I dont have the time to do other things I wonted to tonight.

See Linds this is called coporate management. Just get a refund and buy from a shop. hope you get that sorted out pronto. But with alot of Dell Techs in USA been getting the sack, bad business for a journalist ;).

I've had problems with my E1505 power adapter since day one.  The laptop doesn't recognize the adapter even though it's the one I bought with the computer, and thus the battery doesn't charge.  Tried a new battery - doesn't matter since the adapter isn't recognized.  Computer is under 2 years old - I can't afford to buy parts guessing at the issue.  Help!

Dell would sell more computers if they came with spare hard drives. I have two Dells and I'm going to install my fourth. Whats wrong here? Your thoughts.

I have two Dells (Dimension 4700)(Inspiron 5100) big mistake. So far I'm on my fourth hard drive. Your thoughts.

My older son bought my younger son a Dell XPS M1530 as a gift for getting in to University a couple of weeks ago. What was a wonderful gesture has become a Dell nightmare. The computer worked for less than 48 hours. After nearly an hour on the phone to Dell Tech Support in India, where the first 10 mins consisted of me yelling "I can't hear you" and then "I can't understand a word you are saying", the idiot on the phone told my son to get a screw driver to disassemble the computer., I grabbed the phone at that point,  and told him in no uncertain terms that we were absolutely not going to do anything so stupid and invalidate our warranty. He arranged for a technician to come to our home 5 days later. I told him to make sure the tech had a new laptop with him, as I was not prepared for it to be fixed when it was a couple of days old. Replace or refund.

The technician agreed immediately that it was an intermittant fault, which he had seen before, and that the laptop needed immediate replacement or refund. He called India to "escalate" the case and was told no manager was available but that they would call me that morning.I received no call. I called customer services that afternoon, and was passed around from tech line to reception 5 times, with me requesting a manager each time, and I never got to speak to one. The last man to take the call, Kumar, put the phone down on me. All I wanted at this stage, was a returns number.

I called the Dell service line the tech had given me, and after 2 attempts, got them to email a manager, who called me to "check that I was happy". WHAT????? I think not. She said a manager would call that evening, as I had an appointment to go to. They called when I was out 20 mins later. Useless. The promised evening call never materialised.

I emailed the customer service address and had no reply. I called India again yesterday, and finally spoke to a floor supervisor. He promised to call me by 6pm. No call. I called this morning, and there is no-one available to take my call. I have emailed customer services yet again. And I have posted all of this on my blog, and my friends are beginning to spread the word. Do not buy a Dell computer.

We have been Dell customers for over 10 years, and this is not the first time we have had problems. There is no way my son can go to University with a malfunctioning computer. My husband died in the middle of my son's A level studies here in the UK, and it has been a tough time for him. This computer meant a great deal. The look of resignation on his face is something I am not prepared to see.

My repeated requests to have my call transferred to someone with some authority have been ignored. My requests to speak to someone who speaks decent English? Ditto. Dell, you need to sort out your Customer services. At the moment they are a diabolical mess. And while my voice may be small, it is still global. I will use it well.

Yes the forums are a help. But for software and some hardware, but what about computers that need fixing where do you go for help in USA, UK, Europe. Tech support ???? what do they do for you.

Hi Diana,

You may want to repost your comment to our Dell Community Forums to see if you can get some answers to your questions.  We a lot of experienced and knowledgeable members in our community and they can give you suggestions on what could be causing your problems.

You can access the forums at:  http://www.dellcommunity.com/supportforums/?category.id=Tech_Talk

I hope this helps.

Hi. My Dell Inspiron 4150 is not under warranty.  I am seeking information on what might be the cause of the problems.  If you cannot help me, can you tell me who to call or email?

1) My Western Digital external hard drive --which I have had for a couple of years--no longer appears on my computer screen; I cannot save documents to it because I cannot find it.  . It had worked fine, but not now.  WD advised me to buy a booster USB cable, but that has not solved the problem.

2)  Sometimes when I turn on the computer,  it does not give me the home page. Instead it gives me a message to hit F1 or F.  F1 does not work. I do get F2.  I do not change anything on F2; I just go from page to page, then escape, then turn off the computer.  Usually when I turn it on the second time, I get the home page.

3) Sometimes when I am typing--here for instance or regular emails, I get vertical lines instead of letters.  I must wait for the computer to eliminate these lines and replace them with letters, which it does eventually.

3) Since these problems began, I purchased an HP Photosmart all-in-one printer.  Sometimes after I print something or scan something, the icon for the printer disappears from the computer screen. If i re-start the computer, the icon re-appears.

Westgern Digial has suggested that the problem I am having with the WD external Driver may instead be a problem with the computer drive. How do I confirm or correct this diagnosis?  How do I get repairs for my Dell laptop, which is not covered under warranty?  Is the "drive" hardware or software?

Thanks much for any help.

Forget buying a Dell. I have the vertical line problem on my Inspiron 9300. ell replaced the display and three months later it's broken again. Dell refuses to repair it as it is now out of warranty and they said they don't guarantee repairs unless you pay for them. Nice work Dell, you lost yet another long-time customer.

I hope a bunch of people read this comment before buying a Dell product. 3 years ago I purchased 2 laptop computers as Christmas gifts because they each came with a $100.00 rebate. Im sure you know what Im going to say next. I SENT EVERY PIECE OF PAPER I GOT IN MY SHIPMENTS in for my rebates. Dell kept jacking me around and telling i was missing this then missing that, until the deadline passed and they effectively did what they set out to do, which is RIP ME OFF completely. I sent everything I had THREE times. Needless to say, Dell will never get any more business from me, not that they care. Too bad- I just spent 1200.00 on a Mac Book, and my THREE children will be getting them too. Enjoy your 200.00 Dell, cuz future sales from this family couldve been approximately 5-10 thousand more as my kids get older. Apple thanks you, I am sure.

 hav Latitude D505... since last 8 months vertical lines are coming up on the screen and the no. has increased to 20 now. lines r of different colors.

recently i v strated to hav problems with pictures which r online.... they are completely blurred.

i v got the driver available at Dell site..... reinstalled it.

please help me out

service tag no. BKCFD1S

I can't figure out how to change the print size on my All-in-one Dell Photo A1O 926. When I print anything it is so small I can barely read it........

If anyone can help, I'd appreciate it!

Here is what I sent to Customer Advocate. I bought a Dell E1505/6400 in October 2006. About a year later after my warranty expired the thing started going crazy. This system has not been drop and only has scratches on the top from putting it in and out of laptop bags. Everything I have read says that the mainboard that has gone bad in my system. This would be fine and all if this were and isolated issue. Doing a little digging I have found many people who have had the same problem. Some more recent than I have. And Dell continues to sell this system. Who knows how many more people will be affected. This is obviously a big thing and I think something should be done about it. I bought this system for a little over $800 and I am expected to pay another $400 to fix it when Dell has known about the issue all along? It is all over the Dell forums and all over the Internet. I would just like a satisfactory answer as to why this is going on and what is being done about it. Sure would like to here something back.

See Elango that's what they call a bargin. You pay for something and you should get it or complain to hea office.

Hi All,

if any one is reading this blog before you make your order with DELL, please do not make your order. i had ordered and made the payment for my studio 15 laptop on July 30th am yet to receive it, the sales guys who took the order promised the laptop would be delivered to me within 7-10 days, i have not received the laptop. when i try to call them they hang up the call saying we will get back, they never get back, after that when i tried calling them they dont even answer the call.  no replies for all the mails i have sent the sales people. never knew Dell would treat customers like this. Dont even have a proper place to complain. i dont know where my laptop is and will i even get it.

Hi,

I have got a dell xps 1330 with geforce 8400M GS.

There is some flaw causiing GPU failiure and got to know dell had stopped producition of xps till recently.

What about people who have been given laptops with such problems.dell would be recalling such models and replacing them, i guess.

If you dont have an idea of what I am talking about, you may serch the string "xps 1330 flaw" in youtube.

I have unsubscribed from Dell mailings three different times for three different names, some of which weren't mine,  but the unwanted Dell drivel still comes.  How do I stop Dell from mailing its detritus to 4801 Wilmar Cir.  Blairsville, GA 30512?

It is nice to know there is a customer advocate - I purchased on 7/31 a 17" WUXGA LCP panel and the customer service rep, Katrina Mae Bulawan,  stated I had 3rd party at home service agreement.  She arranged for this ($119) for me only to find out from the 3rd party installer that they do not install LCP panels in laptop per their contract. 

The technical support people I spoke with said they only replace damaged parts and then only with the same part. They do not remove the original equipment and install upgraded equipment purchased through Dell.

Can you help me?

It would be good practice for Dell to inform their customer service reps what the 3rd party installer's contracts do not include.  He said they also do not install mother boards, processors, and several more items.  - What do they install/repair?

I was wrong,  it's all the same.

Can't wait to try and use my warranty.

To be fair, I have to say because of my blog, on July 21st, I was contacted by some very nice people at Dell who tell me the problem is corrected.

I have not recieved anything in the mail to prove that yet, but I feel I need to take them at their word, So thank you very much for the assistance with this matter, and the quick response,

It's really too bad it couldn't have been resolved the first time I called support, or at least been directed to some one who could help.

Thanks Once again.

Hi. How are you doing? I am using a brand new Dell Vostro 1400 from last two weeks and all of a sudden from yesteray evening a single pink vertical sharp line is appearing on my display (14.1" UltraSharp(TM) Widescreen WXGA+ (1440x900) 1, TFT Display with TrueLife(TM) ). It runs from top to down on the right side and it starts appearing from the time I switch on the power to the time I switch off.

Can you quickly help me to solve this issue please.

Thanks Much !!

- Sol.

I have a problem starting up my Dell Dimension 9100. When i go to start it as soon as it turns on all it says is R480 VGA DVI TVO XT BIOS BR10204. I am not able to get it to boot off of cd rom or hard drive. I cant even get into the bios or cmos. any sugestions?

I recently purchased a Dell laptop for my daughter.  It never did from the day we recieved it nor will it now connect to the wireless web in any way.  The only way it will connect to the internet at all is through a ethernet cord.  We have called Dell customer service, Tech Support and been transferred to every department possible.  The only thing we were told was that our wireless router was bad or non compatible.  Not true!  We purchased a new router the latest version and still nothing.  We have yelled, begged and everything else to get this issue resolved!  After around 10 exassperating phone calls we were offered a solution, HA!  that we pay 69.00 to fix it!  No way!  The last phone call I made, I was told that Dell Corporate Office would call me in 2 hours!  That call never came!  Can I quit paying on this useless laptop legally?  Or can I send it back to them?  What am I suppposed to do with a laptop that can only work hooked to a desktop?  Oh. I forgot to add that we did purchase the extended warranty on the hardware and we were told, that it didn't cover a problem with the wireless card! Are you kidding me!  I want them reported to anyone and everyone who will discredit their cheesey service!  I will never buy anything from Dell again and I will certainly discourage everyone I know to never deal with Dell!

Ok Here we go again...

I am writing this because I have an inspirion 1520. It is less than 1 year old and I've had to have the motherboard, Memory and ac adapter replaced already.

Dells tech support did a very poor job of handling this situation. They made a "Guarntee" to me that my issue would be fixed by :

A. Reseating the hard drive.

B. Getting new Memory, Motherboard and AC Adapter.

SO After dealing with BOTH A and B. I had a fixed machine. UNFORTUNATELY for me now I have an error that my Broadcom isnt working AND my Video display is all wonky.

After spending another 2 hours on chat support since it is the only way I can express myself with out sounding irratated and being told to calm down, the guy just got fed up and remoted into my machine - flashed my bios which didnt work. He then remoted in again and did some other wonky stuff not sure what but it didnt work either. he had me go into the BIOS Setup and disable the broadcom guess what... it worked!

It only took 2 weeks to fix something that shoulda taken 3 days at most with Delivery / installation.

Oh yeah, when they say they are sending you a part and they say 3 days, they mean 3 days AFTER the monday they put it in. Best to all on a monday so it's fixed by friday.

In February, 2008 I purchased a Dell Laptop XPS M1530.  I was so excited.  State of the art and a computer that would probably replace my Dell desktop which was starting to show its age.  The excitement didn't last long (over one month of course) as the DVD drive suddenly didn't work.  After hours on the phone with tech support, I had to reinstall Vista and all my software that I had previously installed.  Ok, one mistake fixed.  Let's go down the road now.  Not.  Another problem came up and again tech support wanted to reinstall Vista.  I wouldn't let them and finally fixed the problem myself.  More hours lost.  Then my internet connection wouldn't work.  After hours on the phone they determined that I had a connection from the cable to the computer but not from the computer to the internet.  I already knew that.  Nothing tech did would fix this problem.  I asked for a new computer but they wouldn't replace it for a software problem.  Again I was on the phone for hours and had to reinstall Vista along with all my software for the third time.  I knew that this was no software problem, but a problem with the computer's hardware that was causing various software to fail.  I thought I would baby the computer, but I didn't spend over $1700 for that.  I used the computer as I normally would which is mainly for accounting.  I knew the problem would show its ugly head.  It did.  Now the sound on my laptop isn't what it was, the sound buttons don't work, Norton (which you advised me to get) doesn't work, QuickBooks doesn't work.  How do I get a replacement for this dud?   Dell makes millions of computers and I understand some are bad.  What I don't understand is Dell not supporting their product.  Having to reinstall the operating system twice in four months to fix problems is not acceptable to me and hopefully not to you either.  It doesn't take a rocket scientist to figure out that there is some kind of a hardware problem with the computer that you can't identify.  Please replace this computer.  This is my third Dell.  Don't make it my last.

Jeff Bezos, CEO Amazon.com                                                               " We need to be afraid of our customers, because those are the folks who give us money.  I remind people every morning we should wake up afraid and use the terror as a motivator.  The customers are the folks that at the end of the day are really in control....Customers have a bigger voice online.  If we make a customer unhappy, they can tell thousands of people.  With that kind of megaphone in the hands of every individual customer, you had better be a customer-centric company."

What is Dell's position?  From where I stand, they don't give a hoot.

On 6/27/08, I pruchased a new Dell XPS 420 computer, --No problem with the computer, in fact I love it, even being stuck with Vista.

The problem is this (may not seem important to most), when I got the computer, my last name was spelled wrong on ALL  the paperwork. I have talked to Tech support (4 times)who assure me it not important that Dell will honor my 4 year warranty and everything that came with it, and that Dell's data base can't be changed.--I have a little experience with data bases and they can be changed.  When I ask to talk to someone higher up, I get a run around, when I ask for contact information for the home office of Dell-I'm told they do not have that information.

First:That a bit arrogant on Dell's part that they are so perfect that they have no need for the ability to make changes, or is it because it might be an inconvinence someone.

Second: It's rude and inconsiderate to mis-spell a customers name and then to have Tech support tell you to just go by the incorrect name when dealing with Dell--what kind of answer is that?

I'm sure if the data base error was with the billing and I paid less then I intended to, an armed SWAT team would be at my door demanding the computer or your money, maybe both plus expenses incurred

Finally:  If being told by tech support "don't worry about it, your covered" is suppose to make the average consumer today feel all warm and fuzzy after spending apporx. $1700 for their new computer --  Well-- "IT DOESN'T!"

I have been a long time Dell customer, this is my 4th home Dell computer(the last 3 still using), I also have involvement with IT in my job, I spec. computers and have only beern ordering Dells for the past six years, but right now I am a very frustrated and angry customer. This problem has never come before, and funny that it came with one of the more expensive computers I bought.

This is a silly but important problem to me, and I have read of others having the same problem.  It's silly of Dell not to make this right, or is this the a new style service and support Dell now offers with their computers.  Nobody wants to hear "our data base can't be changed"---FIX THE PROBLEM.-----or should I contact my card company, explain the problem & cancel the sale, packup the computer in the original box(which I've kept)send back to Dell and contact the State Attorney General? 

Let me say this one more time  "yes I'm Angry," and this whole issue is stupid and shouldn't be happening.

IS ANYBODY OUT THERE?

When booting up my dell server (dell power edge 2900), I recieved the following message "strike F1 to retry boot F12 for set up utility". can any one resolve this problem i have importent data in this server thank you

Hmmmmmmm.... Still no response. (Please see post on June 23, 2008).

What do you think we should do next?

Dell has our systems (fully returned and received in May).

Dell has our money (with several promises in email and over the phone to return our money to us).

I have blogged here.  I have contacted customer_advocate@dell.com twice (no response).  We have gone through the Dell website and through Customer "Care".   When they answer the phone, they now look through the notes - say "oh, I will get you to a supervisor" and then hang up on us in the transfer.

Hmmmmmm.... what should we do next?

I promise to keep you all posted.

Michelle 

Ted,

Most times, if the hard drive is stable, you can take it to a place, like Best Buy and they can actually retrieve the data for you and put it on a CD.

Cost depends on the size, but when I did it, I believe it was $100 for under 5 GB of information.

Hope this helps!

I have an old Dell and my wife has kept in good shape, She has millions of documents on it, or in it? I found that out the other day when I had a slow and unstable problem. I was trying to retrieve deleted emails and missing files pertaining to my wife who has passed away, they are very important. I found just about 705674 documents scanned? took almost six hours accourding to the software, but it is a free download and some of the files come back cannot preview, it says the file is in excellent shape though? I need to get into my computer to search for these missing emails and files myself? how do I get in?  with out having to purchase software I cannot afford? I am sure that  deleting is a hoax, and that the info is some where. I have seen it on news programs and read in magazines on and of the internet.  I just need the info on how to do it. I am not looking to hack into someone's comp.  I looking to I guess hack into my computer. otherwise it is floating around in cyber space and I have to find away to capture it? If you can help GREAT!!!!!!!!!

Ted IV

Scott - get the warranty.  And, if you happen to get ahold of someone based in the US (tech person)... hang on to his number and extension for dear life.

Wow, Ryan - I'm having the EXACT same problems, and more that you are.  I've been dealing with this since I got the laptop in December - each time I talk to Tech Support, they swear they have the solution, but they don't.  This last guy I talked to in the escalation team had the audacity to tell me to "trust him because he know's more than I do about technical issues".  Uh, ok.  So, he told me he was dispatching someone to come out and replace my hard drive and memory.  I told him to make sure he sends me the right size - well, not only did they not ship the hard drive, but they sent a motherboard, and a fraction of the required memory.  The guy that was supposed to come out told me to expect a call by 9am this morning, and guess what?  No call.

I manage a nationally syndicated radio host, so its not like I'm just messing around with my computer for kicks - I needs this for my work.

They don't care.

Oh, and emails to the customer advocate have proven fruitless.  I had to spend close to a grand on this computer to get it up to what I needed it to be (it was a warranty replacement) so I'm sitting on a $2300 1720 piece that won't work right.

my inspiron 1720 has randomly rebooted and blue screened with a hardware failure: contact hardware manufacturer since I got it.  Three reformats later and still the same thing.  My coworker has the same machine with the same software and no problems.

I call dell, and get put on hold for 45 minutes.  i gave up and hung up the phone. 

I'm a PC support guy and I could never buy a dell if this is the support I would receive for my purchases.

Ryan Morris

I am having the same problem as Gabe described above.  Exactly how am I supposed to flash the BIOS to fix a battery problem when the BIOS program won't run because it "doesn't recognize the battery"?

I have 2 different batteries and can't get either of them to charge.  If my AC adapter wiggles even a little bit my laptop turns off because it thinks I have no battery.  This is causing HD corruption and major frustration.  I cannnot move from one location to another without shutting down before I move and restartingwhen I get there.  I'm not feeling very mobile at all.

Any help would be appreciated!

I've ordered hundreds of Dell products over the past 10 years for:

• Personal Use
• Company (my company) use
• Companies I was running
• Family & Friends

I've never had Dell fail to deliver until now. I ordered a laptop on 6/13 with a ship date of 7/1. Dell unilaterally stated that they would not ship until 8/8. I've cancelled my order and will start ordering from HP.

Thanks for the memories. I used to really like your stuff.

Wow.  A lot of angry Dell customers here....and rightly so.  I just bumped into this board because I just ordered a new Dell and was reconsidering the purchase of the 2-year warranty.  I never buy them (except for xbox-360, which always pays off), but for some reason I thought my luck might be running out with Dell.  The reasons:

I chose and purchased my parents' first and second Desktop from Dell.  Never had a problem. They are using the newest, and their several-year-old Dimension 4100 has been in my family room for 2 years....without problems.

My Dimension 8200, bought 5+years ago, has run and is running great.  The only problem was a blue screen issue  a couple of years ago.  I checked all of the hardware connections myself, then took it to a shop to have the CPU reseated properly. Fixed.  The result of moving it around a lot.

I chose and purchased my brother's 2 Dells, my sister's 2 Dells.  All still run with --zero-- problems.  None.  The only things I troubleshoot for them are operator error issues.

So I guess what I am saying is that my experience with the machines has been excellent.

What I learned here is that if I actually have a problem, I might be in for a hell of a ride with Dell Customer Service. 

So, have I gambled enough by not buying the warranty?  Or should I skip the extended and hope for the best to continue?

Cheers.

Scott

Unhappy with Dell systems.
Well the new ones anyway. I got a Dell Inspirion 1520 for xmas 07. Guess what it hasnt even been a YEAR and I've got some major malfunctions with it. I use the Tech Support chat feature and they were NO HELP. They told me to Re-Seat the Hard Drive and they GUARANTEED this would resolve one of my issues.... well it didnt do anything but cause me to have a 3 hour long phone call and for dell to GUARANTEE me something else only to have them recind what they stated in the phone call.  

Problem 1.

My laptop out of the blue told me I didnt have a hard drive on about 4 different occasions. Problem with that is A. There is one and B. I was working on my computer when the error came up. A reboot cleared the error but it came back.

Problem 2.

Your Display Adapter have stopped responding.... This happens every time I try to run ANYTHING that's Graphicly orientated (games and what not). While playing games my monitor goes Black and the entire thing freezes for about 3 mins. I have tried up update the Nvidia drivers at the Nvidia website but guess what... they claim the model of Card I have never existed.... yet i got it out of dell.....When I talked to Tech Support on the phone and through chat Neither one of the reps would even ACKNOWLEDGE THIS!!!

Problem 3.

Laptop Will not Boot at ALL. I get 1 light and that is on the right side where the Power, Hard Drive, Wifi Bluetooth icons are. The only one to light up is the power one. The Tech I spoke to on the phone said that I should reseat the harddrive. I Told him that I did that this morning after the chat from last night. I told him we've tried to rule out the AC Adapter and the Batter by using just battery power or just AC Adapter power. I hit the FN key and held the power button down like the rep said to but it still wouldnt boot. After being on MUTE for like an hour and a half total time I really got angry. I told the guy it was rude since I knew he was either talking about me or having a conversation with his co-workers about whatever. He even INSULTED the USA! He said " You do realize you have a Holiday Independance Day over there right? " OMG how stupid can you be! I explained to him that Not all people get the day off * unfortunately I have to work on almost all holidays and I need this laptop to do my JOB!.

He GUARANTEED me 2 business days till he would ship me new parts, 1 AC adapter, A new Motherboard, and new memory...... then he tried telling me that it wouldnt get to me with a tech until THURSDAY. I told him this was unacceptable and we ended up having a massive clash since he "claimed he couldnt" get me the Tuesday delivery date like He GUARANTEED me. After a total of 3 HOURS ON THE PHONE after I had just worked a 12 HOUR SHIFT I was hungry and tired and quite irratable I know I wasnt the most pleasant but he didnt help matters much. After the conversations we had exchanged he actually asked to put me on hold *GASP* actual manners?!

He said they would get me a tech Tuesday but I HIGHLY Doubt that I will get a tech or my parts.

In my house we have 3 Dell Laptops and 4 Dell Desktops *we are a combined family* and out of all of them only 2 of them EVER had issues this current one and our 1 desktop - Dell came to our house with a tech and replaced a Hard drive on a desktop under warrenty It was SWEET they were in and out in under half an hour.... I just spoke with a guy at work while typing this and he said that I might want to try formatting the MBR... Not sure how to do that and I'm sure Dell wont be of any help GOOGLE here I come.

If you are a Real Dell Rep and you see my case PLEASE help me as I really want my Comp working to it's peak performance I have Vista Premium Edition. I got the best Specs at the time I bought this laptop and lemme tell ya what it wasnt cheap, now that it's paid for though and they have their money is when they dont really want to support anything....

Thanks for letting me rant sorry it was so long.. I'll update if/when I can find out if my MBR is blown.

I have an E1505 with Vista Home Premium and the intel 945GM Express video card. I have also had the Battery problem previosly mentioned (http://direct2dell.com/one2one/archive/2006/11/19/3648.aspx#55961), and in addition to that I cannot get video output to function properly. At first the S-video was functioning when used with part 044ctv, but later nothing was working, all I was able to get was black and white. I checked all video and BIOS Drivers, but no newer versions were available from Dell, I tried this with multiple different TVs, changing settings trying every combination I could think of and rebootingafter every significant change, but I couldnt get it to work. I cannot afford to buy some 40$ part (more in the case of the battery) to fix a problem that shouldnt be happening in the first place. Thank you in advance for your assistance.