Dell Launches U.S. Certified Partner Return Policy
18 August , 01:18 PM
As part of Dell’s commitment to our Channel Partners, we are pleased to announce the launch of a Return Policy program, available to our current Certified Partners.
Pilot Program Terms & Conditions:
- Product can be returned within twenty-one (21) days of Dell shipment for a credit (excluding S&H charges) for the following reasons: Any reasons covered under Dell's Limited Warranty, or End-user order cancellation or modification (requires documentation from end-user).
- Return policy is for U.S Certified Partners participating in the Dell PartnerDirect Program only, and does not include U.S. Registered Partners or Canadian Registered or Certified Partners.
- Except for cases of Dell error, returns can be subject to a restocking fee.
- Dell does not provide credits for portions of packaged, bundled or promotional offerings provided at a single price.
- Partner must contact us directly before they attempt to return Product to obtain a Return Material Authorization Number, that will be included with the return.
- Partner must return Product to us in its original or equivalent packaging.
- Partner is responsible for risk of loss and shipping and handling fees for returning or exchanging Product.
- Additional fees may apply, if you fail to follow the return or exchange instructions and policies provided by Dell.
- Partner is responsible for Product that is lost, damaged, modified, or otherwise processed for disposal or resale.
- At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to packaged, bundled or promotional pricing.
Return Policy Exclusions:
-- Application software and operating systems that have been installed by Dell may be returned only if installed on a returnable system, and only if you return that system within the applicable return period.
-- Dell EqualLogic and EqualLogic-branded products.
-- Dell|EMC and EMC-branded products.
-- PowerVault ML6000 tape libraries, non-Dell-branded enterprise products, enterprise software, and customized hardware or software products may not be returned at any time.
-- Software licenses purchased under any type of volume license agreement may be returned only with the express approval of the publisher, which in many circumstances will not be granted.
For more information, please contact your sales representative.
Let us know if you have any questions regarding this new policy and we’ll be happy to answer them!
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