A forum is an online community, typically with message boards where users can participate in discussions. Users may use a real name or a screen name, depending on the purpose of the interaction.

Why Do You Need to Know About Forums?

Participation in forums can be a great way for SMBs to build credibility, expose their brand to new audiences, stay current in their industry, and build a community around their company. In the example below, you can see that Dell employees participate in a forum in order to start and participate in conversations. Responses to a discussion may appear chronologically, or "threaded" or "nested," whereby users can respond to specific comments in the discussion and theirs will appear directly beneath the one they are responding to, regardless of timing.

What is a Forum?