Dell Channel Blog - All Comments

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uberVU - social comments — Wed, 04 Nov 2009 01:13:15 GMT

This post was mentioned on Twitter by EricLigman: RT @MSWindows: RT @DellChannel: Top 10 Enterprise Features in Windows 7, and what it means to Channel Partners http://bit.ly/49cvyG ^AW

sanjoybhatta — Sat, 10 Oct 2009 16:58:24 GMT

Dear Friends,

I have 13 month old Dell Studio 1535 Laptop. My screen bottom centre is getting heated up while I am working with AC power on though rest of the laptop surfaces remains at normal temperature. What could be the problem.? . I dont play any game on my laptop and use it only for internet and other office purposes. Kindly help...

Sanjoy bhattacharjee

Hyderabad

India

912675 — Tue, 08 Sep 2009 15:22:24 GMT

Interesting moniker, "AbusedBy" You say that actions speak louder than words, which is great because pretty much everything in PartnerDirect has been included based on partner feedback, from the basic structure of the program to deal registration, certifications, online, and processes. So when partners like you asked for a fast ship option, we added that too. (http://www.dell.com/content/topics/topic.aspx/us/segments/bsd/fast_track)

Customers are top priority. So feel free to provide more input. We are listening.

DELL-Bill B — Thu, 03 Sep 2009 13:45:30 GMT

Hi, msedmiston.

I saw this and your comment on DellShares about an experience you had similar to the one reported in the Consumerist story. I am sorry to hear that, and would like to resolve any outstanding issues you have with Dell at this point. Please respond to my email at your earliest convenience. Looking forward to hearing from you.

msedmiston — Wed, 02 Sep 2009 18:23:11 GMT

Social media and incompetency are kicking Dell's keister.

http://consumerist.com/5350665/dell-customer-says-company-replaced-his-broken-laptop-with-cheaper-one-wont-make-good

Just imagine how many people saw this article today and sent it on to their friends. With all the competition in the marketplace, why would anyone want to buy a Dell after reading this article and the comments?

AbusedBy — Wed, 02 Sep 2009 04:42:02 GMT

Customers believe actions speak louder than words. When customers have to fight for their warrenties to be upheld and when service is done it is done sloppy and the customer dreads the next time they have to come in contact with your tech support it doesnt matter what you tell them after that experience.

But hey you the customer are top priority to us.

One easy fix though in all seriousness. Next day shipping needs to be well defined up front. In the real world it means next day you will have the product. Your world - when we make your refurb computer we will ship it - should take 10 days. Thats horrible

HeatherMargolis — Tue, 11 Aug 2009 13:39:01 GMT

Thanks for posting Jeff.

912675 — Tue, 04 Aug 2009 18:50:11 GMT

John: The simplest thing to do is go to www.dell.com/partnerdirect and register. From there someone will contact you. Or you can send me your contact info (jeff_s_johnson@dell.com) and I'll forward it.

912675 — Tue, 04 Aug 2009 18:50:09 GMT

johnflantech — Tue, 21 Jul 2009 16:51:37 GMT

this was a great read now i may be posted in the wrong area but after reading alot of the blogs here I was looking into wanting to be a resellers of the dell brand name and also a repair depoit for the same great product could someone help me out and direct me to where I should be looking thanks

John