S2422HZ, Optiplex 7010 Micro, Webcam video freezing

First, tell us all of the cabling going from the S2422HZ to the Optiplex and the ports used.

@DELL-Chris M​ 

I have a USB C to USB A cable going from the S2422HZ monitor to a USB 3.0 port on the PC. Display port cable going from the S2422HZ monitor to the display port on the PC.

Setup is correct. Does the Webcam video freeze happen in both Zoom and Teams?

@DELL-Chris M​ 

Yes, it does

is there a Laptop there with TB/USB-C to test directly to the S2422HZ using the provided USB-C to USB-C cable?

@DELL-Chris M​ 

Yes, I am testing it now

@DELL-Chris M​ 

The issue did not present itself when testing on a laptop with the USB C to USB C cable

@DELL-Chris M​ 

If the issue did not present itself with a laptop what does that mean?

Not sure, maybe the cable? We do not ship a USB-C to USB-A cable on this model. But, what specific retail USB-C to USB-A cable are you using? The reason I ask is because the Dell OEM USB-C to USB-A cable on other monitors (0CW3D) is only 1m/3.2ft long.

@DELL-Chris M​ 

Here is the cable that I am using

@DELL-Chris M​ 

Is that cable ok to use with my PC and monitor?

We did not test that specific cable but the specifications look correct. I am thinking we need more Optiplex user eyes on this thread, so going to move the thread over there to see if they can assist.

@DELL-Chris M​ 

Thank you, I am hoping someone can shed some more light on this.