We have been using bigbrother for years...we are now ready to start using the acknowledge function.
Here's an example:
aaa.disk goes red and various email aliases get a page.
One of the technicians picks up the call and is going to work the issue.
They go to bigbrother and acknowledge the RED for 1 hour.
That acknowledgement will stop further paging while the tech works the issue.
But, without everyone having to wake-up, go to their pc and check the gui to see if someone acknowledged the issue...how can bigbrother page-out to the
same folks who got the RED (and who will later get the GREEN-all-clear), that technician yyy has acknowledged the issue for 1 hour with message ______
How can this be done? It looks like acknowledgements only show up in the acklog and in the gui.
Each time you acknowledge a notification, the information entered into the ack form gets appended to $BBVAR/acks/acklog.
Also, a $BBVAR/ack/ack.<devicename>.<testname> file gets created with similar information.
So, you could use an extension that monitors $BBVAR/acks for new ack files and send out alerts as necessary.
Does that make sense?