################################################################################

DELL(TM) MANAGEMENT CONSOLE VERSION 2.0 README

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Version - 2.0
Release Date - December 2010

NOTE: Dell Management Console and its documentation are available on the
      Dell Management Console DVD and on the Dell Support web site at
      support.dell.com.
      Dell Management Console provides a central point of access to monitor
      and manage systems on a local area network (LAN) or the
      wide area network (WAN). By providing  administrators a comprehensive
      view across the enterprise, Dell Management Console can increase system
      uptime, reduce repetitive tasks, and prevent interruption in critical
      business operations.
      This readme.txt contains updated information for
      Dell Management Console User's Guide and any other technical documentation
      included with Dell Management Console.

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CONTENTS
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This file contains the following sections:

* Criticality

* Compatibility/Recommended Requirements

* Release Highlights

* Installation

* User Notes

* Known Issues

* Disclaimer

################################################################################
CRITICALITY
################################################################################

2 - Recommended

################################################################################
COMPATIBILITY/RECOMMENDED REQUIREMENTS
################################################################################

================================================================================
Supported Operating System Requirements for Dell Management Console
================================================================================
Windows Server 2008 R2 (64 bit) Standard or Enterprise Editions

================================================================================
Recommended Minimum Hardware Configuration for Dell Management Console
================================================================================
* Physical Server
  - 4 or more Processor cores
  - 4 GB RAM
  - DVD Drive
  - Microsoft .NET 3.5 (SP1 is supported)
  - Microsoft Silverlight 3.0
  - Windows Internet Information Services (IIS) 7.0
  - Microsoft SQL 2005 Express or SQL 2008 Express or
    SQL Server 2005 SP1/SP2/SP3 (32-bit remote or 64-bit) or
    SQL Server 2008 R2 (32-bit remote or 64-bit)  or
    SQL Server 2008 ENT (32-bit remote or 64-bit)
  - Windows Internet Explorer version 7.0 or 8.0 (32-bit only)

Note: .NET 4.0 is supported only if .NET 3.5 (SP1) is present on the system.

================================================================================
Recommended Hardware for Configurations over 500 Devices
================================================================================
* Physical Server
  - 8 or more Processor cores
  - 8 GB RAM
  - DVD Drive
  - Microsoft .NET 3.5 (SP1 is supported)
  - Microsoft Silverlight 3.0
  - Windows Internet Information Services 7.0
  - SQL Server 2005 SP1/SP2/SP3 or SQL Server 2008, R2 (32-bit remote or 64-bit)
  - Internet Explorer version 7.0 or 8.0 (32-bit only)


  Note: Dell recommends remote 64-bit database for larger environments.

================================================================================
Additional Software Required to Run Some Features of Dell Management
Console
================================================================================

* For Dell/EMC storage arrays, ensure the array is FLARE(R) version
  26 or later.

* Navisphere(R) Secure CLI (version 26 or above) installed on the
  management station.

  NOTE: This CLI software is included on the Dell Management Console media.

================================================================================
Recommended SQL Server Updates
================================================================================
* SQL Server 2005 SP1 or SP2 or SP3 is required for using SQL Server 2005
  as the default database.

* Optimize your SQL Server maximum memory settings as indicated in
  Microsoft(R) knowledge base articles KB321363 and KB319942. This
  configuration may significantly improve product performance.

* Altiris KB location http://www.symantec.com/business/support/index?page=home
  - #34345 "Notification Server performance issues due to SQL index
    fragmentation"
  - #38917 "Links to Notification Server/SQL Server Maintenance and Tuning
    Articles"
  
  NOTE: Ensure that during installation of the SQL Server 2005, you
        select a case-insensitive collation setting. If you select a
        case-sensitive collation setting, then the agent health Web part
        for an individual discovered device will not contain any information.

  NOTE: The default collation setting in SQL Server 2005 is
        case-insensitive.
  [281173]

 

################################################################################
RELEASE HIGHLIGHTS
################################################################################

* This release of Dell Management Console 2.0 includes Symantec(R)
  Notification Server (NS) 7.1. The details are as follows:

  * Symantec SMP 7.1

  * Symantec NS 7.1
 
  * Windows 2008 R2 64-bit support

  * Microsoft Silverlight based Configuration and Monitor metrics page.

  * Standard and Basic console modes

  * Support for Lifecycle Controller 1.4 Software Inventory.

  * Warranty Extractor task uses Web-service interface to retrieve
    warranty info.

  * Virtual Machines (VM) - DMC can be installed in a virtual machine
    (ESX 4.1).

  * Integrated Troubleshoot tool to diagnose discovery related issues with
    various protocols supported in DMC.
    Refer to DVD\Tools\readme.txt for more details.


================================================================================
New Features
================================================================================
* DMC can now be installed on Windows 2008 R2 64-bit operating system.

* Silverlight based Configuration page provides a centralized
  step-by-step guide through several key configuration tasks, including:
 - SNMP configuration for both clients and the DMC server
 - Discovery configuration and execution
 - Inventory execution
 - Monitor configuration
 - Patch Management configuration

* The Dell Management Console provides two console modes to enhance
  user interface experience.
 - Basic Console — Provides access to the basic features.
 - Standard Console — Provides access to all the features.

* Support for Lifecycle Controller 1.4 Software Inventory.

* Dell private product listing – Hosted by Symantec. Similar to
  Symantec Global Product Listing but will only contain Dell products
  (DMC 2.0 or later, future versions of Dell Client Manager and Dell
   Deployment Solution).

* New devices support. Refer to DELL MANAGEMENT CONSOLE Hardware
  Support Matrix.


================================================================================
Fixes and Enhancements
================================================================================
* The Dell OpenManage(TM) Server Administrator Agent Deploy Solution is
  updated to allow deployment of OpenManage(TM) Server Administrator
  V 6.4.

* Health Monitor E-mail task – Service tag is displayed in the task
  output.

* Troubleshoot tool – Refer to readme.txt under Tools directory on
  the media.

* Warranty Extractor task – Uses web-service interface to retrieve
  warranty info.

* Hardware configuration tasks

* "Dell Management Console Help" and "Patch Management solution for Dell Servers Help"
  are now merged under "Dell Management Console Help".


################################################################################
INSTALLATION – POINTS TO NOTE
################################################################################

* Installing Dell Management Console version 2.0

  The Dell Management Console Install Guide is available on the Dell
  Tech Center website at www.delltechcenter.com.
  See the Dell Management Console page in the OpenManage Systems
  Management section.
  Also see the Dell Management Console User’s Guide on the Dell Support
  website at support.dell.com/manuals for more information on
  installing the Dell Management Console.

* Symantec Installation Manager (SIM) is the installer for
  Dell Management Console. It may take several minutes to launch SIM if
  your server is not connected to the Internet.

  If you do not have access to the Internet, you can only install products
  locally available on the Dell Management Console DVD.
 

* When SIM is launched for first time prior to DMC install, it may throw an
  error dialogue box saying "Symantec Installation Manager has encountered a
  fatal exception and cannot continue. Please see the log file for more
  information". This is a known issue, this error occurs as SIM tries to
  point to global product listing instead  of dell product listing. Work around
  for this is to continue the installation without clicking "ok" on the
  exception dialog box. 
 
*  For DMC 2.0 installation we have the following three optional components:
   1. ‘Install Documentation’
   2. ‘Install Language Support’ and,
   3. ‘Install Migration Wizard Components for migrating Dell Management Console
       data’

   If only some of the above three components are selected at the time of DMC
   installation, for the remaining non-installed components SIM may show install
   option as grayed out.
   To enable the install option for the non-installed components, go to 'Settings'
   tab and click 'Update Now' button.
  
* To view the Tutorials on the DVD, make sure you have Windows Media
  Player installed. In Windows Server 2008 this comes with Desktop
  Experience: http://technet.microsoft.com/en-us/library/cc772567.aspx


* During install, take note of the following:
  - Do not disable or disconnect any network port while the installation
    is in progress.

  - Dell Management Console may require more available ports for
    agentless monitoring support. This change requires a system restart.
    http://technet.microsoft.com/en-us/library/cc758002%28WS.10%29.aspx

  - If you are using a remote SQL database on a system that has its
    firewall enabled, ensure that the firewall ports are open for the
    SQL Server instance to which the Symantec Platform will connect;
    otherwise you will encounter errors during installation. Alternatively,
    disable the firewall completely.

  - Refer to this article on How to configure SQL Server 2005 to allow
    remote connections: http://support.microsoft.com/kb/914277

  - Refer to this article for an overview and network port requirements
    for the Windows Server system: http://support.microsoft.com/kb/832017

  - To prevent Microsoft Windows Installer conflicts, do not run another
    install while Dell Management Console installation is in progress.

  - Register at http://www.dell.com/openmanage/register to receive a
    free Dell Management Console license. When installing the free
    Dell Management Console license, the license Web part is removed from
    the Dell Management Console portal page and you can customize
    the portal page.


* After installing Dell Management Console 2.0, do the following:
  -- Enable the Altiris(R) Agent upgrade policy so that the Agent-based
     functionality is not interrupted. 
   
  -- For Windows Altiris Agent:
     Go to Settings > All Settings > Agents/Plug-ins > Altiris Agent >
     Windows > Altiris Agent for Windows - Upgrade.
     Change this policy to On and save changes.
    
  -- For Linux Altiris Agent:
     Go to Settings > All Settings > Agents/Plug-ins >
     Altiris Agent UNIX/Linux/Mac > Altiris Agent for
     UNIX/Linux/Mac - Upgrade
     Change this policy to On and save changes.

  - After a successful upgrade of the Altiris Agent on the
    Dell Management Console system, if the Monitor Agent service has
    stopped, ensure that you restart the service manually.
.

  - Be aware the proper operation of the Altiris agent on the managed systems
    may require opening ports on any firewall that may be in operation.
    See the Dell Management Console Ports document in the
    Dell Management Console section of the www.delltechcenter.com website.

    Refer to this whitepaper for information on network ports used DMC:
    http://en.community.dell.com/groups/dell_management_console/media/p/19527831.aspx


################################################################################
UPGRADES – POINTS TO NOTE
################################################################################
  
* When upgrading to Dell Management Console 2.0, take note of the following:

  * Insert the Dell Management Console DVD and click Install Dell Management
    Console on the start-up screen. You may have to update the
    Symantec Installation Manager (SIM) for the SIM to install first.

  * When SIM launches, click Install New Products and select
    Dell Management Console.

  NOTE: If you have other components besides Dell Management Console,
        some critical updates will automatically start before you can
        install the latest Dell Management Console. If you do not see
        Dell Management Console listed, then you may be pointing the
        product listing to a different repository. You can change this
        to point to the DVD product listing:
        1) On the startup screen of SIM, click Settings.
        2) Click Change product listing...
        3) Click Add...
        4) Browse to the dell.pl.xml in your Dell Management Console DVD.
        5) Click OK until the startup screen is displayed.
           You should now see Dell Management Console listed
           in Install new products.


################################################################################
USER NOTES
################################################################################

See the Dell Management Console FAQs on the Dell TechCenter website.

================================================================================
Resource Links
================================================================================
1) The Dell TechCenter
   http://www.delltechcenter.com/page/Dell+Management+Console

2) Altiris Knowledge Base Articles
http://www.symantec.com/business/support/index?page=home

3) Juice User Community: A Community for Symantec Customers and End
  Users
  http://www.symantec.com/community/

4) Video Tutorials
   DMC 2.0 media contains a bunch of video tutorials under tutorial folder.
   Refer to "tutorial\Database Migration" folder on the media for videos related
   to migrating database from DMC 1.x to DMC 2.x environment.


################################################################################
KNOWN ISSUES
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================================================================================
General
================================================================================

* DMC only supports 32-bit Internet Explorer. 64-bit Internet Explorer
  is not supported.

* You must restart the Altiris Agent after the network card is disabled
  in a dual-homed environment

  The Altiris Agent does not bind to a particular network card, but it attempts
  to connect to the fully-qualified domain name. So, if you are using a
  connection-specific DNS name and disable the connection, you may experience an
  issue.
  Workaround: Reset the Altiris Agent.
  To reset the Altiris Agent, do the following:
  1. Right-click the round yellow icon in the lower right-hand corner of
     the screen and select Altiris Agent.
  2. Select the Task Status tab and click Reset Agent.
  3. Wait until this message is displayed: Registered with <your_NS_server_name>. 
     The agent is now reset.
  [275039, 282313]

* Dell Management Console may experience multiple longevity issues when opened
  for extended periods. It is recommended to close the console (browser)
  when not in use.
  [406]

* After an upgrade, it is recommended that you restart the system.
  [677]

* If you see an E11: Object expected error message in the console, to resolve
  the issue restart the IIS Service.
  [824]

* When creating a WS-MAN connection profile using remote browser, the
  certificate file cannot be uploaded to the Dell Management Console server.
  The connection profile for WS-MAN protocol must be created on the
  server where Dell Management Console is installed.
  [767]


================================================================================
Database Migration
================================================================================

When upgrading from DMC 1.x to DMC 2.0 you are moving from a 32 bit to a 64 bit
platform. The change in platform does not support a direct upgrade path instead
you must run a database migration. Before installation of DMC 2.0 and running
the migration please read DMC User Guide available at:
http://support.dell.com/support/edocs/software/smdmc/

* After Database Migration, Altiris Agent Report will still be present
  even though the feature is obsolete in DMC 2.0.
  [422901]

* After DMC 1.x to DMC 2.0 migration, if you are not able to use the
  already imported Server Administrator packages in the Agent Deploy
  Wizard then you have to delete them from the Software Repository,
  re-import the packages and use them for Server Administrator
  Deployment Task Wizard.

* In the Altiris Log Viewer if you see "Authentication: Response to server
  challenge denied, check credentials are correct. Error code: -2146893048",
  there is no functional impact, and you may ignore this error message.
  [419807]

* In the Altiris Log Viewer, if you see "Unable to get product details for the
  specified product (Product Guid:Symantec Management Agent for UNIX, Linux, and
  Mac 7.1 (c98d8bbb-70b9-4c39-ba55-110b2d07cbd6), MSI Product Guid:
  8aa030b3-917a-49d8-a19b-f63c47ee23a0)", there is no functional impact, and you
  may ignore this message.
  [419808]

* In the Altiris Log Viewer, if you see "Failed to load row from MSI Upgrade table",
  there is no functional impact, and you may ignore this message.
  [422247]

* In the Altiris Log Viewer, if you see "Failed to load row from MSI Upgrade table",
  there is no functional impact, and you may ignore this message.
  [422247]

* When you run the migration wizard import process, you might see "Failed to meet
  baseline requirements" message. There is no functional impact, you may ignore
  this message.
  [425976]

* Associated Dell devices task created prior to Migration will no longer
  function after the Migration. A new associate Dell devices task have
  to be created.

* After database migration, the migrated ESXi device primary health is displayed as
  Undetermined and the Connection state is displayed as Disconnected.
  Manually delete the device from the console and re-discover the device to
  render accurate health.
  [432542]

================================================================================
Install & Upgrades
================================================================================

* In the Install New Products screen of Symantec Installation Manager,
  there is a check-box for Show all available versions. When you install
  Dell Management Console from the DVD, the previous versions are not available.
  To get older versions, you must install Dell Management Console online through
  the global product listing.

* To point to the online global product (GPL) listing to get the latest
  Symantec solutions and updates:
  1. You need a connection to Internet to reach the GPL online.
  2. After verifying that you can access the Internet, launch the
     Symantec Installation Manager through Program Files > Altiris >
     Symantec Installation Manager.
  3. Click Settings in the start-up page of SIM.
  4. Click Change product listing and type
     http://www.solutionsam.com/solutions/pl/symantec.pl.xml.
  5. Click OK.
     You can access the latest solutions and updates in the Install New Products
     page.

* To completely remove DMC from your system, use add/remove program instead
  Of the SIM installer.
  [923]

* Upgrade of Dell Management Console, Dell Client Manager and SMS to the
  latest version fails. During the initial installation or upgrade of
  products/solutions, Symantec Installation Manager (SIM) fails during the
  stop or restart of services. If you try to restart the service
  (in this case the service failing was the Altiris Service) manually,
  the following message is displayed: Failed while starting service:
  AeXSvc Configuration failed while attempting: Restarting services...
 
  If you try to restart the Altiris Service manually, the following message
  is displayed:Error 1053: The service did not respond to the start or control request in
  a timely fashion.
  Then the Altiris Service stays in 'starting' mode and does not starts
  (until you reboot the machine or run NET STOP 'service name')
  Resolution: In the Properties' tab of the service, change the AppID from
  Local Admin Account to a Domain Admin/LocalSystem account that allows the
  services to keep running, starting, and stopping properly.

  More information is in the Altiris KB:
  http://www.symantec.com/business/support/index?page=home

* Currently only the English version of DMC Online help is supported.
  The language pack will be posted shortly.

================================================================================
Application Launch Solution
================================================================================
* Launching Server Administrator for a second time on the same browser
  results in an error. This is expected behavior. As the part of security
  fix for XSRF (Cross site request forgery), Server Administrator validates
  every session against the secret key generated by the server. Close the
  first instance and re-launch the Server Administrator launch point.
  [271966]

* All Dell Management Console launch points are hard coded to default values.
  If the application is installed in another location, edit the launch point
  from Settings > Console > right-click Actions.
  This applies to URL launch points as well.
  [248633]

* When creating a right-click action for a particular Resource Type,
  several unsupported Data Classes are displayed; Choosing an
  unsupported Data Class results in an error.
  To find the Data Classes that are supported for a resource:
  1. Go to the Resource Manager for the Resource Type.
  2. Go to View> Inventory.
  Ensure that you only choose those Data Classes that are listed in the
  Resource Manager when creating a right-click action for a Resource Type.
  [272329]


================================================================================
Dell OpenManage(TM) Server Administrator Agent Deploy Solution
================================================================================
* Server Administrator Agent deploy task wizard displays the status as
  waiting for Agent to get the status while the agent deploy and
  remote installation is in progress on the remote target server.

  The functionality to update the task status is not enabled by default.
  This is because the option to have intermediate task status events being
  reported back to the server results in more bandwidth usage.
  To enable this setting:
  1. Click Settings > Notification Server > Site Server Settings >
     Site Management > Settings > Task Service >  Settings > Task Service Settings.
  2. Select Send detailed task events and click Save Changes.
     After saving the changes, the agent nodes require an updated configuration
     to apply the changes so that they can start sending detailed events.
  3. Run the Update Client Configuration task to update the changes.
     The tasks now have this information reported.
  [245096]


* OpenManage Server Administrator (OMSA) Deployment task will fail for a managed
  device that does not have the required disk space to install OMSA on it.
  Error message would say "The task was killed because it took longer than the
  allotted time". Ensure that managed device has sufficient disk space in the
  default drive before you re-run the deployment task.
  [409345]

* On few occasions, OpenManage Server Administrator (OMSA) Deployment task
  wizard throws an error message:
  “Failed to create Dell OpenManage Server Administrator Delivery Task.”.
  Restart the following Altiris services and try running the task again:
  Altiris Object Host Service
  Altiris Service
  Altiris Support Service
  Altiris Client Task Data Loader
  Altiris Client Message Dispatcher


================================================================================
Dell Patch Management Solution
================================================================================
* Use update catalogs and package repository from the same source.
  It is recommended that you use the update catalogs and package repository
  from the same source. Although Patch Management Solution for Dell systems
  allows you to mix online and offline locations for catalogs and update
  packages, this may cause problems with the availability of packages
  described by the catalog.
  [266854]

* Identical server names may produce errors in the second-level report
  results. Drilling down into report results may produce errors if you
  have two servers with identical names in a production environment.

* The Applicable Computers by Individual Update report may display duplicate
  entries in the first tier report results. The duplicate entries are actually
  different releases of the update that appear with the same name.

* To update Dell OS Driver pack using Dell Management Console using  the
  Lifecycle Controller on the managed node, download the catalog from
  ftp.dell.com. Catalog downloaded using the offline option
  (Server Update Utility catalog) does not contain the windows updates
  that Dell Management Console requires.
  [542]

* For Altiris agent based updates, Rollout Jobs fail to complete because
  the final system reboot does not occur. 
  A server receiving updates from the Dell Management Console may fail to
  reboot automatically if the Altiris Power Control task fails to execute.
  [273064]

* Internet Explorer Memory usage is high when you work with the
  Dell Patch Management solution.
  Internet Explorer allocates memory when a new window is opened and
  does not free the entire memory when that window is closed. Eventually
  this decreases the system performance.
  Workaround: Close all browser windows and reopen Internet Explorer.
  [272419]

* SQL memory usage is high when working with Dell Patch Management solution.
  The Dell Patch Management solution involves high use of SQL memory and
  affects system performance. Dell recommends a system with minimum
  4 GB RAM and the following SQL memory settings:

   +-------------------------+--------------------------------------+
   | Total System Memory     | Maximum Memory Setting               |
   +-------------------------+--------------------------------------+
   |   2 GB                  | 500 MB (minimum SQL Express memory   |
   |                         |         is 256 MB)                   |
   +-------------------------+--------------------------------------+
   |   4 GB                  | 750 MB (minimum SQL Server memory is |
   |                         |         512 MB)                      |
   +-------------------------+--------------------------------------+
   |   8 GB                  | 3.5 GB                               |
   +-------------------------+--------------------------------------+
   |  16 GB                  | 8 GB                                 |
   +-------------------------+--------------------------------------+

  For more information, see Microsoft KB 321363 and KB 319942.
  [273614]

* The Compliance report for a server is displayed only if there are
  updatable components.

* Systems that are rebooted after an update still display a Reboot
  Required message.
  The return code is from the actual update process. You can go to the
  job and check the status of the task, including the status of the
  reboot.
  [272827]

* The Check applicable updates by Computers report may display
  multiple entries for the same server name even if the report is
  grouped by computer name.
  [261236]

* Patch Rollout Job fails with message Schedule occurs in the past.
  Scheduling a stage and distribute task  does not schedule the
  Staging and Preparing For Distribution task. It only schedules the
  Rollout Job. 

  If the staging and preparing for distribution task takes a longer
  time and surpasses the scheduled time for rollout job, the rollout
  job times out and the update task does not run on schedule. In such
  cases, Dell recommends using the Run now option to apply the patch.

  If scheduling is required, then maintain a time delay between
  Staging and distribute task and a Rollout job, so that the
  Rollout Job can start after the staging and distribute task is
  completed.
  [278453]

* A Server Error message is displayed when you launch the Security
  Permissions page by clicking Settings> Security> Permissions
  menu on the Web page that is opened from the Getting Started Web
  part on Dell Patch Management solution portal page.

  Work-around: The security permissions page can be launched without
  errors from the main console window by clicking Settings> Security>
  Permissions.
  [280961]

* For a server that supports updates using Altiris Agent and updates using
  Lifecycle Controller, if an update is applied using one of the methods,
  that update is still seen as applicable under the Hardware Update
  Compliance reports.

  Work-around: After applying the update to the server using either the
  Altiris Agent or the Lifecycle Controller, the user needs to run the
  following tasks for the Hardware Update Compliance reports to display
  the correct info -
  1. Compliance Check task on Windows/Linux Servers
  2. Dell Management Console Inventory task
  3. Compliance task on Lifecycle Controller Enabled Servers
  [845]

* Dell 32 bit Diagnostics do not appear in the hardware compliance
  reports when updating Lifecycle Controller enabled servers
  As this update does not report component type currently, it cannot be
  updated using Patch Management Solution.  

* Under hardware compliance reports, Lifecycle Controller based updates
  will show up when the OS Type is selected as Windows or Linux. The
  Operating System column in the report will either be blank or is
  displayed as NA for Lifecycle Controller based updates.
  [776]

* When a bundle update is run on multiple LifeCycle Controllers Enabled
  Servers using WS-MAN (Apply updates using LifeCyle Controller), some
  of the updates may fail with an error message "A WSMAN connection could
  not be established". Run the job instance again to perform the update.
  [939]

* When a server and its iDRAC is discovered and inventoried using
  SNMP + WS-MAN protocol, users may see SNMP inventory information only.
  Re-run discovery and inventory to get WS-MAN inventory. Without
  WS-MAN inventory, you cannot apply updates using LifeCycle Controllers.
  [925]

* For agent based updates it is possible to have a successful update download
  task, but then to have the actual update fail to install on the client.  In
  this case the inventory report will correctly show the older version of the
  update and the update will need to be re-applied.
  [402669]

* When using online mode (ftp.dell.com), on few occasions the digital signature
  check for downloaded updates could fail due to corrupted download.
  Re-run the stage and distribute task to download the update again.
  [428301]


================================================================================
Event Console
================================================================================
* Alert Initiated Discovery will not work for the PowerVault MD
  storage devices.
  MD Array Traps are forwarded from the server where Dell PowerVault
  Modular Disk Storage Manager application is installed and the Host
  IP address in the trap is the server's IP address instead of the MD
  Storage Device. Alert Initiated discovery is run on the Host IP
  which in this case is the device that is managing the MD Storage
  device.
  [271840]

* Traps from some Dell printers such as model number 2330dn and 2145cn
  may not be categorized properly in the Event Console. These models
  may not support the standard printer MIB (RFC 3805) for trap classification.
  Such traps will be received by the Event Console but displayed as
  Unknown Event Name, Unknown Event Category and Undetermined
  severity.

  Work-around: You can perform all actions, such as Resolve, Acknowledge,
  and View Details that can be performed on other recognized alerts.
  The difference between recognized and unrecognized traps is that
  Name, Category, and Severity do not display the proper values.
  [255399]

* Traps may not be received when both IT Assistant and Dell Management
  Console are installed on the same management station. To correct this
  behavior, restart the Altiris Event Engine and Altiris Event
  Receiver services.
  [281264]

* Traps received from a managed node server having Red Hat Enterprise
  Linux 4 (Update:7) (x86 or 64) installed on it, will show 0 as Trap
  Description in Event Console. This issue is caused by a net-snmp bug
  introduced in Red Hat Enterprise Linux 4 (Update:7) operating system
  and not specific to Dell Management Console. Install the below
  mentioned rpms on the managed node to fix this issue [307764]:

    net-snmp-utils-5.1.2-13.el4_7.3.x86_64.rpm
    net-snmp-libs-5.1.2-13.el4_7.3.x86_64.rpm and
    net-snmp-5.1.2-13.el4_7.3.x86_64.rpm

* Purge policy will not purge events required for maintaining the device state.
  If you have large number of alerts it could cause latency in the Console.
  Work-around: You can clear out the alerts manually in SQL Management Studio by
  deleting the alert entries in EC_Alerts table and delete the rulestate file
  located under [DMC_INSTALL_DIR]\Altiris Agent\Monitor Agent. However this
  will clear all device health until the next device health poll
  (default: every 1 hour).
  [866, 860, 861]


================================================================================
Monitoring
================================================================================

* Alerts sent from some versions of the PowerVault MD Storage
  Management Software for the MD3000 family of devices will not be
  associated with the MD device in Dell Management Console.

  As a result, OnDemand polling for the MD Array will not be triggered.
  An alert will be generated on the next scheduled health polling cycle
  if the device state has changed. Reduce the polling interval for the
  primary health metric if you require more timely updates.
  Changing the interval will also affect other devices.
  [271243]

* To create Customer filter for the Monitoring policies & metrics, it is required
  that you create the filter from the Dell Management Console Portal
  -> "Group View - Aggregate Health by Dell Resource" web part by launching the
  "Configure" dialog box. Save this newly defined custom filter and select the
  same in the "Monitor Target" web part for the monitor policies and metrics.
  Ensure that you run automation policy or reset the Monitoring Agent to pick up
  the latest changes. [418340]
 


* If Performance monitoring is not working, it may be due to:

  - The performance polices are not enabled by default. See the
    Dell Management Console User’s Guide or the tutorial video for
    details on how to enable these policies.

  - Performance policies for Windows require Windows 2003 or greater.

  - The server you are attempting to monitor must be classified as a
    Dell Computer. This is a licensing restriction of the limited
    license.

  - For WMI support, the credentials defined in the connection profile
    at the time the device was discovered must be valid credentials for
    that device. If the credentials are no longer valid for the device,
    the device must be re-discovered with the proper credentials.

  - The last discovery for the device must have included the WMI
    protocol. When a device is discovered, it will only use the latest
    connection information to communicate with the device.
  [255062]

* If any Group Metric target is changed from the default value to a
  custom target, this custom target must also be added to the policy.
  Changing this target will also force the group metric report to use
  this same target.  Data from the old target will no longer be visible
  in the report.  The new target must not be created from the monitor
  UI as this applies additional filters on the target and it will not work.
  [902]

* Under certain circumstances, the custom target may not display properly
  in the Monitor Resources by Status Web part.
  [773]

* If Performance Viewer is launched in 64 bit Internet Explorer instance
  on Microsoft Windows 2008, you will get errors like "An error has
  occurred during initialization of performance viewer. Re-installing
  performance viewer ActiveX controls may resolve the problem". In this
  release DMC supports 32 bit internet explorer, which is default browser
  on Microsoft Windows 2008.

* In a maximum configuration environment consisting of 1000 devices or more,
  where health and power monitoring are enabled, it is not recommended to
  run Health Monitor Email task as it may result in SQL deadlocks and
  performance degradation. [418884]

================================================================================
Network Discovery and Inventory
================================================================================

* SNMP Discovery of Windows Server 2008 Devices
  An SNMP-only network discovery task will fail to discover a system if
  that system is running Windows Server 2008 with its Network
  discovery feature disabled.

  Perform the following steps to enable Network discovery on the
  target server:
  a) Navigate to the target system's Control Panel.
  b) Select Network and Sharing Center.
  c) In the Sharing and Discovery section, set Network discovery to
     On.
  [250493] [253417]

* IPMI Discovery
  For proper classification of the IPMI device, the Channel Privilege
  Level Limit on the IPMI device and the IPMI Privilege level of the
  connection profile must match. If these levels do not match, the
  device will be classified as a Network Resource.

  The following table lists the appropriate level relationships:
      +-------------------------------+----------------------+
      | IPMI Device                   | Connection Profile   |
      | Channel Privilege Level Limit | IPMI Privilege level |
      +-------------------------------+----------------------+
      | Administrator                 | admin                |
      +-------------------------------+----------------------+
      | Operator                      | operator             |
      +-------------------------------+----------------------+
      | User                          | user                 |
      +-------------------------------+----------------------+
  [270173]

* Discovery of Microsoft High Availability (HA) Clusters
  HA Clusters can be discovered using SNMP only. The discovery task
  that is intended to discover HA Clusters must have SNMP enabled in
  its Connection Profile and the associated credentials must be correct
  for the target devices.

  In order for the members to be discovered, the IP address of each
  cluster member must be included in the list of addresses to be
  discovered by the discovery task.

  When discovering HA Clusters, the cluster name may replace the name
  of the active cluster node. To avoid this, do not include the cluster
  IP address in the discovery range.

  If the cluster IP address is the only IP address in the discovery
  task that is related to the HA Cluster, the currently active cluster
  node will be discovered and its name will be the same as that of the
  cluster itself. This results in the cluster name appearing in
  several places under the All Devices organizational view.

  For example:
  - Under HA Clusters as the HA Cluster
  - In the resource pane as the discovered system when the cluster's
    organizational group is selected
  - In the resource pane as the discovered system when the Servers
    organizational group is selected
  [250834] [250857] [253557] [266123]

* Duplicate entries of a server found after running a discovery task

  If a server and its associated Dell Remote Access Card (DRAC) are
  discovered using SNMP (with or without also using IPMI), two entries
  for that server are displayed under the All Devices organizational
  view: one entry for the server and one for the DRAC.
  [266778]

* Dell Servers are classified as Computer even if IPMI is enabled in
  the connection profile.

  When discovering Dell servers using only SNMP or WMI, Server
  Administrator must be installed and running on the managed system
  in order for the system to be classified as a Dell Computer.

  Consider this situation:
  - If IPMI is used in combination with SNMP or WMI,
  - You specify both, the server IP address and baseboard management
    controller (BMC) IP address in the discovery task, and
  - Target server is not running Server Administrator

  two devices will be discovered: a Computer and a Dell Computer.

  In this case, the Dell Computer is associated with the BMC IP
  address and the Computer is associated with the target server.
  [272225]

* Altiris Agent push fails in certain cases when using SNMP+IPMI
  or SNMP+WS-MAN to discover a server and its associated iDRAC.

  If a server and its DRAC or BMC are discovered using SNMP
  and IPMI, or SNMP and WS-MAN the IP address of the DRAC/BMC may
  be associated as the primary IP address of the server.

  To avoid this situation, it is recommended you discover the DRAC/BMC
  in its own discovery task before discovering the server in a
  separate discovery task.
  [285037, 920]

* With latest firmware version 3.1, Dell PowerConnect switch M6348 will
  not be discovered as Dell device. As a result, PowerConnect M6348
  Switch is not shown in Dell reports.
  [630]

* DMC uses the industry standard Printer MIB version 2 to discover and
  classify printers. Since this is an industry wide standard, many
  non-Dell printers will respond to SNMP queries based on this MIB. In
  addition, the MIB does not supply a way to distinguish the manufacturer
  of the printer. As a result, many non-Dell printers will be classified
  as Dell Printers when discovered by DMC.
  [393742]

* Linux Altiris Agent entry is not correlated with Dell Computer entry

  When the Altiris Agent is installed on a Dell server running a
  supported Linux distribution and resource entry for that system is
  automatically created by the Symantec Notification Server.

  After a Network Discovery task is run in which the system described
  above is targeted, a second resource entry is created for that system.

  Ideally, there should only be one resource for this system. However,
  the Altiris Agent does not provide enough information about the system
  for DMC to detect the duplicate devices thus creating the situation
  described above.
  [400242]

* Inventory for Brocade Switches shows incorrect details
 
  When devices are discovered on subnets different from that of the DMC
  console, the MAC address of the router is returned as the MAC address
  of the devices.

  DMC uses ARP to gather the MAC addresses during Network Discovery and
  the router returns its own MAC address to the ARP request when the
  device is on a different subnet.
  [405791]

* The Contact Information table in Resource Manager -> Hardware Summary is not
  displayed for ESXi machines.[418801]

================================================================================
Reports
================================================================================

* PowerConnect M6220, M6348, M8024 and 8024F may not show up in the Ethernet
  switch report. 

  At the time of this Dell Management Console release, the shipping version of the
  firmware for these switches was not providing the information needed
  to display them in this report. This is being addressed in newer
  firmware releases for the individual switches.
  [630, 736]

* Removed Altiris Agent Version report under Dell Reports folder.
  Use reports located under Notification Server>Agent reports folder.
  [822]


================================================================================
Tasks
================================================================================

* To run IPMI-related tasks against IPMI-capable devices, such as Dell
  servers, you must enable the IPMI protocol to discover these devices.
  The discovery task for IPMI devices should include the IP Addresses
  that support the IPMI protocol. For Dell servers, these are the IP
  Addresses by which the DRAC and/or BMC communicate.
  [270643]

* On managed systems running Windows, if you want to set the front
  panel LCD text to a multi-word text that contains spaces, use the
  Command Line Builder task or the BIOS Configuration task. Also,
  enclose the text in quotes. For example, PowerEdge 2950.
  [265432]

* On managed systems running Linux, you cannot set the front panel LCD
  text to a string with embedded spaces using the Command Line Builder
  or BIOS configuration tasks. PowerEdge 2950 is not a valid setting
  for LCD text on Linux systems.
  Managed systems running Linux have additional restrictions on custom
  text: some special characters like & and ( cannot be used in the
  custom text for the above tasks.
  [235693]

* In the Associate Dell Devices task, in Target Selection,
  (Apply to> Computers,) if you choose the filter (Add Rule):
  exclude computers not in> Group> Computers, then it only
  displays (managed) systems that have the Altiris agent installed on
  them.
  To select unmanaged computers, choose the following filter:
  exclude computers not in> Computer list> Computers.
  [267443]

* Some Server Administrator commands displayed in the Command Line
  Builder and Hardware Configuration tasks may not be backward
  compatible. For example, Server Administrator 5.x has nic1 and
  nic2 attributes but no nic attribute, whereas Server
  Administrator 4.3 has only the nic attribute.

  See the respective versions of Dell OpenManage Server Administrator
  User’s Guide for the complete list of commands and options
  supported.
  [270384]

* Exporting a task or policy to an external USB device does not release
  the device handle.

  To work around this issue, export the task or policy to a local drive
  and copy the exported files to the external USB device.
  [236272]

* Dell Web Server (DWS) Configuration is not supported for Linux targets
  in OMSA 6.1. As a consequence configuring DWS using either the DWS
  Configuration Task or the OpenManage Command Line Interface (OMCLI)
  task on Linux targets will cause the task to fail. Due to an issue
  in the task framework with Linux targets, these tasks when executed
  against Linux targets take a long time (~1 hour) to show the failure.
  [322877]

* If you click on the "Warranty Report" link from the "Warranty
  Extractor Task" UI on an SSL enabled DMC, you are required  to enter
  Administrator credentials to access the page. This is due to an issue
  in the framework API used to retrieve the URL prefix.
  If you provide the correct credentials, you can view the report from
  the Task UI page. Alternately, you can choose to view the report from
  the "Reports"-> "Dell Reports" page, where you are not required to
  supply credentials. 
  [330609]

* Remote Server Administrator command line task may fail for Server Administrator
  running on Microsoft Windows 2008 and Microsoft Windows 2008 R2.
  To enable the successful functioning of remote Server Administrator CLI,
  the managed system and the management station must be on the same domain or
  there should be a trust relationship between the two domains.

  If you have a Windows firewall configured on either the management station or
  the managed system, change these settings:

  On the management station:

  1. Open TCP port 135.
  2. Add the "omremote.exe" application
    (located in \dmc\DMCTasksSolution\ToolsBin) to the firewall exception list.

  On the managed system:

  On the command prompt, type:

  "netsh firewall set service RemoteAdmin"

  For more information on connecting through the Windows firewall, see
  Microsoft’s MSDN website for Platform SDK: Windows Management Instrumentation
 (Connecting through Windows Firewall) at:
  - http://support.microsoft.com/kb/875605
  - http://msdn.microsoft.com/en-us/library/aa822854(VS.85).aspx

  Ensure the following settings are applied for users with non-administrator
  privileges:

  1. Grant DCOM remote launch and activation permissions for a user or group.
  2. Grant DCOM remote access permissions.
  3. Allow users access to a specific WMI namespace.

  For more information see
  http://msdn.microsoft.com/en-us/library/aa393266(VS.85).aspx

* When a task is running, the task status may be incorrectly shown as
  Pending. Double click on the task run instance to view the correct
  status.
  [413]
 
* Warranty task may sometime fail due to internet connectivity issue with web
  service, in such cases please make sure you have internet connectivity and
  retry after some time the task should work

* When using Update CMC Firmware task, make sure the firmware image
  path specified does not exceed 65 characters. Otherwise the task
  fails with an error message: “ERROR: Specified path is too long.”
  [425123]


================================================================================
ESX Support
================================================================================
* The Altiris Agent is not supported on ESX/ESXi 4.0.  As a
  result, Dell Patch Management and Performance monitoring are not
  supported.

================================================================================
Installing Dell Management Console into a Virtual Machine (VM)
================================================================================

* Dell Management Console is tested to install in the following
  VM environment:
  --ESX 3.5 U4
  --ESX 4.0
  --ESX 4.1
   
  Other notes for VM installs:
  --Minimum 4GB Virtual RAM
  --Minimum 4 Virtual Processors
  --Physical server should have VT enabled processors
  --Use a remote SQL database
  --Variations on this configuration may work, but have not been tested.
  --See http://www.symantec.com/business/support/index?page=home - 45258 and 45257 for additional details.


################################################################################
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################################################################################

Information in this document is subject to change without notice.
Copyright(C) 2010 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission
of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, OpenManage, PowerConnect,
and PowerEdge are trademarks of Dell Inc.; Microsoft, Windows,
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Corporation; Novell, NetWare, and SUSE are registered trademarks
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trademarks of Red Hat, Inc.; EMC, Flare, and Navisphere are
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trademarks of Sun Microsystems.

Other trademarks and trade names may be used in this document to refer
to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade
names other than its own.

December 2010