DELL all in one desktop upgrades?!? - Desktops - Dell Global Sales Training - Dell Community

DELL all in one desktop upgrades?!?

Dell Global Sales Training

Dell Global Sales Training
Dell Global Sales Training & Development provides this community for people who sell Dell systems. It contains sales training content as well as a forum for posting questions, thoughts & ideas related to the sales training material.

DELL all in one desktop upgrades?!?

  • Hi,

    Some of my customers wonder if the new DELL all in one desktops can have their RAM upgraded at later time. Pls, let me know. I don't think they can, but want to make sure. Thank you!

    Eddie

  • Actually, they should be able to.  One of my colleagues said that our customers will just have to take the back panel off and normally the DIMM slots are right up front!

    So that's good news!

  • What are the easiest parts of the AIO desktops for customers to upgrade, please? (Memory? Hard Drive? Optical Drive?). Pls, advise. Thank you!

    E. M.

    NEX-PEARL HARBOR STORE
    ALOHA! 

  • edulienko

    What are the easiest parts of the AIO desktops for customers to upgrade, please? (Memory? Hard Drive? Optical Drive?). Pls, advise. Thank you!

    E. M.

    NEX-PEARL HARBOR STORE
    ALOHA! 

     

    Although the process is similar to a desktop PC, an AIO system is more alike a Laptop since all components are tightly integrated near the system board. On our currently shipping AIO's (Ins 2720, Ins 2020, XPS 18) the sole process of removing the cover might be difficult for your average customer (especially on 2020's since the back cover has to be pried out of the system) to then remove cover shields to access the RAM and the HDD. On the case of the XPS 18 there isn't online documentation on how to open it up (the material is available for internal use only). IMHO the AIO systems are a set and forget solution for customers with simple needs and not enthusiast. I would advice to look into the Alienware desktops or the Optiplex systems (designed to be easily serviced or upgrade).

    sources:

    http://www.dell.com/support/troubleshooting/us/en/19/Product/inspiron-one-20-2020-aio

    http://www.dell.com/support/troubleshooting/us/en/19/Product/xps-18-1810

    http://www.dell.com/support/troubleshooting/us/en/19/Product/xps-27-2720-aio