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Laptop rejecting new parts
About 2 months ago I spilled water on the laptop and I did everything possible to avoid damage. However, the damage was already done so I took it in to get repaired. It got a new LCD screen AND hard drive but it is rejecting the screen. It boots up and is always on a diagnostics screen before completely freezing and not responding to mouse or touchpad interaction. I've been told this is common with Alienware/Dell products when getting parts that aren't from Dell but I do not want to jump to conclusions.
ejn63
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May 5th, 2024 16:17
There are a couple of possibilities -- a screen the system doesn't recognize is one of them, but if you're seeing an image under the diagnostics -- however briefly, that's less likely than that the spill damaged the mainboard. Verify with your parts source that the display you've purchased is compatible with your system. If it's not, you can try an OEM replacement part from Dell, but I suspect the ultimate end will be a mainboard replacment. Only you know what got wet, but it takes very little liquid to damage a mainboard, unless the power was off and the battery was out before the spill took place.
Mikelx867
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May 7th, 2024 02:43
Firstly, thank you but now the screen works. However, now whenever I plug the laptop in it freezes entirely. Turns out the diagnostics work fine and the computer starts up but any time the power cord is plugged in it freezes entirely. I assume this is due to water damage but I want to know if it can be fixed.
Mikelx867
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May 7th, 2024 02:51
@ejn63 Other power sources like USB-C seem to work and not freeze. It's only a problem with the original charger.
ejn63
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May 7th, 2024 10:54
If the adapter had liquid spilled on it -- at the DC end, it may be worth trying a new OEM AC adapter. Otherwise, yes - the problem can be fixed, with a replacement system board.