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May 5th, 2024 05:46

G2724D, no signal from DisplayPort nor HDMI

After getting no signal from any of the ports, I performed the power button reset described in the faq and it worked. But now after turning my computer on for the third time, I am once again not getting a signal. I don't really have to reset the power button every time I want to turn on a Dell monitor, do I?

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54.3K Posts

May 5th, 2024 12:14

Does this happen when the Windows OS PC is ON and you restart the Windows OS PC?

Does this happen when the Windows OS PC is ON, you press the G2724D power button to turn it off, then press the power button to turn it on?

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May 5th, 2024 16:07

@DELL-Chris M​ Turning the monitor off and back on again with the PC still on doesn't do anything. Still no signal. It also happened when I changed the refresh rate from 60 to 165 in Windows. Lost signal.

Community Manager

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54.3K Posts

May 6th, 2024 12:10

Dell support agents need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private G2724D Service Tag and 20 digit serial number with them. They will need to exchange it.

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