Direct2Dell

Phew! after reading all of the prior posts I.m not sure what to make of it all.

Over the last ten years I have always purchased Dell equipment. I have only ever had two problems the first an exploding Server was fixed next day under my repair contract. (2001) The second a smoking  inspiron power pack, under warrenty a replacement was sent within three days. (2009)  Being non technical I find all of my problems are not with the quality of the equipment but the software and all down to my own ignorance. One one occation I contacted the Dell Forum with a query and was answered with a solution within 24 hours. So Thank you Dell you do get it right most of the time.

And now to my next issue can someone help me I have a latitude C840 that has worked fine for 9 years. On starting up I get a warning before the laptop freezes.

STOP: C000026C Unable to load device driver systemroot \ system32 \Drivers \  ptserial.sysdevice driver could not be loaded Error status 0XC000012f 

Can anyone tell me how to fix this please ( I run Windows 2000)

Am in kenya.. This blog will realy help me solve alot of problems with my DELL AXIM X51v. Since i bought my dell axim, i have used alot of passwords and now i have forgotten the last four digits that i used..! Which software am i supposed to use in unlocking it.? And where can i buy it while using E-bay because i live in kenya...! I will appreciate if you sent me suggestions of how to deal with my DELL AXIMS X51v problems because my AXIM is not working at tha moment.. Thanx for listening to me..

John Khisa. H

To Martin Spencer (Feb 16 2008).  I understand what you are saying re customer services I have had same problem for last 3 days, hate to think what my phone bill will be.  At the end they told me to purchase a new monitor.

I'm having trouble with monitor, on/off switch won't work customer services said reboot but didn't work now they say it is broken and I need a new monitor.  I have only had this one 21 months.

After having my Dell Optiplex Gx270 unpluged for a day when I plugged it up again and pressed the start button it only flashed amber and would not start...  Finally after unplugging it and pressing the start button several times I saw a little pin button next to the start button and pressed it and then the start button and it started???

What happened?

Dimension E310 powers on, fan starts, and diagnostics lights 3 and 4 stay on--no monitor activity; changed memory cards and upgraded to Dell 1GB each.  Still, powers on and lights 3 and 4 stay on.  The monitor will not display and stays in standby mode and it will not boot into Windows XP.

my dell AIO Printer 926 has german language. How do I   change  the language  to English?

Ryan,

The best place to get an answer to your question is the Dell Community Forum.

 Below is the Network/Internet/Wireless board.

http://www.dellcommunity.com/supportforums/board?board.id=netwkint

 Joanne

can i put any wireless internet card in my dimension 3100

 Disregard my last post. I have paid off the account. We are done now.

I like Dell products, even this ancient Dimension C521 I'm "renovating."
 

Sincerely,

John Bumgarner 

Hi! I'm a tech coordinator for a school. I'm trying to figure out why the sound is not working on an older Dell computer that runs windows 98.

I've checked all the usual sound issues to no avail....

Is there a way I can check the sound card to see if it is bad???

Thanks,

Nicole

I was just wondering how much memory can be used ont he C840 laptop.  Also does it matter what speed the memory chips are?

I am writing to request that you do something to improve your customer support.

Two weeks ago I purchased an XPS 720 will all options together with one of the latest 3008 monitors. After a couple of days the monitor died.

I have spent hours and hours on hold with technical support, being passed from one person to another and getting nowhere. Eventually someone called Jessie promised me that a replacement would be delivered two days later (as per the terms of the warrantee). Of course nothing happened and I was forced to go through the hell of hours on hold until I could get through to someone who would acknowledge the problem.

So here I am a week later with a brand new machine sitting dead on my desk because the monitor failed.

Is there any way someone in your company could take an interest in my plight and help me out without expecting me to spend hours on hold or talking to people whose knowledge of English is sketchy at best?

Help!!

Hi I have a 2407 and I slid it down to it's lowest position and now it is stuck. Is there an easy way to get it to slide upward again?  Thanks in advance.

-Aaron

 

This note is a second try - the first went off before I completed it...

I just returned a Dell monitor after four days of use.  It was a 30" widescreen flat panel, model 3008 WFP, that cost about $2000.  I had very high expectations for the monitor, but I was disappointed.  I used the monitor for about 10 hours for editing digital photos in Photoshop.

In many respects, the monitor is great.  The color and contrast is beautiful.  The large size is great.  The stand works very nicely. 

I had two major areas of concern.  The first is that the monitor has subtle, vertical banding in brightness across the screen - as if I was looking at an image presented on a curtain instead of a flat surface.  This effect is strong enough to be a distraction in about 10% of the pictures I was working on - most often on images with light, even skies.

The second concern is more critical.  The screen had a non-uniform, "sparkly" appearance that varies with head movement and is different as seen from the left and right eyes.  My explanation for this is that the protective screen in front of the actual LCD has too coarse a texture such that the texture acts as miniature magnifying glasses.  The scale and spacing of these interact with the LCD pixel spacing in such a way that you see a mottled surface instead of a smooth, uniform one, and this mottling changes with head movement and from eye to eye.  This makes it hard to judge and enjoy high quality digital images.

I have a Dell M90 laptop at work.  Its monitor is very smooth and even.  I have a Dell 24' LCD monitor at work of recent vintage and it is smooth and even.  Based on this, I figured the top-of-the-line Dell monitor would be fantastic.  But it is not.

Not to be nasty, but this monitor makes me wonder if anybody from engineering actually looked as this screen before approving it for sale as a Dell product. 

I made a couple photos of the screen that show these effects.  Please (Dell) let me know if you would like to see them.

Thanks for the opportunity to provide feedback to engineering. 

PS:  On the Dell website, the "specifications" tab for this monitor is not working. 

Hello I just need to download drivers and applications about the AXIM X30 for one of my customer. Would you please tell me where can I found them? I make a research yesterday but I can not find any drivers for it.

Thank you,Jean.

I do not know how these blogs work. I see lots of them but hard to follow what is going on.

I do have a question and would appreciate somebody's opinion. I have a Dell Dimension 3000 and would like to upgrade the power supply. I was told by a Dell support that it was not possible. Any way around it?

Look at what is happening to DELL shares. There is a reason why DELL is not doing well....but the worse part is that DELL does not listen when you tell them what is the problem...bad service=fewer sales ; i think the share price is going to 9.40.

rr

I am very satified with the lady that helped me troubleshoot my computer problem.  Please look her up and give her a raise!

A VERY SATISFIED CUSTOMER!

I was given this site, told that it was read by Mr. Dell although he never answered anything, and that this was the appropriate place to post my comments. This is the first space I've been able to locate on this site that HAS anywhere to post a comment...so here goes: I know NOTHING about computers...listened to a lot of opinions/advice....and walked into a Dell station and ordered everything the salesperson offered/recommended...things I've never used/don't even know what they are....extended warranties....special support contracts(which guaranteed I'd wait no longer than 5 minutes for help)....service contracts that still have YEARS to go on them...and I wouldn't give you two cents for ANY of it. Your first problem in getting support if something goes wrong/you have a question...is finding someone who speaks the same language as yourself. I would imagine the Dell customers in India, South America, Jamaica, the Eastern Bloc are quite content with customer support...but as hard as these poor souls are trying, I cannot understand them....so I get nothing....except frustrated and angry. My understanding, verified by a an employee in the Dell Corporate Office, is that all the English-as-first-language employees are assigned to the American BUSINESS customers (I'd heard some time ago about their threats to withdraw their business from Dell because they couldn't understand the support team and had asked for one of THEM to speak to). I suppose Dell saw the business sector as being more important than the individual/home user...they just failed to understand that all of us individuals make up a great BIG pile of customers...and that WE are important, too. It took me TWO WEEKS (with my Special Customer Support contract) of trying to understand what was being said to me over the phone before I got frustrated enough to print out maps of every place in the phone book that had the Dell name attached to it(this is AFTER dialing every single number and getting NO ANSWER AT ANY OF THEM) and driving into Round Rock, Texas to the Corporate Headquarters to get an appointment made for a technician to come to my home. THAT got a quick response...but, after the motherboard was replaced, I discovered that I had no SOUND....and, after being informed by Dell that the system I bought from the Dell store contained 3rd party equipment that had nothing to do with them....and then calling that 3rd party....I was told that Dell had sold me an extended warranty on 3rd party equipment that WAS ALREADY SO OLD it couldn't BE under the warranty I was sold. Now...what exactly do you think my already low opinion of Dell did upon hearing THAT piece of news??? At this point, all I can do is use every resource available to keep anyone else from making the same mistake I did....and that I intend to do....in spades. The children's centers, new hospitals, etc with the Dell name on them that are up/going up in Austin, Texas seem like a splendid thing for someone to have done....until you come to the realization, like I did today, that all that money got made the WRONG WAY. And....Mr. Dell...if you really DO read this....please study the work of Edwards Deming while you are re-structuring your company and trying to save it from going down the drain it is currently circling...especially his 14 Points and an account of his Red Bead demonstration....it might be the only chance you have left. Deming was the man who put Japan back on it's feet after WWII and made it the undefeatable and innovative business leader it still is today(and probably always will be). Nobody in American wanted to listen to him at the time....because what he had to say was too hard for them to accept(that the fault lies with management and the system rather than the employees/training)....and by the time the first American company (Ford) DID begin to listen, they had already been long left behind in the dirt. When I got out of my car in Round Rock and approached 4 Dell employees who were walking towards the same building to ask if I was in the right place and said "I wonder if you could help me?" and the first response I got was "Are you looking for an Apple?", I recall thinking how strange a response that was to get from a Dell employee in a Dell parking lot....but, now....heck....knowing what they know working there....they probably all OWN Apples!!!!

Hello again. I just wanted to provide an ending (??) to the saga above. A nice fellow did call today, spurred on by Lionel's response to my notes above, and while he was likely based in India, he was knowledgeable and spoke great english, plus he tried hard to listen.

Bottom line though, is he is from technical support and he had no authority to do anything except have me sit though a 30 minute session with him reviewing the file... at which time he told me he could sell me a refurbished motherboard! I had opportunity to explain to him that we had been through all this, from the depths of the Dell forums to Richard@dell through Lionel@direct2dell and onwards and upwards... and that we (Dell and ourselves) had dropped the matter as a point of discussion between us, untill they contacted us again in early July.

The poor fellow had to consult his manager on what to do next and he came back with a line I consider a classic... "We will make a note on the file that Dell will not contact you unless they have a solution to your problem."

I had to laugh, what else could I do... if Shakespeare were alive he would have a field day with this story.

Thanks anyway Lionel, I didn't have hopes to dash so no harm done. 

I have bought my first and last Dell printer due to when you need supplies for the printer Dell uses the worst package carrier service DHL. Let me give you an example, I ordered toner for the printer from Ohio. It was put on ground shipment from Ohio to California and then into Dallas, Texas. Very efficient! Wait there's more. When you call customer service to deal with problems in the United States, your call goes to INDIA!!!! First I know no one from India that is named Steve, Paul or Joe. I'm sure they are of U.S. decent by the accent. Never did I get a problem solved through customer service. Thank you Dell for absolutely nothing! Dell takes your money and then turns you over to the SACRED COW bunch.          

Hi Lionel: Yes I too thought the issue was dead vis a vie Dell and my daughter's problem... and hence my latest contacts on this forum (above). All is not lost...I am learning to blog as a result.

To my knowledge the latest contact was initiated by Dell as an "unresolved issue" (probably from the Canadian branch of Dell ??) and it was a tech trying to set up an appointment to troubleshoot the 9100 with her over the phone. Because the computer was at my apartment awaiting either a mob from ebay or a rebuild from scratch, and I was in New Zealand, she played a bit of phone tag with the tech to set up a time when she could be at my apartment, then he disappeared with a message he would contact her. End of story as we know it.

I am now back in Canada and in a better position to fix the problem, and of course I still have my daughter's consent to be speaking and acting on her behalf in this matter.

I appreciate any clarity you might be able to shed, we would still love to have a solution that gets my daughter back online (with something other than our own 1501 which we have been lending her all this time!).

Well, here we go again, I try to communicate with Dell via this site to see if I can make sense of what is going on. Real people may be listening but they are not responding... DELL made the contact, DELL did not follow up and DELL is now not responding... WHY would you contact us, make an appointment and then not follow through? I am absolutely flabbergasted! This whole thing makes a mockery of your claims to be sorting out customer service. What is it that makes it impossible for you to reply to my last post? What makes it so difficult for your staff to follow up on a service call? Why would you contact us if not to find a solution to our problem? We are still waiting to hear from "real people"...  

I've been a Dell customer for over 10 years now both personally and with Dell Servers in our Data Center. I have watched  with dismay, the level of service that set Dell apart from others, wane to an intolerable level.

What kept me a loyal Dell customer all of these years is gone and it's a shame. I guess in an effort to cut costs, you contracted your technical and customer support out to foreign entities. I used to rely heavily on your server support and now, I'm amazed if the person on the other end can speak English.

I read from time to time how Dell is losing it's ground in the PC market and is trying to figure out how to regain it's momentum. It's not Rocket Science Dell, get back to what you did best. Offer simply the best support out there as you have in the past.    

Hello Lionel: I am hoping you might spur your Customer Service people to shine some light on my ongoing saga... after dell cut communication with me and refused to deal with my daughters ailing Inspiron 9100, we looked for other solutions to the problem. (see my numerous notes on this blog).

To our surprise, Dell initiated a contact on July 9th and a service technician made an appointment to meet with my daughter and see what he could do to fix the problem. As she is very busy working and studying for a commercial pilot's license, a meeting was difficult, but finally set. Sadly, the tech failed to make it to the appointment and although he promised to contact her via email to arrange another date, he has never called back!

So, can you tell me why Dell initiated the contact and what they hope to achieve by doing so? Last I knew of our relationship with Dell was they refused to discuss the matter any further... now they want to send a tech around, but he doesn't show up? Very odd, yes? 

Please note, we did not ask for this service nor expect it and so we are very puzzled as to why it is happening and what the point is? Obviously we would love to have it fixed but equally obvious is the fact that we are not interested in being put through another round of dell's customer service shenanigans.

Any explanation you might provide as to why this is happening and what the point is would be appreciated.  

regards, duff sigurdson

Thank you Lionel, I appreciate the response believe me! And I am sorry if I seem confused here, but to my knowledge I have not been contacted by anyone from dell via or as a result of this blog. The one contact I had with the Executive Escalation Team (mentioned in my last post) came about as a result of a complaint to an organization that oversees business practices. There was no mention in his reply to them about you, this blog or my comments herein.

Beyond that one footnote inviting my daughter to email him, to which we have never received a response, I have not had any communication from Dell for quite some time. I, of course am acting with her permission in this matter and am on record with Dell to speak for her.

In any case, this is one difficult case among many, and with the help of the blog here we can hopefully sort out the mess. I expect that as it becomes easier to communicate effectively WITH Dell, problems such as mine will lessen and make your job much easier and much more pleasant!

I won't be upset if you don't publish this on the blog as I realize I might have broken the terms of use by referring to the outside organization above, but I wanted you to know that the contact came from elsewhere and was not initiated by Dell.

Real people are here and they are listening but I am guessing they are cherry picking what they will respond to. I have been posting what I believe to be reasonable, helpful posts, intended to initiate a conversation with people who have claimed they are here to help me.

So far (one month in) I have heard NOTHING from Dell on this blog or from the forums... just silence. How can we, as consumer and seller, have a dialogue to try to solve my problem if it is a one way street?

I might as well be talking to myself for all the help or guidance I have gotten from Dell on this issue. I have been stonewalled, lied to, had posts removed because I mentioned organizations and options for resolving problems that Dell finds objectionable and now finally, I am just being ignored... A member of the Executive Escalation Team told me to write him an email because he "wanted everything in writing" so I did.... you guessed it, never heard from him since... seems it is "business as usual" at Dell.

Does anyone at Dell have the integrity to try and do the right thing or is this just a colossal waste of time and energy? I would challenge ANY executive at Dell to contact me (call collect if you like) and discuss this with me person to person. I am a reasonable, fair person and I expect a reasonable and fair TWO WAY conversation when I contact Dell for help.

When a DELL  technician came to replace the RAM on my XPS600 he noticed that one of the RAM stick was from a different manufacturer (3 Sticks from Samsung and one from a company named  NANYA).

Today i opended the box to see if anything 'obvious' would stand out as a possible cause of this PC demise.

I ran 'BARTPE' boot disk and manage to run Dell diagnostics and the error messages all relate to RAM and also to CMOS battery failed...does it make any sense that a pc 18 months old would have a failed CMOS battery?

I noticed that this RAM stick from NANYA was in the 3rd slot and that when the PC failed with a blue screen the error messages were about DIMM 3..Does anyone out there know if these RAM sticks can 'conflict' with one another or cause such a failure?   Dell sent those 4 sticks to a technician here in Montreal and when he installed them he noted that one was of a different make ,could this be the cause of the failure..any help would be appreciated thank you!

Raymond

Dell must provide full flexibility to the customers for choosing & customizing their notebooks.
Like for instance, the Inspiron series offered by dell has no option for choosing a webcam and a t.v tuner card.

This leaves the customer with lesser option and the customer is bound to see other companies for his/her requirements.

Lionel,

((((J.J. said:

Lionel,

On 4/12 I forwarded the e-mail to you per your directions. I have not heard back anything from anyone. Did you receive my e-mail? Have you forwarded it?

Thanks.

- Chuck

You said in your post on March 14th that you were going to work on answering the unanswered questions out there.  The links that I provided you to my posts that have gone unanswered are still unanswered.

Hmm...I'm beginning to wonder if this Direct2Dell is more like Marketing4Dell. 

 I know I'm not the only one that is not getting answers.  Raymond doesn't appear to be getting answers either.  If you are too overwhelmed to answer the post you would think Dell would get you some help...that is if Dell is really starting to make a big customer service effort.  The worst thing Dell could do is create something like Direct2Dell as a customer server avenue for customers, and then ignore the customers when they post questions.

Greetings;

I am a former Dell technician from the Dell On Call department. Expect to see a few posts from me in the next several days regarding my own experiences with Dell. I just wanted to write a post after reading Raymond's post on March  27 (I'm reading the website from the bottom up, as the top portion of the website just seems to be a lot of praise that this website exists. You might want to reverse the site so the latests posts display first)

Raymond,

Just to let you know even though you are outside of your warranty period Dell HAS to honor your computer as being under warranty as this was an issue that was identified & recorded in Dell's database prior to the expiration of your warranty. With that being said - they have to help you until your case is resolved. Even if your case # is marked as Closed  

In response to

Ms Koye Goodrow
October 20, 2006 12:47 AM 

Her statement:

I contacted Dell Customer Service (India, I believe) and had to speak to 3 different "techs" (?) to ask why the drive was partitioned and could it be un-partitioned  I was told by all 3 (curtly!) that it was impossible to change it and that I had ordered a partitioned drive using the 30gb for back-up. (Not to my knowledge).  I have an 80gb external hard drive that I use for back-ups.

Just to make everyone aware the NTFS partition is the the partition that all your data is being saved on, the smallest of the partitions is the 'tools' partition (I believe this is accessed via F11 or F12) and the 3rd partition is your image restore partition (On all computers from October 2004 - January 2007) to access the Image restore partition you hold down control and press F11 or F12, can't remember which) by doing this, once you click restore it will take your computer back to the first day that you bought it.

I'm sure you will hear from me again. 

Raymond, after reading your posts, I just have 1 question for you. Since you bought a $3100.00 computer, why did you settle for the cheap warranty?

 Seems like this is a case of (You get what you paid for).

Lionel did you receive my last message to post? i dont see it here yet.

Raymond

This may be a redundant message as i wrote one a little while ago but there was a glitch and i am not sure it was sent..so here i do it again.

Lionel someone did contact me via email this afternoon. Thanks.

I will return here later and let you know how my issues are dealt with.

Raymond

Chuck,

For what it is worth;

I did get feed back here at the forum twice from Lionel but it has so far been only lip service...Lionel sounds like he means to help based on his typical response to the above posts...but it has produced nothing here in my case so far and if it ever does i will mention it here and give Lionel due credit to facilitate this. It is not easy to know how effective this blog really is unless people using it post the result of their inquiries. This may sound cynical but it is possible that this blog is not really intended for anything more then polite responses to people who have not been served to their satisfaction, after all providing a forum for costumers to express the frustration they feel from either having gotten faulty products or inadequate technical support would be the politically correct thing to do...however is this forum intended to 'help' solve problems? i am starting to doubt it now that i have been told twice by Lionel that someone would get back to me to discuss how to proceed with my particular issues....So given that i see no evidence of anyone having found 'real' help here i would like to simply ask this;

LIONEL are you hired to give real help or just polite answers?

I understand that if you were hired to give lip service only that in fact you would have no power to do anything more then that and of course it would likely be part of your job to not reveal this presumed fact.

IF you cannot give me any help can you at least; based on my original post above, let me know who i should call to get what i paid for?

Raymond

Dear Dell Representatives or Customers,

Can anyone please tell me how to contact someone at Dell regarding a sales experience? I've tried phone & e-mail, receiving no response, then found this forum and tried the Customer Advocate address, but have received no response after 10 days. I tried posting here last week but have not seen my post show up and have not heard back from anyone, although I've provided my e-mail address.

 Any help is appreciated. Thanks.

Chuck

Lionel, still no word from DELL Canada....I really need a replacement  fast; i need it for my work,,,is there no way to just make this happen fast...i mean at this stage when Dell support aleready did everything they could to fix this pc i see only replacing it, as a solution...it won't even boot up since the last blue screen. I can hardly beleive that this is still going on....Help

raymond

Lionel, are you making this happen? i have not heard from Dell Canada yet.

Raymond

Re-sending Email ...Not sure i had given the right one...just in case .

Raymond

Lionel thanks for responding.

Raymond

I purchased a XPS600 Dell in Oct2005 (Approx18months ago).Paid 3100CD$

This pc never worked properly causing blue screens regularly (the type with error messages 00000000X1 etc etc)

I opted to take a one year warranty with this PC thinking that if it were to have 'issues' that they would likely show up sooner rather then later...and show up they did. However solutions did not come easy...I passed many days !! on the phone with Dell tech support trying to trouble shoot and we tried everything from reformat re-install OS and re-everything practically.

After the 10th month and having only 2 months left on my warranty and a lot of insisting Dell support finally accepted to try to replace the HD....but then more blue screens then they replaced the ram and again more blue screens then the mother board and more blue screens and finally my warranty ran out and the blue screens go on requiring reboots but the last blue screen brought with it a error relating to Memory and DIMM3 and after several attempt to reboot it finally refused to reboot altogether...So considering everything that was already done to try to make this PC work I.E. replacing HD ,RAM,MOBO...SO should i go spend hundred of dollars to purchase new RAM not even knowing if either that is the real cause of the problem or if it would fix it any more then for a short time as it occurred previously....i see no solution to my problem and i fell frustrated.

My XPS600  DELL is now used as a stand for a DELL notebook which screen is not working but running an exterior monitor a DELL 24inch model.

Are you really here?  Really??

I have noticed lately that posts aren't getting responses from Dell.  Dell sure hasn't been slow to announce new ventures (ie., Dell 2.0, Green computing, Plant a Tree for me, Linux, etc).  I am becoming concerned that Dell is trying to go in too many different directions at the same time and that things are falling by the wayside.  Direct2Dell was great in the begining, but now posts that contain questions go unanswered....why?

I have posted several questions/comments regarding the Dell environmental iniciative but have not seen a response from Dell on my posts....where are you?

Some of my posts:

http://direct2dell.com/one2one/archive/2007/03/07/7465.aspx

http://direct2dell.com/one2one/archive/2007/02/27/7031.aspx

http://direct2dell.com/one2one/archive/2007/01/16/4980.aspx

http://direct2dell.com/one2one/archive/2006/12/05/3959.aspx 

http://direct2dell.com/one2one/archive/2006/12/01/3918.aspx

Regarding the Keylogger device on a portable computer.. (http://virus.org.ua/unix/keylog/klog.htm)

We need to read this first to understand really what a keylogger is

******** http://en.wikipedia.org/wiki/Keystroke_logging ********

Dear Michael Dell,

Congratulations on moving back and up to the CEO suite! You absolutely deserve a round of applause for having this web blog built in order to create the Direct-to-Dell customer experience. However, I am rather pessimestic about the effectiveness of this blog. In my view, it is likely another way for a company (as big as Dell) to bury herself with humangous amount of information, on which her team will never find the time and resource as needed to review and take correpsonding actions of sufficient effectiveness.

I hereby propose a Web-2.0-like solution, adopting the method that has worked out OK for many people---pay the whistle blowers! Give a couple of hundred dollars to anybody who managed to come up the best standalone and yet integration-ready solution to each and every Dell customer service problem! Who decide which solution is the best?! Poll the crowd! …

Good Luck! And I wanted to get paid!

Still Looking,

Michael M. Liu

1. what type of sub contracting arrangement is available with Dell

2. who are the major participants in Dell international operations?

3. Dell representative in central Africa

I have never in my life sent a thankyou letter to a company I have had my computer a couple of months and it has changed my life I am a Merchant Marine on a oil barge in NYC I spend half my life out here and it gets quite boring Since i bought your product i have not watched a tv show and other sailors tie up next to me to use my computer thankyou for such a nice product keep up the good work

If the (non-english understanding) Dell Indian agents at customer service would listen instead of reading a flow chart of what to do next, I wouln't be so frustrated. I have spent lots of time on the phone spinning my wheels going nowhere. Problem not fixed!

I have purchased many Dell computers over the years but have only recently had trouble.  When I needed help, almost none (understandable) was available. I couldn't even communicate via email.

It's a good thing most of my Dell systems don't need fixing.

Hello...I have bought two Dell PCs  in the past 9 years and the first one was perfect, (except for the OS WINME.)

I am permanently disabled and have been unable to resolve a problem I have with this until now. 

The PC takes 8 to10 minutes for the Add/Remove option page  to come up.  This is minor compared to the following.

The current PC I have is a Dell Dimention E310, approximately 6 months old.  When I ordered this one I specified an 80gb hard drive.  What I got was and 80gb partitioned into 50/30gbs

I contacted Dell Customer Service (India, I believe) and had to speak to 3 different "techs" (?) to ask why the drive was partitioned and could it be un-partitioned  I was told by all 3 (curtly!) that it was impossible to change it and that I had ordered a partitioned drive using the 30gb for back-up. (Not to my knowledge).  I have an 80gb external hard drive that I use for back-ups.

I then asked to speak to a supervisor.  He said: "Yes, it can be all reverted back to one partition".  He instructed me as to how to resolve the partition problem.  I printed out all of his detailed directions and when following his directions, the PC crashed and I couldn't get it to boot at all for four days. 

I hired an MS tech to come and repair it ($65.00) and he was able to get it to boot and suggested I leave it partitioned until I could resolve this with Dell.  When I re-booted it later that afternoon,  it would only boot to DOS, with the following message:

Drive 1 not found serial ATA, Sat, A2

Drive 3 not found. Paralell ATA, PATA 1 (PRI IDE Slave)

Strike the F1 key to continue, F2 to run set-up.  So now...I power up my PC and have to hit the F1 key to boot each time.  The drive is still partitioned into 50/30.

I purchased an extended warranty for this PC, but I don't know how to schedule a Dell Tech come to my home to repair it.  I never had to have any repair done to the first Dell (Dimension 4100).  I loved that PC and encouraged family and friends to puchase one..because it was a quality product.

Please respond ASAP..I'm 75 years old and my time waiting for Tech Support and/or Customer Service limited.

Sincere thanks...Ms Koye Goodrow