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Joined on 10/23/2007 Posts: 2
Points: 340
Copper

CES and Retail Update

Dell was at CES this week, showcasing a number of products that reflect our effort to reinvigorate our global consumer business through improved design and functionality; highlighted by our new Crystal LCD monitor, the all-in-one XPS One desktop, and redesigned Inspiron 1525 notebooks. Dell's IR team was at CES as well, meeting with investors and analysts, and answering questions on a broad range of subjects. The most common questions we received revolved around providing an update to our retail initiative, what impact retail would have on our cash conversion cycle (CCC), and what our thoughts were on the macro-economic environment? So, we thought this would be a good opportunity to address those topics in a blog post.

Since our last post on retail, Dell has forged partnerships with DSG International and Tesco to sell desktops and notebooks throughout Europe. When combined with some of the partnerships we've established in the U.S. (Best Buy, Staples, Wal-Mart), Europe (Carphone Warehouse), Asia Pacific (Gome and Bic Camera), and Latin America (Ponto Frio), we've clearly made good progress in penetrating a number of retail markets, but we still have a lot of work to do this year.

As Michael described during our November strategy call, our goal is to secure 1-2 retail partnerships in the top 20 markets by the end of the year. With each market, we will evaluate what products are appropriate and play best to our partner's audience.  What you can expect is that within each region, we will partner with industry leaders that play to one of three categories: mass merchandising, consumer electronics, and home office. For example, in the U.S., we've partnered with Wal-Mart, Best Buy, and Staples respectively.

On the topics of CCC, we previously blogged that we don't expect our sales through the retail channel will have a significant impact on our negative cash conversion cycle (which remained strong in Q3 at -35 days). There is likely to be some relative impact, but CCC should remain significantly negative and advantageous for Dell. Dell's world-class manufacturing and supply chain capabilities, coupled with high-velocity partners, will help minimize the impact on DSI while the impact to DSO should be minimal as retailers' accounts receivables will be similar to our existing commercial customers.

Finally, regarding a potential macro-economic slowdown and its impact on Dell's business; as a rule, we don't comment on our performance on an intra-quarter basis.  Dell remains focused on long-term growth in its key initiatives (consumer, emerging markets, mobility, SMB, and enterprise), strong cash flow generation, and sustainable value creation for our shareholders over the next 3-5 years. 

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First of all, excuse my lousy english - it is not my native language.

I wonder why some people are worried about the CCC when talking about the new plans regarding the private consumer market. Dell has excellent products for Home and Home office. Unfortunately only few of the potential buyers can be reached via direct sales.   

The laptop market, as an example : 90-95 percent of the People I know have bought their private laptops in stores. The majority of my "peer group" knows that online marketplaces and cheap internet retailers do exist, and they might get more hardware for their money there. I work in the IT business, so most of them know (at least) that the internet exists.

They use the net to inform themself (and make a first preselection of the notebooks that could fit). However, in the end their money is wandering into the cash registers of retail markets. A Notebook is - like a car - a product most need to see and touch before buying it.

Direct sales DO work, else Dell wouldnt be the company that it is today. However, i.m.o. the end consumer market can not be compared with the business markets : At a certain point growth can only be performed with good retail partners, and the rules in this area are different.

I am excited about the next few years in the Dell history. We shareholders might need to invest a bit to conquer this market (and a weaker CCC is nothing else then investing in the long term goals).

Personally I hope that the Dell Shares drop a littlebit more in the next few months. This gives me the opportunity to get more stocks for lesser money ;-). Keep up the good work and greetings from Germany.